Timothy Pace has over 20 years of experience in technical and customer service roles. He has a track record of resolving escalated customer service issues and designing reporting procedures that improve customer satisfaction. Pace is proficient in customer service software and applications like Microsoft Word and Outlook. His most recent roles include factory product service specialist for Electrolux, where he maintained high customer satisfaction ratings, and refrigeration technician for A&E Factory Service/Sears, providing in-home repairs for major appliance brands.

1. TIMOTHY PACE
129 Phifer Dr. • Spartanburg SC 29303 • timothy.pace@aol.com • 864.541.2832
QUALIFICATIONS SUMMARY
Highly personable professional with over 20 years of experience in technical and customer service
industries. Highly organized, detail oriented, self-motivated, effective problem solver and team
player.
♦ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to
increased repeat and referral business
♦ Talent for identifying customer needs and presenting appropriate company product and
service offerings
♦ Track record of assisting in the design and implementation of reporting procedures that
reduce labor costs and improve customer satisfaction ratings
♦ Expertise in resolving escalated customer service issues
♦ Secured numerous company accolades for delivery of exceptional customer service
♦ Proficient with customer service software, Microsoft Word and Outlook
♦ Current CDL - active since 1996 with tanker and hazmat endorsements
PROFESSIONAL EXPERIENCE
Electrolux – Charlotte NC 4/2015 to 7/2016
Factory Product Service Specialist – EBS Team
Electrolux Branded Service Team is a major part Electrolux - a global leader in household
appliances and appliances for professional use, selling more than 50 million products to customers
in more than 150 markets every year, focusing on innovations that are thoughtfully designed, based
on extensive consumer insight, to meet the real needs of consumers and professionals.
• In-home and business repair services including dealer support for major brand names
including Electrolux, Frigidaire and Kelvinator
• Recognized as a top performer on the EBS team from managers and peers for technical
skills, product knowledge, superb customer service and being results delivered.
• Maintain a first time repair solution and customer satisfaction rating, satisfying customer
service issues by “getting it right the first time” and striving to create an excellent overall
customer experience, alleviating the need for return calls
A&E FACTORY SERVICE / SEARS – Charlotte NC 3/2014 to 11/2014
Refrigeration Tech
Nationwide service team of over 3,400 highly trained repair technicians ready to provide a
professional repair experience.
…Continued…

2. TIMOTHY PACE
Page 2 of 3
• In-home and business repair services for all major brands of refrigerators, ice machines,
wine chillers, zone line air conditioners, gas and electric water heaters (both hybrid and
standard), and water softeners
• Major brands include, but not limited to: Electrolux, Maytag, Whirlpool, Kenmore, GE and
GE Monogram, Bosch and Frigidaire
• Coordinate repairs with multiple home warranty companies
GENERAL ELECTRIC 6/1999 to 4/2013
Customer Service Technician
Technical Customer Service Rep for a GE Consumer Service to customers in St. Louis, MO, upstate
cities of Spartanburg, Greenville & Anderson SC and Asheville NC
Repair of over 242 different in and out-of-warranty models of kitchen and laundry appliances
including hotel and window air conditioning systems, ice machines and dehumidifiers.
• Recognized as one of the highest daily revenue producers
• Personally maintain a 98% customer service satisfaction rating
• Safely operate fleet vehicle, logging over 45,000 miles per year without accident
• Maintain adequate inventory of parts on service van; focusing on good housekeeping
• Satisfy customer service issues by “getting it right the first time” and strive to create an
excellent overall customer experience, alleviating the need for return calls
• Carry out reworks and recall repairs to ensure customer safety and satisfaction
• Increased employee knowledge by attending monthly training and review of repair bulletins
• Recognized for GE Imagination Award for the “Precise Fill” product design suggestion that
was implemented to production
• Received outstanding positive comments from customers and team members on employee
reviews, as well as exceptional feedback from senior management
Apartment Investment Management Co. (AIMCO) – Charlotte NC 1997 to 1999
Customer Service Technician
• Apartment Maintenance
National Housing Partnership – Lexington KY 1996 to 1997
Customer Service Technician
• Apartment Maintenance
Central State Managers, Inc. – Lexington KY 1994 to 1996
Customer Service Technician
• Apartment Maintenance
RR Donnelly – Glasgow KY 1986 to 1994
…Continued…

3. TIMOTHY PACE
Page 3 of 3
Press Take Away
• Assist in press make-readies, maintaining folder and stacker equipment while in production.
• Press tear-down for heavy maintenance
• Blanket, plate changes and roll tending
EDUCATION AND TRAINING
Certificate of Refrigerant Transition and Recovery • Ferris State University, Big Rapids MI
November 27, 1996
Graduate of Charlotte Truck Driver Training School • Charlotte NC
July 10, 2013
Commercial Driver’s License – Class A, Tanker & HAZMAT Endorsements
TWIC – Terminal Worker Identification Credential card holder