11. Page 11
Behavioural Accountability
Annual Culture Survey
– State Engagement : How Do I feel.
– Behavioural Engagement : What do I do.
– Leadership Effectiveness : How am I lead.
• 180 Feedback for each Leader
• Personal Action Plans
• Departmental Debriefs
RO
TO
People
Climate
Production
Climate
Systems
Climate
Team
Climate
Q1
Dominant - Hostile
Q4
Dominant - Warm
Q2
Submissive - Hostile
Q3
Submissive - Warm
Who’s Your Boss ?
12. Page 12
Standard Work Systems
Standardisation
• Dictates the levels of safety, quality & productivity
• Reduces frustration through role clarity & proper training .
• Locks in process improvements
15. Page 15
Daily Team Based Problem Solving
30 people certified in A3 - 8 step Problem Solving
– Also 1 Black Belt , 18 Six Sigma Green Belts
All Managers certified as coaches
Departmental KPI Trigger points and targets defined
. Software provides process structure, KPI’s and
centralised knowledge database
0
100
200
300
400
500
600
700
FY08 FY09 FY10 FY11 FY12 FY13
A3 / RCA A3- 8 Step A3 - Lite Six Sigma
Maintenance
Engineering
Production
Quality
HSE
Materials
HR
Finance
Plant Wide
16. Page 16
Reflections
Develop leaders who believe in the creativity of their people.
Invest In organisational capability at all levels.
Create systems that utilise this capability.
To Succeed you require my Hands, Head & HEART