Amadeus is an IT solutions company that provides solutions to the travel and tourism industry. It offers distribution and content, sales and e-commerce, business management, and consulting services. Nearly 75,000 travel agencies and over 11,000 airline sales offices use Amadeus systems to run their businesses. Amadeus books flights on nearly 500 airlines and makes reservations at hotels, car rentals, cruises, and tours. It has over 75 local and regional offices worldwide. Amadeus provides a central reservations system and software used widely in the global travel industry.

1. AN ASSIGNMENT
ON
AMADEUS

2. Amadeus is an I.T. solution company that provides solutions to Travel &
Tourism” industry the company provides customer, business solutions in:
 Distribution and Content,
 Sales and e-commerce,
 Business Management, and
 Services and Consulting (Amadeus.com, 2005).
 Nearly 75,000 travel agencies and more than 11,000 airline sales offices
use the Amadeus system to run their business , with its primary audience
based in Europe, the Middle East, and Africa. The company books flights
on nearly 500 airlines, and makes reservations at hotel chains, car rental
agencies, cruises, tours and ferry operators.

3.  Throughout the 1990's, Amadeus continued to set the standard for
the travel industry by developing innovative and user-friendly
products
 All its products and services were specially designed to facilitate
the making of travel arrangements for both leisure and corporate
travel.
 Booking solutions specific to car, hotel, and flight bookings
 Solutions for business travel management for corporations
 A travel booking website complete with all kinds of destination
information for the traveler.

4.  Amadeus is a computer reservations system owned by
the Amadeus IT Group with headquarter in Madrid, Spain.
 The central database is located at Erding, Germany. The
development center is located at Sophia Ant polis, (France)
 In addition to airlines, the CRS is also used to
book train travel, cruises, car rental, ferry reservations,
and hotel rooms.
 Amadeus is a member of IATA, SITA, and its IATA airline
designator code is 1A.

5.  Founded in – 1987.
 Founders- Air France, Lufthansa, Iberia and SAS.
 First office- South America in (1993).
 First office in Asia-Pacific – 1994.
 It has more than 75 local and regional offices all over world.
 In 1995 “Merged with System one” a CRS of Continental Airlines
 The year 2000 Amadeus collaborate with leading national
airlines and specialist companies.

6. Amadeus has several commands which makes it’s
working, here are some basic commands of Amadeus.

7.  Amadeus provides six (6) work areas in which a travel agent
may sign-in to. These work areas are known as
 Agent Assembly Areas (AAA’s). The work areas could be
considered as six separate connections to Amadeus where you can
create or modify reservations. The six work areas are each given
an identifier A through F.
 The command to display the status of the work areas is:
JD

8.  JI*1234AB/AS Sign into all six work areas A, B, C, D, E, F.
 JD - Display your work area status.
 JMB- Move from current work area to work area B.
 JO- Sign out of current work area only
 JOA- Sign out of specific work area A (Jump Out)
 JO* -Sign out of all work areas A/B/C/D/E/F
 JXC- Move to work area C with existing Sign in by default

9.  The Amadeus system  Sign in-
requires each user to JI<Agent Sign / Duty
sign-in and identify Code>Password
themselves so that the EXP- JI1234AB/AS
users sign-in code
 can be recorded in  Sign out
reservations. The sign-in JO
command is often
referred to as "Jump In"
due to the command
 identifier JI.
 There are two duty
codes used in the JI
command, Agent Sell
(travel agents only) (AS)
and Supervisor

10.  The Amadeus Information System (AIS) is a
central source of reference information, which is
maintained by Amadeus and service providers.
The information stored in AIS is referenced using
a structure consisting of 3levels: Category, Subject
& Page.
 The command identifier for AIS is GG and is often
referred to as "Go Get".

11.  COMMAND FORMAT-  GGAIS - Display AIS Main
GG<Category><Topic><Sub Menu.
-topic>  GGAIRBA- Display airline
information specifically for
British Airways
 GGHTLUI Display hotel
information specifically for
Utell.
 GN7- Display update
summary panel for today and
the last 7 days.
 GGCARZDLON Display
information for Budget Car
Rental in London
 GGRAIIN Indian Railways
Pages

12.  The process used to convert a
 Command is ‘DAN’
full name of an item into a DANBHUBANESWR
code is referred to as encoding -Display City Name
Bhubaneshwar Encode the
 Decoding is the
city name.
reverse process
 The Amadeus system provides
two variations to the same
command to display a location.
The first by entering a name of
location and the second by
entering a city/airport code.

13.  The Amadeus system provides different types of airline availability
displays. The availability type determines the order in which flights are
displayed. Code is (A )
 CODES
A-Availability by Arrival(Displays flights in arrival time order, including
flights that arrive up to two hours prior to time specified
D-Availability by Departure(Flight availability is displayed in departure
time order and starts. with flights departing up to one hour before the
specified time.
N-Neutral Availability(Displays flights departing one hour before the time
specified in your entry. Non-stop flights are displayed in order of
departure time
 Command Format
A<Type Code><Date><Origin><Destination><Optional Entries....>
 Command Example
AN30AUGMNLBKK

14.  Display availability  AN29AUGLONBOM/A
for nominated date, BA/CB
city pair, airline
preference BA and
class preference B

15.  The Amadeus Schedule display allows you to display flights for
airline carriers, as well as those who do not provide reservations
access to their flights in Amadeus. Code is (SN)
 There are two differences between an availability and a
schedule display:
1. By default Amadeus displays all participating airlines flights
scheduled for the requested city pair, even when they are closed
for sales.
2. In order to display flights for airlines that have no sales agreement
with Amadeus, the option /AYY is mandatory. The flights are
displayed without a posting level after the class code.
 Command Format
S<Type Code><Date><Origin><Destination>
 Command Example
SN10DECDELDXB
SN31AUGCCUDAC/AYY

16.  The Schedule display change entries are used as follow-up
entries after you have entered an initial availability entry. The
identifier for schedule change commands is SC
 Command Examples
SCSYD Change departure city
SC//PAR Change destination city
SC09FEB Change date
SC1500 Change Time

17.  The Amadeus Timetable displays flights operating during a
specified one-week period.
 To display flights of airlines that do not have a sales agreement
with Amadeus, add the airline preference option /AYY to the end
of your command
 Code is TN
 Command Format
TN<Date><Origin><Destination>
 Command Example
TN10SEPWASNYC
TN01SEPDACCCU/AYY

18.  The Flight Information stored and displayed in Amadeus
provides the most up-to-date information about the operation of a
particular flight both before and after departure. The flight
information available in Amadeus is provided by airlines.
 Command Format
DO<Flight No>/<Optional Date>/<Optional City Pair
 Command Example
DOLH760/08FEB/FRADEL

19.  The systems provide two main command methods of selling an
air segment.
 Short Sell
This method requires the user to first display an Amadeus
availability display before selling, using line numbers from the
availability display as a reference.
 Long Sell
This method requires that the user provide the flight number,
departure date, origin point, destination point and number of seats
required into the command entry.
 The command identifier for sell is SS.
 Short Sell
Command Format
SS<No of Seats><Class><Availability Line No>
(SS1Y1)

20.  Long
Sell
Command Format
SS<Carrier><Flight
No><Class><Date><Origin><Destination><No of Seats>
 Command Example
SSNZ102Y12OCTSYDAKL2

21.  The Open Segment command is used if a client wishes to
purchase a journey but does not wish to reserve a specific flight or
date
 The command identifier for Open Segments is SO and is often
referred to as "Sell Open".
 Command Format
SO<Carrier Code><Class><Origin><Destination>
 Command Examples
SOAZYBOMROM (Create Open Segment for carrier AZ and
class Y between BOM and ROM)
 SOAZY05NOVROMBOM (Create Open Segment for carrier AZ
in Y class and between ROM and BOM for specified date.

22.  A Passenger Name Record (PNR) is a reservations record stored
in Amadeus containing details for a particular passenger or group
of passengers.
 A completed PNR must contained the following mandatory
elements.
Name Element (NM)
Itinerary Element (SS)
Telephone Element (AP)
Ticketing Arrangement Element (TK)
Received From Element (RF)

23.  The itinerary component of the PNR may consist of Air, Hotel or
Car segments, or a combination thereof.
 Name Element
Command Format
NM<Number of Names With the
Same Surname><Surname>/<First Name or Initial><Title>
 Command Examples
NM1BIRLA/K K MR
Add single name element for 1 passenger
surname BIRLA, initial K K and title MR.

24. Command Examples
 NM1BIRLA/K K MR Add single name element for 1 passenger
surname BIRLA, initial K K and title MR
 NM2KHANNA/JATINMR/RADHAMRS Add two passenger
names, same surname.
 NM1SHARMA/AJAYMR1GUPTA/RAKESHMRAdd two
passenger names, different surnames.

25.  The Telephone (Contact) element
Indicator Explanation
is used to store the contact
telephone information for the
H Passengers
passengers on the PNR. Home / Hotel
Contact
 Telephone contacts entered into
B Passengers
the PNR do not generate to the Business
airlines and therefore are entered Contact
for the travel agent’s information
A Travel Agency
only.
Contact
 Command Format
M Mobile Contact
AP<Text of TelephoneNumber>-
<Contact Indicator>
 EXP- APDEL91113351155-B
(Business contact in Delhi)

26.  The Ticketing Arrangement CODES EXPLANATIONS
element (TK) is used to indicate
what the current ticketing
arrangement status is of the
DO<Date> Ticketing is
PNR.
Domestic (Time
 Command Format Limit).Itinerary
TK<Ticketing ArrangementCode> where all flights are
within the same
country.
 Command Examples IN<Date> Ticketing is
TKTL11SEP/0800 International (Time
Limit).
Add ticketing time limit date
Itinerary where all
and time . flights are not
within the same
country

27.  Received from element  Received From element is used to
store the name of the person who creates or modifies a PNR.
After
the PNR has been stored using the End Transaction command, the
RF element is transferred to the PNR History.
 Command Format
RF<Text>
Command Example
RFMRKHANNA Add received from element, Mr Khanna is
the person requesting the creation or modification of a PNR.
 End Transaction The End Transaction is the last mandatory
entry for creating a new PNR or modifying a retrieved PNR.When
you make this entry, the system checks the PNR to ensure that all
the mandatory elements are present and correct, and that there are
no inconsistencies.
 ET End transaction and exit current PNR.

28.  The Ignore (IG) command is
IG Ignore PNR, discard all
used to ignore and discard
additions or modifications.
any additions or
modifications to a new or
existing PNR.
IR Ignore and Retrieve PNR.
You cannot use it with a
newly created PNR.

29.  The Amadeus system provides special command options that
allows you to create PNR's for Unaccompanied Minors (UMNR).
Unaccompanied Minors require special handling by the Passenger
Services staff at the airline.
 Unaccompanied Minors must be reserved on their own PNR and
therefore other passenger types are not permitted.
 Short sell
SS1Y1/UM8 Book a seat for an 8-year old child
 Long Sell
SSAF1055Y20APRZRHCDG UM1/8

30.  You can convert from one Convert 2400 FQC2400/USD
currency to another, from INR (local
NUC's to local currency, and currency
assumed) to
from local currency to NUC’s
USD using BSR
using the FQC command
 Code Explanation
S Bankers Selling
Rate (BSR)
C IATA Clearing House Convert FQC560USD/D
562USD to EM/A
Rate (ICH)
DEM using all
A All of the above rates rates

31.  Amadeus' new generation solution also enables Travel
Agents to increase efficiency.
 One can have everything at an individual place.
 Revenue Management
 Data Management
 Sales & Reservation
 Amadeus' new generation solution enables you to keep
up-to-date with the latest information.
 Improve your profitability
 Manage the investment risks
 Amadeus Link Hotel is a multi-GDS distribution
services company which directly links the hotels

32. NAME CREATED BY USED BY
Sabre American Airlines Vietnam Airlines
JetBlue Airways
Frontier
Galileo United Airlines Sabena , Alitalia
British Airways
Worldspan Delta Hotwire, Hotels,
Priceline,Orbits‘
BookIt.com
Abacus Abacus international Online travel agencies,

33. NAME CREATED BY YSED BY
KIU Kiu Company Over 12 individual
airlines
SHARES(Not working) Continental Airlines American Express
Patheo Finnair,KLM American Express

34.  Amadeus software is playing an important part in travel industry
it is used by huge number of people, as being a backbone to travel
industry Amadeus would be playing a part in the growth of
industry or the people those are using it. it can be estimated that it
is used by 9052 travel agencies over all India It has extended to
172 cities of India.