Geetanjali Sugra is currently a Customer Relationship Management Executive at Getit Infomedia Pvt. Ltd. where she is responsible for month end closing, reporting, and supporting team members. Previously she has worked as a Process Associate at PNB Metlife and Serco Pvt. Ltd. handling customer queries and managing premium collection. She holds a B.A. from Delhi University and has professional training in basic computer skills, Microsoft Excel, and Outlook.

1. Geetanjali Sugra
Mobile: 9953241038. 9711502889
E-mail: geetanjalisugra@gmail.com
Career Objective:
To work in competitive andchallenging environmentwhere myskillsand knowledge couldbe effectivelyutilize
and enhance contribution towards the organizational growth seekingassignments inFinance & Accounts.
Current Professional Synopsis
CURRENTLY DESIGNATED AS CUSTOMER RELATION SHIP MANAGEMENT EXECUTIVE (CRM) WITH GETIT
INFOMEDIA PVT LTD. AND RESPONSIBLE FOR MONTH END CLOSING, REPORTING.
AS WELL AS PROFICIENT IN SUPPORTING AND HANDLING TEAM MEMBER FOR RUNNIN G SUCCESSFUL
PROCESS OPERATIONS
Organizational Experience
Getit Infomedia Pvt.Ltd since 21April,2014 To Till Now
CURRENT SYNOPSIS
Contract Entry
 Reclassification of the Entries.
 Daily Reporting to Manager.
 Mac & Credit Policy Checking -Thorough Checking Of Contract Forms as Per the Mac & Credit Policy.
 Mac Bounce the Contracts If Doesn't Fulfill the Criteria.
 Telephonic Verification Of Contract Forms -Doing Verification Of Each Contract To Understand WhetherClients Had
Been Explained The Features Of Our Products & The Deliverables.
 Verify The Payment Mode & Details Along With The Basic Details Like Client's Address,Contact,Details, and Email
Address Etc.
 Check Entry in ERP- Doing cheque /Cash/ECS Entries for All Contracts.
 Contract Entry in ERP- Doing Contract Entries in ERP.
Quality Check after processing of the contracts at the team level
 Revalidating the Entries.
 Making Reports For The Entries On Daily Basis
 Conducting Training/Feedback Sessions
 Outlining and Monitoring Responsibilities Of Executive

2. Supporting activities:
 Supervision on behalf of and in absence of lead to ensure the process activities is being performed with
accuracy and timeliness by the team members.
 Validating and doing the internal QC of activities done by other team members.
 Process Training, accesses raise for new Joiners in the process and helping them through the process.
PNB Metlife since 2012 To 2014
Process Associate(Voice & Non Voice) :
 We Call To The Higher Amount’s Customer Of Pan India, And Resolve There Query.
 We Generate Report And Send It To Our Manager
 We Arrange Call For Pending Amount And Also Arrange Executive For Collection
 Making Reports On A Daily Basis
 Outlining and Monitoring Responsibilties
Serco Pvt.Ltd. since December2009
Associate :  Handling out-bond process in customer help line
 Provide knowledge to the customer regarding their existing policy
 Aware the customer about the trigger date of the Premium
 Meet the target within the time frame with resolving the query of the customer.
 Trained other team mates about the process.
 Reporting of premium paid/not paid within the SLA time frame work.
ACADEMIC PROFILE
 B.A(Delhi University), 2015
 Intermediate, C.B.S.E (Havlock Square) ., 2008
 Matriculate, C.B.S.E (N.P Girls SNR Sec School) 2006
PROFESSIONAL TRAINING
 ‘Basic Computer Knowledge
 Microsoft Excel
 Proficient in Outlook

3. Personal Details
Name GEETANJALI SUGRA
Father’s Name MR PURAN SINGH SUGRA
Address S6/D8/13, 2ND FLOOR, ANKUR VIHAR DLF, NEAR KARAWALNAGAR, PIN-
201102
Gender FEMALE
Date Of Birth SEP.2.1990
Languages Known English, Hindi
Marital Status Single
Nationality Indian
Passport Availability In Process
I do here by confirm that the information given in this form is true to the best of my knowledge and belief.
Geetanjali Sugra
Date :-