1. The document outlines AIESEC's general timeline and process for placing trainees with companies globally from initial promotion through onboarding, the traineeship, and re-raising opportunities. 2. Key stages include promoting opportunities to candidates, interviewing and selecting trainees, assisting with visa applications, providing pre-arrival support to trainees, onboarding trainees at companies, conducting regular check-ins during traineeships, collecting feedback, and working to extend partnerships or source new opportunities. 3. Throughout the process, AIESEC aims to maintain clear communication with companies and trainees, address any needs, provide trainees with cultural and professional support, and deliver a positive customer experience to strengthen partnerships over time.

1. Global Talent Customer Experience Flow - General
Timeline
Week 1
Week 2
Week 3
Week 4
Promotion of traineeship
to AIESEC’s global
network
Candidate Interviews &
Selection
of trainee.
Who is
Revamped
involved?
• LC Account manager
• Company representative
(line manager, HR)
• Countries - NST, LC VPs
• Potential applying EPs
• LC Account manager
• Company representative
(line manager, HR)
•
Applying EPs
• LC iGIP member who
understands IT
Company: Reassured & inthe-know
How do we
EPs: Excited & Interested
want people
iGIP team: confident,
to feel?
communicative, responsive.
What does
our partner
see &
understand?
Week 6
Week 7
Week 8
Tier 5 Certificate of Sponsorship
process and candidate applies for
their Tier 5 visa
Skeleton
Customer
Experience
Flow
for Tech
Customer
Experience
Flow
Week 5
• advancement: through
email & phone updates
• AIESEC is communicative
& professional
What do we
Company: updates on
need to
sourcing (potentially CVs)communicate updated by an email or call.
Ensure you have a clear
at this stage?
timeline with the company.
Company: Involved in the
process, reassured at the
quality of candidates
EPs: Reassured, understand
what applying for
iGIP team: understand skills
required, communicative,
responsive.
EU trainee:
Pre-arrival
preparation
Week 9
Week 10
Week 11
Tier 5 visa processing & pre-arrival
preparation
EU trainee: Arrives
& starts work in the
UK
•
LC Account manager
• Company representative (line manager,
HR)
•
Selected Trainee
•
UK MC VP iGIP
• AIESEC UK Immigration Specialist
•
•
•
•
•
•
LC Account manager
Company representative (line manager, HR)
Selected Trainee
UK MC VP iGIP
AIESEC UK Immigration Specialist
Visa processing centre
Company: fulfilled with the candidate, understand what’s next with visas & start dates, in the know.
EPs: happy & excited, understand the process. Feel prepared to start their traineeship and ready to
live in the UK
iGIP team: happy & excited, a sense of achievement, communicative, responsive.
• advancement: increased
contact through emails
and calls
•Reviews relevant and high
quality CVs (#based on
company preference)
• AIESEC is communicative
& professional
• AIESEC is able to deliver to deadlines and quick to respond to needs or challenges but is also flexible
when the need arises.
•
The partner understands the visa process and is provided with relevant documents
•
AIESEC is communicative & professional though check-ins & updates via call and email
•
AIESEC is sensitive to the trainees needs and provides support and communicates regularly.
Company: send through
CVs to the company. Send
tactful reminders to review
candidates & select ones for
interview.
When is the company
available for interviews.
Company: Provide visa documents if necessary & set a clear timeline for the visa process together.
Keep company updates on start dates and the relocation process of the trainee.
Keep company updated with the visa process
Provide the company with culture shock documents.
Trainee: Keep trainee updated with company communication. Provide the trainee with cultural
preparation materials and the trainee handbook.
Week 12
Non EU
Trainee:
Arrives &
starts work
in the UK
During the
traineeship
End of
traineeship
•1st month - weekly check-ins
•Bi-monthly checkins
•Quarter review & implement
feedback
•Yearly review & implement
feedback
•Ensure an account transition
& meeting between old and
new account manager
Re-raise
traineeship
•
LC Account manager
• Company representative (line manager, HR)
•
Selected trainee
•
AIESEC UK Immigration Specialist
•
NST
•
MC VP iGIP
•
LC Account
manager
•
Company
representative
(line manager,
HR)
Company: fulfilled with the trainee & trainee is performing at work
EPs: happy & excited. The trainee will experience culture shock and
will need support from the LC.
iGIP team: happy & excited, a sense of achievement,
communicative, responsive and feel responsible.
•AIESEC is communicative & professional though check-ins &
updates via call and email
•AIESEC is sensitive to the trainees needs and provides support and
communicates regularly
•Company is provided with feedback surveys to complete at
various stages.
•AIESEC responds to feedback & changes it service to meet partner &
trainees needs.
•AIESEC can provide high quality candidates and I would like to take
another trainee
•I would recommend AIESEC to a colleague, client or friend.
Company: Weekly check-ins for first month of the traineeship.
Bi-monthly check-ins for the rest of the traineeship
Arrange quarterly and yearly review meetings
Inform partner if the account manager changes.
Information for invoicing
Trainee: Keep trainee updated with LC activities, social and cultural
integration events.

2. Global Talent Customer Experience Flow general
Timeline
Skeleton
Customer
Experience
Flow
Week 1
Week 2
Week 4
Week 5
Week 6
Week 7
Week 8
Tier 5 Certificate of Sponsorship
process and candidate applies for
their Tier 5 visa
Promotion of traineeship
to AIESEC’s global
network
Revamped
for Tech
Customer •AIESEC is contacting
Experience potential EPs
What is
Flow
going on •AIESEC is contacting
behind the focus countries to
scenes? promote TN & encourage
EPs to apply
•AIESEC is reviewing
applications
Extra Service
to meet
needs
Week 3
Candidate Interviews &
Selection
of trainee.
•AIESEC is reviewing
CVs & sending
applications to the
company
•AIESEC is arranging
interviews with the
company & EPs
•AIESEC in in regular
contact with the
company & EPS
• English language testing
EU trainee:
Pre-arrival
preparation
3.
4.
5.
6.
7.
Week 10
Week 11
Tier 5 visa processing & pre-arrival
preparation
Week 12
Non EU
Trainee:
Arrives &
starts work
in the UK
EU trainee: Arrives
& starts work in the
UK
•MC sends through the relevant
documents to issue a CoS to LC account
manager.
• LC account manager sends the relevant
documents to the company & migrant
•LC account manager following up with
the company and migrant about these
documents.
•Coordination of the start date of the
candidate
•LC is providing cultural preparation to
the EP and sending through the trainee
handbook and cultural integration
documents.
•Certificate of Sponsorship (CoS) issued
to the migrant
•Candidate applies for their Tier 5 visa biometric
appointment
•Coordinating with the EP as to the Tier 5 visa
process
•Helping the trainee with their relocation
• Invitation to partner dinners
• Interaction with conferences & LC events
• Cultural integration workshops & social activities for trainees
• English language lessons
Re-raising plan:
1.
2.
Week 9
Provide an amazing customer experience to the partner which meets their needs;
Provide an holistic experience for the trainee, including cultural preparation, relocation support, workshops,
regular check-ins, socials and cultural shock support throughout their experience;
Review & act on feedback from the company at each partnership review meeting
Ask the right questions to find out the companies needs
Ask whether they would be looking for a new candidate for the role
Also ask for referrals within the company to raise traineeships in different departments
Ask for referrals from the company of the companies, clients, friends etc.
During the
traineeship
End of
traineeship
•1st month - weekly check-ins
•Bi-monthly checkins
•Quarter review & implement
feedback
•Yearly review & implement
feedback
•Ensure an account transition
& meeting between old and
new account manager
Re-raise
traineeship
•Cultural integration of the trainee
•Reception support
•Regular check-ins with the trainee
•AIESEC regular reviews the level of
service provided to the company & EP
and makes necessary changes.
• Preparation of
trainee for
finishing
internship
• AIESEC reviews
service