Amadeus is an IT solutions company that provides reservation systems and business solutions for the travel and tourism industry. It serves over 75,000 travel agencies and 11,000 airline sales offices globally, primarily in Europe, the Middle East, and Africa. Amadeus books flights on 500 airlines and allows customers to make reservations with major hotel chains, car rental agencies, cruise lines, and tour operators. It has continued innovating its products and services since the 1990s to facilitate travel arrangements for both leisure and corporate customers.

1. AMADEUS
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2. AMEDEOUS GROUP
Amadeus is an IT Solution company that provide solution for
travel and tourism industry. The company provide company
business solution in –
 Distribution and content
 Sales and e commerce
 Business management
 Services and consulting
 Nearly 75,000 travel agencies and 11,000 airline sales office
use the Amadeus system in their office with primary
audience based in Europe, middle ease and Africa.
 Company books flights on 500 airline approx and makes
reservation at hotel chains, car rental agencies, cruise, tours.
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3. GROWTH & DIVERSIFICATION
 throught the 1990,s amadeous continued to set the standard
for travel agency by developing innovative and user friendly
products
 all its products and services were specially designed to
facilitate the makiing of travel arrangements for both leisure
and corporate travel.
 booking solution specific to car, hotel and flight bookings.
 solutions for bussiness travel management for corporations
 a travel booking website complete with all kinds of
destination information for the traveller.
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4. INTRODUCTION
Amadeus is a computer reservation system owned by Amadeus IT
Group with headquarter in Madrid, Spain
The central database is located at Erding, Germany. The development
center is located at Sophia Ant Polis. (France)
In addition to airlines the CRS is also used to book train travel, cruise,
car rental, room reservation, ferry reservation
Amadeus is a member of IATA, SITA .
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5. HISTORY
 Founded in – 1987.
 Founders- Air France, Lufthansa, Iberia and SAS.
 First office- South America in (1993). First office
in Asia-Pacific – 1994.
 It has more than 75 local and regional offices all
over world.
 In 1995 “Merged with System one” a CRS of
Continental Airlines
 The year 2000 Amadeus collaborate with leading
national airlines and specialist companies.
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6. 7th November 2012 6
Amadeus has several commands which makes it’sworking, here
are some basic commands of Amadeus.

7. Amadeus work areas
 Amadeus provides six (6) work areas in which a travel agent
may sign-in to. These work areas are known as
 Agent Assembly Areas (AAA’s). The work areas could be
considered as six separate connections to Amadeus where
you can create or modify reservations. The six work areas
are each given an identifier A through F
 The command to display the status of the work areas is: JD
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8. COMMAND FOR WORK AREAS
 JI*1234AB/AS Sign into all six work areas A, B, C, D,
E, F.
 JD - Display your work area status.
 JMB- Move from current work area to work area B.
 JO- Sign out of current work area only
 JOA- Sign out of specific work area A (Jump Out)
 JO* -Sign out of all work areas A/B/C/D/E/F
 JXC- Move to work area C with existing Sign in by
default
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9. 7th November 2012 9

10. SCREEN DISPLAY
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11. COMMANDS SIGN IN/SIGN OUT
 . The Amadeus system
requires each user to sign-
in and identify themselves
so that users sign-in code
 can be recorded in
reservations. The sign-in
command is often referred
to as "Jump In" due to the
command
  identifier JI.
  There are two duty
codes used in the JI
command, Agent Sell
(travel agents only) (AS)
and Supervisor
Sign in-
JI<Agent Sign / Duty
Code>Password
the EXP- JI1234AB/AS
Sign out
JO
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12. AMEDEOUS INFORMATION
SYSTEM INTRODUCTION
 The Amadeus Information System (AIS) is a
central source of reference information, which is
maintained by Amadeus and service providers.
The information stored in AIS is referenced using a
structure consisting of 3levels: Category, Subject
& Page.
 The command identifier for AIS is GG and is often
referred to as "Go Get".
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13. (AIS) COMMANDS
 COMMAND FORMAT
 GG<Category>TOPIC
>SUB-TOPICS>
GGAIS – Display AIS Main
menu
GGAIRBA – Display airline
information specially for
Utell
GGN7 – display hotel
summary panel for today
and last 7 days
GGCARZDLON – Display
information for budget car
rental in LONDON
GGRAIIN – Indian railway
pages
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14. 7th November 2012 14
GGAIS Display AIS Main Menu
GGA Alphabetical list of all categories in AIS, starting with A
GGPCAAF Display information on access and function level of Air France
GGPCALFUN Display information on function level for all airlines
GGPCALACC Display information on access level for all airlines
GGPCALCOU List of carriers with origin country.
GGAIRBA Display airline information specifically for British Airways
GGPCALCOU Display list of users with origin country
GGHTLUI Display hotel information specifically for Utell
GGCARZI Display car information specifically for Avis
GGCARZDLON Display information for Budget Car Rental in London
GGCOUFR Display country information for France
GGAPTNRT Display airport information for Narita Airport in Tokyo
GGWEADEL Display present weather information for Delhi
GGCODEW Display airline industry codes beginning with the letter W
GGNEWS Display AIS news information, system enhancements and updates
GN Display the AIS update summary panel for today and yesterday
GN7 Display update summary panel for today and the last 7 days
GGAMAIN Display Amadeus helpdesk information for the national marketing company in India
GGAMAINTRA Display training schedules
GGAUXIN Display of IVS package "Source" (on subscription only)
GGFQT Display of Fare related information
GGCAL98DEC Display of Calendar for requested Year and Month.
GGAMAINQRG Quick reference guide for Reservation entries
GGAMAINQRT Quick reference guide for Ticketing entries
GGALLIANCES Display information on airline alliances
GGAIRBAINDIA Newly created information page for British Airways for India (also for AF , AC , SQ)
GGRAIIN Indian Railways Pages
Command Examples

15. ENCODING & DECODING
Encode - put info in code language.
Decode – put out info fro m code language
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16. Airport/cities
ENCODE
DANLONDON
DECODE
DACLON
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17.  COUNTRY & CURRENCY
 AIRLINES
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18. State / Province
DNSQUEBEC
Display Name State (encode) Quebec
DNSARKANSASUS
Display Name State Arkansas in USA
DNSUSTN
Display Name State (decode), country code US, state code TN
DNSAU
Display Name States within country code AU
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19. Equipment
1. AIRBUS - DNEAIRBUS
2. BOEING - DNEBOIENG
Hotel Chain
Conversions
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20. Date and Time Calculations
DDMAD
Display current date and time in Madrid (MAD)
DD19JAN01
Display Day of the Week
DDLAX1500/MUC
Display the date and time in Munich when it is 1500
hours in Los Angeles
DDOSA/DEL
Display time difference between Osaka and Delhi
DDNCE1800/SYD0500+2
Display calculated elapsed flying time for a flight
DD12APR/-35
Determine the date a number of days before a
pecific date
DD15MAR/21
Determine the date a number of days after a specific
date
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21. AVAILABILITY
 The Amadeus system provides different types of airline
availability displays. The availability type determines the order in
which flights are displayed. Code is (A )
 CODES
 A-Availability by Arrival(Displays flights in arrival time order,
including flights that arrive up to two hours prior to time specified
 D-Availability by Departure(Flight availability is displayed in
departure time order and starts. with flights departing up to one
hour before the specified time.
 N-Neutral Availability(Displays flights departing one hour before
the time specified in your entry. Non-stop flights are displayed in
order of departure time
 Command Format
 A<Type Code><Date><Origin><Destination><Optional
Entries....>
 Command Example AN30AUGMNLBKK
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22.  Display availability
for nominated date,
city pair, airline
preference BA and
class preference B
 AN29AUGLONBOM
/ABA/CB
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23. SCHEDULE DISPLAY
 The Amadeus Schedule display allows you to display flights for
airline carriers, as well as those who do not provide reservations
access to their flights in Amadeus. Code is (SN)
 There are two differences between an availability and a schedule
display:
1. By default Amadeus displays all participating airlines flights
scheduled for the requested city pair, even when they are closed for
sales.
2. 2. In order to display flights for airlines that have no sales agreement
with Amadeus, the option /AYY is mandatory. The flights are
displayed without a posting level after the class code.
 Command Formats<Type Code><Date><Origin><Destination>
 Command ExampleSN10DECDELDXBSN31AUGCCUDAC/AYY
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24. SCHEDULE DISPLAY CHANGE
COMMANDS
The schedule display change entries are
used as follow up entries after you have
entered an intial availability entry. The
identifier for schedule change command is
SC
COMMAND EXAMPLE
SCSYD – change departure city
SC//PAR change destination city
SC08FEB – change date
SC 1500 – change time
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25. TIME TABLE DISPLAY
 The Amadeus Timetable displays flights operating
during a specified one-week period.
 To display flights of airlines that do not have a sales
agreement with Amadeus, add the airline preference
option /AYY to the end of your command
 Code is TN
 Command Format
TN<Date><Origin><Destination> Command
Example TN10SEPWASNYC TN01SEPDACCCU/AYY
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26. TIME TABLE NUETRAL
TN20MARDELBOM/AIC
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27. 7th November 2012 27

28. FLIGHT INFORMATION
The Flight Information stored and displayed in
Amadeus provides the most up-to-date information
about the operation of a particular flight both
before and after departure. The flight information
available in Amadeus is provided by airlines.
Command Format DO<Flight No>/<Optional
Date>/<Optional City Pair
Command Example DOLH760/08FEB/FRADEL
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29.  AMADEUS COMPLETE ACCESS ( / ) Amadeus Complete Access gives the highest level of connectivity between an airline and
Amadeus, including last-seat availability and immediate confirmation. Example of airlines supporting this feature are BA, AF, MK, QF,
SA, 9W. The access level is represented by a (/) in the Amadeus availability displays.
 AMADEUS ACCESS SELL ( . ) Amadeus Access Sell offers a fully secured sale for each seat. When a seat sell request is made,
Amadeus checks the flight in the airline’s own inventory system. According to the status, the sale is confirmed, waitlisted, or rejected
immediately. If the airline confirms the booking at segment sell time, a HK status is returned.The Airline’s own record locator is
automatically appended to the Amadeus PNR after EOT.If the airline does not confirm the booking, a UC or HL status code is returned.
 Note: Agents may use direct access to get last seat availability Ex KU, AI, VS
 DIRECT ACCESS (DIR) ( * ) Direct Access provides a real-time link to the airline’s own system to display an accurate availability at the
time the request is made. This link is created through the use of Direct Access entries (ACL or 1xxAD entries).This functionality
provides last seat availability of the airline on a secondary display. Seats sold on this real time link carry a LK status code. The airline
may have the record locator return option supported. It is important that the sell entry be made within 3 minutes of accessing the direct
access display. Ex GA, SV
 STANDARD ACCESS Schedules are updated on a weekly basis.When you book a seat on a standard access airline, the airline may
revert with the confirmation or rejection of sale within 12 hours. If the airline supports Record Return option, its own record locator is
appended to the PNR. Seats sold are in SS status code. Ex RA
 AMADEUS TICKETLESS ACCESS ( - ) Amadeus Ticketless Access is a new type of access that enables end users to get availability
and schedules from the low cost carriers in the Amadeus principal displays. Ticketless Airlines are identified by a ‘ - ’ in the Access
indicator field and by the letter “Y” in the Ticketless Access field of the carrier’s GG PCA page. For more information refer to HE TLA.
Ex AK
 AMADEUS LAST SEAT AVAILABILITY INDICATOR A Slash indicator, (/), displayed before the Departure (/ PLACED BEFORE THE
DEPARTURE CITY) city indicates that the seat count you see is obtained in real time from the airline’s inventory. The seat count
shown for a class is the true number
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30. SELL AIR SEGMENTS
 The systems provide two main command methods of selling
an air segment.
 Short Sell This method requires the user to first display an
Amadeus availability display before selling, using line
numbers from the availability display as a reference.
 Long Sell This method requires that the user provide the
flight number, departure date, origin point, destination point
and number of seats required into the command entry.
 The command identifier for sell is SS.
 Short SellCommand Format
 SS<No of Seats><Class><Availability Line No>(SS1Y1)
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31. CONTINUED…
 Long Sell Command Format
SS<Carrier><Flight
No><Class><Date><Origin><Destinatio
n><No of Seats>
 Command Example
SSNZ102Y12OCTSYDAKL2
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32. OPEN SEGMENT
The Open Segment command is used if a client wishes
to purchase a journey but does not wish to reserve a
specific flight or date
The command identifier for Open Segments is SO and
is often referred to as "Sell Open".
Command FormatSO<Carrier
Code><Class><Origin><Destination>
Command Examples SOAZYBOMROM (Create Open
Segment for carrier AZ and class Y between BOM
and ROM)
SOAZY05NOVROMBOM (Create Open Segment for
carrier AZ in Y class and between ROM and BOM for
specified date.
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33. PASSANGER NAME RECORD
A Passenger Name Record (PNR) is a
reservations record stored in Amadeus
containing details for a particular
passenger or group of passengers.
A completed PNR must contained the
following mandatory elements. Name
Element (NM) Itinerary Element (SS)
Telephone Element (AP) Ticketing
Arrangement Element (TK) Received
From Element (RF)
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34. CONTINUED…
 The itinerary component of the PNR may consist
of Air, Hotel or Car segments, or a combination
thereof.
 Name Element Command Format NM<Number of
Names With the Same
Surname><Surname>/<First Name or
Initial><Title>
 Command Examples NM1BIRLA/K K MR Add
single name element for 1 passenger surname
BIRLA, initial K K and title MR.
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35. CONTINUED…
Command Exam.ples
NM1BIRLA/K K MR
Add single name element for 1 passenger
surname BIRLA, initial K K and title MR
 NM2KHANNA/JATINMR/RADHAMRS
Add two passenger names, same surname.
NM1SHARMA/AJAYMR1GUPTA/RAKESH
MRAdd two passenger names, different
surnames
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36. (PNR) TELEPHONE ELEMENT
 The Telephone (Contact) element Indicator
Explanation is used to store the contact telephone
information for the H Passengers passengers on
the PNR. Home / Hotel Contact
 Telephone contacts entered into B Passengers the
PNR do not generate to the Business airlines and
therefore are entered Contact for the travel agent’s
information A Travel Agency only. Contact
 Command Format M Mobile Contact AP<Text of
TelephoneNumber>- <Contact Indicator>
 EXP- APDEL91113351155-B (Business contact in
Delhi)
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37. TICKETING ELEMENT
 The Ticketing
Arrangement element
(TK) is used to indicate
what the current ticketing
arrangement status is of
the PNR.
 Command Format
TK<Ticketing
ArrangementCode>
 Command Examples
TKTL11SEP/0800
 Add ticketing time limit
date Itinerary where all
and time .
CODES EXPLANATIONS
DO<Date> Ticketing is Domestic
(Time Limit).Itinerary where all
flights are within the same
country. Y
IN<Da International (Time Limit).
te> Ticketing is flights are not
within the same country
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38. (PNR) REF & ET
 Received from element -- Received From element is used
to store the name of the person who creates or modifies a
PNR. After the PNR has been stored using the End
Transaction command, the RF element is transferred to the
PNR History.
 Command Format RF<Text>
 Command Example RFMRKHANNA --Add received from
element, Mr Khanna is the person requesting the creation
or modification of a PNR.
 End Transaction --The End Transaction is the last
mandatory entry for creating a new PNR or modifying a
retrieved PNR.When you make this entry, the system
checks the PNR to ensure that all the mandatory elements
are present and correct, and that there are no
inconsistencies.
 ET --End transaction and exit current PNR.
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39. (PNR)
 The Ignore (IG)
command is used to
ignore and discard
IG any additions or
modifications to a
new or existing
PNR.
IG--Ignore PNR,
discard all additions
or modifications.
IR --Ignore and
Retrieve PNR. You
cannot use it with a
newly created PNR
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40. UNACCOMPANIED MINORS
The Amadeus system provides special
command options that allows you to create
PNRs for Unaccompanied Minors (UMNR).
Unaccompanied Minors require special
handling by the Passenger Services staff at the
airline.
Unaccompanied Minors must be reserved on
their own PNR and therefore other passenger
types are not permitted.
Short sell SS1Y1/UM8
Book a seat for an 8-year old child
Long Sell SSAF1055Y20APRZRHCDG UM1/8
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41. CURRENCY CONVERSION
 you can conver from one
currency to another, from
NUC’S to local currency,
and from local cureency to
NUC’S using FQC
command
 Code explanationa
 S – banker selling rate
(BSR)
 C- IATA clearing house
rate
 A- all for the above rates
Convert 2400
INR (local
currency
assumed) to
USD using
BSR
FQC2400/USD
Convert 562
USD to DEM
using all rates
FQC560USD/D
EM/A
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42. ADVANTAGES
 Amadeus new generation solution also enables Travel
Agents to increase efficiency.
 One can have everything at an individual place.
 Revenue Management
 Data Management
 Sales & Reservation
 Amadeus new generation solution enables you to keep up-
to-date with the latest information.
 Improve your profitability
 Manage the investment risks
 Amadeus Link Hotel is a multi-GDS distribution services
company which directly links the hotels
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43. NAME CREATED BY USED BY
SABRE AMERICAN AIRLINES VIETNAM AIRWAYS,
JET BLUE AIRWAYS,
FRONTIER
GALIELIO UNITED AIRLINES BRITISH AIRWAYS,
ALTANTIA
WORLDSPAN DELTA HOTWIRE, HOTEL
PRICELINE,
ABACUS ABACUS
INTERNATIONAL
ONLINE TRAVEL
AGENCIES
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44. CRM
NAME CREATED BY USED BY
KIU Kiu company Over 12 individual
airlines
Patheo Fiinair, KLM AMERICAN
EXPRESS
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45. CONCLUSION
 Amadeus software is playing an important
part in travel industry it is used by huge
number of people, as being a backbone to
travel industry Amadeus would be playing a
part in the growth of industry or the people
those are using it. it can be estimated that
it is used by 9052 travel agencies over all
India It has extended to 172 cities of India.
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