This document is a resume for Vandana Aahirwar summarizing her professional experience and qualifications. She has over 7 years of experience in banking operations, branch administration, audits, and team management. Currently she works as an Executive of Bancassurance at SBI Life Insurance, managing various operations and customer service responsibilities. She is seeking managerial roles in banking, insurance, or back-end operations in Delhi/NCR utilizing her expertise in areas like branch operations, auditing, customer relationship management, and team management.

1. VANDANA
Contact No.: +918171099444 E-Mail: vandana.aahirwar@gmail.com
Aspiring for managerial assignments in Branch Management / Back-End Operations/ Insurance with a reputed
organization.
Industry Preference: Banking / Insurance
Location Preference: Delhi / NCR
PROFESSIONAL SNAPSHOT
 A result oriented professional with over 7 years experience in Banking Operations, Branch Administration,
Audits and Team Management.
 Presently working with SBI Life Insurance Co. Ltd. as Executive – Bancassurance.
 Deft in handling & managing Banking Functions, Business Development & Client Servicing to facilitate product
improvement & contribute towards the growth of an organisation.
 Proficient in ensuring maintenance of proper records as per the audit requirements & documenting of all high
risk areas & identifying the improvement areas.
 Excellent relationship building & interpersonal skills, problem solving organizational abilities, posses a flexible
& detail oriented attitude.
AREAS OF EXPERTISE
Branch Operations:
 Ensuring maintenance of proper records as per the audit requirements & managing & attending to Auditors
Queries & Audit Compliance as per the Branch requirements for the smooth flow of operations.
 Managing the overall functioning of processes, identifying improvement areas & implementing adequate
measures to maximise customer satisfaction level.
Auditing:
 Managing entire spectrum of audit activities right from defining the scope of the audit assignment to the
finalization of the audit and preparation of final reports.
 Coordinating with auditors in conducting Internal / Statutory, preparing Audit Reports and implementing
recommendations, if any.
 Ensuring compliance to the govt. rules and regulations as defined by statutory authorities’ viz. RBI, Income Tax
dept, Sales Tax, Customs and Excise department etc. for filing returns.
Customer Relationship Management:
 Identifying and networking with prospective clients with the help of the sales team, generating business from
existing accounts and achieving profitability and increased sales growth & interacting customers to enhance
further business development.
 Building and maintaining healthy business relations with clients, ensuring high customer satisfaction metrics
by achieving delivery & service quality norms
Team Management:
 Leading, managing & monitoring the performance of team members to ensure efficiency in banking operations
and meeting of individual & group targets.
 Encouraging team members towards better productivity & inculcating a team spirit that fosters business excellence.
CAREER SCAN
Since Sep’07 SBI Life Insurance Co. Ltd., Meerut Sr Executive – Bancassurance
Key Deliverables:
 Managing Log-in & Issuance Process of new business and in loan cases (insurance against loan cases) in
coordination with Bank Branches (State Bank of India).
 Regularly coordinating with the sales team for resolving pending cases.
 Steering branch operations & other processing activities in Centre-Delhi and Mumbai Head Office.
 Imparting training to CIFs and Team Members on insurance against loan cases and also about various
operational procedures like form Filling, Basic Underwriting & Customer Service (Queries & Issues).
 Instrumental in implementing processes and controls in the branch across all functions as per respective

2. function SOP and is also ensuring that these norms are being followed.
Major Attainments:
 Deftly managed 7 locations with the help of 7 team members (Sales) and also ensured smooth functioning of
various aspects of New Business, Branch Operations & Customer Services which included New Business
operations, Group Insurance (loan cases) Customer services, Policy Issuance, Claims, Grievance and Audit-
Compliance.
 Achieved 100 % Accuracy in implementing the SOP (Standard Operating procedures) in daily workflow.
PREVIOUS ASSIGNMENTS
Jan’07 to Aug’07 Vishu Ad Tech, Meerut Office Coordinator & Admin.
Aug’06 to Jan’07 PC Management Systems Pvt. Ltd., Meerut Office Coordinator
Aug’05 to Aug’06 Bajaj Allianz Life Insurance Co. Ltd., Meerut Insurance Consultant
ACADEMIA
 Licenseciate
 M.Sc. (Chemistry) from Chaudhary Charan Singh University, Meerut, in 2003.
 B.Sc. from Chaudhary Charan Singh University, Meerut in 2000.
IT QUALIFICATION
 Successfully completed 6 Months Diploma in Computer Applications.
IT SKILLS
 Well versed with:
· MS Office Tools (Word/ Excel/ PowerPoint)
· Internet Applications & E-Mail
TRAININGS ATTENDED
 Service Plus- The key learning was the process to deliver the best to the customer to have more delighted customers.
 Team Building: Learnt benefits of working in a Group and other Group Behavioural.
Attended Leadership Accelerator Programme where it was aimed at Achieving Results, Aligning Strategies,
Facilitating Change and Innovation, Empowerment & Development of People.
PERSONAL DOSSIER
Date of Birth : 20th August, 1979
Address : House No. 777, Sector-3, Jagrati Vihar, Meerut-250004, Uttar Pradesh
Languages Known : English & Hindi