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QUICK REFERENCE GUIDE                    AMADEUS             GALILEO          ABACUS / SABRE         WORLDSPAN

I) Security
Sign on to computer                          JI3115TS/SU          SON/ZAW                SI*             BSI$0001XX/GS
Sign off the computer                            JO*                SOF                  SO*                  BSO$
Display all work areas                            JD               OP/W*                 *S*                   B$


II) Information and Help
Display index of information chapters          GGAIS                  GG*               F*FOX              HELP GRS
Request help                                    HE                H/ or HELP          F*FOX/CAR              HELP


III) Encode and Decode
City - encode                                DAN JERSEY          .CE JERSEY         W/-CCLONDON            KC/JERSEY
City - decode                                  DAC NYC             .CD NYC              W/*LON               KD/JER
Country - encode                             DC FINLAND          .LE FINLAND          HCCC/INDIA           4C*FINLAND
Country - decode                                DC AU                .LD AU            HCCC/IN                4C*F
Airline – encode                              DNA IBERIA          .AE IBERIA       W/-ALKINGFISHER         KAC/IBERIA
Airline – decode                                DNA EI                .AD EI             W/*IT               KAD/EI
Aircraft equipment – encode                  DNE FOKKER          .EE FOKKER         W/EQ-BOEING          NOT APPICABLE
Aircraft equipment – decode                    DNE 744              .ED 744            W/EQ*744           HELP EQP747
City record                                   GGAPTLHR             .CR LHR                NA             NOT APPICABLE


IV) Scrolling
Move down                                        MD                  MD                  MD                   MD
Move up                                          MU                  MU                  MU                   MU
Move bottom                                      MB                  MB                  MB                   MB
Move top                                         MT                  MT                  MT                   MT


V) Printing
Print all fields of the BF                      WRA/               P-*ALL              DIT¥DPI             JTXXXRR/*A
Print ticket, itinerary and MIT for all
passengers                                   TTP/INV/IBPI            TKP             W¥ETR¥DPE                EZT
Print ticket only                                TTP               TKPDTD              W¥DPE             EZEL#HV#DR#*IX
Create electronic ticket                       TTP/ET               TKPET              W¥ETR                  EZE


VI) Air Availability
Display availability for today                ANZRHLON             AZRHLON             1STOLON              AZRHLON
Display more availability                         MD                  A*                  1*                  AD
Display availability by date & time       AN18JULZRHCPH1400   A18JULZRHCPH.1400   110JULBOMLHR1000     A18JULZRHCPH1400
Display availability by Airline           AN23JULZRHCPH/ASK    A23JULZRHCPH/SK     110JULBOMLHR¤IT      A18JULZRHCPH-SK
Direct link to carrier                    1SKAD23JULZRHCPH     A23JULZRHCPH*SK     110JULBOMLHR¤IT   @SK@ A18JULZRHCPH1400
QUICK REFERENCE GUIDE                          AMADEUS                     GALILEO                  ABACUS / SABRE                      WORLDSPAN

Display more from carrier link                        1SKMD                      AM*SK                           1¤*                              @AD


VII) Sell, Change and Cancel Flights
Reference sell flight                                 SS1C2                       N1C2                          01K13                            01C2
Reference sell all flights                            SS1CY3                     N3C2Y3                        03C2Y3                           03C2Y3
Direct sell flights                           SSAY631C11JULZRHVIE1      0AY631C11JULZRHVIENN1          0IT7K20JULBOMLHRNN1             0AY631C11JULZRHVIENN1
Sell open segment                                 SOLXYZRHCPH            0LXOPENYZRHCPHNO1             0YYOPENYCPHFRADS1                0LXOPENYZRHCPHPS1
Create ARNK segment                                  SIARNK                     Y or 0A                          /1A                             0A
Change segment status                                 1/HK                      @1HK                            01HK                           EWGR
Change segment 2 to 3 passengers                                                .2/3HK                          ,3S2                             N/A
Rebook segments to F class                            SBF3-5                    @3-5/F                         WC1C                            X1#0/F
Cancel segment 2                                       XE2                        X2                              X2                             X2
Cancel itinerary                                        XI                         XI                             XI                              XI


VIII) Timetable
View timetable by date and city pair             TN23JANZRHCPH              TT23JANZRHCPH                  S23JANZRHCPH                     S23JANZRHCPH
Convert availability display to timetable             ACTN                        TT                       NOT APPLICABLE                   NOT APPICABLE
Convert timetable to availability display             TCAN                         A                       NOT APPLICABLE                   NOT APPICABLE


IX) Name Field
Add name field                                  NM2HUG/OMR/RMRS            N.2HUG/OMR/RMRS                -2HUG/OMR/RMRS                   -2HUG/OMR/RMRS

Add child name                               NM1HUG/TIM(CHD14JAN02)    N.HUG/TIM*P-C07DOB14JAN02          -HUG/C MSTR*C07            -HUG/TIM*CNN or –HUG/TIM*C07
                                            NM1LEE/SMRS(INF/ANNA/18JAN N.HUG+N.I/LEE/ANNA*18JAN0                                       -LEE/ANNA*INF3SAN1.1INFT-
Add infant name                                        09)                       9 P-INF                   -I/HUG/A MSTR*I14                  2.1/18JAN09
Change name 3 to Reed                             3/1REED/CMRS             N.P3@REED/CMRS                     -3@HUG/CMR                    -3@REED/CMRS
Delete name 3                                          XE3                       N.P3@                            -3@                            -3@


X) Phone Field
                                                                        P.ZRHT*044 886 77 55 STAR                                    9-SID DEL WORLDSPAN ITQ/0120
Add agency phone                                        AP                     TRAVEL REF           9 044 866 7755 STAR TRAVEL REF             3370800/REF
Add business phone                               AP044 886 88 66-B         P.ZRHB*044 886 88 66             9 044 866 88 99-B          9* 404 555-5055-H/444-4325-B
Change phone                                     6/044 886 99 77-B       P.2@ZRHB*044 886 99 77            92¤044 866 99 88-B                 92@ 12345648-B
Delete phone                                            XE5                       P.2@                             92¤                             92@


XI) Timatic
Display timatic menu                              TIFV TIFH & TIFA                 TI-                          ¤¤TIM                              TI
QUICK REFERENCE GUIDE                      AMADEUS                      GALILEO                  ABACUS / SABRE                     WORLDSPAN


XII) Minimum Connecting Time
Display minimum connecting time                    DM1                         DCT                       T*CT-JFK/AA                         KEC


XIII) Ticketing Field
Add ticketing field                               TKOK                         T.T*                          7T-A                            7T/
Add ticketing field with date                   TKTL20DEC                  T.TAU/20DEC                 7TAW20DEC/TEXT                   7TAW/00/20DEC
Change ticketing field to ticketed                 4/OK                       T.@ T*                        7¤T-A                           7@T/
Delete ticketing field                             XE4                         T. @                           7¤                             7@


XIV) Form of Payment Field

Add FOP field (credit card)             FPCCAX370000000000039/1112   F.AX370000000000039/D1112     5-AX45789099924589¥12/99        5$CCTP1012123456789P0201
Delete FOP field                                   XE7                          F.@                       5LINE NO @                         5$@


XV) Received Field
Add a received from field                       RFHARRIS                  R.HARRIS/D MR                 6HARRIS/D MR                         6.R
Delete a received from field                     IG or IR                      R.@                          6@                                6@


XVI) Address Field
                                          AM MR HUG HAGWEG 22           W.MR HUG*HAGWEG                                        5-CDJOHN REED#5-CD266 MAIN ST/ZRH
Add address                                    ZURICH 8000               22*ZURICH*P/8000        5/MR HUG.5 HAGWEG 22/ZURICH
Change address                               5/AM NEW TEXT                W.@ NEW TEXT                  52@/NEW TEXT                   51@-CD JOHN REID
Delete address                                     XE5                         W.@                           52-3@                        5@-CD/ALL


XVII) PNR/BF Miscellaneous Entries
End transact                                        ET                           E                            E                                E
End transact and retrieve PNR/BF                    ER                          ER                           ER                                ER
Ignore                                              IG                           I                            I                                 I
Ignore and retrieve as original                     IR                          IR                           IR                                IR
Retrieve PNR/BF                                RT LOCATOR                   *LOCATOR                     *LOCATOR                          *LOCATOR
Retrieve PNR/BF by name                         RT/HARRIS                    *-HARRIS                     *-HARRIS                          *-HARRIS
Redisplay PNR/BF                                    RT                          *R                           *A                                *R
Display history                                    RH                           *H                           *H                                *H
Repeat all customer data-all segments              RRN                      REALLSALL                  ECAPD or ICAPD                         EC*A


XVIII) Review PNR/BF
Review all                                 OP18DEC/FREE TEXT           RB.18DEC*FREE TEXT              NOT APPLICABLE                  NOT APPLICABLE
QUICK REFERENCE GUIDE                         AMADEUS                GALILEO            ABACUS / SABRE             WORLDSPAN

Change review date                                  8/22DEC             RB.@1/22DEC           NOT APPLICABLE          NOT APPLICABLE
Delete review                                         XE8                  RB.1@              NOT APPLICABLE          NOT APPLICABLE


XIX) Remarks/Notepad
Add remarks                                      RM FREE TEXT           NP.FREE TEXT            5 FREE TEXT              5FREETEXT
Delete remarks                                       XE9                   NP.1@                    51¤                     51@


XX) OSI/SSR Fields
Request (SSR) special meal                          SRVGML                 SI.VGML                 3VGML                  3SAVGML
Request (SSR) wheelchair by segment &
passenger                                         SRWCHR/P1/S3           SI.P1S3/WCHR             3WCHR5-3.1              3S1N1WCHR
Delete SSR request                                     XE6                  SI.P1S3@                45-2.1@                  31.XX
Add OSI                                       OS YY VIP ROCK STAR    SI.YY*VIP ROCK STAR    3OSI YY VIP ROCK STAR   3OSI YY PAX ROCK STAR
Change OSI                                     7/YY VIP SWIM STAR   SI.1@YY*VIP SWIM STAR             31¤           31@ YY PAX SWIM STAR
Delete OSI                                             XE7                    SI.1@                  3 1.XX                   31@


XXI) Frequent Flyer
Add frequent flyer number                       FFNUA123456789         M.UA123456789            FFIT123456-1.1      3SAN1FQTVUA123456789
Delete frequent flyer number                         XE6                   M.@                       FF¤                    31@


XXII) Display Fares
Display fare to another city from your city        FQD MAD                FDMAD                   FQ MAD                 4FDELMAD
Display fare by date and specific carrier     FQDGVAFRA/11DEC/AAY    FD11DECGVAFRA/AY        FQHELFRA11DEC-AY        4F11DECGVAFRA-AY
Display fare rule by line number                     FQN3                  FN*3                    RD3                     4F.R3
Display fare routing information                     FQR2                  FR*2                  RD3*RTG                    4FR1


XXIII) Price Itinerary/Fare Quote
Price adult fare, all passengers                       FXP                    FQ                   WP                         4P
Price passenger 2                                   FXP/P2                  FQP2                  WPN2                       4PN1
Best Buy Quote                                         FXB                  FQBB              WPNCS or WPNCB                 4PLF
Price child's fare                                 FXP/RCH                 FQ*C08                WPPCHD                    4P*PCNN
Price specific selling/ticketing country         FXP/R,PAR.OSL          FQ.PARROM              WPSBOM¥TBOM               4P*EEUR/FR
View fare quote ladder                               FQQ02                  FQL2                   NK                          4*
View fare quote rules                                 FQN2                  FQN2                   RD2                       4PR-1
View fare quote rules and paragraph                FQN2//2,5         FQN2 followed by FN1         RD2*5                   4F.R1#PEN


XXIV) Quote Fares - Fare Quote Planner
QUICK REFERENCE GUIDE                            AMADEUS               GALILEO                ABACUS / SABRE                  WORLDSPAN

To quote fare ZRH PAR round trip via YY         FQPZRHPARZRH               FQPZRHPARZRH             FSNLONPARLON                       4I
To quote fare NCE PAR MIA on 19 JUL via AF FQPNCE/CC/D19JULPAR/D19JUL                             FSNCE PAR MIA 19JUL
in C class                                          MIA/OAF           FQPNCE19JULPARMIA+AF@C   FQPNCE19JUL PAR MIA +AF @C   4I#NCE19JUL#CAFPARMIA#ODC


XXV) Convert Currency
Convert from one currency to another                FQCGBP520/EUR         FZSGBP520EUR              DC¥USD334.00/GBP             4C@520/EUR#GB
Display bank selling rate (BSR) for specific
currency against own country                            FQCUSD              FZSUSD                      DC*USD                        4C*IN
Display IATA rates of exchange (ROE)                    FQAHKD              FZIHKD                        FC*                        4C*INR/R


XXVI) Taxes
Tax information by country name (FRANCE)            FQNTAX/FRANCE         FTAX-FRANCE                 TXN*FRANCE                  GTAX-FRANCE
Tax information by country code (GB)                  FQNTAX/GB             FTAX-GB                     TXN*GB                      GTAX-FR
Passenger facility charge (PFC) for Miami             FQZPFCMIA           FTAX*PFC-MIA                  PXC*MIA                    4FPFC/MIA


XXVII) Seat Selection
Display seat map by segment                               SM3                 SA*S3                      4G3*                          41*
Display seat map from availability flight line           SM/1/Y              SA*A1C                      4G1*                          41*/
Request smoking, aisle seat                              ST/S/A                S.SA                     4GA/SA                        4RSA
Request seat number by segment &                                                                                                   4RS2-1$16A
passenger                                            ST/9AB/S6/P1,2       S.S6P1.2/9A.B               4G6/9AB-2.0
Cancel seat selection by segment                          XE9               S.P2S6@                     4GXALL                        4RX2


XXVIII) Queuing
Display queue count, all queues                            QT                 QCA                         QC/                         QCT
Display queue count on specific queue                    QC/97               QCB/97                      QC/97                      QCT*ALL
Sign into queue                                        QS/97C0D1              Q/97                       Q/97                         Q/97
Ignore queue item and return to bottom of
queue                                                    QD                     I                          I                            I
Sign out of queue and ignore                              QI                  QX+I                        QXI                         QX#I
Remove PNR/BF from queue                                 QN                    QR                        QP/99                         QR
Place PNR/BF on queue                                   QE99                 QEB/99                      QP/99                       QEP/99
Print all PNR/BF on queue 99                            QP99              QPRINT/B/99               NOT APPLICABLE                    QTP
Create queue message text                          QE/HEL 1A0988/97       NP.MESSAGE                  5 MESSAGE                    5MESSAGE
THEN                                                    THEN                  THEN                       THEN                        THEN
Send message to general message queue at
branch                                           MESSAGE then //(ENTER)     QEM/GL2                      QP/G                       QEM/GL2
QUICK REFERENCE GUIDE                      AMADEUS                  GALILEO            ABACUS / SABRE                WORLDSPAN

XXIX) Building a Passenger Name Record
(PNR) / Booking File (BF)
Display air availability                        ANSTOLON                   ASTOLON               1STOLON                   ASTOLON
Reference sell the flight                         SS1Y1                      N1Y1                  01Y1                      01Y1
Reference sell all flights                       SS3CY2                     N3C2Y3                 03Y1*                    03C2Y3
Price at best available fare                       FXB                     FQBBCLX                WPNCB                      4PLF
                                                                 N.2HUG/SAMUELMR/ANNAMR
Add name                                 NM2HUG/SAMUELMR/ANNAMRS               S           -2HUG/SAMMR/ANNMRS          -HUG/SMR/ANNAMRS
Add home phone                                AP043 777 66 55-R     P.ZRHH*043 777 66 55       9044 555 44 33-R           9*1234567 – H
Store fare                                          FXP                       FQ                     WP                       4P*
Add ticketing date field                         TKTL21DEC               T.TAU/21DEC             7TAW/21DEC              7TAW/00/21DEC
Assign seats                                     ST/R/9A/9C                S.S6/9A.C              4G69A/9C                  4RS1$9AC
Add form of payment                         FPCCAX370000000/1112     F.AX370000000/D1112    5-AX3700000000 +11/12   5$CCTP1012123456789P0201
Add received field                             RFHARRIS/R MR            R.HARRIS/S MR           6HARRIS/R MR                  6.R
End the record                                       ET                     E or ET                   E                        ER