(1) The document discusses the importance of personal grooming and appearance for those working in the hospitality and aviation industries. Key qualities include a ready smile, confidence, eye contact, good posture, and pleasing personality. (2) It emphasizes that grooming involves cleanliness of hair, nails, teeth, uniform, and makeup. Proper hairstyles, nail length, uniform maintenance, natural-looking makeup, and conservative accessories and shoes are recommended. (3) Maintaining a neat, clean, and well-groomed appearance is stressed, as it influences perceptions of professionalism, intelligence, credibility, and builds trust, which are important for those in customer-facing roles.

2. Presented By : (1) Akanksha
(2) Priya
(3) Raja
(4) Sunny
(5) Timsey
Assessor : Mrs. Pooja
Batch : X 2
Year: 2017 - 2018

3. “There are few times in your life
when it isn’t too melodramatic to
say that your destiny hangs on
the impression you make.”

5. Qualities for working in Hospitality &
Aviation Industry
Ready Smile
Confidence
Eye Contact
Good Posture and Body Language
Excellent Grooming
Pleasing Personality
Good Hygiene
Mingle with everyone
Extrovert Character
Good Communication Skill
Readiness in any situation

7. What is “Grooming”
Importance of Personal
Grooming Relation
between personal
appearance and image
projection
It is the process of making
yourself look neat and
attractive. The things which
you do to make yourself
and your appearance tidy
and pleasant.

8. Appearance
• Appearance Clothes and
manners do not make the
man; but, when he is made,
they greatly improve his
appearance
• Whether this is real or
imaginary the most important
fact is that your appearance
influences the opinions of
everyone around you
• Your Professionalism,
intelligence and the trust
people form in you is mainly
due to your appearance

9. Perceptions people form
Some of the
perceptions people
can form solely from
your appearance are:
– Your professionalism.
– Your level of
sophistication.
– Your intelligence.
– Your credibility.

10. Personal Grooming habits
Grooming involves all the
aspects of your body:
– Overall Cleanliness Hair.
– Nails.
– Teeth.
– Uniform/attire
– Make-up
•Hair It is your crowning glory.
•Keep it at a length and style at
which you can maintain
it.
•Wash your hair at least once a
week.

11. Hair styles - Males
• Not fall over the ears, eyebrows
or even touch the back of the
collar
• Will always present a neat
appearance.
• Facial hair should be neat.
• Trimmed moustache, sideburns
Beards are not recommended

12. Hairstyles - Females
• Tie your hair in a neat hairstyle
with hair pulled back from face.
• Hair if longer than jaw line
should be tied into a bun.
• Should be well groomed with a
neat appearance at all times
• Hair holding devices should be
plain and of natural colours

13. Nails
• Clip nails short, along
their shape.
• A healthy body
ensures healthy nails.
• Brittle or discolored
nails show up
deficiencies or
disease conditions.

14. Uniform
Your uniform talks a lot
about your organization.
First impressions are
made within the first 5
minutes of meeting
someone
A neat clean and well
ironed uniform is
acceptable and
appreciated by one and all
at all times.
Your Id-Tags are also an
important part of your
uniform

15. Make-up : Women
• Makeup should be natural
looking.
• Nail polish and lip color should
not be too trendy or bright.
• Mild fragrance.
• Women: stay away from
extremely dark, bright reds
and fluorescent colors.
• Unnatural colors (burgundy,
green, etc.) must be avoided.

16. Accessories :Women
Jewelry should be keep
minimal and
conservative
Remove all facial
piercing except earrings
One ring of a simple
design may be worn in
each hand.
The 5 Piece Rule:
Earrings count as 2
watch counts as 3
Additional accessories 2

17. Shoes: Males
Lace up conservative shoes are
the most appropriate.
Choose black, brown or burgundy
shoes. Shoe color should match
your trousers or be of a darker
color.
Shoes should be in good condition
and polished.
Socks should match the color of
your suit and cover your calves.
(Should be washed daily)
Belts should be in good condition
and match the color of your shoes.

18. Shoes: Females
Shoes should be pumps or sling
backs, do not wear shoes with
open toes, open heel, or ankle
straps.
Shoes should be of good
quality leather.
Shoe color should be darker
than your trouser.
Heels should be 1-2 inches;
higher heels should be saved
for after hours.

20. Let’s remember
• A neat and clean uniform/
clothes at all times.
• Hair neatly tied up or cut.
• No Bad breadth.
• Clean and washed socks
with polished shoes.
• Well manicured hands .
• Usage of a mild
deodorant