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Google Apps, more than Mail & Calendar
                                                                                                                              Google Apps Premium Edition unleashed


                                                                                                                                                                                      Jan Krans

                                                                                                                                                                       Jan.Krans@atosorigin.com
                                                                                                                                                                             +31 (0)6 109.688.23
Atos, Atos and fish symbol, Atos Origin and fish symbol, Atos Consulting, and the fish itself are registered trademarks of Atos Origin SA. December 2009
© 2009 Atos Origin. Confidential information owned by Atos Origin, to be used by the recipient only. This document or any part of it, may not be reproduced, copied,
circulated and/or distributed nor quoted without prior written approval from Atos Origin.
Apps = Content, Collaboration & Community
               Intranet

                               Extranet
Profiles                                      Website


           Client project                                                    Groups Mobile

                            E-learning                                Chat
                                                              Sites
                                           Show & Share                      Communicate
                                            Team spaces




                                                                                   Task Management

                                                            Docs

                                          Create & Store                              Organize
                                                    Video                            Workflow


2
Google Sites - Knowledge base

          Google Sites                 Challenges/Opportunities
                                       » Information stored electronically and in email
                                       » More people need access but information is difficult
                                         to search
    Place visual company
                                       » Collaborative authoring can be hard to implement
        element here
     (textbox can be deleted)          » Previously, knowledge bases were implemented
                                         well after information was being acquired resulting
                                         in lost information or difficult migration strategies

»   Google Sites allows you
    display a variety of information
    in one place—including
    videos, slideshows, calendars,
    presentations, attachments,
    and text—and share it for
    viewing or editing with a small
    group, an entire organization,
    or the world.

3
Public website stores/franchisees

          Google Sites                 Challenges/Opportunities
                                       » Web hosting is an extra cost
                                       » Customers expect comprehensive information on
                                         the Internet
    Place visual company
                                       » WYSIWYG editing allows for content creators to
        element here
     (textbox can be deleted)            easily update the website
                                       » Localized markets



»   Google Sites allows you
    display a variety of information
    in one place—including
    videos, slideshows, calendars,
    presentations, attachments,
    and text—and share it for
    viewing or editing with a small
    group, an entire organization,
    or the world.

4
Partner portal/secure extranet

          Google Sites                 Challenges/Opportunities
                                       » Companies need to easily share information beyond
                                         their firewall with selected audiences
                                       » Email cannot handle volume and diversity of
    Place visual company                 information to be shared (large attachments, rich
        element here                     media)
     (textbox can be deleted)
                                       » Current solutions require additional license costs for
                                         external parties to access content
                                       » Cost of current solutions frequently inhibits ability for
»   Google Sites allows you              all parties to collaborate impacting time and cost of
    display a variety of information     initiatives
    in one place—including
    videos, slideshows, calendars,     » Partner input on product/service direction
    presentations, attachments,
    and text—and share it for          » Collaboration with outside agencies
    viewing or editing with a small
    group, an entire organization,     » Share info with contractors/customers without
    or the world.                        requiring full license costs

5
Collaborative RFP/supplier portal

          Google Sites                 Challenges/Opportunities
                                       » Sharing information and updates with multiple
                                         suppliers
                                       » Requirements for transparent purchasing process
    Place visual company
                                       » Level playing field for all suppliers
        element here
     (textbox can be deleted)




»   Google Sites allows you
    display a variety of information
    in one place—including
    videos, slideshows, calendars,
    presentations, attachments,
    and text—and share it for
    viewing or editing with a small
    group, an entire organization,
    or the world.

6
Intranet

          Google Sites                 Challenges/Opportunities
                                       » Companies need to share information across
                                         distributed employee base
                                       » An intranet to help stores/franchisees grow their
    Place visual company                 business
        element here
     (textbox can be deleted)          » Specialized software can be cost-prohibitive for
                                         franchisees
                                       » On premise software requires additional hardware,
                                         IT support
»   Google Sites allows you
    display a variety of information
                                       » Current intranet solutions require IT help to update
    in one place—including               content (e.g. HR policies) and can be burdensome
    videos, slideshows, calendars,
    presentations, attachments,        » Need for resources frequently result in stagnant or
    and text—and share it for            non-existent intranets limiting communication to
    viewing or editing with a small      employees
    group, an entire organization,
    or the world.

7
Team workspaces and project management

          Google Sites                 Challenges/Opportunities
                                       » Teams today may cross departments, time zones,
                                         geographies and need a centralized "workspace" to
                                         share information and manage milestones
    Place visual company               » "Tiger teams" or "hot topics" may demand quick,
        element here                     intense focus
     (textbox can be deleted)
                                       » Email does not allow for management and others to
                                         be updated or literally "on the same page" as a
                                         team

»   Google Sites allows you
                                       » Information not easy to search when dispersed
    display a variety of information     across team members' desktops
    in one place—including
    videos, slideshows, calendars,     » Cost of current solutions frequently inhibits ability for
    presentations, attachments,          all parties to collaborate impacting time and cost of
    and text—and share it for            initiatives
    viewing or editing with a small
    group, an entire organization,
    or the world.

8
Internal training

          Google Sites                 Challenges/Opportunities
                                       » Required to train employees on policies
                                       » Employees may be located in distributed facilities
                                       » Rich media makes training more compelling (vs.
    Place visual company
                                         lengthy memo)
        element here
     (textbox can be deleted)          » Training materials often delivered at events and go
                                         out date quickly
                                       » Dynamic training portal allows for training to be an
                                         ongoing process and not just an event
»   Google Sites allows you
    display a variety of information
    in one place—including
    videos, slideshows, calendars,
    presentations, attachments,
    and text—and share it for
    viewing or editing with a small
    group, an entire organization,
    or the world.

9
Profiles

           Google Sites                 Challenges/Opportunities
                                        » Subject matter experts within a company are not
                                          always discoverable by position/ title
                                        » Career development borne by employees
     Place visual company
                                        » Distributing content updates to users increases
         element here
      (textbox can be deleted)            culture within a company
                                        » Internal LinkedIn



»    Google Sites allows you
     display a variety of information
     in one place—including
     videos, slideshows, calendars,
     presentations, attachments,
     and text—and share it for
     viewing or editing with a small
     group, an entire organization,
     or the world.

10
Client-facing engagement/project

           Google Sites                 Challenges/Opportunities
                                        » Client engagement / IT deployment requires
                                          collaboration across the fire wall
                                        » Requirements / milestones need to be shared and
     Place visual company                 vetted by multiple parties
         element here
      (textbox can be deleted)          » Timeframes may be compressed and changes may
                                          occur too quickly for constant email updates
                                        » Apps provides a single source of truth minimizing
                                          confusion from multiple versions of the same
»    Google Sites allows you
                                          content
     display a variety of information
     in one place—including
                                        » Information more easily shared/consumed in an ad
     videos, slideshows, calendars,       hoc fashion and not limited to scheduled meetings
     presentations, attachments,
     and text—and share it for          » Examples: ERP upgrade/ Software deployment,
     viewing or editing with a small      Data center migration, New advertising campaign,
     group, an entire organization,       Financial planning
     or the world.

11
G-talk - Audio/video chat

               G-talk                  Challenges/Opportunities
                                       » Lower cost for communication
                                       » Presence detection
                                       » Chat, audio and video
     Place visual company
         element here                  » Can be hard to implement
      (textbox can be deleted)
                                       » Video conferencing feature is coming
                                       » Less travel for meetings, major cost saver

»    Since sometimes reading "lol"
     doesn't deliver the same
     punch as actually hearing your
     friend laugh at your jokes, you
     can now use voice and video
     capabilities in your Gmail




12
Google apps – mobile

              Mobile              Challenges/Opportunities
                                  » For any mobile phone
                                  » Can be hard to implement
                                  » Always online
                                  » Everbody has mobile phone




»    Gmail, Google Calendar,
     Gtalk, Contacts and Google
     Docs in the mobile browser




13
Google Groups – Discussion

         Google Groups            Challenges/Opportunities
                                  » Group management
                                  » No involvement from IT department needed
                                  » Integration with G-mail
                                  » Integration with Calendar
                                  » Integration with Docs for file sharing



»    Google Groups is a service
     from Google that supports
     discussion groups based on
     common interests




14
Task Management: Personal effectiveness

                Tasks                      Challenges/Opportunities
                                           » Easily convert emails into tasks and use keyboard
                                             shortcuts to save time
                                           » Create tasks with due dates and they automatically
                                             appear on your calendar
                                           » Mobile tasks lets you manage your to-do list while
                                             you're on the go. Can be hard to implement




     »   Just click and type to add new
         tasks, set due dates or add
         notes, and (most satisfyingly)
         check them off as you're done.
         Your task list stays up to date
         no matter how you access it.




15
Google Docs – Office productivity

            Google Docs                    Challenges/Opportunities
                                           » Low cost shared drive
                                           » Low cost Office suite (Word, Powerpoint Excel)
                                           » Only one version of a document (with versioning
                                             and history)
                                           » No more mail with attachments
                                           » Lower cost for shared network drives
                                           » Real time collaboration
                                           » Alert or signal function
     »   Google Docs is a shared drive
         web-based word processor,         » Form & survey application
         spreadsheet, presentation and
         form application. It allows       » Embeddable
         users to create and edit
         documents online while
         collaborating in real-time with
         other users.

16
Google App Script - Simple Workflow

         Google Apps Script                Challenges/Opportunities
                                           » Lower cost for administration
                                           » Lower cost for handeling
                                           » Process transparency
                                           » Automate repetitive tasks
                                           » Track and trace
                                           » Can be hard to implement
                                           » Simple scripting on doc’s
     »   Easy interaction with different   » Examples: Time sheet management, Expense
         Google Products and                 report management, HR-requests (training, leave,
         capabilities using JavaScript
                                             etc)
         APIs
     »   Fast development:
         » use standard JavaScript
         » Basic collaboration and
             sharing support

17
Google Sites: get content in!

         Site API and migration             Challenges/Opportunities
                                            » Migrate content in from SharePoint or Notes
                                            » XML import/export
                                            » Display content fromn 3th party software
                                            » Local content backup




     »    Just click and type to add new
          tasks, set due dates or add
          notes, and (most satisfyingly)
          check them off as you're done.
          Your task list stays up to date
          no matter how you access it.




18
Google Sites: get content in!

     Secure Data Connector   Challenges/Opportunities
                             » Securely share data from firewalled, on-pre-mises
                               systems to Google Apps (ie: Oracle CRM)
                             » Display data securely in gadgets, Google
                               spreadsheets and App Engine applications




19
Apps, a Swiss army knife for
Content, Collaboration & Community

                                     Opportunities
                                     » Low development costs
                                     » Shorten Time-To-Market
                                     » Collaboration driven
                                     » Any devices, any place, any
                                       time
                                     » No extra costs, it comes
                                       free with Gmail




20

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Google Apps Use Cases

  • 1. Google Apps, more than Mail & Calendar Google Apps Premium Edition unleashed Jan Krans Jan.Krans@atosorigin.com +31 (0)6 109.688.23 Atos, Atos and fish symbol, Atos Origin and fish symbol, Atos Consulting, and the fish itself are registered trademarks of Atos Origin SA. December 2009 © 2009 Atos Origin. Confidential information owned by Atos Origin, to be used by the recipient only. This document or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos Origin.
  • 2. Apps = Content, Collaboration & Community Intranet Extranet Profiles Website Client project Groups Mobile E-learning Chat Sites Show & Share Communicate Team spaces Task Management Docs Create & Store Organize Video Workflow 2
  • 3. Google Sites - Knowledge base Google Sites Challenges/Opportunities » Information stored electronically and in email » More people need access but information is difficult to search Place visual company » Collaborative authoring can be hard to implement element here (textbox can be deleted) » Previously, knowledge bases were implemented well after information was being acquired resulting in lost information or difficult migration strategies » Google Sites allows you display a variety of information in one place—including videos, slideshows, calendars, presentations, attachments, and text—and share it for viewing or editing with a small group, an entire organization, or the world. 3
  • 4. Public website stores/franchisees Google Sites Challenges/Opportunities » Web hosting is an extra cost » Customers expect comprehensive information on the Internet Place visual company » WYSIWYG editing allows for content creators to element here (textbox can be deleted) easily update the website » Localized markets » Google Sites allows you display a variety of information in one place—including videos, slideshows, calendars, presentations, attachments, and text—and share it for viewing or editing with a small group, an entire organization, or the world. 4
  • 5. Partner portal/secure extranet Google Sites Challenges/Opportunities » Companies need to easily share information beyond their firewall with selected audiences » Email cannot handle volume and diversity of Place visual company information to be shared (large attachments, rich element here media) (textbox can be deleted) » Current solutions require additional license costs for external parties to access content » Cost of current solutions frequently inhibits ability for » Google Sites allows you all parties to collaborate impacting time and cost of display a variety of information initiatives in one place—including videos, slideshows, calendars, » Partner input on product/service direction presentations, attachments, and text—and share it for » Collaboration with outside agencies viewing or editing with a small group, an entire organization, » Share info with contractors/customers without or the world. requiring full license costs 5
  • 6. Collaborative RFP/supplier portal Google Sites Challenges/Opportunities » Sharing information and updates with multiple suppliers » Requirements for transparent purchasing process Place visual company » Level playing field for all suppliers element here (textbox can be deleted) » Google Sites allows you display a variety of information in one place—including videos, slideshows, calendars, presentations, attachments, and text—and share it for viewing or editing with a small group, an entire organization, or the world. 6
  • 7. Intranet Google Sites Challenges/Opportunities » Companies need to share information across distributed employee base » An intranet to help stores/franchisees grow their Place visual company business element here (textbox can be deleted) » Specialized software can be cost-prohibitive for franchisees » On premise software requires additional hardware, IT support » Google Sites allows you display a variety of information » Current intranet solutions require IT help to update in one place—including content (e.g. HR policies) and can be burdensome videos, slideshows, calendars, presentations, attachments, » Need for resources frequently result in stagnant or and text—and share it for non-existent intranets limiting communication to viewing or editing with a small employees group, an entire organization, or the world. 7
  • 8. Team workspaces and project management Google Sites Challenges/Opportunities » Teams today may cross departments, time zones, geographies and need a centralized "workspace" to share information and manage milestones Place visual company » "Tiger teams" or "hot topics" may demand quick, element here intense focus (textbox can be deleted) » Email does not allow for management and others to be updated or literally "on the same page" as a team » Google Sites allows you » Information not easy to search when dispersed display a variety of information across team members' desktops in one place—including videos, slideshows, calendars, » Cost of current solutions frequently inhibits ability for presentations, attachments, all parties to collaborate impacting time and cost of and text—and share it for initiatives viewing or editing with a small group, an entire organization, or the world. 8
  • 9. Internal training Google Sites Challenges/Opportunities » Required to train employees on policies » Employees may be located in distributed facilities » Rich media makes training more compelling (vs. Place visual company lengthy memo) element here (textbox can be deleted) » Training materials often delivered at events and go out date quickly » Dynamic training portal allows for training to be an ongoing process and not just an event » Google Sites allows you display a variety of information in one place—including videos, slideshows, calendars, presentations, attachments, and text—and share it for viewing or editing with a small group, an entire organization, or the world. 9
  • 10. Profiles Google Sites Challenges/Opportunities » Subject matter experts within a company are not always discoverable by position/ title » Career development borne by employees Place visual company » Distributing content updates to users increases element here (textbox can be deleted) culture within a company » Internal LinkedIn » Google Sites allows you display a variety of information in one place—including videos, slideshows, calendars, presentations, attachments, and text—and share it for viewing or editing with a small group, an entire organization, or the world. 10
  • 11. Client-facing engagement/project Google Sites Challenges/Opportunities » Client engagement / IT deployment requires collaboration across the fire wall » Requirements / milestones need to be shared and Place visual company vetted by multiple parties element here (textbox can be deleted) » Timeframes may be compressed and changes may occur too quickly for constant email updates » Apps provides a single source of truth minimizing confusion from multiple versions of the same » Google Sites allows you content display a variety of information in one place—including » Information more easily shared/consumed in an ad videos, slideshows, calendars, hoc fashion and not limited to scheduled meetings presentations, attachments, and text—and share it for » Examples: ERP upgrade/ Software deployment, viewing or editing with a small Data center migration, New advertising campaign, group, an entire organization, Financial planning or the world. 11
  • 12. G-talk - Audio/video chat G-talk Challenges/Opportunities » Lower cost for communication » Presence detection » Chat, audio and video Place visual company element here » Can be hard to implement (textbox can be deleted) » Video conferencing feature is coming » Less travel for meetings, major cost saver » Since sometimes reading "lol" doesn't deliver the same punch as actually hearing your friend laugh at your jokes, you can now use voice and video capabilities in your Gmail 12
  • 13. Google apps – mobile Mobile Challenges/Opportunities » For any mobile phone » Can be hard to implement » Always online » Everbody has mobile phone » Gmail, Google Calendar, Gtalk, Contacts and Google Docs in the mobile browser 13
  • 14. Google Groups – Discussion Google Groups Challenges/Opportunities » Group management » No involvement from IT department needed » Integration with G-mail » Integration with Calendar » Integration with Docs for file sharing » Google Groups is a service from Google that supports discussion groups based on common interests 14
  • 15. Task Management: Personal effectiveness Tasks Challenges/Opportunities » Easily convert emails into tasks and use keyboard shortcuts to save time » Create tasks with due dates and they automatically appear on your calendar » Mobile tasks lets you manage your to-do list while you're on the go. Can be hard to implement » Just click and type to add new tasks, set due dates or add notes, and (most satisfyingly) check them off as you're done. Your task list stays up to date no matter how you access it. 15
  • 16. Google Docs – Office productivity Google Docs Challenges/Opportunities » Low cost shared drive » Low cost Office suite (Word, Powerpoint Excel) » Only one version of a document (with versioning and history) » No more mail with attachments » Lower cost for shared network drives » Real time collaboration » Alert or signal function » Google Docs is a shared drive web-based word processor, » Form & survey application spreadsheet, presentation and form application. It allows » Embeddable users to create and edit documents online while collaborating in real-time with other users. 16
  • 17. Google App Script - Simple Workflow Google Apps Script Challenges/Opportunities » Lower cost for administration » Lower cost for handeling » Process transparency » Automate repetitive tasks » Track and trace » Can be hard to implement » Simple scripting on doc’s » Easy interaction with different » Examples: Time sheet management, Expense Google Products and report management, HR-requests (training, leave, capabilities using JavaScript etc) APIs » Fast development: » use standard JavaScript » Basic collaboration and sharing support 17
  • 18. Google Sites: get content in! Site API and migration Challenges/Opportunities » Migrate content in from SharePoint or Notes » XML import/export » Display content fromn 3th party software » Local content backup » Just click and type to add new tasks, set due dates or add notes, and (most satisfyingly) check them off as you're done. Your task list stays up to date no matter how you access it. 18
  • 19. Google Sites: get content in! Secure Data Connector Challenges/Opportunities » Securely share data from firewalled, on-pre-mises systems to Google Apps (ie: Oracle CRM) » Display data securely in gadgets, Google spreadsheets and App Engine applications 19
  • 20. Apps, a Swiss army knife for Content, Collaboration & Community Opportunities » Low development costs » Shorten Time-To-Market » Collaboration driven » Any devices, any place, any time » No extra costs, it comes free with Gmail 20