Alex Lawrence is a vice provost at Weber State University who is very active on social media. He provides his social media profiles and credentials, which include over 51,000 Twitter followers and 5,000 Facebook friends. The document then provides statistics on major social media platforms like Facebook, Twitter, and Instagram and their rapid growth. It encourages businesses to engage on social media to connect with customers, discusses best practices for social media use, and provides tools to help manage a social media presence. The key message is that an active social media engagement strategy is now essential for any business.