1. Dubai – UAE, JLT Cluster G
Mobile Number: +971-52-1660763
g.maayeh@hotmail.com
Georgina Ma‘ayah
Personal Information
Date/Place of birth: 10-June-1989 / Jerusalem-Palestine
Nationality: Jordanian
Address: Dubai – UAE, JLT Cluster G, Arch Tower
Objective
To continue my career with an organization that will utilize my MANAGEMENT,
SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success.
Education
2007-2012 B.Sc.: Industrial Engineering (2.58 GPA)
University of Jordan – Amman, Jordan
Graduation Project
Enhancing the average waiting time per patient within the Jordan university hospital’s
Emergency department; by implementing the methods of lean six sigma in building a
simulation model to analyses the possibilities.
2007 General Secondary Certificate- Scientific Branch (Average of 90.4)
Amman Baptist School –Amman, Jordan
Work Experience
December 2012 – June 2015 Senior Business Improvement and Efficiency executive
(BIE) at Aramex International global support office(GSO)
Responsibilities:
 Setting up Key Performance Indicators; by developing “Microsoft Access” data base
Systems to analyze the inputs and measure the performance.
 Designing, developing and maintaining KPI’s reports and dashboards.
 Developing training materials and administering training sessions to stations
quality representatives and any new.
 Designing, automating and preparing regular Customers’ performance reports based on
their specific requirements and SLAs.
 Designing internal audits checklists and automating them by using "InfoPath"
program on SharePoint.
 Follow up on internal and external audits and ensuring compliance to company’s
standards and requirements.
 Responsible for ISO (ISO 9001, ISO 14001 & ISO 18001) implementation, preparations
and certification for all Aramex offices.
 Plan the annual objectives, projects and internal audits program for all BIEs in Aramex
stations.

2.  Developing a knowledge base system; to test all Aramex employees on their
basic business knowledge level.
 Conducting internal satisfaction surveys, analyze the results and develop action plans
based on the result analysis.
 Responsible for the corrective action system where all non-conformities found as internal
audit results should be logged assigned and closed properly.
 Responsible for Aramex Quality Management System (QMS), maintaining all
documents' versioning, revisions and documenting any new service or function.
2011 Internship at Almas Ceramics Corporation
Responsibilities:
Help calculating the total cost for each station of the production line in order to initiate the
ERP system for the manufacturing department, and go through the process of renewing the
ISO for the corporate.
Languages
Arabic: Native Language
English: Excellent Skills
Skills and Courses
Computer Skills: Word, Excel, PowerPoint, Microsoft Access, SharePoint sites and
Dashboards development, InfoPath.
Courses:
 Train the trainer (TOT) program
 LRQA QMS Auditor/Lead Auditor certified
 European Business Competence License (EBC*L) certified
o Level A: Business objectives and management ratios, accounting, cost and pricing,
business law.
o Level B: Business and financial planning, marketing, sales, project management,
profitability analysis and pre-investment analysis
 Lean Six sigma green belt trainingprogram
 Business writing program
More Information
References: Available upon request.