This is the complete 26 page research paper from a global Network Operator Customer Loyalty study. The survey was fielded in Spring 2010, asking a sample of 5,000 people from 111 countries about their user experience with respect to their current network operator, mobile phones and mobile applications. Mob4Hire as well as Business Over Broadway (ne: TCELab) co-sponsored the survey results.
Table of Contents
==============
Methodology 2
Panel Description 2
Key Metrics Used in the Study 2
Executive Summary 3
Top Wireless Insights 3
Top Mobile Insights 3
Table of Contents 4
Figures 5
Operator Performance & Loyalty Grids 6
Network Operator Performance Grid 7
Network Operator Customer Loyalty Grid 8
Network Operator RAPID Loyalty Measurement Rankings 9
Network Operator Loyalty Insights 10
Network Operator Business Attributes 13
Drivers of Customer Loyalty 15
Operator Mobile App Performance Grid 16
Mobile App User Experience Insights 17
Impact of Mobile Applications on Ecosystem 20
Mobile Handsets 21
Smartphone vs. Feature Phones 22
RAPID Loyalty Measurement Primer 23
Customer Loyalty 23
Customer Lifetime Value 24
References 25
Who we are 26
Ericsson ConsumerLab: Keeping smartphone users loyal Ericsson
This document discusses a study on assessing the impact of network performance on consumer loyalty to mobile operators. Some key findings from the study include:
1) Network performance is currently the main driver of loyalty to mobile operators, followed by value for money. Improving satisfaction with network performance also improves perceptions of value.
2) User expectations of network performance are often greater than the reality of the service received. Many users experience problems like slow browsing speeds.
3) While network performance is important, satisfaction with it is lower than other factors like billing and customer support. This suggests there is room for operators to improve performance.
4) Heavy users who are more aware of network issues are also more likely to consider switching
Telecom operators can gain a competitive edge by providing better network connectivity to reduce call drops and improve coverage. Customers prioritize network quality and it influences their decision to switch operators. Operators should also offer better value to post-paid users to reduce churn and differentiate through a customer-centric approach to keep customers satisfied. They must focus on competitive pricing for calls and data plans as well as tailoring experiences for different customer types and age groups above 26 to maximize reach.
Quality of Experience in a Digital World: A CSP Action Plan for Millennials a...Cognizant
Customers of communications service providers want easier to use digital channels, proactive and personalized offerings, and the ability to bring connected technologies to life, our latest research reveals.
The mobile maze EY has conducted a major global online customer research study covering 6,000 consumers in 12 countries worldwide. The research, carried out in May and June 2012, was designed to highlight short-and medium- term issues facing mobile operators involved in the mobile services/applications value chain. As part of our primary research, we asked consumers to detail their usage of specific mobile value-added services, exploring take-up drivers and inhibitors, along with their attitudes toward their mobile service providers in key aspects such as communications quality and payment preferences. In both developed and emerging markets across the world, consumers’ rapid adoption of internet-enabled smartphones and tablets has been one of the most significant social, business and technology trends of recent years. As this growth continues, and as device experiences evolve and use cases expand, the market for mobile services and applications is becoming increasingly complex for operators and their customers.
Ericsson ConsumerLab: Connected lifestyles’ expectations identifiedEricsson
This Ericsson ConsumerLab report analyzes evolving consumer needs related to connected lifestyles across the US, Brazil, and Indonesia. Data was collected through online research, focus groups, and surveys totaling 150 million smartphone owners. Key findings include:
1) Seven emerging consumer need areas were identified: instant access everywhere, customizing experiences, switching off, assisted productivity, enhanced togetherness, feeling in control, and location-based services.
2) Consumers want simplified management of content, payments, and usage in one place to reduce complexity.
3) New services need to offer real-time customized solutions based on location to fit mobile lifestyles.
4) Evolving consumer needs open new
Transforming the utilities industry through bpo by teleperformanceTeleperformance
The document summarizes challenges facing the US utilities industry, including lower energy consumption and revenues due to economic factors, changing customer usage patterns, pricing constraints, deregulation, and environmental regulations. It also discusses the need for utilities companies to manage costs and focus on customer experience. Outsourcing non-core functions through business process outsourcing is presented as a strategic option to help utilities companies reduce costs, focus on core competencies, and improve performance.
The document provides insights from a global study on mobile consumer trends. It finds that while mobile phone usage has evolved beyond calls and texts, levels of smartphone adoption and mobile integration into daily life varies significantly between mature, developing, and emerging markets. Emerging markets show the strongest reliance on mobile for personal productivity and lifestyle management. The rise of mobile transactions is also explored, finding consumers are most likely to make entertainment, bill payments and music purchases via mobile. However, ease of use remains paramount for encouraging complex mobile activities like retail purchases or mobile wallet usage.
Operators are calling on to rethink mobile broadband and offer plans tailored to consumers' unique needs. Currently, data plans focus only on data buckets but consumers want more personalized plans based on their usage patterns. The top six smartphone user segments have different preferences for data plan features. For example, video-centric users value inclusive video content and ability to stream without using data allowances more than other users. Consumers are increasingly expecting operators to treat unused data like currency by saving, trading or sharing it.
Ericsson ConsumerLab: Keeping smartphone users loyal Ericsson
This document discusses a study on assessing the impact of network performance on consumer loyalty to mobile operators. Some key findings from the study include:
1) Network performance is currently the main driver of loyalty to mobile operators, followed by value for money. Improving satisfaction with network performance also improves perceptions of value.
2) User expectations of network performance are often greater than the reality of the service received. Many users experience problems like slow browsing speeds.
3) While network performance is important, satisfaction with it is lower than other factors like billing and customer support. This suggests there is room for operators to improve performance.
4) Heavy users who are more aware of network issues are also more likely to consider switching
Telecom operators can gain a competitive edge by providing better network connectivity to reduce call drops and improve coverage. Customers prioritize network quality and it influences their decision to switch operators. Operators should also offer better value to post-paid users to reduce churn and differentiate through a customer-centric approach to keep customers satisfied. They must focus on competitive pricing for calls and data plans as well as tailoring experiences for different customer types and age groups above 26 to maximize reach.
Quality of Experience in a Digital World: A CSP Action Plan for Millennials a...Cognizant
Customers of communications service providers want easier to use digital channels, proactive and personalized offerings, and the ability to bring connected technologies to life, our latest research reveals.
The mobile maze EY has conducted a major global online customer research study covering 6,000 consumers in 12 countries worldwide. The research, carried out in May and June 2012, was designed to highlight short-and medium- term issues facing mobile operators involved in the mobile services/applications value chain. As part of our primary research, we asked consumers to detail their usage of specific mobile value-added services, exploring take-up drivers and inhibitors, along with their attitudes toward their mobile service providers in key aspects such as communications quality and payment preferences. In both developed and emerging markets across the world, consumers’ rapid adoption of internet-enabled smartphones and tablets has been one of the most significant social, business and technology trends of recent years. As this growth continues, and as device experiences evolve and use cases expand, the market for mobile services and applications is becoming increasingly complex for operators and their customers.
Ericsson ConsumerLab: Connected lifestyles’ expectations identifiedEricsson
This Ericsson ConsumerLab report analyzes evolving consumer needs related to connected lifestyles across the US, Brazil, and Indonesia. Data was collected through online research, focus groups, and surveys totaling 150 million smartphone owners. Key findings include:
1) Seven emerging consumer need areas were identified: instant access everywhere, customizing experiences, switching off, assisted productivity, enhanced togetherness, feeling in control, and location-based services.
2) Consumers want simplified management of content, payments, and usage in one place to reduce complexity.
3) New services need to offer real-time customized solutions based on location to fit mobile lifestyles.
4) Evolving consumer needs open new
Transforming the utilities industry through bpo by teleperformanceTeleperformance
The document summarizes challenges facing the US utilities industry, including lower energy consumption and revenues due to economic factors, changing customer usage patterns, pricing constraints, deregulation, and environmental regulations. It also discusses the need for utilities companies to manage costs and focus on customer experience. Outsourcing non-core functions through business process outsourcing is presented as a strategic option to help utilities companies reduce costs, focus on core competencies, and improve performance.
The document provides insights from a global study on mobile consumer trends. It finds that while mobile phone usage has evolved beyond calls and texts, levels of smartphone adoption and mobile integration into daily life varies significantly between mature, developing, and emerging markets. Emerging markets show the strongest reliance on mobile for personal productivity and lifestyle management. The rise of mobile transactions is also explored, finding consumers are most likely to make entertainment, bill payments and music purchases via mobile. However, ease of use remains paramount for encouraging complex mobile activities like retail purchases or mobile wallet usage.
Operators are calling on to rethink mobile broadband and offer plans tailored to consumers' unique needs. Currently, data plans focus only on data buckets but consumers want more personalized plans based on their usage patterns. The top six smartphone user segments have different preferences for data plan features. For example, video-centric users value inclusive video content and ability to stream without using data allowances more than other users. Consumers are increasingly expecting operators to treat unused data like currency by saving, trading or sharing it.
Auto recall challenges in the new digital world by teleperformanceTeleperformance
This document summarizes challenges facing the auto industry regarding vehicle recalls in the digital age. It notes that recalls are increasing in frequency and scale, with over 60 million vehicles recalled in the US in 2014 alone. While recalls are intended to get unsafe vehicles off the road, about 25% of recalled vehicles are never repaired. The document discusses how consumer notification and engagement preferences are shifting to digital channels like mobile apps and social media, forcing automakers to modernize their recall processes. It maintains that effective customer communication throughout the recall process can help mitigate potential negative impacts on brand image from recalls. The document proposes solutions from Teleperformance to help automakers improve recall management using social media monitoring, multi-channel engagement, and back-office case management
The document discusses findings from Accenture's survey of US personal lines insurance consumers. Key findings include:
1) While online channels are important for information gathering, agents remain the most popular choice for obtaining quotes and purchasing policies, showing consumers prefer a multi-channel approach.
2) Price is the most important factor but not the only one - consumers also value advice, quality, and variety of policies. Over a third are willing to pay for personalized advice.
3) Younger consumers place higher value on advice, though age alone does not determine channel preferences.
4) The survey identified five main customer segments that require tailored marketing, sales, and service strategies to meet their distinct needs and preferences.
5
Mobile and Alternative Payments in the U.S., 3rd EditionReportsnReports
- The report provides 166 pages of analysis on the mobile payments industry in the US, with market sizing and forecasts through 2016 and evaluations of strategies by major players.
- It covers topics like mobile wallet solutions, payment methods, trends in mobile banking and payments, consumer surveys on usage, and more.
- The report is available for $3,995 for a single user license and the table of contents indicates it provides an in-depth look at the industry with 10 chapters.
IBM Keynote Speech during DigiWorld Summit 2011 IDATEIDATE DigiWorld
An IBM survey of over 13,000 consumers in 24 countries found that today's consumers have clear expectations of communications providers and actively search for the best options. Smartphones are well-aligned with consumers' needs for intelligent, tailored communications products and services. The digital revolution is changing the relationship between communications service providers and customers, creating new opportunities for stakeholders but also an unpredictable competitive landscape.
The Value of Narrow Networks in Impacting Plan Costs - As seen in the Oct. 20...Corte B. Iarossi
Narrow networks are gaining popularity again as a way to control rising healthcare costs. They focus on contracting with select high-quality providers in a region in exchange for lower reimbursement rates, with the goal of steering patients to those providers. This can result in premium discounts of 20-25% compared to traditional PPOs. Many self-insured employers are considering adopting narrow networks over the next few years to reduce costs and prepare for the upcoming excise tax. Carriers are developing various versions of narrow networks that offer greater choice and negotiating leverage for employers.
The future of digital advertising: How News Corp is using intelligent audienc...Luke O'Brien
Synopsis: With the digital media landscape becoming increasingly competitive, digital publishers face ever increasing challenges. The winning players will provide media buyers easy access to valuable and scaleable audiences with proven effectiveness against campaign goals.
This session uncovers technology that helps publishers compete using intelligent audience profiling and rich campaign insights. We will present a detailed case study showing how News Corp applied this technology for Toyota to dramatically improve targeting and shift measurement from CTR based metrics to impact on brand awareness, consideration, and purchase intent.
Mobile phones offer a convenient and secure option for banking and payments in the consumer marketplace: the potential for these services has only begun to be exploited. This report presents findings from a survey of 10,000 UK adults on their mobile usage, attitudes towards mobile banking and payments. Key findings include: 1) 60% of UK adults now own a smartphone; 2) 27% currently do some mobile banking, but there is potential for growth in banking apps; and 3) while 20% currently use mobile payments, an additional 30% are interested in using mobile payments.
consumer buying behavior for new mobile connection7620212071
This project will help marketing student who is looking for the project in mobile connection.so i request to all please go through the project and let me know if required,just mentioned your mail id i will forward you.
Also i will help the student to make there project successful in any stream. (asati.vinay@yahoo.in) this is my mail id where you can write whatever thigs you required related any projects, In future i will upload more projects.
Customer Engagement shifts to Mobile Messagingtyntec
To examine the current customer engagement practices and consumer demands, tyntec sponsored Ovum for a consumer survey and market analysis. Ovum conducted an online survey of 1,000 consumers in the U.S. and Germany, in February 2016.
As the digital economy expands with the rise of LTE, operators continuously seek innovation to better serve customers and compete. This is driving ever more sophisticated charging and billing requirements, challenging legacy systems.
This complimentary research report analyses views and insights on Charging and Billing for the Digital Economy, gathered from over 80 operators worldwide. It reveals:
•The future for traditional billing and IN charging
•Top strategies to innovate and accelerate time to market
•The future of cloud-based charging and billing
•Successful strategies to build loyalty and increase ARPU
•Services being rolled out and plans for rich communications services (RCS)
This document discusses the importance of customer loyalty for telecom operators. It notes that telecom operators face challenges like high customer churn, demanding customers with low loyalty, and similar service offerings from competitors. The top priority for operators is increasing customer loyalty. However, many loyalty programs are too little, too late. The document then introduces Comarch Loyalty Management as a solution that can help operators achieve their customer loyalty objectives and respond to current needs in the market.
Channel capabilities, product characteristics, and impacts of mobile channel ...Minha Hwang
Drawing on the notion of channel capability, we develop a theoretical framework for understanding the interactions between mobile and traditional online channels for products with different characteristics. Specifically, we identify two channel capabilities—access and search capabilities—that differentiate mobile and online channels, and two product characteristics that are directly related to the channel capabilities—time criticality and information intensity. Based on this framework, we generate a set of predictions on the differential impacts of mobile channel introduction across different product categories. We test the predictions using a counterfactual analysis based on vector autoregression and a large panel dataset from a leading e-market in Korea that covers a 28-month period and contains all the transactions made through the online and mobile channels before and after the mobile channel introduction. Consistent with our predictions based on the theoretical framework, our results suggest that the performance impact of the mobile channel depends crucially on the two product characteristics and the resulting product-channel fit. We discuss implications for theory and multichannel strategy.
The document summarizes key findings from a survey of marketers regarding mobile advertising. Some of the main findings include:
- Marketers expect their spending on mobile advertising to increase over the next two years, with 71% anticipating an increase.
- About one-third of current mobile advertising spend is being substituted from other channels such as print, PC digital, and TV.
- The majority of marketers surveyed are satisfied with the results of their mobile marketing activities.
Harris Interactive is an online research firm based in New York with over 700 employees. They conduct online, telephone, and in-person surveys to provide speed, accuracy, and insights into various topics. They offer both multi-client research including brand and industry reports, as well as omnibus research services. Their clients span various industries seeking information on consumers, customers, and public opinion. Harris Interactive uses both traditional and innovative methods like mobile surveys and social media analytics to understand audiences.
Cómo compran las personas celulares - Estudio - GABATEK - TecnologíaGabatek .com
Cómo compran las personas celulares. http://gabatek.com. 35% de las personas quieren comprar celulares de alta gama, buscando ‘el último y mejor celular’ del mercado. El estudio de Google y compete revelan comportamientos de los usuarios y la investigación que realizan para comprar nuevos celulares.
CRM: The psychology of SmartPhone Majority Adopters and implications for CRM ...Leslie Howard
More than 2 years old in the fast-paced consumer smartphone category, this presentation exemplifies how agency leadership and insight can help marcom clients agree that when the market shifts, their communications strategy needs to keep-up. Primary and secondary research informed recommendations to evolve Verizon Wireless's CRM strategy in terms of: product mix featured and positioning; comms channels employed; creative layout and messaging tone; CTA.
Epsilon China Consumer Experience Report 2015Jeffrey Evans
Epsilon powers business results for the world’s leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. Each year we conduct proprietary consumer research across China to gain customer perspectives on topics that matter to brands. In this year’s study, we sought to explore Chinese consumer experience: the connections with brands they value the most, and the impact of those connections on purchase behaviors. We looked at how Chinese consumers engage with brands, with an eye toward helping brands build and benefit from positive consumer experiences. Covering clothing, grocery, financial services, travel, luxury, restaurant, eCommerce, appliance, food and beverage, and consumer product sectors, Epsilon’s research examined in depth how China’s consumers engage with brands across numerous touchpoints and channels.
An Ericsson ConsumerLab report reveals the impact of network speed on the satisfaction and loyalty of Saudi consumers towards their mobile operators in the kingdom. Report findings show that network speed in Saudi Arabia also impacts the adoption of advanced services – more users on faster networks are accessing data services like mobile payment and video calls.
Telecommunications is at the heart of the digital economy, driving and enabling the changing consumer behaviors and demands that have transformed how people consume products and services across many sectors. However, digitization is as much a struggle for Telcos as it is for traditional organizations in many industries.
Our latest survey of over 5700 mobile consumers in the US and Europe has found, for example, that consumers are discontented with their operators.
Auto recall challenges in the new digital world by teleperformanceTeleperformance
This document summarizes challenges facing the auto industry regarding vehicle recalls in the digital age. It notes that recalls are increasing in frequency and scale, with over 60 million vehicles recalled in the US in 2014 alone. While recalls are intended to get unsafe vehicles off the road, about 25% of recalled vehicles are never repaired. The document discusses how consumer notification and engagement preferences are shifting to digital channels like mobile apps and social media, forcing automakers to modernize their recall processes. It maintains that effective customer communication throughout the recall process can help mitigate potential negative impacts on brand image from recalls. The document proposes solutions from Teleperformance to help automakers improve recall management using social media monitoring, multi-channel engagement, and back-office case management
The document discusses findings from Accenture's survey of US personal lines insurance consumers. Key findings include:
1) While online channels are important for information gathering, agents remain the most popular choice for obtaining quotes and purchasing policies, showing consumers prefer a multi-channel approach.
2) Price is the most important factor but not the only one - consumers also value advice, quality, and variety of policies. Over a third are willing to pay for personalized advice.
3) Younger consumers place higher value on advice, though age alone does not determine channel preferences.
4) The survey identified five main customer segments that require tailored marketing, sales, and service strategies to meet their distinct needs and preferences.
5
Mobile and Alternative Payments in the U.S., 3rd EditionReportsnReports
- The report provides 166 pages of analysis on the mobile payments industry in the US, with market sizing and forecasts through 2016 and evaluations of strategies by major players.
- It covers topics like mobile wallet solutions, payment methods, trends in mobile banking and payments, consumer surveys on usage, and more.
- The report is available for $3,995 for a single user license and the table of contents indicates it provides an in-depth look at the industry with 10 chapters.
IBM Keynote Speech during DigiWorld Summit 2011 IDATEIDATE DigiWorld
An IBM survey of over 13,000 consumers in 24 countries found that today's consumers have clear expectations of communications providers and actively search for the best options. Smartphones are well-aligned with consumers' needs for intelligent, tailored communications products and services. The digital revolution is changing the relationship between communications service providers and customers, creating new opportunities for stakeholders but also an unpredictable competitive landscape.
The Value of Narrow Networks in Impacting Plan Costs - As seen in the Oct. 20...Corte B. Iarossi
Narrow networks are gaining popularity again as a way to control rising healthcare costs. They focus on contracting with select high-quality providers in a region in exchange for lower reimbursement rates, with the goal of steering patients to those providers. This can result in premium discounts of 20-25% compared to traditional PPOs. Many self-insured employers are considering adopting narrow networks over the next few years to reduce costs and prepare for the upcoming excise tax. Carriers are developing various versions of narrow networks that offer greater choice and negotiating leverage for employers.
The future of digital advertising: How News Corp is using intelligent audienc...Luke O'Brien
Synopsis: With the digital media landscape becoming increasingly competitive, digital publishers face ever increasing challenges. The winning players will provide media buyers easy access to valuable and scaleable audiences with proven effectiveness against campaign goals.
This session uncovers technology that helps publishers compete using intelligent audience profiling and rich campaign insights. We will present a detailed case study showing how News Corp applied this technology for Toyota to dramatically improve targeting and shift measurement from CTR based metrics to impact on brand awareness, consideration, and purchase intent.
Mobile phones offer a convenient and secure option for banking and payments in the consumer marketplace: the potential for these services has only begun to be exploited. This report presents findings from a survey of 10,000 UK adults on their mobile usage, attitudes towards mobile banking and payments. Key findings include: 1) 60% of UK adults now own a smartphone; 2) 27% currently do some mobile banking, but there is potential for growth in banking apps; and 3) while 20% currently use mobile payments, an additional 30% are interested in using mobile payments.
consumer buying behavior for new mobile connection7620212071
This project will help marketing student who is looking for the project in mobile connection.so i request to all please go through the project and let me know if required,just mentioned your mail id i will forward you.
Also i will help the student to make there project successful in any stream. (asati.vinay@yahoo.in) this is my mail id where you can write whatever thigs you required related any projects, In future i will upload more projects.
Customer Engagement shifts to Mobile Messagingtyntec
To examine the current customer engagement practices and consumer demands, tyntec sponsored Ovum for a consumer survey and market analysis. Ovum conducted an online survey of 1,000 consumers in the U.S. and Germany, in February 2016.
As the digital economy expands with the rise of LTE, operators continuously seek innovation to better serve customers and compete. This is driving ever more sophisticated charging and billing requirements, challenging legacy systems.
This complimentary research report analyses views and insights on Charging and Billing for the Digital Economy, gathered from over 80 operators worldwide. It reveals:
•The future for traditional billing and IN charging
•Top strategies to innovate and accelerate time to market
•The future of cloud-based charging and billing
•Successful strategies to build loyalty and increase ARPU
•Services being rolled out and plans for rich communications services (RCS)
This document discusses the importance of customer loyalty for telecom operators. It notes that telecom operators face challenges like high customer churn, demanding customers with low loyalty, and similar service offerings from competitors. The top priority for operators is increasing customer loyalty. However, many loyalty programs are too little, too late. The document then introduces Comarch Loyalty Management as a solution that can help operators achieve their customer loyalty objectives and respond to current needs in the market.
Channel capabilities, product characteristics, and impacts of mobile channel ...Minha Hwang
Drawing on the notion of channel capability, we develop a theoretical framework for understanding the interactions between mobile and traditional online channels for products with different characteristics. Specifically, we identify two channel capabilities—access and search capabilities—that differentiate mobile and online channels, and two product characteristics that are directly related to the channel capabilities—time criticality and information intensity. Based on this framework, we generate a set of predictions on the differential impacts of mobile channel introduction across different product categories. We test the predictions using a counterfactual analysis based on vector autoregression and a large panel dataset from a leading e-market in Korea that covers a 28-month period and contains all the transactions made through the online and mobile channels before and after the mobile channel introduction. Consistent with our predictions based on the theoretical framework, our results suggest that the performance impact of the mobile channel depends crucially on the two product characteristics and the resulting product-channel fit. We discuss implications for theory and multichannel strategy.
The document summarizes key findings from a survey of marketers regarding mobile advertising. Some of the main findings include:
- Marketers expect their spending on mobile advertising to increase over the next two years, with 71% anticipating an increase.
- About one-third of current mobile advertising spend is being substituted from other channels such as print, PC digital, and TV.
- The majority of marketers surveyed are satisfied with the results of their mobile marketing activities.
Harris Interactive is an online research firm based in New York with over 700 employees. They conduct online, telephone, and in-person surveys to provide speed, accuracy, and insights into various topics. They offer both multi-client research including brand and industry reports, as well as omnibus research services. Their clients span various industries seeking information on consumers, customers, and public opinion. Harris Interactive uses both traditional and innovative methods like mobile surveys and social media analytics to understand audiences.
Cómo compran las personas celulares - Estudio - GABATEK - TecnologíaGabatek .com
Cómo compran las personas celulares. http://gabatek.com. 35% de las personas quieren comprar celulares de alta gama, buscando ‘el último y mejor celular’ del mercado. El estudio de Google y compete revelan comportamientos de los usuarios y la investigación que realizan para comprar nuevos celulares.
CRM: The psychology of SmartPhone Majority Adopters and implications for CRM ...Leslie Howard
More than 2 years old in the fast-paced consumer smartphone category, this presentation exemplifies how agency leadership and insight can help marcom clients agree that when the market shifts, their communications strategy needs to keep-up. Primary and secondary research informed recommendations to evolve Verizon Wireless's CRM strategy in terms of: product mix featured and positioning; comms channels employed; creative layout and messaging tone; CTA.
Epsilon China Consumer Experience Report 2015Jeffrey Evans
Epsilon powers business results for the world’s leading marketers, using customer intelligence to ignite connections between brands and customers with solutions that integrate rich data, engaging creativity and robust technologies. Each year we conduct proprietary consumer research across China to gain customer perspectives on topics that matter to brands. In this year’s study, we sought to explore Chinese consumer experience: the connections with brands they value the most, and the impact of those connections on purchase behaviors. We looked at how Chinese consumers engage with brands, with an eye toward helping brands build and benefit from positive consumer experiences. Covering clothing, grocery, financial services, travel, luxury, restaurant, eCommerce, appliance, food and beverage, and consumer product sectors, Epsilon’s research examined in depth how China’s consumers engage with brands across numerous touchpoints and channels.
An Ericsson ConsumerLab report reveals the impact of network speed on the satisfaction and loyalty of Saudi consumers towards their mobile operators in the kingdom. Report findings show that network speed in Saudi Arabia also impacts the adoption of advanced services – more users on faster networks are accessing data services like mobile payment and video calls.
Telecommunications is at the heart of the digital economy, driving and enabling the changing consumer behaviors and demands that have transformed how people consume products and services across many sectors. However, digitization is as much a struggle for Telcos as it is for traditional organizations in many industries.
Our latest survey of over 5700 mobile consumers in the US and Europe has found, for example, that consumers are discontented with their operators.
IOSR Journal of Business and Management (IOSR-JBM) is an open access international journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.
The document discusses how most companies have not fully leveraged the potential of mobile technologies to transform their businesses and customer experiences. It finds that only 18% of companies studied have advanced mobile strategies ("Top Performers") while 60% are "Followers" and 22% are "Beginners". Top Performers tend to be in telecom, technology and financial services and have high end-user adoption of their mobile apps. The document also examines how mobile can improve customer experiences across the sales cycle as well as operational processes, but many companies have yet to implement comprehensive mobile strategies.
Accenture estimates that the global "Switching Economy" represents up to $5.9 trillion in potential revenue shifts as consumers change providers. In the US, the switching economy is $1.3 trillion. Customer frustration with poor customer service has led to a 5% increase in switching among US consumers over the past year. Common frustrations include having to contact companies multiple times, long hold times, and repeating information. While digital technologies provide opportunities to improve experiences, companies have largely failed to deliver more personalized service.
Cellular mobile phone service is the wireless telecommunication service that is operated via mobile phone or cellular phone (an electronic telecommunication device).
Cellular mobile services in Pakistan commenced in 90’s when two cellular mobile telephone licenses were awarded to Paktel and PakCom (Instaphone) for provision of cellular mobile telephony in Pakistan.
With the passage of time telecom sector in Pakistan has grown rapidly and currently there are 5 mobile phone operators;
Mobilink, Ufone, Telenor, Zong and Warid telecom.
A Study Of Customer Satisfaction On Telecom Service ProvidersAshley Carter
This document discusses a study of customer satisfaction with telecom service providers in India. The study was conducted from February to August 2013 among medical college students in Silchar, Assam, India. The objectives were to study customer satisfaction, benefits to customers, and customer needs/expectations regarding various service providers. The literature review discusses several past studies related to telecom marketing, customer loyalty, and promotional strategies. The limitations included busy or unknowledgeable respondents. The conceptual framework defines customer satisfaction as meeting or exceeding customer expectations through the entire customer experience process.
This document summarizes a study on consumer preferences and satisfaction towards various mobile phone service providers in Jodhpur City, Rajasthan. The study surveyed 250 mobile phone users of various service providers such as Vodafone, Airtel, BSNL, Reliance, Idea, Tata Indicom and others. The results showed that BSNL had the highest number of users at 36% followed by Airtel at 29.2%. Most respondents (84.4%) had prepaid plans, with BSNL and Airtel being the most popular prepaid providers. The key factors influencing choice of provider were found to be call tariffs, network coverage, and brand image, with family members
Ericsson ConsumerLab report highlights consumer expectations on operators in ...Ericsson
This document summarizes the findings of a study conducted by Ericsson ConsumerLab on understanding Indian consumers' expectations of their mobile operators. The study involved qualitative interviews and quantitative surveys of over 4,000 urban mobile users across India.
Key findings include: 1) Consumers compare their mobile operator experience to other industries and often find operators the most frustrating; 2) There is no single factor to improve satisfaction - different touchpoints like purchase, billing, service are important; 3) Customer service needs improvement to better support data users. The study benchmarks mobile operator experience lowest among industries in India.
The document discusses how most companies are not fully leveraging the potential of mobility to transform customer experience and operational processes. It summarizes a study of 80 leading companies across sectors that found only 18% were "Top Performers" in mobile maturity, having well-defined mobile strategies. Wal-Mart is highlighted as an exception for using mobile technologies to improve the customer shopping experience and supplier collaboration. While mobility can improve sales, service, and efficiency, the study found only 36% of companies use mobile for promotions, sales, and services and 59% have not utilized mobility's full potential for internal operations. The document concludes different sectors vary in their mobile adoption, with technology, telecom, and financial services leading and oil/gas and
Holding the Line: Customer Perceptions of Interactive Voice Response SystemsInteractions Corporation
The attached study looks at customer perceptions of IVRs and other various methods of customer service. The following are its key findings:
• While new technological platforms such as social media and tablet computing are by now familiar to consumers, the telephone remains the preferred method for customer service.
• Most customers still prefer speaking with live customer service representatives, although an overwhelming majority are convinced that CSRs are either failing to get better or are getting worse.
• Customers expect automated telephone service systems to improve, and are inclined to punish companies for failing to comply.
1. The document summarizes a study on customer satisfaction with telecom service providers in India. The study was conducted from February to August 2013 among medical college students in Silchar, Assam under the guidance of Assam University.
2. The objectives of the study were to understand customer satisfaction levels and benefits towards mobile service providers and identify customer needs, expectations, and current satisfaction levels.
3. The study reviewed previous research on topics like marketing of new mobile phone technologies, strategies to retain customers, and analysis of customer attitudes towards cellular services. It also outlined the conceptual framework, importance of customer satisfaction, and methods used to measure satisfaction.
Ericsson ConsumerLab: Experience shapes mobile customer loyaltyEricsson
This document discusses a study on how connectivity experiences shape mobile customer loyalty. Some key findings:
- While networks have improved, smartphone users still frequently face issues like slow loading times. Those with many issues are twice as likely to consider switching operators.
- New emerging video apps and live streaming are placing different demands on networks and causing more issues for some users. Users in South Korea stream 10 hours of live video monthly versus 1.5 hours in the US.
- Smartphone users have developed their own "mental indices" to judge connectivity experiences, like webpage load times and video buffering. Younger users expect operators to focus more on app performance than network coverage.
- Net Promoter Scores alone
Ericsson ConsumerLab: Smartphone Usage Experience ReportEricsson
For more from the ConsumerLab visit: http://www.ericsson.com/thinkingahead/consumerlab
Having access to an internet connection has become an integrated part of everyday life. Each day, around 40 percent of smartphone owners use their smartphones before they have
even got out of bed. On the morning commute, data usage peaks at nearly 70 percent and remains high throughout the day, with users accessing the network in short and frequent bursts.
For the purpose of this report, Ericsson ConsumerLab conducted surveys across Finland, Switzerland and the Netherlands. Consumers were asked to discuss their
perception of network quality, including current satisfaction levels and common problems encountered. from this, it was possible to assess the potential impact for operators. The findings compare feedback from 3,000 smartphone users who took part in an online survey alongside the experiences of a further 500 smartphone users. These 500 users were provided with a tailor made app with which to log the nature and frequency of any issues encountered – and their reactions to these issues.
The document summarizes key findings from a survey of 1,200 consumers on mobile shopping preferences and behaviors. Some of the main findings include:
- A majority (62%) of respondents have purchased physical goods from their mobile devices in the last 6 months. The most purchased categories were entertainment, clothing, electronics, and books.
- Respondents were generally satisfied with their mobile shopping experience and preferred using mobile browsers over apps. The most important features were easy checkout and product/pricing information.
- Visual tools like 360-degree product spins and side-by-side comparisons influenced purchase decisions more than search or reviews. Full-screen views and zoom were the most preferred browsing methods.
- Preferences varied
A PROJECT REPORT ON THE STUDY OF FACTORS INFLUENCING THE BUYING OF MOBILE HAN...Udit Das
This document presents a project report on factors influencing the buying of mobile handsets in Jagdalpur and Raipur City, India. The objectives are to understand attributes considered during purchase and analyze motivations. A literature review covers criteria like physical attributes, price, features and brand influencing purchase decisions. A questionnaire was used to collect primary data on demographics, ownership, brands, price points, features, and factors affecting choice. Findings show youth prefer Samsung and Xiaomi, are influenced by technology, battery life and camera quality, and consider quality, features and price most important when buying. The conclusion is that consumers are influenced by various criteria, with physical attributes, pricing and features playing key roles in brand selection.
Press Release Global Consumer Survey Mwc 2012Rob Van Den Dam
The IBM Global Telecommunications Consumer Survey polled over 13,000 consumers in 24 countries. It found that consumers have high expectations and are less loyal as their options increase. Many consumers are budget-conscious and spend more time online and on social media to discuss services rather than contact providers directly. While consumers are loyal to other brands, there is still a gap in how they perceive their communication service providers. The survey also revealed growth in emerging markets, where consumers are adopting mobile and internet technologies more quickly and have high confidence in future spending. However, most unhappy consumers do not complain to their providers, instead telling friends and family about poor experiences.
Customers Attitude toward Mobile Service Providers in HyderabadIOSR Journals
This document analyzes customer attitudes toward mobile service providers in Hyderabad, India. It surveyed 2,600 customers of Airtel, Vodafone, Idea, and Cell One. Key findings include: 1) Vodafone had the largest market share of customers surveyed, followed by Airtel. 2) Most respondents rated the overall service of their provider as "good" and found the package offerings also "good". 3) Over 60% of respondents said they try new packages offered by their provider.
11 mobile phone research paper hari masterpiece HariMasterpiece
This document summarizes a study on consumer preferences and satisfaction towards mobile network service providers in Madurai City, India. The study analyzed data collected from 125 respondents through surveys. Key findings include:
1) The majority (78.4%) of respondents use prepaid mobile connections and prefer Jio for its fast internet speeds and unlimited calls/SMS.
2) Respondents are generally satisfied with their current provider but want improved coverage, voice quality, and lower recharge pack prices.
3) It is recommended that providers focus on network speed, coverage, call quality, and affordable recharge plans to better satisfy customers.
Similar to Global wireless network operator and mobile satisfaction / customer loyalty survey research white paper June 2010 (20)
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses how TalentBin aggregates data from across the web to build comprehensive profiles of professionals. It sources data from social networks, professional websites, publications, mailing lists and more to provide more complete profiles than traditional resumes. TalentBin then analyzes this data to surface candidates' skills, interests and professional activities. This broader dataset allows recruiters to find more candidates, including those not actively job searching or with incomplete profiles.
The document discusses the future of data science and some of the challenges it faces. It notes that while data science has had real business impact, it also struggles with issues of trust. Several anecdotes are provided about data science applications and how they can have human-centered approaches to help solve problems and restore faith in data/analytics. The importance of creativity, inclusion, and understanding more to overcome fear is emphasized.
Here is a gift that keeps on giving in 2018 & beyond!Vishal Kumar
As 2017 comes to a close and we spend time with our loved ones during the holidays, I would like to use the opportunity to wish you a year filled with predictable collage of statistically significant achievements. Looking forward to a great 2018 with lots of moments to celebrate.
As a family we thought a lot about what would be a worthwhile 2017 goodbye and 2018 welcome gift. And, I remembered what we have experienced in 2017 including some magnificent books. We decided to create a calendar with the insights from our best of the best 2017 reads. Please accept the calendar that keeps on giving through 2018. Do share your thoughts and favorite reads to make our 2018 special. Page me @ vishal@tao.ai
Download it at: https://www.dropbox.com/s/yh9i60wdiaj3h3y/2018_calendar.pdf?dl=0
Share with anyone who could benefit.
This document outlines a proposal for UberCab, a next-generation on-demand car service that uses smartphone apps and GPS technology. Key aspects include:
1) Providing a luxury car service that can be requested with one-click on a mobile app for faster pickup times than traditional taxis.
2) Using the latest location-based technologies to automatically dispatch the nearest driver, see photos of the client and driver, and optimize routes to reduce wait and drive times.
3) Starting in San Francisco and expanding to other major cities, with a focus on serving business professionals needing reliable transportation.
Linkedin Series B Pitch Deck August 2004Vishal Kumar
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise boosts blood flow, releases endorphins, and promotes changes in the brain which help regulate emotions and stress levels.
This document describes AirBed & Breakfast, an online marketplace that allows people to rent out space (like a spare bedroom or air mattress) to travelers. It notes that over 660,000 people in the US participate in couch surfing annually, representing a large market opportunity. The business model connects travelers seeking affordable lodging alternatives to locals offering space in their homes. Competition is noted to include sites like Craigslist, but the document claims AirBed & Breakfast offers competitive advantages over alternatives.
Synopsis:
D3.js is a Javascript library primarily used to create interactive data visualizations in the browser. Despite its growing popularity and warm community, getting started with D3 can be tricky. This talk covers the basics of D3 and sheds light on some of its main conceptual hurdles. It concludes by discussing some applications of D3 to big data.
About the speaker:
Sam Selikoff [ http://www.samselikoff.com/ | @samselikoff ] is a self-taught full-stack web developer. Formerly a graduate student of economics and finance, he unexpectedly discovered a passion for programming while doing data work for a consulting firm. He is currently focusing on client-side MVC and data visualization.
Thanks to our Sponsors
Microsoft [ http://microsoftnewengland.com ] for providing awesome venue for the event.
Rovi [ http://rovi.com ] for providing the food/drinks.
cognizeus [ http://cognizeus.com ] for hosting the event and providing books to give away as raffle.
Agile Data Warehouse Design for Big Data PresentationVishal Kumar
Synopsis:
[Video link: http://www.youtube.com/watch?v=ZNrTxSU5IQ0 ]
Jim Stagnitto and John DiPietro of consulting firm a2c) will discuss Agile Data Warehouse Design - a step-by-step method for data warehousing / business intelligence (DW/BI) professionals to better collect and translate business intelligence requirements into successful dimensional data warehouse designs.
The method utilizes BEAM✲ (Business Event Analysis and Modeling) - an agile approach to dimensional data modeling that can be used throughout analysis and design to improve productivity and communication between DW designers and BI stakeholders. BEAM✲ builds upon the body of mature "best practice" dimensional DW design techniques, and collects "just enough" non-technical business process information from BI stakeholders to allow the modeler to slot their business needs directly and simply into proven DW design patterns.
BEAM✲ encourages DW/BI designers to move away from the keyboard and their entity relationship modeling tools and begin "white board" modeling interactively with BI stakeholders. With the right guidance, BI stakeholders can and should model their own BI data requirements, so that they can fully understand and govern what they will be able to report on and analyze.
The BEAM✲ method is fully described in
Agile Data Warehouse Design - a text co-written by Lawrence Corr and Jim Stagnitto.
About the speaker:
Jim Stagnitto Director of a2c Data Services Practice
Data Warehouse Architect: specializing in powerful designs that extract the maximum business benefit from Intelligence and Insight investments.
Master Data Management (MDM) and Customer Data Integration (CDI) strategist and architect.
Data Warehousing, Data Quality, and Data Integration thought-leader: co-author with Lawrence Corr of "Agile Data Warehouse Design", guest author of Ralph Kimball’s “Data Warehouse Designer” column, and contributing author to Ralph and Joe Caserta's latest book: “The DW ETL Toolkit”.
John DiPietro Chief Technology Officer at A2C IT Consulting
John DiPietro is the Chief Technology Officer for a2c. Mr. DiPietro is responsible
for setting the vision, strategy, delivery, and methodologies for a2c’s Solution
Practice Offerings for all national accounts. The a2c CTO brings with him an
expansive depth and breadth of specialized skills in his field.
Sponsor Note:
Thanks to:
Microsoft NERD for providing awesome venue for the event.
http://A2C.com IT Consulting for providing the food/drinks.
http://Cognizeus.com for providing book to give away as raffle.
Improving the customer experience using big data customer-centric measurement...Vishal Kumar
This presentation provides an overview of some of the content of my new book, TCE: Total Customer Experience. In the presentation, I discuss customer experience management, customer loyalty, the optimal customer survey, the value of analytics and using a Big Data customer-centric approach to improve the value of all your business data.
For More, please visit http://www.tcelab.com
Customer Experience Management for StartupsVishal Kumar
1. The document discusses best practices for customer experience management (CEM) programs, particularly for startups. It recommends that loyalty leaders build customer-centric cultures by using customer feedback to guide business strategy and goals, integrating feedback into business processes, communicating CEM program goals and results company-wide, and conducting in-depth customer research.
2. It also recommends that startups formalize customer feedback collection, share feedback results, and conduct a Customer Relationship Diagnostic survey to measure customer loyalty, experience, and competitive performance in order to identify improvement opportunities.
Big Data has Big Implications for Customer Experience ManagementVishal Kumar
This document discusses how companies can use big data analytics to improve customer loyalty. It explains that big data refers to tools and processes for managing and analyzing large datasets. Integrating different sources of customer, operational, financial, and employee data is key to extracting value. Linkage analysis is used to determine how operational metrics, employee satisfaction, and financial outcomes are related to customer satisfaction and loyalty. The results can help companies identify specific drivers of customer loyalty and validate training and operational standards.
This document summarizes a webinar presented by Bob E. Hayes, Ph.D on improving the customer experience using big data, customer-centric measurement, and analytics. The webinar covered topics such as customer experience management, measuring customer loyalty, conducting optimal customer surveys, understanding the value of analytics, and taking a big data approach centered around customers. Hayes emphasized the importance of understanding relative performance compared to competitors and using both general and specific customer experience questions to best predict customer loyalty.
Make money with big data by organizing your company around your customers. I presented this deck at the Cybera Big Data #cybersummit 2012 in Banff, Canada. In it, I talk about customer loyalty, how to use driver and linkage analysis to sort out both what's important to your customers and what will drive sustainable revenue for your business. Case studies include a SaaS software company, and U.S. Hospital patient experience data based on HCAHPS patient surveys from 4,610 health care facilities nationwide.
For More, please visit http://www.tcelab.com
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowVishal Kumar
This is a CEM tutorial & TCELab introduction presentation we put together for our TCELab Sales Affiliates and Partners -- explains an overview of Total Customer Experience Management, Why your customer's CEO's will love it, your opportunity, and how TCELab's products and services fit into the CEM / Big Data / Customer Loyalty Space.
A must watch for CEM enthusiast or any business professionals interesting in reducing churn.
Find video at: http://www.youtube.com/watch?v=BFPDmM4Ct1E
Or read it in our corporate blog: http://tce.io/tutecast
Video itinerary:
0:00:07 What is Customer Experience Management (CEM)?
0:02:04 Why do CEO’s care?
0:04:15 Why CEM vendor should be excited?
0:07:15 What does CEM Program looks like?
0:07:45 Design of a CEM Program: CEM Program Components
0:11:20 Design of a CEM Program: Disparate Sources of Business Data
0:14:23 Design of a CEM Program: Data Linkage (connecting data to answer different question)
0:17:17 Design of a CEM Program: Integrating your business data (mapping organization silos with survey type)
0:20:58 Design of a CEM Program: Three ways to grow business… why just NPS is not enough?
0:25:40 TCELab product plug but some cross winds of CEM gold information
0:33:10 TCELab CLAAP Platform but some cross winds of CEM gold information
0:39:00 TCELab product execution process, time-lengths & other relevant information around it (information relevant to affiliate networks)
0:43:30 TCELab product lists (information relevant to affiliate networks)
0:52:40 TCELab case study: Kashoo + lot of good information for SAAS companies CEM program
For More, please visit http://www.tcelab.com
The document outlines Square's business proposition of providing a simple and low-cost way for merchants to accept credit card payments using a mobile device. Key points include:
- Square charges merchants a flat 2.75% fee per transaction with no setup costs or monthly fees.
- The company has experienced rapid growth, processing over $1 million in payments per day.
- Square targets small businesses and individuals by offering a simple interface and device that plugs into smartphones.
- Backed by experienced founders and investors, Square aims to become the dominant platform in mobile payments by acquiring new merchants through wide exposure and competitive pricing.
Dropbox: Building Business Through Lean Startup PrinciplesVishal Kumar
A Deck by Drew Houston from Dropbox explaining how Dropbox incorporated Lean Startup Principles in building their company. A great primer on how dropbox executed their startup.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Salesforce Integration for Bonterra Impact Management (fka Social Solutions A...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on integration of Salesforce with Bonterra Impact Management.
Interested in deploying an integration with Salesforce for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
OpenID AuthZEN Interop Read Out - AuthorizationDavid Brossard
During Identiverse 2024 and EIC 2024, members of the OpenID AuthZEN WG got together and demoed their authorization endpoints conforming to the AuthZEN API
Skybuffer SAM4U tool for SAP license adoptionTatiana Kojar
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
Digital Marketing Trends in 2024 | Guide for Staying AheadWask
https://www.wask.co/ebooks/digital-marketing-trends-in-2024
Feeling lost in the digital marketing whirlwind of 2024? Technology is changing, consumer habits are evolving, and staying ahead of the curve feels like a never-ending pursuit. This e-book is your compass. Dive into actionable insights to handle the complexities of modern marketing. From hyper-personalization to the power of user-generated content, learn how to build long-term relationships with your audience and unlock the secrets to success in the ever-shifting digital landscape.
Webinar: Designing a schema for a Data WarehouseFederico Razzoli
Are you new to data warehouses (DWH)? Do you need to check whether your data warehouse follows the best practices for a good design? In both cases, this webinar is for you.
A data warehouse is a central relational database that contains all measurements about a business or an organisation. This data comes from a variety of heterogeneous data sources, which includes databases of any type that back the applications used by the company, data files exported by some applications, or APIs provided by internal or external services.
But designing a data warehouse correctly is a hard task, which requires gathering information about the business processes that need to be analysed in the first place. These processes must be translated into so-called star schemas, which means, denormalised databases where each table represents a dimension or facts.
We will discuss these topics:
- How to gather information about a business;
- Understanding dictionaries and how to identify business entities;
- Dimensions and facts;
- Setting a table granularity;
- Types of facts;
- Types of dimensions;
- Snowflakes and how to avoid them;
- Expanding existing dimensions and facts.
Project Management Semester Long Project - Acuityjpupo2018
Acuity is an innovative learning app designed to transform the way you engage with knowledge. Powered by AI technology, Acuity takes complex topics and distills them into concise, interactive summaries that are easy to read & understand. Whether you're exploring the depths of quantum mechanics or seeking insight into historical events, Acuity provides the key information you need without the burden of lengthy texts.
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.
Ocean lotus Threat actors project by John Sitima 2024 (1).pptxSitimaJohn
Ocean Lotus cyber threat actors represent a sophisticated, persistent, and politically motivated group that poses a significant risk to organizations and individuals in the Southeast Asian region. Their continuous evolution and adaptability underscore the need for robust cybersecurity measures and international cooperation to identify and mitigate the threats posed by such advanced persistent threat groups.
Monitoring and Managing Anomaly Detection on OpenShift.pdfTosin Akinosho
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Global wireless network operator and mobile satisfaction / customer loyalty survey research white paper June 2010
1.
The
Impact
of
Mobile
User
Experience
on
Network
Operator
Customer
Loyalty
Summer
2010
A
global
study
in
111
countries
by
Mob4Hire
and
Business
Over
Broadway
reports
on
the
mobile
user
experience
(mobile
handsets,
mobile
apps,
app
stores
and
network
operators)
and
how
network
operators
can
use
this
information
to
accelerate
growth.