Gayle Lewis is a motivated professional with extensive experience in customer service and training roles. She currently works at Bunnings Warehouse as the G3 Expert providing garden care advice to both retail customers and trade clients. Previously, she worked at CPA Australia as a Learning Development Executive where she created training programs and oversaw facilitators. She also held roles at Masters and Bunnings in retail customer service and was the Learning & Development Coordinator at CSL Biotherapies. Gayle has qualifications in business operations management and industrial education and training. She is skilled in customer focus, problem solving, and teamwork.

1. Gayle Robyn. Lewis
Résumé Mob: 0423 106 887
e-Mail: gayle.lewis@yahoo.com.au
LinkedIn: https://www.linkedin.com/in/gaylerlewis
Career Summary
I am a motivated professional with extensive experience in the delivery of customer driven solutions. I have
experience in the understanding and meeting customer needs. I have experience in the negotiation and
engagement of service provider’s in the delivery of services and events. I have achieved success on long
term projects to meet the varied requirement while maintaining day to day outcomes. I include skills in face
to face customer service and operational management and experience gained in Just in Time warehousing
environment and retail setting. I am currently classified as a garden care expert in a large hardware
warehouse environment providing both retail and trade advice within the horticultural environment.
Key Strengths.
• Structured approach to issues
• Practical Problem Solver
• Thrive in a hands on environment
• Collaborative
• Innovative
• Passionate
• Client focused
• Patient
• Team Member
Work Experience Summary
Full time Team member with Bunnings Warehouse May 2014 – Current
Retail Customer Service
Bunnings:- I have gained considerable customer service experience working in the retail industry providing
customer advice and dealing with complaints. I am currently employed on a full time basis in the leisure and
life style area, primarily in the nursery where I am the G3 Expert in green life/ garden care and landscape.
A significant part of my role is working with landscape developer clients in complying with approved
landscape design for multi-unit developments at times providing suitable alternatives to specified plants
from approved site plans. I also deliver DIY workshops and project advice on weekends, conduct the
monthly community garden club and participate in the majority of the offsite community events and
activities.
Casual Employee (Masters & Bunnings)
Retail Customer service role Nov 2014 – May 2014
Masters:- Employed as a casual employee for Masters in the Green life (Garden Centre) I started as a
general customer service associate but have been moved to the green life area due to my interest and
general knowledge.
Bunnings:- Currently employed on a casual basis the leisure and life style area which includes the nursery
section. I have gained experience working in the nursery at the Maribyrnong store and in the in the new
store fit out at West Footscray.
GEOFFREY R. LEWIS

2. Gayle Lewis
CPA Australia
Professional body of 150,000 members employed with in the accountancy profession.
Learning Development Executive 2008 – 31 Oct 2014
This role requires the project management and creation of continual professional development programs
for CPA Australia members employed in the accountancy profession. This includes the management of
end to end learning products, including the discovery of the needs of the customer. My responsibilities
include the recruitment, monitoring and mentoring of facilitators involved in the delivery across all capital
cities, ranging from senior academics and experienced practitioners. This role includes the development of
formal face-to-face workshop material and material for use in multimedia delivery methods with budgetary
requirements. A regular component of the current role is the reporting of progress of the suite of programs
to management against budgetary and performance measures.
Key achievements:
• Created Blended learning modules to enhance knowledge of Face to Face (F2F) and distance
learning manual.
• Project managed the conversion of F2F and creation of e-learning programs.
• Managed the creation of fact sheets on Islamic Financial services for the World Congress of
Accountants as part of CPA Australia’s participation
• November 2008 to Mid Jan 2009 Acting Product Development Manager
• Project Manage construction of a 5 module learning program, including delivery of pilot workshops
and self paced learning material for Australian Taxation Office ATO.
• Selected as, and trained as a Change Coach within the organisation
• Within a short period of time, manage the review and rewrite of outdated material to meet short
delivery time frames.
CSL Biotherapies
A global Bio-pharmaceutical manufacturer based in Melbourne, employing 900 staff at its Parkville site.
Learning & Development Coordinator 1998 – 2007
Responsible for the scheduling of the learning and development programs to meet the requirements (100+
training events pa) for the business within time and budgetary requirements. Delivered training sessions
including fortnightly orientation, Equal Employment Opportunity, Trade Practices and Privacy Act
awareness for new employees at all levels. Specialised in delivering training in computer literacy skills to
new learners who were apprehensive about the acquisition of these new skills, via small groups and one
on one sessions.
Negotiate with providers and facilitators for the provision of training services and coordinated the required
facilities and training material. Discussed and planned departmental training with divisional managers to
meet individual and group needs and suit operational needs. The role also required the maintenance of all
learning centre facilities and training equipment in functional condition.
Reported to senior HR and operation mangers of group and company achievements and learning
development budgets preparation and spend. Developed reporting tools for various managers
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3. Gayle Lewis
Key achievements:
• Mentored and advised individual employee in the most appropriate learning and development for
their career advancement.
• Collaborate with mangers in the development of learning and development needs to meet group and
individual employee needs.
• Developed and produced flexible learning material to meet large scale orientation of external
contractors on to the CSL Biotherapies Site.
• Managed confidential personnel training records.
• Participated in senior management succession planning activities
• Contributed to the World Health Organisation publication for the Training of cGMP
Raw Materials Store Manager 1996 – 1998
Manage the Raw Material Warehouse to meet the logistical requirements of the manufacturing operations.
Manage the daily activities of a team of stores people.
• Instigated a competency based advancement system for stores staff, enabling advancement via
skills and knowledge acquisition so all staff attained their Cert III in warehousing and Distribution
• Successfully encouraged and mentored two of my direct report to advance their careers and taking
my position and that of the Finished Products store manager position
Warehouse Supervisor 1996 – 1996
Supervise stores personnel in day to day warehousing duties.
• Supervise the relocation to new warehousing facilities while still meeting operational needs.
Store person 1988 - 1996
Royal Australian Air Force
Leading Aircraftman (Stores) 1978 – 1987
Education
Graduate Certificate in Industrial Education & Training RMIT 2006
Associate Diploma of Business (Operations Management) VU 2001
Certificate IV Assessors & Workplace Training RMIT 1999
Additional Skills
 Computer literate. MS Office
 Initiator and convener of the CSL work
place Bicycle user group (BUG)
 Good comprehension of training
competencies and Cross Industry
Training Packages
• Team Manager for CPA Australia Around
the Bay Team
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4. Gayle Lewis
• Volunteer Bike rider Trainer for Jika Jika
community House
• Ex Treasure of Moreland Bicycle user
group
Licences
 Full Manual Car, Motorcycle and HR license and LF and LO Forklift Certificates
Referees
On request
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