1. Human Digital Assistanttm
Digitally yours …
… with a human touch
H-care: Excellence in Customer Centric Solutions
London, SpeechTek Europe 2011

2. Increasing complexity
Everyday:
 new Information and Services
available on the Network
 new Devices with new
Functionalities available for business
and consumer

3. Increasing demand
Users need:
 Easier access to information and services
 Easier interaction with devices and their functionalities

4. The goal: simplify our “digital life”

5. The goal: simplify our “digital life”
Creating a new experience
in accesing information and services
in interacting with devices and their functionalities
in organizing our Digital Life

6. The solution: My Digital Assistant
My Digital Assistant
 Listens to me
 Understands what I need
 Thinks
 Collects and arranges the info
 Talks to me

7. Using Speech Technologies
The right way to interact with:
 Devices
 Services
using a human-like approach
A new way to get the right
information:
 For me  Personalization
 Here  Localization
 Now  Contextualisation

8. My Digital Assistant is …

9. MyDA
An intelligent, human-like
Digital Assistant:
 knows me and supplies
information that I really need
 is able to understand my interests
 reminds me my appointments and gives
me information that simplify my life
A real daily help in my digital life …
… with a human touch
what’s up : the information I really need based on context
my day : daily appointment summary (from my calendar)
searcher : news, weather, traffic, events, restaurants …

10. MyDA business edition
My personal Digital Assistant that
helps me in managing my agenda
and my business contacts and gives
me all information that simplify my
working life.
Directly integrated with the
company back-end systems:
 Intranet services
 Directories & Calendars
 CRM & ERP
 Help Desk
 HR automation
 Enterprise Social Networking
four different flavors …  …

11. MyDA Business Edition

12. MyDA Technology snapshot
 Speech Technologies & Rendering
 Artificial Intelligence
 Bandwidth consumption
 Server and Mobile Architecture

13. Speech Technology & Rendering
Audio Stream
phonemes
Visemes
Face Engine “Light”
 MyDA is powered by Loquendo emotional TTS engine
 Smart resource management because of a constraned
environment (mobile platform or narrowband)
 Server-side TTS cache for frequently used sentences
 TTS-engine independent lip-synch generation (thanks to Face
Engine “Light”)
 Several avatars are available, each one with a different voice

14. Artificial Intelligence
Connector...
Connector...
Connector...
Connector...
Service Content Phrase
Synthesizer
Resolver
User request User response
Rule User Behaviour (Neural
GPS Content
Engine Network)
Time Suggestion
Content Semantic
Links

15. Bandwidth Consumption
Compression
techniques
Limited data exchange
Limited resource waste
Client-side caching

16. Server and Mobile Architecture
Server
Content Provider
Connectors
INTERNET
AlI modules
 Information is centralised on the
server
TTS
 Dynamic contents can be offered and
updated transparently Centralized
 Client interface (menus) is Information
Contents
dynamically generated by the server

17. The new frontiers
Automotive Home automation
Interacting with Kiosks Health Care
Processes & applications

18. Automotive
Manages my travel schedule
and gives me all information
about traffic, weather, events,
restaurants …
Connects with the car’s
diagnostic systems and
prevents unforseen technical
trouble
A real daily help in my digital life, with a human touch

19. Home Automation
Connects with the domotic systems.
Helps me in managing my digital life
at home:
 switching off the heating
 setting up the lights
 answering the phone and the
interphone
 opening and closing the doors
 switching on the irrigation systems
 reminding me of my shopping list
…
A real daily help in my digital life, with a human touch

20. Kiosks
MyDA helps me manage the
interactions with self service
applications and gives me all
information to get what I need,
knowing me, my profile, my
habits, my interests …
A real daily help in my digital life, with a human touch

21. Health Care
Directly connected to the Health
Care systems, MyDA supports my
doctors and gives me the correct
information to use the telemedicine
devices (how to & when).
A real daily help in my digital life, with a human touch

22. Processes & applications
Directly integrated with
processes and
applications, MyDA
helps me manage the
interactions with my
corporate and
personal applications
A real daily help in my digital life, with a human touch

23. H-care is part of PAT Group
• 100% Software Company
• 18 years in developing IT solutions to support customer
relationship management
• 2010 H-care acquisition (100%)
• HQ in Montebelluna (TV), offices in Rome and Milan
• More than 50 employees
• Sales operations in Spain, France, Brazil, Russia, Romania
• Customers in more than 10 Countries through the world

24. Our Mission
create a new customer
Experience on the
Customer Care
100% Customer Centric
 Customer Care
 Customer Relationship Management
 Cross-Channel Self Service
 Service Desk

25. H-care at SpeechTek 2010
H-care is ”People’s Choiche Winner"
at: SpeechTek Europe 2010
Avatar Challenge
Event: 2010 SpeechTEK Europe Conference
Date: May 25th, 2010 - London
“H-care’s avatar conquered the “people’s jury
of the conference” through the quality of
voice and video image, its expressiveness and
its usability: all features that allow H-care’s
avatar to meet any user on the Web as on
other media channels, such as smartphones
and kiosks.”

26. H-care in the Gartner’s radar screen

27. Pat Srl
Treviso – Milano – Roma Giovanni De Carli
www.pat.it – info@pat.it International Business Development
Mob: +39 335 7561683
Pat Srl – Headquarter
Via San Gaetano 113
31044 Montebelluna (TV) Mail: gdecarli@h-care.eu
+39 0423 600531
Skype: giovanni.decarli