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Digital Transformation and Data
Wikipedia:University of Edinburgh
Ewan McAndrew – Wikimedian in Residence
Email: ewan.mcandrew@ed.ac.uk Twitter: @emcandre
Embedding
Wikimedia in
the
Curriculum
How is your institution demonstrating its
commitment to….
• Developing digital skills?
• Developing information literacy?
• Developing data literacy?
• Developing open educations resources?
• Addressing gender inequality?
• Open Knowledge?
• Open Science?
• Public Engagement with Research?
• Public Engagement with Collections?
• Improving the impact & dissemination of its research outputs?
Email: info@Wikimedia.org.uk Knowledge knows no bounds!
The future knows no bounds!
Tim Berners-Lee on Channel 4 News
(March 2018)
“We need to rethink our attitude to the
internet.
It is not enough just to keep the web open and
free because we must also keep a track of
what people are building on it.
Look at the systems that people are using, like
the social networks and look at whether they
are actually helping humanity.
Are they being constructive or are they being
destructive?”
"The time has come," the Walrus said,
"To talk of many things.
“Facebook defines who we are,
Amazon defines what we want
and
Google defines what we think.”
(Broeder, 2016)
Zuckerberg may downplay Facebook’s role as “arbiters of truth” (Seethaman, 2016)
just as Google downplay their role as controllers of the library “card catalogue”
(Walker inToobin, 2015) but both represent the pre-eminent gatekeepers in the
information age.
“Wikipedia is today the gateway through which
millions of people now seek access to knowledge.”
(William Cronon)
The latest estimates by Crossref show that
Wikipedia has risen from the 8th most prolific
referrer to DOIs to the 5th (at least)
Why you can’t afford not to.
You can’t
afford not to.
It is widely recognised that digital capabilities are a
key component of graduate employability
Wikimedian in Residence – Information Literacy &
Digital Skills at the University of Edinburgh
PGDE
English
and Media
teacher
Software
Development
MSc
Information
Management
MSc
(CILIP and ARA
registered)
• To raise awareness of Wikipedia and its sister projects
• To design and deliver digital skills engagement events
• To work with colleagues all across the institution to find ways
to benefit from and contribute to the development of this
huge open knowledge resource. #OpenKnowledgeFTW
As a truly global university, rooted
in Scotland’s capital city, we make
a significant, sustainable and
socially responsible contribution to the world.
Melissa Highton – Director of Learning, Teaching
and Web Services at the University of Edinburgh.
“Hosting a Wikimedian in Residence
(WiR) in a University has real potential
to target empowerment in learning
technology.
If you put your Wikimedian alongside
your digital skill trainers and learning
technologists their impact can be
significant.”
“Becoming a Wikipedia editor: Perceived Roles and Responsibilities”
Research by Professor Allison Littlejohn
Tinyurl.com/LittlejohnWiki
Factors that helped with establishing the residency.
60
Getting colleagues across the university into the room in the first place.
185 STAFF TRAINED185 STAFF
TRAINED
164 STUDENTS
TRAINED
635
419
+
2 x Digital Sociology MSc
1 x Global Health MSc
2 x Data Science for Design MSC
A 2016 study found at least 87.5% of
students use Wikipedia for pre-research
purposes and find it “academically useful”
4 x
2 x
6 x
1 x
1 x
3 x
Wikimedia in the Curriculum – WTF!
1. Reproductive Biology Honours. 5th iteration confirmed for Sept 2019.
2. World Christianity MSc - 2nd iteration was in 2017/2018
3. Translation Studies MSc. Now in its 7th iteration for 2019/2020.
4. Global Health MSc - Second iteration to go ahead in 2019/2020.
5. Digital Sociology MSc - Third iteration to take place this semester in
2019/2020.
6. Data Science for Design MSc - Second iteration completed in semester
one, 2018/2019.
7. Intellectual Humility (MOOC) - Ongoing Wikipedia component since
2016.
8. Korean Studies MSc – first iteration confirmed for session 2019/2020.
ALSO
1. Introductory workshop with School of Law - first iteration took
place in semester one in 2018/2019.
2. Postgraduate Certificate in Academic Practice (PGCAP) - one
iteration in 2016/2017.
3. Online History MSc - one iteration in Summer 2016.
Further collaborations in discussion
• Wikimedia for Online Language Learning as part of MSc in Language
Teaching / MSc in TESOL.
• Psychology in Action MSc - Citizen Science Wikipedia project.
• Digital Education MSc - Wikipedia workshop mooted for semester
two, 2018/2019 session.
• Open Data project on the Management Science course at the
University of Edinburgh Business School to be discussed this semester
for 2018/2019 session.
• Public Health MSc - Wikipedia project mooted for 2019/2020
session.
TWO HOUSES BOTH ALIKE IN DIGNITY.
IN FAIR EDINBURGH WE LAY OUR SCENE
Timelines of engagement
Data Science for Design
MSc
• Wikidata & Histropedia
showcase at Open
Knowledge Network events.
April 2017.
• Wikidata project on the Data
Science for Design MSc in
August 2017.
• Repeated in 2018.
• Witchfinder General hired in
2019
Reproductive Biology
(Hons).
• Sept 2015 – 3 students
• Sept 2016 – all 38
• Sept 2017 – all 51
• Sept 2018 – all 25
• Sept 2019 – will be
repeated for 5th
iteration.
Global Health MSc
• Gender,Global Health &
Justice editathon during
Feb 2017 break.
• Women in Anthropology
editathon for Usher
Institute researchers in
May 2017.
• 200 word assignment in
the Global Health MSc
course in Autumn/Winter
2017.
• Public Health MSc
Ruth Jenkins – “We all know our students are using Wikipedia
and we’re all using it ourselves so I think being familiar with it is a
really important part of information literacy.”
Academic Support Librarian at the
Medical School.
• Went from not knowing how to edit.
• To helping others editing for work.
• To editing herself for fun.
• To preparing an editathon.
• To learning how to train others.
• To now taking to conference in July
for health information librarians (EAHIL)
If it’s on Wikipedia, it must be true.”
Tinyurl.com/ReproBiomed
60,000 views
since September 2016
And she even created
her own open-licensed
diagrams too!
“SEARCH IS THE WAY WE LIVE NOW”
GOOGLE and WIKIPEDIA
• Google depends on Wikipedia. Click through
rate decreases by 80% if links to Wikipedia are
removed.
• Wikipedia depends on Google. 84.5% of visits to
Wikipedia are attributable to Google.
• Google processed 91% of searches
internationally and 97.4% of searches from
mobile devices. (2011 figures).
• Google has a “funnelling effect” – The sources
clicked on are reduced to the 1st page of results
90% of the time.
• With 42% click through on first choice alone.
There is agency to
Wikipedia editing
The new WYSIWYG Visual Editor interface makes editing
“super easy”, “fun”, “really intuitive” and “addictive as hell.”
1. Headers
2. Bold / italic
3. Bullet point
lists &
Numbered
lists
4. Internal links
/ External
links
5. Citations &
references
6. Adding
categories
7. Adding
pictures
8. Adding
infoboxes
All edits are recorded in the View History tab
in permanent links
Bots patrol for predicable
vandalism and instantly
reverting these.
Only 7% of edits
considered vandalism
study finds.
Pages ‘looked after’ by
editors volunteering on a
variety of WikiProjects.
4 day rule for new
accounts.
Changing the way stories are told
(69% of our attendees were women). • The Edinburgh Seven
• The Letter of 19 - women chemists who
petitioned the Chemistry Society in 1904
• The Eagle House suffragettes
• Women’s suffrage in Scotland.
• The accused witches in Scotland
https://tinyurl.com/Scotsuffragettes
“You can’t be what you can’t see”
Pale, male and stale – university environments
The Brenda Moon room
World Christianity MSc – Wikipedia literature
review assignment (5% of course credit).
Representing a more holistic world view of
Christianity
http://tinyurl.com/WorldChristianity
Translation from one language Wikipedia to another.
Independent Study module – Translation Studies MSc assignment
“It is very fun but challenging at the same
time. I feel like I am doing something very
meaningful.
It not only helps me with my translation
skills, but also makes me feel that I am
contributing to Wikipedia, to people, to the
society.“ – Student feedback
”This challenge is not just for
school librarians to prepare the next
generation to be informed
but for all librarians
to assist the whole population.”
Abram, S. (2016). Political literacy can be learned!
universities
universities
We can’t go on pretending…
Stories of student empowerment:
Wikipedia in the Classroom
Tinyurl.com/StudentVids
Tinyurl.com/WikiHopper
Email Wikimedia UK: info@wikimedia.org.uk
Online Tutorials
1) Wikipedia Basics
2) Wikidata Basics
3) Wikisource Basics
4) Wiki Games
5) How to run an editathon
252 videos and video tutorials.
Lesson plan
WIKI RESOURCES –
https://tinyurl.com/timeforopen
10 Reasons to work
with Wikimedia UK
1. The new Visual Editor interface means Wikipedia editing is “super
easy”, “really intuitive”, “fun” and “highly addictive”.
2. Anyone can edit Wikipedia but there are checks and balances to help
revert unhelpful edits in minutes. (Only 7% of edits are considered
vandalism).
3. Wikidata – Teach data literacy. Query, analyse & visualise the largest
reference work on the internet. Surface and link your research data.
4. WikiCite – tidying up the citations on Wikipedia to make a consistent,
queryable bibliographic repository enhancing the impact of research.
5. Wikisource – Quotations and images from long ago can still touch and
inspire. Out of copyright texts such as digitised PhD theses can be
uploaded & linked to from Wikipedia; enhancing discoverability.
6. Content Translation – Students help build understanding between
languages while getting meaningful published translation practice.
7. The gender gap is real and working with Wikipedia helps address this
as part of Athena Swan initiatives in STEM fields.
8. Develop students’ digital skills. The practical application of research &
communication skills aid students’ comprehension and employability.
9. Surface your research & library collections’ material to Wikidata,
Wikipedia, Wiki Commons, Wikisource and open them up to a global
Open Knowledge community of millions.
10. “Search is the way we live now”. Engaging with Wikipedia helps
develop a critical approach to its usage and to other online sources of
information, helping research skills and combating fake news.
Staff and students are already consulting
Wikipedia for pre-research purposes (at least
87.5% of them) so why not ensure gaps in
representation and inaccuracies are addressed?
Because if not you then who?
Ewan McAndrew
Wikimedian in Residence
Tel: +44 (0) 7719 330076
Twitter: @emcandre
Email:
ewan.mcandrew@ed.ac.uk
Our Mission
The creation, dissemination and
curation of knowledge
www.ed.ac.uk/is
Information Services
The University of Edinburgh
Argyle House
3 Lady Lawson Street
Edinburgh EH3 9SH
United Kingdom

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Embedding wikimedia in the curriculum - McAndrew

  • 1. Digital Transformation and Data Wikipedia:University of Edinburgh Ewan McAndrew – Wikimedian in Residence Email: ewan.mcandrew@ed.ac.uk Twitter: @emcandre Embedding Wikimedia in the Curriculum
  • 2. How is your institution demonstrating its commitment to…. • Developing digital skills? • Developing information literacy? • Developing data literacy? • Developing open educations resources? • Addressing gender inequality? • Open Knowledge? • Open Science? • Public Engagement with Research? • Public Engagement with Collections? • Improving the impact & dissemination of its research outputs? Email: info@Wikimedia.org.uk Knowledge knows no bounds! The future knows no bounds!
  • 3. Tim Berners-Lee on Channel 4 News (March 2018) “We need to rethink our attitude to the internet. It is not enough just to keep the web open and free because we must also keep a track of what people are building on it. Look at the systems that people are using, like the social networks and look at whether they are actually helping humanity. Are they being constructive or are they being destructive?”
  • 4. "The time has come," the Walrus said, "To talk of many things. “Facebook defines who we are, Amazon defines what we want and Google defines what we think.” (Broeder, 2016) Zuckerberg may downplay Facebook’s role as “arbiters of truth” (Seethaman, 2016) just as Google downplay their role as controllers of the library “card catalogue” (Walker inToobin, 2015) but both represent the pre-eminent gatekeepers in the information age.
  • 5.
  • 6. “Wikipedia is today the gateway through which millions of people now seek access to knowledge.” (William Cronon)
  • 7. The latest estimates by Crossref show that Wikipedia has risen from the 8th most prolific referrer to DOIs to the 5th (at least)
  • 8.
  • 9.
  • 10. Why you can’t afford not to. You can’t afford not to.
  • 11. It is widely recognised that digital capabilities are a key component of graduate employability
  • 12. Wikimedian in Residence – Information Literacy & Digital Skills at the University of Edinburgh PGDE English and Media teacher Software Development MSc Information Management MSc (CILIP and ARA registered)
  • 13. • To raise awareness of Wikipedia and its sister projects • To design and deliver digital skills engagement events • To work with colleagues all across the institution to find ways to benefit from and contribute to the development of this huge open knowledge resource. #OpenKnowledgeFTW As a truly global university, rooted in Scotland’s capital city, we make a significant, sustainable and socially responsible contribution to the world.
  • 14. Melissa Highton – Director of Learning, Teaching and Web Services at the University of Edinburgh. “Hosting a Wikimedian in Residence (WiR) in a University has real potential to target empowerment in learning technology. If you put your Wikimedian alongside your digital skill trainers and learning technologists their impact can be significant.”
  • 15. “Becoming a Wikipedia editor: Perceived Roles and Responsibilities” Research by Professor Allison Littlejohn Tinyurl.com/LittlejohnWiki
  • 16. Factors that helped with establishing the residency. 60 Getting colleagues across the university into the room in the first place.
  • 17. 185 STAFF TRAINED185 STAFF TRAINED 164 STUDENTS TRAINED 635 419 + 2 x Digital Sociology MSc 1 x Global Health MSc 2 x Data Science for Design MSC A 2016 study found at least 87.5% of students use Wikipedia for pre-research purposes and find it “academically useful” 4 x 2 x 6 x 1 x 1 x 3 x
  • 18. Wikimedia in the Curriculum – WTF! 1. Reproductive Biology Honours. 5th iteration confirmed for Sept 2019. 2. World Christianity MSc - 2nd iteration was in 2017/2018 3. Translation Studies MSc. Now in its 7th iteration for 2019/2020. 4. Global Health MSc - Second iteration to go ahead in 2019/2020. 5. Digital Sociology MSc - Third iteration to take place this semester in 2019/2020. 6. Data Science for Design MSc - Second iteration completed in semester one, 2018/2019. 7. Intellectual Humility (MOOC) - Ongoing Wikipedia component since 2016. 8. Korean Studies MSc – first iteration confirmed for session 2019/2020.
  • 19. ALSO 1. Introductory workshop with School of Law - first iteration took place in semester one in 2018/2019. 2. Postgraduate Certificate in Academic Practice (PGCAP) - one iteration in 2016/2017. 3. Online History MSc - one iteration in Summer 2016.
  • 20. Further collaborations in discussion • Wikimedia for Online Language Learning as part of MSc in Language Teaching / MSc in TESOL. • Psychology in Action MSc - Citizen Science Wikipedia project. • Digital Education MSc - Wikipedia workshop mooted for semester two, 2018/2019 session. • Open Data project on the Management Science course at the University of Edinburgh Business School to be discussed this semester for 2018/2019 session. • Public Health MSc - Wikipedia project mooted for 2019/2020 session.
  • 21. TWO HOUSES BOTH ALIKE IN DIGNITY. IN FAIR EDINBURGH WE LAY OUR SCENE
  • 22. Timelines of engagement Data Science for Design MSc • Wikidata & Histropedia showcase at Open Knowledge Network events. April 2017. • Wikidata project on the Data Science for Design MSc in August 2017. • Repeated in 2018. • Witchfinder General hired in 2019 Reproductive Biology (Hons). • Sept 2015 – 3 students • Sept 2016 – all 38 • Sept 2017 – all 51 • Sept 2018 – all 25 • Sept 2019 – will be repeated for 5th iteration. Global Health MSc • Gender,Global Health & Justice editathon during Feb 2017 break. • Women in Anthropology editathon for Usher Institute researchers in May 2017. • 200 word assignment in the Global Health MSc course in Autumn/Winter 2017. • Public Health MSc
  • 23. Ruth Jenkins – “We all know our students are using Wikipedia and we’re all using it ourselves so I think being familiar with it is a really important part of information literacy.” Academic Support Librarian at the Medical School. • Went from not knowing how to edit. • To helping others editing for work. • To editing herself for fun. • To preparing an editathon. • To learning how to train others. • To now taking to conference in July for health information librarians (EAHIL)
  • 24. If it’s on Wikipedia, it must be true.” Tinyurl.com/ReproBiomed 60,000 views since September 2016 And she even created her own open-licensed diagrams too!
  • 25. “SEARCH IS THE WAY WE LIVE NOW” GOOGLE and WIKIPEDIA • Google depends on Wikipedia. Click through rate decreases by 80% if links to Wikipedia are removed. • Wikipedia depends on Google. 84.5% of visits to Wikipedia are attributable to Google. • Google processed 91% of searches internationally and 97.4% of searches from mobile devices. (2011 figures). • Google has a “funnelling effect” – The sources clicked on are reduced to the 1st page of results 90% of the time. • With 42% click through on first choice alone. There is agency to Wikipedia editing
  • 26. The new WYSIWYG Visual Editor interface makes editing “super easy”, “fun”, “really intuitive” and “addictive as hell.” 1. Headers 2. Bold / italic 3. Bullet point lists & Numbered lists 4. Internal links / External links 5. Citations & references 6. Adding categories 7. Adding pictures 8. Adding infoboxes
  • 27. All edits are recorded in the View History tab in permanent links Bots patrol for predicable vandalism and instantly reverting these. Only 7% of edits considered vandalism study finds. Pages ‘looked after’ by editors volunteering on a variety of WikiProjects. 4 day rule for new accounts.
  • 28. Changing the way stories are told (69% of our attendees were women). • The Edinburgh Seven • The Letter of 19 - women chemists who petitioned the Chemistry Society in 1904 • The Eagle House suffragettes • Women’s suffrage in Scotland. • The accused witches in Scotland https://tinyurl.com/Scotsuffragettes
  • 29. “You can’t be what you can’t see” Pale, male and stale – university environments The Brenda Moon room
  • 30. World Christianity MSc – Wikipedia literature review assignment (5% of course credit). Representing a more holistic world view of Christianity http://tinyurl.com/WorldChristianity
  • 31. Translation from one language Wikipedia to another. Independent Study module – Translation Studies MSc assignment “It is very fun but challenging at the same time. I feel like I am doing something very meaningful. It not only helps me with my translation skills, but also makes me feel that I am contributing to Wikipedia, to people, to the society.“ – Student feedback
  • 32.
  • 33.
  • 34. ”This challenge is not just for school librarians to prepare the next generation to be informed but for all librarians to assist the whole population.” Abram, S. (2016). Political literacy can be learned! universities universities
  • 35. We can’t go on pretending…
  • 36. Stories of student empowerment: Wikipedia in the Classroom Tinyurl.com/StudentVids Tinyurl.com/WikiHopper
  • 37. Email Wikimedia UK: info@wikimedia.org.uk Online Tutorials 1) Wikipedia Basics 2) Wikidata Basics 3) Wikisource Basics 4) Wiki Games 5) How to run an editathon 252 videos and video tutorials. Lesson plan WIKI RESOURCES – https://tinyurl.com/timeforopen
  • 38. 10 Reasons to work with Wikimedia UK 1. The new Visual Editor interface means Wikipedia editing is “super easy”, “really intuitive”, “fun” and “highly addictive”. 2. Anyone can edit Wikipedia but there are checks and balances to help revert unhelpful edits in minutes. (Only 7% of edits are considered vandalism). 3. Wikidata – Teach data literacy. Query, analyse & visualise the largest reference work on the internet. Surface and link your research data. 4. WikiCite – tidying up the citations on Wikipedia to make a consistent, queryable bibliographic repository enhancing the impact of research. 5. Wikisource – Quotations and images from long ago can still touch and inspire. Out of copyright texts such as digitised PhD theses can be uploaded & linked to from Wikipedia; enhancing discoverability. 6. Content Translation – Students help build understanding between languages while getting meaningful published translation practice. 7. The gender gap is real and working with Wikipedia helps address this as part of Athena Swan initiatives in STEM fields. 8. Develop students’ digital skills. The practical application of research & communication skills aid students’ comprehension and employability. 9. Surface your research & library collections’ material to Wikidata, Wikipedia, Wiki Commons, Wikisource and open them up to a global Open Knowledge community of millions. 10. “Search is the way we live now”. Engaging with Wikipedia helps develop a critical approach to its usage and to other online sources of information, helping research skills and combating fake news. Staff and students are already consulting Wikipedia for pre-research purposes (at least 87.5% of them) so why not ensure gaps in representation and inaccuracies are addressed? Because if not you then who?
  • 39.
  • 40. Ewan McAndrew Wikimedian in Residence Tel: +44 (0) 7719 330076 Twitter: @emcandre Email: ewan.mcandrew@ed.ac.uk Our Mission The creation, dissemination and curation of knowledge www.ed.ac.uk/is Information Services The University of Edinburgh Argyle House 3 Lady Lawson Street Edinburgh EH3 9SH United Kingdom

Editor's Notes

  1. NASA/Apollo 17 crew; taken by either Harrison Schmitt or Ron Evans Public domain pic via Wikimedia Commons - https://en.wikipedia.org/wiki/File:The_Earth_seen_from_Apollo_17.jpg#file
  2. Paul Clarke [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)], via Wikimedia Commons
  3. By The original uploader was Mr. Absurd at English Wikipedia [Public domain], via Wikimedia Commons
  4. "It may not be too much of a stretch to consider that Wikipedia today -- with all of our imperfections -- has gone from being the least trusted source in the room into perhaps among the most. Serving today as a kind of accidental epistemic backbone of the internet"
  5. Universities offer an environment in which Wikipedia can thrive. As well as being a place that has higher than normal concentration of librarians and information professionals, it also has networks and nodes of people interested talking about and writing about just about every topic under the sun. there is also academic freedom in designing the curriculum.   the Wikipedia edit athon is a model which has found it’s tipping point moment.   Things happen slowly in higher education, but the value of those key opinion leading people, once they have been introduced to how rewarding an editathon can be, are increasingly hosting and organizing them themselves.  
  6. Pic by Alice White (CC-BY-SA).
  7. https://en.wikipedia.org/wiki/Wikipedia:University_of_Edinburgh
  8. The Edinburgh editathon.
  9. By Mihaela Bodlovic Ewan McAndrew [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons
  10. A Wikimedian in Residence is a Wikimedia editor based with an organisation or group of organisations, usually a Higher Education institution or GLAM (Gallery, Library, Archive or Museum) with the aim of increasing the quality and volume of content on the encyclopaedia and associated Wikiprojects concerning the organisation(s). So - where the objectives of each organisation overlap - which is in the creation, curation & and dissemination of knowledge - the Wikimedian in Residence programme sits.
  11. Pic of Ruth Jenkins, Academic Support Librarian at the University of Edinburgh Own work by Stinglehammer, CC-BY-SA By Stinglehammer [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)], from Wikimedia Commons
  12. Wikipedia pic by Giulia Forsyth via Wikimedia Commons By Giulia Forsythe (gforsythe) (flickr) [CC0], via Wikimedia Commons
  13. By Stinglehammer (Own work) [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons
  14. Pics via Wikimedia Commons. Bessie Watson, CC-BY-SA See page for author [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons Sophia Jex-Blake See page for author [Public domain], via Wikimedia Commons Annie Kenney, Emmeline Pankhurst and Mary Blathwayt planting a tree at Eagle House. By Colonel Linley Blathwayt [Public domain], via Wikimedia Commons Eleanor Field at Royal Holloway Chemistry staff and students c.1899.jpg By Royal Holloway, University of London [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons
  15. Blog post about the World Christianity assignment - http://www.cswc.div.ed.ac.uk/2017/01/world-christianity-wikipedia/#more-814
  16. http://thinking.is.ed.ac.uk/wir/2017/01/05/wikipedia-assignment-translation-studies-msc/
  17. Abram, S. (2016). Political literacy can be learned! Internet@Schools, 23(4), 8-10. Retrieved from https://search-proquest-com.ezproxy.is.ed.ac.uk/docview/1825888133?accountid=10673
  18. *http://nymag.com/vindicated/2016/11/your-middle-school-teacher-was-wrong-about-wikipedia-and-nbsp.html
  19. Contact details once more.