Vincent B. Bernas has over 15 years of experience in operations supervision roles for healthcare, insurance, and banking companies. He is currently an Operations Supervisor for an ambulance company, where he manages a team of 15-18 agents and is responsible for key performance metrics. Previously, he held similar supervision roles at other companies, demonstrating a track record of coaching agents, monitoring performance, and implementing strategies to achieve goals. He has also led special projects focused on performance improvement and employee engagement. Bernas holds a Bachelor's degree in Commerce and has received training in Lean Six Sigma and talent development.