This document is a resume for Graciele Bavutti. It outlines her education, including current studies in Business Psychology at Birkbeck University of London, as well as her work experience in customer service, administration, events coordination and hospitality roles. Her most recent role was as a Front of House and Events Supervisor at Kirkland & Ellis International LLP, where she dealt with clients, planned events, and handled administrative duties. She is seeking a career change to a Learning and Development position that utilizes her organizational and communication skills.

1. LEDIR GRACIELE BAVUTTI
Flat 1, 22 Tidemill Way, London, SE8 4BF
07985125005
gracielebavutti@hotmail.com
PROFILE
An adaptable and responsible professional seeking a career change to Learning & Development position which will
utilise the organisational and communication skills developed through my working experiences and current studies in
Business Psychology at Birkbeck, University of London. Good organisational skills developed in a variety of deadline
orientated situations. Strong team-player ability acquired through work in customer services, admin, hospitality and
catering. Able to establish a good rapport with people at all levels to build efficient working relationships.
EDUCATION & TRAINING
BSc Business Psychology - Year 2
Birkbeck, University of London, 2014/15
Certificate in Higher Education – Introductory Studies
Birkbeck, University of London, 2012/13
Diploma in Event Management - CIM Qualification
Ashdown Academy, December 2012
European Computer Driving License (ECDL)
University of East London
WORK EXPERIENCE
KIRKLAND & ELLIS INTERNATIONAL LLP
City of London (April/11 – March/15)
FRONT OF HOUSE & EVENTS SUPERVISOR: Dealing with high-profile clients on a daily basis to provide
first class hospitality services and organization of events. Also, administrative duties in updating the weekly
cash flow system, invoices, operating and managing the events bookings, updating and controlling of stock,
filing paperwork, training and advising staff on job standards, health & safety procedures and staff appraisal.
Liaising with different departments in order to plan, executing and evaluating events and procedures.
BLUE ARROW
London/UK (August/10 – March/11)
CUSTOMER SERVICE REPRESENTATIVE: Working in several contracts performing different tasks
according to the clients’ demands in events organization, customer services and hospitality. Casual contracts
in companies such as Emirates and Wembley Stadium, Selfridges, Radisson Edwardian Hotels and ITV
channel.

2. LLOYDS BANK
Compass Group
City of London (June/09 - August/10)
HOSPITALITY ASSISTANT: Preparing refreshments for meetings following a room-booking scheduled
service, setting up meeting rooms, liaising with the Catering Supervisor to organize over catering
requirements for formal lunches and evening receptions.
InBev Brazil
Londrina/Brazil (June/03 – November/06)
RECEPTIONIST: InBev is a multinational selling and distribution beverage company including brands like
Stella Artois, Becks, Brahma, Sol, Pepsi and other local brands. I’ve worked as a receptionist and switchboard
operator, my duties were to ensure that all calls were answered courteously and forwarded to the correct
extension.
IT
MS Office package: Word, Excel, Power Point & Outlook
EMS Events Management: software application for event bookings.
Saffron Hospitality Management: Stock Controlling and Purchasing.
Purple Cubed Talent Toolbox: for HR applications (Appraisals)