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Gemba Walk
Template
What is Gemba Walk?
• A Gemba Walk is a practice originating from lean manufacturing
methodologies but widely applicable in various fields beyond
manufacturing, such as healthcare, services, and software development
Preparation: Understand the purpose of the Gemba Walk and
define specific objectives
Announcement: Inform the team about the upcoming Gemba Walk
Observation: Go to the Gemba, which is the place where the work
is done
Ask Why: Use the “5 Whys” technique to dig deeper into issues
or inefficiencies
Identify Opportunities: Look for opportunities for improvement,
such as waste reduction, process optimization, safety
enhancements, or employee training needs
Document Findings: Record observations, insights, and identified
opportunities
Gemba Walk Origin
• A Gemba Walk is a practice originating from lean
manufacturing methodologies but widely applicable
in various fields beyond manufacturing, such as
healthcare, services, and software development
Discussion: After the walk, gather the team to
discuss findings
Action Plan: Develop an action plan based on
the insights gathered during the Gemba Walk
Follow-up: Monitor progress on the action plan
and conduct follow-up Gemba Walks to assess
the effectiveness of implemented changes and
identify further opportunities for improvement
Benefits
• Real-time Insights: Gemba Walks provide firsthand, real-
time insights into how work is actually being done, enabling
better understanding of processes and challenges
• Employee Engagement: Involving employees in the Gemba
Walks fosters a culture of collaboration, empowerment, and
continuous improvement
• Problem Solving: Gemba Walks help identify root causes of
problems or inefficiencies, enabling more effective problem-
solving and decision-making
• Waste Reduction: By observing processes at the source,
Gemba Walks help identify and eliminate waste, such as
overproduction, waiting time, unnecessary motion, defects,
and unused talent
Benefits
• Quality Improvement: Gemba Walks can lead to
improvements in product or service quality by identifying
defects or areas where quality standards are not being met
• Safety Enhancement: Observing processes on the ground
allows for the identification of safety hazards and risks,
leading to proactive measures to enhance workplace safety
• Cultural Transformation: Regular Gemba Walks contribute to
building a culture of continuous improvement, where
employees are empowered to identify and address problems
proactively
• Customer Focus: By understanding processes from the
customer’s perspective, Gemba Walks help align operations
with customer needs and expectations, leading to improved
customer satisfaction
Benefits
• Overall, Gemba Walks are a powerful tool
for driving operational excellence, fostering
employee engagement, and achieving
sustainable improvements in organizational
performance
Creating a Gemba Walk template can help
ensure consistency and effectiveness in
conducting these walks. Here’s a basic
template you can use
• Purpose of the Gemba Walk
• Overview of the areas/processes to be observed
• Participants and roles
• Define objectives and goals
• Schedule the walk and allocate sufficient time
• Identify specific areas or processes to observe
• Notify employees about the Gemba Walk and its
purpose
• Date and time of the walk
• Location visited
Creating a Gemba Walk template can help
ensure consistency and effectiveness in
conducting these walks. Here’s a basic
template you can use
• Observations
Describe the current state of processes
Note any deviations from standard procedures
Record observations regarding safety, quality, efficiency, and
employee engagement
Take photographs or videos, if appropriate
• Ask open-ended questions to understand processes and challenges
• Encourage employees to share their perspectives and suggestions for
improvement
• Use active listening techniques to show empathy and respect
• Take notes of key insights and issues raised
• Reflect on observations and employee feedback
Creating a Gemba Walk template can help
ensure consistency and effectiveness in
conducting these walks. Here’s a basic
template you can use
• Use tools like the 5 Whys to identify root causes of problems or
inefficiencies
• Prioritize issues based on severity and impact
• Develop an action plan to address identified issues and opportunities
• Assign responsibilities to team members
• Set clear objectives, timelines, and success criteria
• Determine resources needed for implementation
• Schedule follow-up meetings to review progress on action items
• Monitor key performance indicators related to improvements
• Conduct periodic Gemba Walks to sustain momentum and identify new
areas for improvement
8. Documentation and
Reporting
• Compile a report summarizing
observations, insights, and action plans
• Share the report with relevant stakeholders
• Archive documentation for future reference
and continuous improvement
9. Continuous
Improvement
• Solicit feedback from participants to
improve future Gemba Walks
• Review and update the Gemba Walk
template as needed
• Celebrate successes and recognize
contributions to improvement efforts
10. Gemba Walk Action
Plan
• Recap key findings and actions taken
• Reinforce the importance of Gemba Walks
in driving continuous improvement
• Thank participants for their contributions
10. Gemba Walk
template
• Feel free to customize Walk template
according to the specific needs and
processes of your organization
10. Gemba Walk with
eAuditor
• Download eAuditor Audits & Inspections
Download eAuditor Audits & Inspections from Apple or Android App
store that allows for customization of checklists, easy data entry, and
photo documentation
• Open eAuditor Audits & Inspections for Gemba Walk
• Select Gemba Walk template and Enter the purpose of the Gemba Walk
• Select the areas/processes to observe
• Set the date, time, and location for the walk
• Invite participants and assign roles within the app
• Define objectives and goals for the walk
• Use eAuditor Audits & Inspections to record observations in real-time
• Capture photos or videos of processes, equipment, and work environments
10. Gemba Walk
with eAuditor
• Rate observations based on predefined criteria
• Assign action items directly from the app for immediate follow-up
• Modify eAuditor Audits & Inspections Gemba Walk template to prompt open-
ended questions for discussion
• Record responses and feedback from employees
• Encourage active participation and collaboration among team members
• Capture notes or transcribe conversations for documentation
• Review observations and feedback collected during the walk
• eAuditor Audits & Inspections can provide analysis tools to identify patterns,
trends, and areas for improvement
• Assign responsibilities, set deadlines, and track progress
• Attach relevant documents or resources to action items for reference
10. Gemba Walk
with eAuditor
• Share action plans with team members for
visibility and accountability
• Schedule follow-up inspection
within eAuditor Audits & Inspections to track
progress on action items
• Monitor key metrics or KPIs related to
improvements
• Conduct periodic reviews or Gemba Walks
to ensure sustained progress
8. Documentation and
Reporting
• Generate comprehensive reports within eAuditor Audits &
Inspections summarizing observations, insights, and action
plans
• Export reports in various formats for sharing with
stakeholders
• Archive data securely within eAuditor Audits &
Inspections for future reference and analysis
• eAuditor Audits & Inspections collects feedback from users
to improve functionality and usability and regularly updates
the app with new features and enhancements
• Encourage a culture of continuous improvement within the
organization
10. Gemba Walk
with eAuditor Conclusion
• Close the Gemba Walk session
within eAuditor Audits & Inspections
• Review key findings and actions taken with
participants
• Reinforce the importance of Gemba Walks
and the use of the mobile app for driving
continuous improvement
10. Gemba Walk
with eAuditor Conclusion
• Using eAuditor Audits &
Inspections with Gemba Walk template
offers convenience, efficiency, and real-time
collaboration, enabling organizations to
streamline their improvement processes
and drive meaningful change effectively

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Gemba Walk Template eAuditor Audits & Inspections.pptx

  • 2. What is Gemba Walk? • A Gemba Walk is a practice originating from lean manufacturing methodologies but widely applicable in various fields beyond manufacturing, such as healthcare, services, and software development Preparation: Understand the purpose of the Gemba Walk and define specific objectives Announcement: Inform the team about the upcoming Gemba Walk Observation: Go to the Gemba, which is the place where the work is done Ask Why: Use the “5 Whys” technique to dig deeper into issues or inefficiencies Identify Opportunities: Look for opportunities for improvement, such as waste reduction, process optimization, safety enhancements, or employee training needs Document Findings: Record observations, insights, and identified opportunities
  • 3. Gemba Walk Origin • A Gemba Walk is a practice originating from lean manufacturing methodologies but widely applicable in various fields beyond manufacturing, such as healthcare, services, and software development Discussion: After the walk, gather the team to discuss findings Action Plan: Develop an action plan based on the insights gathered during the Gemba Walk Follow-up: Monitor progress on the action plan and conduct follow-up Gemba Walks to assess the effectiveness of implemented changes and identify further opportunities for improvement
  • 4. Benefits • Real-time Insights: Gemba Walks provide firsthand, real- time insights into how work is actually being done, enabling better understanding of processes and challenges • Employee Engagement: Involving employees in the Gemba Walks fosters a culture of collaboration, empowerment, and continuous improvement • Problem Solving: Gemba Walks help identify root causes of problems or inefficiencies, enabling more effective problem- solving and decision-making • Waste Reduction: By observing processes at the source, Gemba Walks help identify and eliminate waste, such as overproduction, waiting time, unnecessary motion, defects, and unused talent
  • 5. Benefits • Quality Improvement: Gemba Walks can lead to improvements in product or service quality by identifying defects or areas where quality standards are not being met • Safety Enhancement: Observing processes on the ground allows for the identification of safety hazards and risks, leading to proactive measures to enhance workplace safety • Cultural Transformation: Regular Gemba Walks contribute to building a culture of continuous improvement, where employees are empowered to identify and address problems proactively • Customer Focus: By understanding processes from the customer’s perspective, Gemba Walks help align operations with customer needs and expectations, leading to improved customer satisfaction
  • 6. Benefits • Overall, Gemba Walks are a powerful tool for driving operational excellence, fostering employee engagement, and achieving sustainable improvements in organizational performance
  • 7. Creating a Gemba Walk template can help ensure consistency and effectiveness in conducting these walks. Here’s a basic template you can use • Purpose of the Gemba Walk • Overview of the areas/processes to be observed • Participants and roles • Define objectives and goals • Schedule the walk and allocate sufficient time • Identify specific areas or processes to observe • Notify employees about the Gemba Walk and its purpose • Date and time of the walk • Location visited
  • 8. Creating a Gemba Walk template can help ensure consistency and effectiveness in conducting these walks. Here’s a basic template you can use • Observations Describe the current state of processes Note any deviations from standard procedures Record observations regarding safety, quality, efficiency, and employee engagement Take photographs or videos, if appropriate • Ask open-ended questions to understand processes and challenges • Encourage employees to share their perspectives and suggestions for improvement • Use active listening techniques to show empathy and respect • Take notes of key insights and issues raised • Reflect on observations and employee feedback
  • 9. Creating a Gemba Walk template can help ensure consistency and effectiveness in conducting these walks. Here’s a basic template you can use • Use tools like the 5 Whys to identify root causes of problems or inefficiencies • Prioritize issues based on severity and impact • Develop an action plan to address identified issues and opportunities • Assign responsibilities to team members • Set clear objectives, timelines, and success criteria • Determine resources needed for implementation • Schedule follow-up meetings to review progress on action items • Monitor key performance indicators related to improvements • Conduct periodic Gemba Walks to sustain momentum and identify new areas for improvement
  • 10. 8. Documentation and Reporting • Compile a report summarizing observations, insights, and action plans • Share the report with relevant stakeholders • Archive documentation for future reference and continuous improvement
  • 11. 9. Continuous Improvement • Solicit feedback from participants to improve future Gemba Walks • Review and update the Gemba Walk template as needed • Celebrate successes and recognize contributions to improvement efforts
  • 12. 10. Gemba Walk Action Plan • Recap key findings and actions taken • Reinforce the importance of Gemba Walks in driving continuous improvement • Thank participants for their contributions
  • 13. 10. Gemba Walk template • Feel free to customize Walk template according to the specific needs and processes of your organization
  • 14. 10. Gemba Walk with eAuditor • Download eAuditor Audits & Inspections Download eAuditor Audits & Inspections from Apple or Android App store that allows for customization of checklists, easy data entry, and photo documentation • Open eAuditor Audits & Inspections for Gemba Walk • Select Gemba Walk template and Enter the purpose of the Gemba Walk • Select the areas/processes to observe • Set the date, time, and location for the walk • Invite participants and assign roles within the app • Define objectives and goals for the walk • Use eAuditor Audits & Inspections to record observations in real-time • Capture photos or videos of processes, equipment, and work environments
  • 15. 10. Gemba Walk with eAuditor • Rate observations based on predefined criteria • Assign action items directly from the app for immediate follow-up • Modify eAuditor Audits & Inspections Gemba Walk template to prompt open- ended questions for discussion • Record responses and feedback from employees • Encourage active participation and collaboration among team members • Capture notes or transcribe conversations for documentation • Review observations and feedback collected during the walk • eAuditor Audits & Inspections can provide analysis tools to identify patterns, trends, and areas for improvement • Assign responsibilities, set deadlines, and track progress • Attach relevant documents or resources to action items for reference
  • 16. 10. Gemba Walk with eAuditor • Share action plans with team members for visibility and accountability • Schedule follow-up inspection within eAuditor Audits & Inspections to track progress on action items • Monitor key metrics or KPIs related to improvements • Conduct periodic reviews or Gemba Walks to ensure sustained progress
  • 17. 8. Documentation and Reporting • Generate comprehensive reports within eAuditor Audits & Inspections summarizing observations, insights, and action plans • Export reports in various formats for sharing with stakeholders • Archive data securely within eAuditor Audits & Inspections for future reference and analysis • eAuditor Audits & Inspections collects feedback from users to improve functionality and usability and regularly updates the app with new features and enhancements • Encourage a culture of continuous improvement within the organization
  • 18. 10. Gemba Walk with eAuditor Conclusion • Close the Gemba Walk session within eAuditor Audits & Inspections • Review key findings and actions taken with participants • Reinforce the importance of Gemba Walks and the use of the mobile app for driving continuous improvement
  • 19. 10. Gemba Walk with eAuditor Conclusion • Using eAuditor Audits & Inspections with Gemba Walk template offers convenience, efficiency, and real-time collaboration, enabling organizations to streamline their improvement processes and drive meaningful change effectively