The document is a curriculum vitae for Saumendra Kumar Ganthia. It summarizes his professional objective of providing excellent hospitality and guest satisfaction. It details his work history including various front office roles over 10 years at hotels in Bhubaneswar, New Delhi, and Puri. It also lists his qualifications like a postgraduate diploma in accommodation operations, education qualifications including a bachelor's degree, and software skills including Microsoft Office and hotel management systems.

1. CURRICULAM VITAE
SAUMENDRAKUMAR GANTHIA
At/Po--Khalisahi
Via--Khandapara
Dist—Nayagarh
Pin—752077, (Odisha)
Email ID—skumar.hotel@gmail.com
Mob. No- 9438643110, 7205185022
PROFESSIONAL OBJECTIVE:
To provide the highest level of comfort and hospitality to all guests. Achieve total guest
satisfaction by providing service, which is the best in class, and maximize organizational
profitability through effective utilization of all resources.
TRAINING PROGRAME DURING COURSE:
 One month Exposure Tr. in swosti plaza, Bhubaneswar.(18/12/06 to 13/01/07)
 Four months Industrial Tr.in Toshali sands, Puri.(04/07/07 to 12/10/07)
EMPLOYMENT HISTORY:
 6 months worked as a F.O. Assistant in The Presidency, Bhubaneswar.
 2 years worked as a F.O.Assistant in The New Marrion, Bhubaneswar.
 2 Years & 9 Months worked as a F.O.Executive in The Presidency, Bhubaneswar.
 1 year worked as a Front Office Executive at Hotel Blue Stone by Spree, New
Delhi.
 Presently associate with Hotel Holiday Resort, Puri as a Front Office Executive.
DUTIES & RESPONSIBILITIES:
 Taking care of entire operation.
 Escorting vvip Guest and take care of their check in.
 Handling Guest Complaints, interaction with guest taking Feedback.
 Making MIS and competitors analysis reports.
 Ensure safety and security of guest belonging.

2.  Maintain daily reports on occupancy, Average Rate, Reservations etc.
 Giving courtesy call to guest, Updating guest profile.
 Ensure that company and industry standards are maintained.
 Work within the allocated Budget.
 Looking the business development of the Hotel.
 Resolve guest problem quickly, efficiently and courteously. Keeps focus on Service
Recovery to make sure that the business is retained for future.
 Maintaining good communication and working relationship with the departments.
 To make the right decision in the absence of higher authority.
 Handling day to day Checks-in & Checks out.
 Verify the accurate room status information maintained and properly communicated
to Sales and other respective departments.
 Maintaining Hospitality calls – process to check guest satisfaction level & feedback
for improving the product for future business.
 Following the SOP’s of all areas of the hotel.
PROFESSIONAL QUALIFICATION:
 Post Graduate Diploma in Accommodation Operation and Management (2006-
2007) in IHM, Bhubaneswar, Odisha.
 PGDCA in ITCT, Khnadapara, Odisha.
EDUCATIONAL QUALIFICATION:
 Board of secondary education, Orissa passed with 62.4%.
 Council of higher secondary education in Science, Orissa passed with 35%.
 Bachelor in Science in Utkal University passed with 45%.
SOFTWARE KNOWLEDGE:
 Working knowledge on MS-Office, power Point & Excel
 Working Experience on IDS (3.2, 3.3, &4.1& Express V2 version) Software.
PERSONAL INFORMATION:
Father’s Name : Mr.Basanta Kumar Ganthia
Date of birth : 02.07.1983
Nationality : Indian
Sex : Male
Marital Status : Married
Hobby : listening music, Making friends & Travelling
DECLARATION:
I affirm that the information furnished in this resume is true and correct to the best of my
knowledge.
Saumendra Kumar Ganthia