Here is a gift that keeps on giving in 2018 & beyond!Vishal Kumar
As 2017 comes to a close and we spend time with our loved ones during the holidays, I would like to use the opportunity to wish you a year filled with predictable collage of statistically significant achievements. Looking forward to a great 2018 with lots of moments to celebrate.
As a family we thought a lot about what would be a worthwhile 2017 goodbye and 2018 welcome gift. And, I remembered what we have experienced in 2017 including some magnificent books. We decided to create a calendar with the insights from our best of the best 2017 reads. Please accept the calendar that keeps on giving through 2018. Do share your thoughts and favorite reads to make our 2018 special. Page me @ vishal@tao.ai
Download it at: https://www.dropbox.com/s/yh9i60wdiaj3h3y/2018_calendar.pdf?dl=0
Share with anyone who could benefit.
Here is a gift that keeps on giving in 2018 & beyond!Vishal Kumar
As 2017 comes to a close and we spend time with our loved ones during the holidays, I would like to use the opportunity to wish you a year filled with predictable collage of statistically significant achievements. Looking forward to a great 2018 with lots of moments to celebrate.
As a family we thought a lot about what would be a worthwhile 2017 goodbye and 2018 welcome gift. And, I remembered what we have experienced in 2017 including some magnificent books. We decided to create a calendar with the insights from our best of the best 2017 reads. Please accept the calendar that keeps on giving through 2018. Do share your thoughts and favorite reads to make our 2018 special. Page me @ vishal@tao.ai
Download it at: https://www.dropbox.com/s/yh9i60wdiaj3h3y/2018_calendar.pdf?dl=0
Share with anyone who could benefit.
Synopsis:
D3.js is a Javascript library primarily used to create interactive data visualizations in the browser. Despite its growing popularity and warm community, getting started with D3 can be tricky. This talk covers the basics of D3 and sheds light on some of its main conceptual hurdles. It concludes by discussing some applications of D3 to big data.
About the speaker:
Sam Selikoff [ http://www.samselikoff.com/ | @samselikoff ] is a self-taught full-stack web developer. Formerly a graduate student of economics and finance, he unexpectedly discovered a passion for programming while doing data work for a consulting firm. He is currently focusing on client-side MVC and data visualization.
Thanks to our Sponsors
Microsoft [ http://microsoftnewengland.com ] for providing awesome venue for the event.
Rovi [ http://rovi.com ] for providing the food/drinks.
cognizeus [ http://cognizeus.com ] for hosting the event and providing books to give away as raffle.
Agile Data Warehouse Design for Big Data PresentationVishal Kumar
Synopsis:
[Video link: http://www.youtube.com/watch?v=ZNrTxSU5IQ0 ]
Jim Stagnitto and John DiPietro of consulting firm a2c) will discuss Agile Data Warehouse Design - a step-by-step method for data warehousing / business intelligence (DW/BI) professionals to better collect and translate business intelligence requirements into successful dimensional data warehouse designs.
The method utilizes BEAM✲ (Business Event Analysis and Modeling) - an agile approach to dimensional data modeling that can be used throughout analysis and design to improve productivity and communication between DW designers and BI stakeholders. BEAM✲ builds upon the body of mature "best practice" dimensional DW design techniques, and collects "just enough" non-technical business process information from BI stakeholders to allow the modeler to slot their business needs directly and simply into proven DW design patterns.
BEAM✲ encourages DW/BI designers to move away from the keyboard and their entity relationship modeling tools and begin "white board" modeling interactively with BI stakeholders. With the right guidance, BI stakeholders can and should model their own BI data requirements, so that they can fully understand and govern what they will be able to report on and analyze.
The BEAM✲ method is fully described in
Agile Data Warehouse Design - a text co-written by Lawrence Corr and Jim Stagnitto.
About the speaker:
Jim Stagnitto Director of a2c Data Services Practice
Data Warehouse Architect: specializing in powerful designs that extract the maximum business benefit from Intelligence and Insight investments.
Master Data Management (MDM) and Customer Data Integration (CDI) strategist and architect.
Data Warehousing, Data Quality, and Data Integration thought-leader: co-author with Lawrence Corr of "Agile Data Warehouse Design", guest author of Ralph Kimball’s “Data Warehouse Designer” column, and contributing author to Ralph and Joe Caserta's latest book: “The DW ETL Toolkit”.
John DiPietro Chief Technology Officer at A2C IT Consulting
John DiPietro is the Chief Technology Officer for a2c. Mr. DiPietro is responsible
for setting the vision, strategy, delivery, and methodologies for a2c’s Solution
Practice Offerings for all national accounts. The a2c CTO brings with him an
expansive depth and breadth of specialized skills in his field.
Sponsor Note:
Thanks to:
Microsoft NERD for providing awesome venue for the event.
http://A2C.com IT Consulting for providing the food/drinks.
http://Cognizeus.com for providing book to give away as raffle.
Improving the customer experience using big data customer-centric measurement...Vishal Kumar
This presentation provides an overview of some of the content of my new book, TCE: Total Customer Experience. In the presentation, I discuss customer experience management, customer loyalty, the optimal customer survey, the value of analytics and using a Big Data customer-centric approach to improve the value of all your business data.
For More, please visit http://www.tcelab.com
Customer Experience Management for StartupsVishal Kumar
Dr. Bob E Hayes: I was invited to give a talk at Eastside Incubator on how startups can incorporate customer experience management into their companies. These are the slides. You can read my blog post on this topic (http://businessoverbroadway.com/three-customer-experience-management-tips-for-startups) that are a good complement to these slides.
For More, please visit http://www.tcelab.com
Big Data has Big Implications for Customer Experience ManagementVishal Kumar
This presentation covers the application of Big Data principles in Customer Experience Management. I present data models to help companies integrate, organize and analyze their disparate data sources (e.g., operational, financial, constituency and customer feedback) to improve the customer experience and customer loyalty.
For More, please visit http://www.tcelab.com
Make money with big data by organizing your company around your customers. I presented this deck at the Cybera Big Data #cybersummit 2012 in Banff, Canada. In it, I talk about customer loyalty, how to use driver and linkage analysis to sort out both what's important to your customers and what will drive sustainable revenue for your business. Case studies include a SaaS software company, and U.S. Hospital patient experience data based on HCAHPS patient surveys from 4,610 health care facilities nationwide.
For More, please visit http://www.tcelab.com
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowVishal Kumar
This is a CEM tutorial & TCELab introduction presentation we put together for our TCELab Sales Affiliates and Partners -- explains an overview of Total Customer Experience Management, Why your customer's CEO's will love it, your opportunity, and how TCELab's products and services fit into the CEM / Big Data / Customer Loyalty Space.
A must watch for CEM enthusiast or any business professionals interesting in reducing churn.
Find video at: http://www.youtube.com/watch?v=BFPDmM4Ct1E
Or read it in our corporate blog: http://tce.io/tutecast
Video itinerary:
0:00:07 What is Customer Experience Management (CEM)?
0:02:04 Why do CEO’s care?
0:04:15 Why CEM vendor should be excited?
0:07:15 What does CEM Program looks like?
0:07:45 Design of a CEM Program: CEM Program Components
0:11:20 Design of a CEM Program: Disparate Sources of Business Data
0:14:23 Design of a CEM Program: Data Linkage (connecting data to answer different question)
0:17:17 Design of a CEM Program: Integrating your business data (mapping organization silos with survey type)
0:20:58 Design of a CEM Program: Three ways to grow business… why just NPS is not enough?
0:25:40 TCELab product plug but some cross winds of CEM gold information
0:33:10 TCELab CLAAP Platform but some cross winds of CEM gold information
0:39:00 TCELab product execution process, time-lengths & other relevant information around it (information relevant to affiliate networks)
0:43:30 TCELab product lists (information relevant to affiliate networks)
0:52:40 TCELab case study: Kashoo + lot of good information for SAAS companies CEM program
For More, please visit http://www.tcelab.com
Here is what Square uses for their Pitch Deck, it has several good pointers on what should go in a startup pitch deck: Sourced from http://www.noise.re/duction/squares-pitch-deck/
Global wireless network operator and mobile satisfaction / customer loyalty s...Vishal Kumar
This is the complete 26 page research paper from a global Network Operator Customer Loyalty study. The survey was fielded in Spring 2010, asking a sample of 5,000 people from 111 countries about their user experience with respect to their current network operator, mobile phones and mobile applications. Mob4Hire as well as Business Over Broadway (ne: TCELab) co-sponsored the survey results.
Table of Contents
==============
Methodology 2
Panel Description 2
Key Metrics Used in the Study 2
Executive Summary 3
Top Wireless Insights 3
Top Mobile Insights 3
Table of Contents 4
Figures 5
Operator Performance & Loyalty Grids 6
Network Operator Performance Grid 7
Network Operator Customer Loyalty Grid 8
Network Operator RAPID Loyalty Measurement Rankings 9
Network Operator Loyalty Insights 10
Network Operator Business Attributes 13
Drivers of Customer Loyalty 15
Operator Mobile App Performance Grid 16
Mobile App User Experience Insights 17
Impact of Mobile Applications on Ecosystem 20
Mobile Handsets 21
Smartphone vs. Feature Phones 22
RAPID Loyalty Measurement Primer 23
Customer Loyalty 23
Customer Lifetime Value 24
References 25
Who we are 26
Dropbox: Building Business Through Lean Startup PrinciplesVishal Kumar
A Deck by Drew Houston from Dropbox explaining how Dropbox incorporated Lean Startup Principles in building their company. A great primer on how dropbox executed their startup.
Watch this expert-led webinar to learn effective tactics that high-volume hiring teams can use right now to attract top talent into their pipeline faster.
The Benefits of Temporary Part-Time Jobs for StudentsSnapJob
SnapJob is revolutionizing the way people connect with work opportunities and find talented professionals for their projects. Find temporary part-time jobs that fit your schedule and skills. Browse our listings and apply online today to secure flexible work opportunities that offer the perfect balance between career and personal life.
Synopsis:
D3.js is a Javascript library primarily used to create interactive data visualizations in the browser. Despite its growing popularity and warm community, getting started with D3 can be tricky. This talk covers the basics of D3 and sheds light on some of its main conceptual hurdles. It concludes by discussing some applications of D3 to big data.
About the speaker:
Sam Selikoff [ http://www.samselikoff.com/ | @samselikoff ] is a self-taught full-stack web developer. Formerly a graduate student of economics and finance, he unexpectedly discovered a passion for programming while doing data work for a consulting firm. He is currently focusing on client-side MVC and data visualization.
Thanks to our Sponsors
Microsoft [ http://microsoftnewengland.com ] for providing awesome venue for the event.
Rovi [ http://rovi.com ] for providing the food/drinks.
cognizeus [ http://cognizeus.com ] for hosting the event and providing books to give away as raffle.
Agile Data Warehouse Design for Big Data PresentationVishal Kumar
Synopsis:
[Video link: http://www.youtube.com/watch?v=ZNrTxSU5IQ0 ]
Jim Stagnitto and John DiPietro of consulting firm a2c) will discuss Agile Data Warehouse Design - a step-by-step method for data warehousing / business intelligence (DW/BI) professionals to better collect and translate business intelligence requirements into successful dimensional data warehouse designs.
The method utilizes BEAM✲ (Business Event Analysis and Modeling) - an agile approach to dimensional data modeling that can be used throughout analysis and design to improve productivity and communication between DW designers and BI stakeholders. BEAM✲ builds upon the body of mature "best practice" dimensional DW design techniques, and collects "just enough" non-technical business process information from BI stakeholders to allow the modeler to slot their business needs directly and simply into proven DW design patterns.
BEAM✲ encourages DW/BI designers to move away from the keyboard and their entity relationship modeling tools and begin "white board" modeling interactively with BI stakeholders. With the right guidance, BI stakeholders can and should model their own BI data requirements, so that they can fully understand and govern what they will be able to report on and analyze.
The BEAM✲ method is fully described in
Agile Data Warehouse Design - a text co-written by Lawrence Corr and Jim Stagnitto.
About the speaker:
Jim Stagnitto Director of a2c Data Services Practice
Data Warehouse Architect: specializing in powerful designs that extract the maximum business benefit from Intelligence and Insight investments.
Master Data Management (MDM) and Customer Data Integration (CDI) strategist and architect.
Data Warehousing, Data Quality, and Data Integration thought-leader: co-author with Lawrence Corr of "Agile Data Warehouse Design", guest author of Ralph Kimball’s “Data Warehouse Designer” column, and contributing author to Ralph and Joe Caserta's latest book: “The DW ETL Toolkit”.
John DiPietro Chief Technology Officer at A2C IT Consulting
John DiPietro is the Chief Technology Officer for a2c. Mr. DiPietro is responsible
for setting the vision, strategy, delivery, and methodologies for a2c’s Solution
Practice Offerings for all national accounts. The a2c CTO brings with him an
expansive depth and breadth of specialized skills in his field.
Sponsor Note:
Thanks to:
Microsoft NERD for providing awesome venue for the event.
http://A2C.com IT Consulting for providing the food/drinks.
http://Cognizeus.com for providing book to give away as raffle.
Improving the customer experience using big data customer-centric measurement...Vishal Kumar
This presentation provides an overview of some of the content of my new book, TCE: Total Customer Experience. In the presentation, I discuss customer experience management, customer loyalty, the optimal customer survey, the value of analytics and using a Big Data customer-centric approach to improve the value of all your business data.
For More, please visit http://www.tcelab.com
Customer Experience Management for StartupsVishal Kumar
Dr. Bob E Hayes: I was invited to give a talk at Eastside Incubator on how startups can incorporate customer experience management into their companies. These are the slides. You can read my blog post on this topic (http://businessoverbroadway.com/three-customer-experience-management-tips-for-startups) that are a good complement to these slides.
For More, please visit http://www.tcelab.com
Big Data has Big Implications for Customer Experience ManagementVishal Kumar
This presentation covers the application of Big Data principles in Customer Experience Management. I present data models to help companies integrate, organize and analyze their disparate data sources (e.g., operational, financial, constituency and customer feedback) to improve the customer experience and customer loyalty.
For More, please visit http://www.tcelab.com
Make money with big data by organizing your company around your customers. I presented this deck at the Cybera Big Data #cybersummit 2012 in Banff, Canada. In it, I talk about customer loyalty, how to use driver and linkage analysis to sort out both what's important to your customers and what will drive sustainable revenue for your business. Case studies include a SaaS software company, and U.S. Hospital patient experience data based on HCAHPS patient surveys from 4,610 health care facilities nationwide.
For More, please visit http://www.tcelab.com
Total Customer Experience Management Overview #TCE #CEM -- The Why, What and HowVishal Kumar
This is a CEM tutorial & TCELab introduction presentation we put together for our TCELab Sales Affiliates and Partners -- explains an overview of Total Customer Experience Management, Why your customer's CEO's will love it, your opportunity, and how TCELab's products and services fit into the CEM / Big Data / Customer Loyalty Space.
A must watch for CEM enthusiast or any business professionals interesting in reducing churn.
Find video at: http://www.youtube.com/watch?v=BFPDmM4Ct1E
Or read it in our corporate blog: http://tce.io/tutecast
Video itinerary:
0:00:07 What is Customer Experience Management (CEM)?
0:02:04 Why do CEO’s care?
0:04:15 Why CEM vendor should be excited?
0:07:15 What does CEM Program looks like?
0:07:45 Design of a CEM Program: CEM Program Components
0:11:20 Design of a CEM Program: Disparate Sources of Business Data
0:14:23 Design of a CEM Program: Data Linkage (connecting data to answer different question)
0:17:17 Design of a CEM Program: Integrating your business data (mapping organization silos with survey type)
0:20:58 Design of a CEM Program: Three ways to grow business… why just NPS is not enough?
0:25:40 TCELab product plug but some cross winds of CEM gold information
0:33:10 TCELab CLAAP Platform but some cross winds of CEM gold information
0:39:00 TCELab product execution process, time-lengths & other relevant information around it (information relevant to affiliate networks)
0:43:30 TCELab product lists (information relevant to affiliate networks)
0:52:40 TCELab case study: Kashoo + lot of good information for SAAS companies CEM program
For More, please visit http://www.tcelab.com
Here is what Square uses for their Pitch Deck, it has several good pointers on what should go in a startup pitch deck: Sourced from http://www.noise.re/duction/squares-pitch-deck/
Global wireless network operator and mobile satisfaction / customer loyalty s...Vishal Kumar
This is the complete 26 page research paper from a global Network Operator Customer Loyalty study. The survey was fielded in Spring 2010, asking a sample of 5,000 people from 111 countries about their user experience with respect to their current network operator, mobile phones and mobile applications. Mob4Hire as well as Business Over Broadway (ne: TCELab) co-sponsored the survey results.
Table of Contents
==============
Methodology 2
Panel Description 2
Key Metrics Used in the Study 2
Executive Summary 3
Top Wireless Insights 3
Top Mobile Insights 3
Table of Contents 4
Figures 5
Operator Performance & Loyalty Grids 6
Network Operator Performance Grid 7
Network Operator Customer Loyalty Grid 8
Network Operator RAPID Loyalty Measurement Rankings 9
Network Operator Loyalty Insights 10
Network Operator Business Attributes 13
Drivers of Customer Loyalty 15
Operator Mobile App Performance Grid 16
Mobile App User Experience Insights 17
Impact of Mobile Applications on Ecosystem 20
Mobile Handsets 21
Smartphone vs. Feature Phones 22
RAPID Loyalty Measurement Primer 23
Customer Loyalty 23
Customer Lifetime Value 24
References 25
Who we are 26
Dropbox: Building Business Through Lean Startup PrinciplesVishal Kumar
A Deck by Drew Houston from Dropbox explaining how Dropbox incorporated Lean Startup Principles in building their company. A great primer on how dropbox executed their startup.
Watch this expert-led webinar to learn effective tactics that high-volume hiring teams can use right now to attract top talent into their pipeline faster.
The Benefits of Temporary Part-Time Jobs for StudentsSnapJob
SnapJob is revolutionizing the way people connect with work opportunities and find talented professionals for their projects. Find temporary part-time jobs that fit your schedule and skills. Browse our listings and apply online today to secure flexible work opportunities that offer the perfect balance between career and personal life.
Accelerating AI Integration with Collaborative Learning - Kinga Petrovai - So...SocialHRCamp
Speaker: Kinga Petrovai
You have the new AI tools, but how can you help your team use them to their full potential? As technology is changing daily, it’s hard to learn and keep up with the latest developments. Help your team amplify their learning with a new collaborative learning approach called the Learning Hive.
This session outlines the Learning Hive approach that sets up collaborations that foster great learning without the need for L&D to produce content. The Learning Hive enables effective knowledge sharing where employees learn from each other and apply this learning to their work, all while building stronger community bonds. This approach amplifies the impact of other learning resources and fosters a culture of continuous learning within the organization.
Becoming Relentlessly Human-Centred in an AI World - Erin Patchell - SocialHR...SocialHRCamp
Speaker: Erin Patchell
Imagine a world where the needs, experiences, and well-being of people— employees and customers — are the focus of integrating technology into our businesses. As HR professionals, what tools exist to leverage AI and technology as a force for both people and profit? How do we influence a culture that takes a human-centred lens?