The document describes ZA Tech, an insurtech company that provides SaaS solutions to insurers across Asia and Europe. It has over 800 employees focused on R&D and delivery and has issued over 250 million policies annually. ZA Tech's core offering, called Graphene, is a full-stack, digital-first insurance platform that supports the entire insurance value chain and can be customized to meet different business needs.

1. TDI InsurTech
Innovation Award 2023
Supporting information - Graphene

2. 1
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ZA
Tech
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Confidential
and
proprietary
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distribution.
SaaS solutions battle-proven at scale – across
borders, business lines and operating models
Note: Selection of client logos only; the highlighted points on the map refer to locations with ZA Tech employees
EMEA HQ
Ireland
France
Netherlands
Denmark
R&D and
delivery power
>800 FTE
in tech team
Germany
Serbia
Japan
Hong Kong
Shenzhen
Shanghai
Dalian
Group HQ:
Singapore
Thailand
Vietnam
Battle-proven
at scale
>250M policies
current annual run rate
of policies issued
Clients & teams
across Asia
& Europe
Indonesia
Malaysia
E2E value chain
coverage via
4 SaaS
solutions
Growing partner
ecosystem
>30 top clients
Tier 1 insurers
& digital platforms

3. 2
©
ZA
Tech
–
Confidential
and
proprietary
information.
Not
for
distribution.
2
©
ZA
Tech
–
Confidential
and
proprietary
information.
Not
for
distribution.
ZA Tech enables insurers &
intermediaries to unlock new growth
opportunities
Embedded
insurance
Embed insurance
seamlessly into
any partner
products and
services to create
new integrated
propositions
Lifestyle
insurance
Use customers’
lifestyle activities
as trigger event to
easily accumulate
protection and offer
usage-based
insurance
Traditional
distribution
Enable efficient
insurance sales
through traditional
offline channels –
powered by digital,
automated
backend processes
Travel E-commerce Mobility Payments Healthcare Motor Lifestyle Digital banking
Across verticals and ecosystems…
Digital direct &
digital banca
Offer insurance
products directly to
consumers (D2C)
or via partners/
banks with fully
digital journeys
Omni-channel
sales journeys
Enable agents,
bank RMs and
brokers to sell
insurance with full
omni-channel
capabilities & tools
Connecting insurers
and platforms via a
unified infrastructure
Insurers
Digital Platforms
Note: Selection of client logos only

4. 3
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ZA
Tech
–
Confidential
and
proprietary
information.
Not
for
distribution.
Full-stack, digital-first
insurance core system
The future-proof core system for all
business scenarios
• Multi-line: Life, Health and P&C
• End-to-end: Full insurance value chain
• Configurable: No/low code from backend
to frontend – fully integrated
• Upgradeable: Regular free upgrades
• Modular: Full microservices architecture
• Scalable: Cloud-native and multi-tenant
• Interoperable: API-first with Open APIs
Partnering & Integration
Become the partner of choice,
integrating with anyone and anything to
create new, tailored and integrated
propositions
Scalability & Expansion
Unify operations across markets and/or
business lines on one shared system
driving standardization, re-usability and
cost efficiencies
Future-Proofing & Optionality
Be at the forefront of innovation through
quarterly free upgrades and maintain
optionality to swap out our modules with
other solutions (if desired)
Automation & Efficiency
Automate processes and workflows
across sales, servicing and claims to
save costs and deliver delightful
customer experiences
Speed-to-Market
Launch and iterate new propositions
faster based on configurable and
flexible product and frontend templates
– reduce coding to a minimum
Product Innovation
Design and bundle customer-centric
proposition flexibly – from traditional
products to usage-based insurance to
event-triggered lifestyle insurance
Core system as competitive edge, enabling growth and cost savings

5. 4
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ZA
Tech
–
Confidential
and
proprietary
information.
Not
for
distribution.
Graphene offers E2E insurance capabilities
Core Insurance Capabilities
Product scope
Product Mgmt Pricing
Marketing
(Campaign, Channels)
Policy Admin
Claims Underwriting Finance Customer Centre
Fundamental Capabilities
Rule Engine Formula Engine Workflow Configurator Notifications
Reporting, BI &
Analytics
Questionnaire Center Task Management Document Mgmt
Simplified view only
Distribution & Integration
Open APIs (and SDKs)
Configurable
Customer UI
Configurable
Agent/Bank UI Life
Traditional | ILP
Health
Individual | Employee Benefits
General Insurance/P&C
Digital/Trad Personal Lines | SME
Flexible Data Model
Master Policy | Group Policy |
Agreement Policy | Event/Micro
Policy | Packages & Bundling
Optional: CDP, Marketing & Sales Tech

6. 5
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Tech
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Graphene adjusts to fit client’s strategy &
business transformation needs
Integration/digital layer:
Unify core capabilities
Graphene integrated on top of
legacy cores, e.g. to combine
business lines and offer state-of-
the-art digital insurance and
integration capabilities
Adjacent core: Innovate
without legacy constraints
Graphene as adjacent core,
operated by a digital and/or
partnership team, to launch new
innovative propositions without
legacy constraints
Standalone core: Fully
replace & modernize core
Graphene to fully replace
legacy core systems or launch
new greenfield business – to
harness the full power of digital
across the value chain
Specialty
Lines
Legacy
core(s)
Life
Legacy
core(s)
Health
Legacy
core(s)
P&C
Legacy
core(s)
Legacy core(s)
Scope of Graphene
Low High

7. 6
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ZA
Tech
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Confidential
and
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information.
Not
for
distribution.
Achievements and Impact
* ‘No.1’ is defined by ZA Bank’s leading position in the virtual banking industry in terms of customer deposits, loans & advances, and number of users as of 30 June 2022. Source: Interim results
announcements of eight virtual banks.
• End-to-end digital policy admin and
distribution platform, scaled to multiple
markets through cloud infrastructure
• < 3 months to launch in the 1st market
with two channels
• > 8M policies issued in first 18 months
after launch
• 3 markets implemented on 1 multi-tenant
AWS instance (as of 2022)
• 42 different liabilities bundled in one
product
• New-gen insurance experience linked to
payments and lifestyles
• Targeting the young digital-savvy
population, Snack provides micro-
insurance (life, accident, CI, investments)
linked to customers’ daily lives through
seamless data and partner integration
(40+ ecosystem partners co)
• 90K+ users acquired on SNACK
• 40M+ policies sold to date
• Average user age < 30 – Snack’s mission
is to significantly lower the barrier to
getting protected and bring customers
the new-generation of insurance
experience
• Relying on ZA Tech’s Graphene digital
core system, ZA Bank (*HK's No.1 Virtual
Bank) enables its customers to complete
the full insurance application journey
within the bank’s app
• Without any requirement to be
redirected to external browsers and re-
enter data
• Users can get a policy issued in as fast
as 180 seconds
• All steps are completed on the mobile
phone without the need to meet a broker
in person
• One-click payments of premiums are
fully integrated into the bank app, and
policy details are all immediately
accessible

8. Graphene Case Studies

9. 8
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ZA
Tech
–
Confidential
and
proprietary
information.
Not
for
distribution.
SNACK: Lifestyle
micro insurance
ecosystem
Source: ZA Tech, NTUC Income
App embedding insurance (life, accident,
CI, investments) into customer’s lifestyle –
creating tailored protection portfolio
Accumulation of sizeable insurance
coverage through bite-sized contributions
Policy triggered by completing pre-defined
activities (e.g. step count), via data
integration with other apps
Large partner ecosystem (online and
offline) to drive traffic, offer ‘free’ coverage
(linked to purchases) and other discounts
90K+ active users, and millions of policies
issued to date
Key outcomes
Average user age <30, significantly lower than
typical life insurance
powered by
Singapore
Standalone team driving innovation, while
bringing innovation spirit to broader organization
Key learnings & success factor
Integration into digital lifestyle: Event triggers
automated, by consolidating diverse data sources
Animation not visible in PDF
45+ ecosystem partners to drive traffic and
engagement
Flexibility for users to mix-and-match, while
also offering basic package
Grand vision: From micro-insurance digital hook
to dollar size to traditional long-term plan

10. 9
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ZA
Tech
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Confidential
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proprietary
information.
Not
for
distribution.
UBI Motor
Insurance
Source: ZA Tech
Usage-based insurance and
maintenance product for all types of
cars on platform, including EVs
Lower premiums and flexible
coverage tiers: Drivers save more with
$0 excess (for Third Party and Own
Damage online)
Vehicular telematics (OBD) used to
assess how much each of the
subscribers’ car is driven to set
premium
Fully-digital process driving
convenience for customers
First-in-market usage-based product
in Singapore
Three-tiered policy structure,
driving flexibility of product design
Reusability of packages in following
months if not fully consumed
Key outcomes
powered by
Singapore
Animation not visible in PDF

11. 10
©
ZA
Tech
–
Confidential
and
proprietary
information.
Not
for
distribution.
Digital banca:
Fully digital single
premium savings
Digital bancassurance model with
journey tightly integrated into bank app
(e.g. one-click payment, pre-filled fields)
Fully digital single premium savings
policy with premium ranging from
HKD 1 to HKD 50K per policy
2.5% guaranteed interest p.a.
(increasing over time), 3-year duration,
105% sum assured, no surrender
penalty
Application to issuance of savings policy
fully digital – all in <3 minutes
Key outcomes
First-in-market: Guaranteed return and
no surrender penalty
powered by
Hong Kong
Leverage power of digital banca
through smooth integration of journey
Key learnings & success factor
Minimizes entry barriers – Low
premiums, no surrender charge
Strong adoption: High demand – people
event signed up for waiting list
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Marketing integration with other bank
services (e.g. coupon lucky draws)
Significant front-end space in app allo-
cated to insurance, not just a hidden field

12. 11
©
ZA
Tech
–
Confidential
and
proprietary
information.
Not
for
distribution.
Hospitalization
Income via eCom
Source: ZA Tech
eCom integration: Easily access & opt
in in Tiki App’s insurance marketplace
(large eCom marketplace in Vietnam)
Flexible coverage: Hospitalization
Allowance, Surgery Allowance, Daily
ICU, Cancer Treatment
Self-service: Issuance, servicing and
claims all integrated into Tiki’s app to
enable one-stop customer journey
Key outcomes
Natively integrated customer journey
into Tiki front-end (using Graphene
APIs)
Good early market response
powered by
Key learnings & success factor
Importance of APIs when partnering
with digital platforms to ensure
uninterrupted CX without re-directs
Insurance marketplace not offering
as high conversion rates as fully
embedded insurance scenarios
Vietnam
Animation not visible in PDF

13. 12
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Tech
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Confidential
and
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information.
Not
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Graphene has received wide media publicity
MTL and ZA Tech team up for digital
products (bangkokpost.com)
AIA and ZA Tech form regional digital technology
partnership | AIA
NTUC Income and ZhongAn tie up to develop digital
insurance products | Insurance Asia