Carolina Silva Rodrigues is a Brazilian MBA graduate currently living in Ireland seeking opportunities in customer service, sales, PR, marketing, and event management. She has over 10 years of work experience in marketing, events coordination, and customer service roles in Brazil and Ireland. Her skills include strategic marketing, PR, customer service, languages, Microsoft Office, and social media management. She is currently pursuing a Bachelor of Business degree part-time in Dublin.

1. CAROLINA SILVA RODRIGUES
+353 (0) 89 972 4029 | carolinarodrigues3a@gmail.com | www.linkedin.com/in/carolinasrodrigues
Personal Profile
MBA graduate with a BA in Social Communication, currently living in Ireland and an undergraduate in a
Business Degree programme. Excellent organisational and communications skills, looking for opportunities
in Customer Service, Sales, PR, Marketing and Event/Relationship Management.
Key Skills
▪ Strategic Marketing Planning & Business Development
▪ Public Relations & Customer Service
▪ Organising promotional activities
▪ Languages: Fluent spoken and written English and Native Portuguese Speaker
▪ Proficient in the use of the full suite of Microsoft Office Products
Work Experience
March 2018 – Present Brand Ambassador - ThinknBlink (Ireland)
▪ Ad Hoc Casual Flexi Nationwide Work – events, brands and promotions
▪ Promoting products and brands as an activation for Moda by Dulux, increasing
the sales in 10% in Woodies´s - Sandyford.
Jul 2017 – Oct 2017 Marketing and Events Advisor - Koteve Consulting (Ireland)
▪ Increase of 100% of the market place helping choosing new potential market
possibilities in Dublin, analysing target and feasibility.
▪ Giving strategic advices how to increase the visibility of Natural Beauty Craft.
▪ Recommending how to improve the professional image from a marketing point
of view to increase sales (goal: increase of 25%).
Jul 2017 – Present Di Valeria – Business Manager (Online Business)
▪ Responsible for all activities related to promotion and sales, including brand
development, business card production, events negotiation, social media
management and merchandising.
▪ Partnered with Natural Beauty Craft being part in the “2nd
Brazil Meets Bray”,
a fair focused on integrating Brazilian and Irish people.
Sep 2017 – Dec 2017 Sales Assistant – Zara (Ireland)
▪ Great Customer Service making customers happy and satisfied, making a big
effort to reach the daily target.
▪ Problem-solver: finding products in stock, organising sections.
Jul 2016 – Jun 2017 Receptionist Assistant - Harrington House Hostel, Dublin 8 (Ireland)
▪ Maximized the guest´s staying in a 15% growth. Check in and check out using
Booking.com and Hostelword.com, making sure they are feeling well
welcomed.
▪ In charge of administrative tasks as stationary shopping, taking and making
payments.
Apr 2013 – Jun 2016 Career break
▪ In order to increase my proficiency in Business English and to aid my
professional development, I have held a number of part-time roles ranging
from retail and customer service (pubs and coffee shops) to sales (Liffey
College English School). In each of these roles the ability to communicate
effectively has been the key to success. Full details of these roles and
references available upon request.

2. Nov 2012 - Apr 2013 Events Assistant - ‘Pida’ TV Programme (Brazil)
▪ Managing client relationships and after-sales performance with partners and
supporters.
▪ Coordinating and organizing the distribution of promotional material.
▪ Promotional activities in partnership with Coca-Cola Brazil.
2010-2012 Marketing Analyst - ‘A TARDE’ Newspaper, Web and Radio (Brazil)
▪ Developing new campaign’s in conjunction with sales managers and business
partners.
▪ Presenting the results of actions taken and assessment of profitability.
▪ Editing the layout and regulation of campaigns.
▪ In charge of maintaining stock and delivering marketing products, material
development and service vouchers.
▪ Responsible for the general budget of the Centre: tracking invoices and
control of funds.
2007-2009 Marketing Coordinator
DISMEL TRADE AND SERVICES LTDA(Brazil)
▪ Monitoring and controlling of expenses.
▪ Negotiation pricing with media and broadcasting companies.
▪ Prospecting for partnerships at events, conferences and fairs.
▪ Composition and Planning of communication’s & promotional campaigns.
▪ Planning social activities with partner companies.
▪ Maintaining relationships and campaigns with suppliers, customers,
managers and HR.
Education and Training
2016 - Present Bachelor of Business QQI Level 7 (Year 2, Semester 2)
 CCT College of Computing Technology – Dublin 2
▪ Core Modules: Financial Accounting, Maths for Business, Statistics, Financial
Management, Sales Management and Customer Care, Personal
Development, Introduction to the Irish law and Introduction to computers.
2010-2012 MBACorporate Communication
 UNIFACS – Brazil
 Core Modules: Methods and Techniques of Scientific Work, Economic
Environment and Market Trends, Intelligence and Market Research and
Public Opinion, Marketing and Socio-Environmental Responsibility, Event
management, Crisis Management, Measurement of Results and ROI in
Marketing and Communication.
2001-2004 Bacharelor in Social Communication
 UCSAL – Brazil
 Core Modules: Photography, Entrepreneurship and Administration Publicity,
Linguistic Communication, Economics and Consumption, Aesthetics and Art
History, Semiotics, Graphic Production, Ethics and Copyright, Digital
Advertising, Content, Promotional Marketing.
Other Projects/ Volunteering
 St. Patrick´s Festival 2018 – Volunteering helping as a Grandstand assistant
helping the guests to have the best experience in the biggest Dublin event.
 Pizza Sunday Club - Volunteering job giving pizza, toiletries and specially,
giving attention to people experiencing homelessness in Dublin.
REFERENCES AVAILABLE ON REQUEST