Lufthansa is implementing mobile computing technology to train its 3,500 pilots. This will allow pilots to access training materials and company updates from anywhere using notebook computers. Mobile technology will increase productivity and efficiency while reducing costs compared to traditional paper-based training methods. Challenges include ensuring pilot needs are met and costs are justified, but mobile computing is expected to improve communication, customer service and business operations overall.

1. By:
Abhishek Singh (1508)
Dipika bajaj
Neelesh Srivastva (1540)
Rahul Shukla (1550)
Love Preet

2.  Lufthansa'sregistered office and corporate
headquarters is located in
Deutz, Cologne, along with its main
operations base Lufthansa Aviation Center
(LAC) and its primary traffic hub is at
Frankfurt Airport in the Frankfurt am Main
with a second hub at the Munich Airport.
 Lufthansa is known as a founding member of
Star Alliance, it is the world's largest airline
alliance, which was formed in the year 1997.

4.  The International Air Transport Association
(IATA) is an international industry trade
group of airlines headquartered in
Montreal, Quebec, Canada, where the
International Civil Aviation Organization is
also headquartered. The executive offices
are at the Geneva Airport in Switzerland

5.  ATA's mission is to represent, lead, and serve
the airline industry. IATA represents some 240
airlines comprising 84% of scheduled
international air traffic.[1] The Director
General and Chief Executive Officer is Tony
Tyler. Currently, IATA is present in over 150
countries covered through 101 offices around
the globe.
 IATA was formed on 19 April 1945, in
Havana, Cuba.

6. . At its founding, IATA had 57 members from
31 nations, mostly in Europe and North
America. Today it has about 240 members
from more than 140 nations in every part of
the world.
 The main aim of IATA is to provide safe and
secure transportation to its passengers.

7.  IATA consists of the Office of the Director General and Chief Executive Officer, Tony Tyler:
 Human Capital
Guido Gianasso
 Environment
Paul Steele
 Communications
Anthony Concil
 Chief Economist
Brian Pearce
 Legal Services
Gary Doernhoefer
 Audit Services
Frank Di Stefano
 plus five major divisions:
Corporate Services
Ayaz Hussain
 Industry Distribution and Financial Services
Aleks Popovich
 Marketing and Commercial Services
Mark Hubble
 Member and Government Relations & Corporate Secretary
Thomas Windmuller
 Safety, Operations and Infrastructure

8.  Lufthansa Flight Training GmbH is a company
owned by the airline Lufthansa, that trains
Lufthansa pilots
 The training locations are
Bremen, Frankfurt, Berlin and Munich in
Germany, Vienna in Austria, Zurich in
Switzerland and a facility in
Phoenix, Arizona, USA. The company has about
500 employees[1] and has been in business or
around 50 years.
 The Lufthansa Group employs 117,000 people
worldwide of 146 nationalities. In 2010, over 90
million passengers flew with Lufthansa (not
including Germanwings and Brussels Airlines).

9.  Lufthansa built up a worldwide partner network, offering coordinated
connections, common frequent-flyer programmes and code sharing
 All airlines remain independent and keep their own corporate identity.
Lufthansa partners around the world are:
 Air Malta, Malta
 Cirrus Airlines, Germany
 Air Dolomiti, Italy
 Luxair, Luxembourg
 Qatar Airways, Qatar
 Air China, China
 Jat Airways, Serbia
 Air India, India
 Aegean Airlines, Greece
 Ethiopian Airlines, Ethiopia

10.  Company slogan There's no better way to fly
 Revenue €27.324 billion (2010)[3] Profit
€1.1 billion (2010)
 Founded in 6 junvery
 1953

11.  Deutsche Lufthansa AG is a globally operating
aviation group with around 400 companies and
subsidiaries.
 It is active in five business segments. Passenger
Transportation is the Group’s core business
activity.

12.  Fifth Largest airline in Europe in terms of
overall passengers carried
 Luft (the German word for "air"), and
Hansa (after Hanseatic League, the
powerful medieval trading group)
 Lufthansa services around 410
destinations.

13.  Lufthansa Passenger Airlines belong to the
world’s foremost airlines.
 On international routes it carry more
passengers than any other IATA operator.
 In the 2007 summer timetable Lufthansa
and its regional partners offered a
comprehensive network of flights to 185
cities.
 Lufthansa is a founding member of the
world’s leading air transport network
Star Alliance and maintains partnerships
with other airline .Via this network 841
cities in 157 countries are served.

15.  Need to make Lufthansa staff
 Trained While Mobile
 Up-to-date about
 Schedules
 Weather events
 Other facts
 Increase
 Productivity
 Efficiency
 Return on Investment
 Introducing new technology
 Decrease
 Cost-capital cost and overall cost
 Time to train pilots from time to time
 Training centers

16. For training pilots
• Centers at maximum sites
• Printed material available at various
airports about new updates
On planes
• Effective and sensitive in-build weather
analyzer,
• Online services ,
• Easy availability of customers
information.

17.  Tokeep 3,500 highly mobile airline
pilots trained
 On the latest technology
 Procedures
 Plugged into the corporate infrastructure
 Informed about
 Schedules,
 Weather events, and
 Other facts
Also,
 First to introduce
 Accomplish this while controlling costs.

18. Paper logbooks
Hard copy work cards
Engineering data from isolated sources
Maintenance requires familiarity with access
requirements

19.  Notebook required with features
 Key software application used by the pilots
 Weight less than 2 kg(4.4 pounds)
 Screen 12inches diagonally
 Screen bright and easy to read in cockpit light
 5 hrs long battery life
 Notebook handled by pilots
 Good performance
 Power back up sufficient
 3.5 pounds weight
 Pentium III Intel Processor operating at 600 MHz with
128MB of RAM and a 20GB hard drive

20.  Parent category for
 mobile telephony
 mobile computing
 portable electronic devices
 systems
 Networks
 e-Commerce
The electronic exchange of value
(goods, services, information, money)
 m-Commerce
The ability to interact with your customers, employees
and suppliers at the point of need - anywhere, anytime
through handheld mobile devices

22.  ROI will increase
 To yield more productivity and improve
efficiency
 Cost control
 Need to help the company to be more
competitive
 Need to improve infrastructure

23.  Complaint handling
 Low cost and more service
 Easy access to information required
 Proper schedule of flights
 Easy and comfortable journey

24. Need to solve problems faster
Need to be able to connect anytime anywhere
Easy access to data
Strong information system-right time, right
information

25.  Access current data electronically
 Can Work anywhere
 Convenient
 Time saving
 Cost control
 Class room training ended

26. Challenges are particular to Lufthansa’s situation, many are shared by
other global
organizations also, like
 Provide a mobile workforce with equipment that fits their needs
 Capital to invest
 New employees have to be recruited with computer skills
 Not suitable for employees who are not adaptable to new
technologies and may take time to be accustomed to it.
 Provide adequate support to mobile operations while keeping a
tight control on cost and being able to justify the investment.
 Example could include:
This problem may be faced by some transportation companies and
shipping companies while implementing mobile computing in their
system.

27. Examples could include:
 Increased, all-around, communication within
 Organization
 Personal relationships (family, friends, etc).
Especially important for a highly mobile workforce such as airline
pilots.
 Remote access to
 Corporate applications
Important as more of the employee’s interaction is self-managed
(payroll systems, expense reports, etc.)
 The Communication & effectiveness of its service
representatives in addressing the customers’
needs, benefits business in several areas, such as Sales &
Marketing, Customer Service and Operations.

28.  Flight information
 Online timetable
 Arrival and departure
 Timetable to download
 Information via SMS
 Lufthansa Mobile Services
 In-flight access internet to customers via FlyNet
project
 Improve Customer relationship
 Low ticket prices
 Providing data to support new initiatives, to
solve issues

29. Steps taken to manage the risk:
 Ensured that technical specifications for the equipment were
acceptable to both pilots and the union
 Increased the chances of use by providing convenient
alternatives to traditional tasks (such as carrying manuals and
technical documents around).
 Standardized on a unique hardware and software platform to
reduce support and upgrade costs.
 Before mass implementation feedback has been taken in phases
to understand the feasibility.
 Pilots may not be efficient to work on notebooks so for
this initial training is given accordingly.

30. Mobile technology
 Improves business processes
 Improves return on investments
 Reduce cost and time
 Customer and employee satisfaction
So every business organization will be
benefitted by implementing Mobile
technology as Lufthansa.