Qontext Social Collaboration Platform - An Overview
QontextSocial Solutionsan overview
Go“Empower your employeesto solve the problems of Social empowered customers.” Josh Bernoff & Ted Schadler, in the book Empowered
3 reasons why Social isvaluable at workSocial empowers your organization by helping you… Integrate Globally • By connecting employees, customers, and partners across the globe • By enabling sharing of knowledge and expertise Lead in Innovation • By bringing collective intelligence and tribal knowledge into play Be Change-Ready • By empowering people to participate • By finding information and expertise easily when you need it
Qontextenables internal and external social collaboration and helps improve employee and customer engagement, work-place and partner collaboration, and business processes.
The Qontext internal and external collaboration suite includes thefollowing communities…
Qontext as a Social Intranetheightens employee engagement byenhancing participation, self-expression, collective intelligence,and conversations. “Employee engagement is the most robust and beneficial approach to get results in the age of co-created work and conversation.” - David Zinger
Qontext for Workplace Collaboration overcomes the shortcomings of the Windows-Office-Email (WOE!) paradigm. Its push-enabled social design reconciles the needs of the email generation and the Facebook generation and enables them to seamlessly form project teams (groups), manage access, and locate resources and expertise. Digital Natives Digital Immigrants Social Network Email • Younger generation • Older generation • Proficient in using Facebook and • Comfortable with the Windows-Office- Twitter, sending text messages, and Twitter Windows Email (WOE!) paradigm Tag searching • Accustomed to a linear (push) working• Accustomed to a collaborative (push style and pull) working style
Qontext for Contextual Collaborationcaptures all business conversations contextually within the business objectin the enterprise application and adds metadata automatically to businessconversations. This stems the flow of business information into email and enables easy searching, retrieval, and recall. It eases decision-making, builds an institutional knowledge base, and allows emergent collaboration (collaboration between people that were not part of an initial business conversation).
Qontext for Customer Engagementcreates a closed network for customers to voice their opinions. This helpsquickly identify and resolve customer issues and isolates customer grievancesfrom getting escalated into public domains such as online customer service reviewsites where they are read by prospective buyers.The customer engagement community facilitates conversations betweenprospects and the company and can be used to measure, assess, and evaluatecustomer feedback to gain insights into customer behavior. It works as aplatform to market new products and services and build your brand.It can also be used to create a self-supporting customer network wherecustomers answer questions that other customers have.
Qontext for Inter-company Collaborationenables users to first collaborate internally within the organization and thencollaborate with external users to trigger subsequent actions. The Inter-company Collaboration Community addresses critical needs such as security, isolation, and ease of use. External collaborators do not need to install Qontext to collaborate over the inter-company community.
Business Value with Qontext across enterprise functions
Business Value with QontextQontext builds value across all functions in the enterprise. Engineering / R&D Sales & MarketingHuman Resources
Business Value with QontextThe Qontext Social Collaboration platform isHighly Scalable Extendible Integration-ready Load tested with 35,000 Through Widgets and Portlets Visual layer integration concurrent users, 10,000 technology for easy and groups and terabytes of data API accessible, metadata driven inexpensive integration with 2-second response time Many different applications Enterprise Java standards, (SAAS, deployed) including clustering Salesforce.com, SugarCRM, etc. Cloud-enabled, multi-tenant or dedicated (with Virtual Private Cloud)
About UsQontext is a business division of Pramati Technologies,an enterprise software leader founded in 1998 with offices inMountain View, CA and Hyderabad, IndiaQontext launched in the US in 2010.Our VisionTo provide comprehensive business solutions using social software.Our Brands Some of Our Clients