Global Quality Survey 2015 - conducted by Qualsys The role of the Quality professional is impacted by the increasing pace of commercial, regulatory and legal change. This survey aimed to 'take the temperature' of the Quality industry from the Quality professional's point of view. Completed by 98 Quality Managers / Auditors from blue chip organisations around the world, the anonymised results are previewed in this slideshow in order to help readers to benchmark and learn valuable lessons. The survey results were presented at the EQMS User Group 2015, held at the IRCA / Charetered Quality Institute offices in London. More details: http://www.eqms.co.uk

1. GLOBAL QUALITY SURVEY 2015
STATE OF THE INDUSTRY
Michael Ord
Business Development
Manager

2. 1. About you
2. Your role
3. Your organisation
4. Lessons learned in the past 12 months
5. The future
‘TAKING THE TEMPERATURE’

4. LOYAL, PROACTIVE, LEARNING
S E N I O R R O L E S L O Y A L - 7 4 % 2 + Y R S
*27% QM

5. CPD & PROFESSIONAL MEMBERSHIP
P R O F E S S I O N A L L Y E N G A G E D 1 5 H R S + C P D P. A .
*24% CQI / 18% IRCA / ASQ

6. LEARNING VIA WEB, WORKSHOPS, MAGAZINES
I N T E R N E T, W O R K S H O P S & M A G A Z I N E S
Quality World (22%)
LinkedIn
BSI
ASQ Magazines
Quality Progress
IRCA Inform
nuevagerencia.com
Harvard Business Review Italia
ERS Conference for Lung Specialists
NFPA
IATF Updates

8. BIGGEST CHALLENGE IN YOUR ROLE?
C U L T U R E , C O M M U N I C A T I O N A N D C H A N G E
“Lead Auditor = People Management =
Communication”
“Changing the culture of quality control to
quality assurance”
“WORKLOAD v Time v Resources”
“Buy-in from senior management”
“Manage change(s) to ISO 9001:2015”
“…Risk based thinking”
“Remind customers/suppliers of their
responsibilities…”
“Drive Quality First Culture within
production”

9. 53% OF QUALITY PROFESSIONALS
FEEL ‘OVERWORKED’

10. 8 X DAYS PER MONTH COMPILING REPORTS
*Weighted Average

11. 91% STATE IMPORTANCE OF SOFTWARE &
TECHNOLOGY TO THEIR ROLE
*Reporting? Mobile? Do you agree?

13. WHICH ORG SECTORS / SIZE OF COMPANY?
S P R E A D O F I N D U S T R I E S B R O A D S P R E A D O F O R G S I Z E S
56% Manufacturing, 13% Healthcare/Pharma

14. ISO 9001 & THE RISE OF MULTI-STANDARDS
‘ P O P U L A R ’ S T A N D A R D S N O W & 1 - 3 Y E A R S
37%
25%
17%
3%
2%
3%
2%
11%
ISO 9001 ISO 14001 OHSAS 18001
ISO 27001 ISO15189 TS16949
AS9100 others

15. 32% STORE QUALITY MANUAL IN AN EQMS
10% use SharePoint
56% ‘Don’t have Quality Manual’,
‘it is in paper’ or ‘Word/Excel’

17. 19.4% SAY TRAINING ‘NOT EFFECTIVE AT ALL’
 Technology adoption could do
better
 38% expressed not prepared for
ISO9001 changes
 55% moderately/slightly effective
re Risk Management (could do
better)
 69% - say ‘Management Committed
to Quality Initiatives

18. GROWING ORGS & SHRINKING QUALITY TEAMS

20. UPCOMING CHANGES TO ISO 9001:2015
- 76%

21. IN YOUR ROLE, WHAT IS THE BIGGEST
OPPORTUNITY IN 2015?
Culture of compliance – very imp > >

22. CHANGES TO THE QUALITY INDUSTRY OVER
THE NEXT FIVE YEARS
76% The 'Quality Management System' will be increasingly seen as
a 'Business Management System‘
75% Quality teams will have to manage multiple Standards
73% Businesses will apply increasing control over their supply chain

23. 80% With the increase in social networking, managing reputational
risks will become more important within organisations
67% The use of electronic dashboards for data analysis will become
an integral aspect of an organisation's QMS
52% Mobile / Tablets will be more important
CHANGES TO THE QUALITY INDUSTRY OVER
THE NEXT FIVE YEARS

24. Michael Ord
michael.ord@qualsys.co.uk
@Michael_ord
Tel: +44 114 2823338
www.twitter.com/qualsyseqms
www.youtube.com/QualsysLtd
www.linkedin.com/company/qualsys-ltd
compliance.eqms.co.uk/blog

25. THOSE WHO KNOW, THINK ISO CHANGES GOOD