4-for-3
BOOKING OFFER
plus
our
Fundamentals of
Instrumentation, Process
Control, PLCs and SCADA
for Plant Operators and Other Non-Instrument Personnel
•	 Practical Programmable Logic
Controller's (PLCs) for Automation
and Process Control
•	 Practical Hazardous Areas for
Engineers and Technicians
•	 Practical Instrumentation for
Automation and Process Control
•	 Practical SCADA Systems for
Industry
Cardiff
18 & 19 June 2015
4 for 3 discount Offer - see registration form for details
Technology Training that Works
Geoff Bottrill
HNC, DMS, MIEE
A 2-day practical workshop presented by:
EARLY BIRD
TOTAL VALUE TO YOU - £355
BOOKING OFFER
Book by 21 May 2015 and
you will receive 25% off the full
registration price + 4 eBooks
each with hundreds of pages of
engineering knowledge
Register NOW: Email the registration form to us at uk@idc-online.com
For more information contact (020) 8335 4014 or visit www.idc-online.com
AUSTRALIA • CANADA • india • IRELAND
Malaysia • NEW ZEALAND • SINGAPORE • SOUTH AFRICA
UNITED KINGDOM • UNITED STATES • VIETNAM
Only £995 per person
excluding VAT
What You will learn:
•	The fundamentals of instrumentation and process control
•	The basics of PLCs and SCADA systems
•	An ability to troubleshoot simple problems with instruments, PLCs and
SCADA systems
•	An ability to understand simple plant documentation such as P&IDs
•	How to work effectively with your instrumentation plant colleagues
Who should attend:
Anybody with an interest in gaining know-how in the full range of
instrumentation, process control, PLCs, SCADA and P&ID documentation,
this will range from operators, trades personnel, procurement staff, sales
staff, technicians and engineers from other backgrounds/disciplines, such
as mechanical, electrical and civil. Even the plant secretary who is keen to
have a good understanding of the key concepts would benefit. Managers
who are keen to understand the key workings and the future of their plants
would also benefit from this workshop.
Geoff has been working in the instrumentation, measurement and
control fields for over twenty-five years and has spent the past fifteen
years specialising in Hazardous Areas, Intrinsic Safety and
Instrumentation Drawings. Geoff began his career at Kent Instruments
as a service engineer working in both the UK and East Africa. His
experience ranges from systems design functions and on-site trouble
shooting, to technical and commercial customer support.
Recently Geoff has taken on the responsibility of mentoring engineers in training, in addition
to the presentation of engineering workshops in the process control and measurement field.
His positive interactive approach to teaching has made him popular with workshop attendees
worldwide.
Fundamentals of Instrumentation, Process Control, PLCs and
discount Offer
SAVE
£995
* discounted and free registration to be
used for the same workshop
in the same venue
BUY Three
GET ONE FREE!
Register three people on a
public two-day workshop and
receive your fourth registration
FREE
An intensive, practical 2-day workshop presented by
Geoff Bottrill HNC, DMS, MIEE Senior Hazardous Areas Engineer
free reference manual
as a hard-copy and eBook (Valued at £79.95)
Our delegates don’t just receive photocopied notes!
You will receive a comprehensive fully illustrated reference manual filled
with hundreds of pages of tables, charts, figures and handy hints.
About IDC Technologies
Visit our WEB SITE
www.idc-online.com to download
FREE software and technical information
With a portfolio of over 300 workshops
specialising in the fields of industrial
data communications, telecommunications,
automation and control we have trained over
500,000 engineers, scientists and
technicians over the last 20 years.
Wehaveanenthusiasticteamofprofessionals
in offices conveniently located around the
world, who are committed to providing the
highest quality of engineering and technical
training.
On-Site Training
All IDC Technologies training workshops are
available on an on-site basis, presented at
the venue of your choice, saving delegates
travel time and expenses, thus providing
your company with even greater savings.
SAVE MORE THAN 50% OFF
the per person cost!
2-day courses start from <£3,000
for up to 6 people, and can be
customised to your needs.
Have the training delivered
WHEN AND WHERE you need it!
For more information or a FREE detailed
proposal contact:
Kevin Baker on (020) 8335 4014 or
email: training@idc-online.com
The workshop
Have you ever wondered about getting a thorough introduction to the fundamentals of
instrumentation, industrial automation and control; thus allowing you to work and perform
simple tasks in this key area? In attending this workshop, this could be the opportunity to walk
out with a great grounding in the basics of this exciting field which is rapidly changing the way
all plants operate. The constant drive to cut costs means that as an operator you will
increasingly have to have more skills and know-how in the plant instrumentation and process
control area.
The topics covered commence on day one with an introduction to instrumentation and
measurement ranging from pressure, level, temperature and flow devices followed by a review
of process control including the all important topic of PID loop tuning. Day two is occupied with
PLC and SCADA systems where the important topic of industrial data communication networks
is also examined – again from a very simple understandable point of view. Finally, the
workshop is rounded off with a hands-on review of reading and interpreting simple plant
documentation such as P&IDs so that you can see and understand the operation of the plant
through the documentation.
You will leave this workshop with a strong understanding of the key concepts in instrumentation,
process control, SCADA and PLCs.
Pre-requisites
The workshop is presented in easy to understand practical language. All you need to benefit
from this workshop is a very basic understanding of mathematics and some electrical theory.
Contact us for comprehensive pre-course reading and preparation if you are unsure about your
level of understanding.
The fee for each workshop covers all materials
including workshop manual, lunches
and refreshments
SCADA for Plant Operators and Other Non-Instrument Personnel
the program
Day ONE
INSTRUMENTATION AND PROCESS
CONTROL
INTRODUCTION
•	Overview of instrumentation and control
•	Key building blocks of PLCs and SCADA
systems
•	Outline of the workshop
INTRODUCTION TO PROCESS
MEASUREMENT
•	Basic measurement concepts
•	Definition of terminology
•	Measuring instruments and control valves
as part of the overall control system
PRESSURE MEASUREMENT
•	Principle of pressure measurement
•	Pressure transducers and elements
LEVEL MEASUREMENT
•	Principles of level measurement
•	Simple sight glasses
•	Hydrostatic pressure
•	Ultrasonic measurement
•	Electrical measurement
•	Density measurement
TEMPERATURE MEASUREMENT
•	Principles of temperature measurement
•	Thermocouples
•	Resistance Temperature Detectors (RTDs)
•	Thermistors
FLOW MEASUREMENT
•	Principles of flow measurement
•	Open channel flow measurement
•	Oscillatory flow measurement
•	Magnetic flow measurement
•	Positive displacement
•	Ultrasonic flow measurement
•	Mass flow measurement
FUNDAMENTALS OF PROCESS LOOP
TUNING
•	Processes, controllers and tuning
•	PID controllers
•	Gain, dead time and time constants
•	Process noise
•	General purpose closed loop tuning
method
INTRODUCTION TO CONTROL VALVES
•	Introduction
•	Definition of a control valve
•	Cavitation
•	Flashing
DIFFERENT TYPES OF CONTROL VALVES
•	Globe valves
•	Butterfly
•	Eccentric disk
•	Ball
•	Rotary plug
•	Diaphragm and pinch
Day TWO
PLCS, SCADA, AND COMMUNICATIONS
FUNDAMENTALS OF PLCs
•	Introduction to PLCs
•	Alternative control systems – where do
PLCs fit in?
•	Why PLCs have become so widely
accepted
FUNDAMENTALS OF PLC HARDWARE
•	Block diagram of typical PLC
•	PLC processor module – memory
organisation
•	Input / output section – module types
•	Power supplies
FUNDAMENTALS OF PLC SOFTWARE
•	Methods of representing Logic
•	Ladder Logic basics
•	The basic rules for programming
•	Simple PLC programs
INTRODUCTION TO SCADA SYSTEMS
•	Fundamentals
•	Comparison of SCADA, DCS, PLC and
smart instruments
•	Typical SCADA installations
•	Definition of terms
SCADA SYSTEMS HARDWARE
•	Remote Terminal Unit (RTU) structure
•	Analog and digital input/output modules
•	Master site structure
SCADA SYSTEMS SOFTWARE
•	Fundamentals
•	Components of a SCADA system
•	Software – design of SCADA packages
•	Configuration of SCADA systems
•	Building the user interface
BASICS OF DATA COMMUNICATIONS
BETWEEN PLC AND SCADA SYSTEMS
•	Twisted pair cables
•	Fibre optic cables
•	Public network provided services
•	Industrial Ethernet
•	TCP/IP
•	Fieldbus
•	Modbus
•	LAN connectivity: bridges, routers and
switches
•	SCADA network security
DRAWING TYPES AND STANDARDS
•	Understanding diagram layouts and
formats
•	Cross references
•	P&IDs fundamentals
CONCLUSION
•	Summing up and revision of key concepts
•	The future
SUMMARY, OPEN FORUM
AND CLOSING	
Practical sessions
This is a practical, hands-on workshop
enabling you to work through exercises
which reinforce the concepts discussed.
Sessions include:
•	 Twelve hands-on practical
instrumentation, PLC and SCADA
labs with real equipment to
demonstrate the basics
•	 Twelve simple instrumentation
design exercises using software
and calculators
•	 Two case studies undertaken in
groups of your colleagues in
assessing real situations with
instrumentation and industrial
automation
In addition to working with real instruments,
we will also make extensive use of video
clips, visual effects and simulation
software to help you in the understanding
of the key concepts.
To gain full value from this workshop,
please bring your laptop/notebook
computer.
Cardiff - 18 & 19 June 2015
	 Contact us for venue details
Contact:	 Company Name:
Company Address:
City:	 County:	 Post Code:
Phone:	Fax:	 Email:
	 Mr/Ms:	 Job Title:	 Email:
	 Mr/Ms:	 Job Title:	 Email:
	 Mr/Ms:	 Job Title:	 Email:
Should you have more people interested in attending this workshop, please contact Carol or Alison on (020) 8335 4014 or email: uk@idc-online.com
Delegate Details
Fundamentals of Instrumentation, Process Control, PLCs and SCADA for Plant Operators and Other Non-Instrument Personnel
Please register by 28 May
to avoid disappointment
Attendees:
workshop Details
Register three people on a public two-day workshop and receive your fourth registration FREE
*	 discounted and free registration to be used for the same workshop in the same venue.
discount offer - save £995 - BUY Three, GET ONE FREE!
	BOOKING FOR ONE DELEGATE:	 £995 x 	______ delegates	 = £______________
	BOOKING FOR four DELEGATES:	 £995 x 	 ______ delegates 	 = £______________	
The fourth participant is FREE
early bird booking offer: (if booking on or before 21 May 2015)
	 YES, I qualify and would like to receive my 4 FREE eBooks
	 PLUS 25% OFF the registration price 		 less 25%		= £______________
			 + VAT		= £______________
	
			 total		= £______________
I wish to pay by 	 Cheque, made payable to IDC Technologies
	 Company Order Number: __________________________________
Please charge my	 Mastercard 	 Visa	 	 Expiry Date: ____/_____
	 ______________________________________________________________
Cardholder’s Name:
Cardholder’s Signature
On the reverse of your card, above the signature,
is a security number. In order to authorise your
card transaction, we require the last 3 digits:
If the Cardholder's address
is not the same as shown
above please tick this box:
Please Note: Full payment is required prior to the commencement of the workshop.
1
3
payment Details Note: Prices are EXCLUSIVE of VAT
ABN 78 003 263 189Web Site:
www.idc-online.com
Email:
uk@idc-online.com
Mail:
IDC Technologies, Suite 18,
Fitzroy House, Lynwood Drive,
Worcester Park, Surrey, KT4 7AT
Fax:
(020) 8335 4120
register
now:
enquiries:
Phone:
(020) 8335 4014
Received a brochure in the mail
Received an email from IDC
Searched online (Google, Yahoo etc)
Recommended by a friend/colleague
Other (please specify) ________________________
______________________________________________
______________________________________________
______________________________________________
how did you hear about this
workshop?
workshop details
•	 Workshops start at 8:30am and finish at 5:00pm daily.
•	 Registration is from 8:00am on the first day.
•	 The workshop fees are per delegate and include a reference
manual, handouts, lunches and all refreshments.
•	 Full payment is required prior to the commencement of the
workshop.
Early Bird BOOKING Offer
Please note that the Early Bird Booking Offer is only available
to those registrations received by 21 May 2015 and paid prior
to the commencement of the workshop.
Cancellation
A fee of 20% will apply for written cancellations received  
7-14 days prior to the commencement of the workshop.
Cancellations received less than 7 days prior to the workshop
are not refundable however substitutes are welcome.
Confirmation
Confirmation will be sent upon receipt of registration. Full
details and workshop instructions will be sent to you prior to
the workshop date.
Please Note
Venues to be confirmed upon registration. Venues are subject
tochange. Instructors may change without notice.  
IDC Technologies has no affiliation with suppliers or
manufacturers and therefore presents a completely unbiased
factual view of the industry.
100% MONEY BACK GUARANTEE
IDC Technologies’ engineers have put considerable time and
experience into ensuring that you derive the maximum value
from each workshop. If you feel by lunch time of the first day
that the workshop is not appropriate,  please let us know so
that we can arrange a 100% refund of your fee.
Privacy Information
If your address details are incorrect, or you wish to remove
your name from our mailing list, please contact us by phone,
fax or email.
At times we make use of lists that cannot be cross-checked
against our own database and you may receive a duplicate.	
If so, please pass this on to an interested colleague.
Continuing Professional Development (CPD)
This program is designed to meet your continuing professional
development requirements. A certificate documenting your
attendance will be awarded at the end of the workshop. This
serves as important evidence of your continuing professional
commitment to your career.
www.idc-online.com

Fundamentals of Instrumentation, Process Control, PLCs and SCADA for Plant Operators and other Non-Instrument Personnel

  • 1.
    4-for-3 BOOKING OFFER plus our Fundamentals of Instrumentation,Process Control, PLCs and SCADA for Plant Operators and Other Non-Instrument Personnel • Practical Programmable Logic Controller's (PLCs) for Automation and Process Control • Practical Hazardous Areas for Engineers and Technicians • Practical Instrumentation for Automation and Process Control • Practical SCADA Systems for Industry Cardiff 18 & 19 June 2015 4 for 3 discount Offer - see registration form for details Technology Training that Works Geoff Bottrill HNC, DMS, MIEE A 2-day practical workshop presented by: EARLY BIRD TOTAL VALUE TO YOU - £355 BOOKING OFFER Book by 21 May 2015 and you will receive 25% off the full registration price + 4 eBooks each with hundreds of pages of engineering knowledge Register NOW: Email the registration form to us at uk@idc-online.com For more information contact (020) 8335 4014 or visit www.idc-online.com AUSTRALIA • CANADA • india • IRELAND Malaysia • NEW ZEALAND • SINGAPORE • SOUTH AFRICA UNITED KINGDOM • UNITED STATES • VIETNAM Only £995 per person excluding VAT What You will learn: • The fundamentals of instrumentation and process control • The basics of PLCs and SCADA systems • An ability to troubleshoot simple problems with instruments, PLCs and SCADA systems • An ability to understand simple plant documentation such as P&IDs • How to work effectively with your instrumentation plant colleagues Who should attend: Anybody with an interest in gaining know-how in the full range of instrumentation, process control, PLCs, SCADA and P&ID documentation, this will range from operators, trades personnel, procurement staff, sales staff, technicians and engineers from other backgrounds/disciplines, such as mechanical, electrical and civil. Even the plant secretary who is keen to have a good understanding of the key concepts would benefit. Managers who are keen to understand the key workings and the future of their plants would also benefit from this workshop.
  • 2.
    Geoff has beenworking in the instrumentation, measurement and control fields for over twenty-five years and has spent the past fifteen years specialising in Hazardous Areas, Intrinsic Safety and Instrumentation Drawings. Geoff began his career at Kent Instruments as a service engineer working in both the UK and East Africa. His experience ranges from systems design functions and on-site trouble shooting, to technical and commercial customer support. Recently Geoff has taken on the responsibility of mentoring engineers in training, in addition to the presentation of engineering workshops in the process control and measurement field. His positive interactive approach to teaching has made him popular with workshop attendees worldwide. Fundamentals of Instrumentation, Process Control, PLCs and discount Offer SAVE £995 * discounted and free registration to be used for the same workshop in the same venue BUY Three GET ONE FREE! Register three people on a public two-day workshop and receive your fourth registration FREE An intensive, practical 2-day workshop presented by Geoff Bottrill HNC, DMS, MIEE Senior Hazardous Areas Engineer free reference manual as a hard-copy and eBook (Valued at £79.95) Our delegates don’t just receive photocopied notes! You will receive a comprehensive fully illustrated reference manual filled with hundreds of pages of tables, charts, figures and handy hints. About IDC Technologies Visit our WEB SITE www.idc-online.com to download FREE software and technical information With a portfolio of over 300 workshops specialising in the fields of industrial data communications, telecommunications, automation and control we have trained over 500,000 engineers, scientists and technicians over the last 20 years. Wehaveanenthusiasticteamofprofessionals in offices conveniently located around the world, who are committed to providing the highest quality of engineering and technical training. On-Site Training All IDC Technologies training workshops are available on an on-site basis, presented at the venue of your choice, saving delegates travel time and expenses, thus providing your company with even greater savings. SAVE MORE THAN 50% OFF the per person cost! 2-day courses start from <£3,000 for up to 6 people, and can be customised to your needs. Have the training delivered WHEN AND WHERE you need it! For more information or a FREE detailed proposal contact: Kevin Baker on (020) 8335 4014 or email: training@idc-online.com The workshop Have you ever wondered about getting a thorough introduction to the fundamentals of instrumentation, industrial automation and control; thus allowing you to work and perform simple tasks in this key area? In attending this workshop, this could be the opportunity to walk out with a great grounding in the basics of this exciting field which is rapidly changing the way all plants operate. The constant drive to cut costs means that as an operator you will increasingly have to have more skills and know-how in the plant instrumentation and process control area. The topics covered commence on day one with an introduction to instrumentation and measurement ranging from pressure, level, temperature and flow devices followed by a review of process control including the all important topic of PID loop tuning. Day two is occupied with PLC and SCADA systems where the important topic of industrial data communication networks is also examined – again from a very simple understandable point of view. Finally, the workshop is rounded off with a hands-on review of reading and interpreting simple plant documentation such as P&IDs so that you can see and understand the operation of the plant through the documentation. You will leave this workshop with a strong understanding of the key concepts in instrumentation, process control, SCADA and PLCs. Pre-requisites The workshop is presented in easy to understand practical language. All you need to benefit from this workshop is a very basic understanding of mathematics and some electrical theory. Contact us for comprehensive pre-course reading and preparation if you are unsure about your level of understanding. The fee for each workshop covers all materials including workshop manual, lunches and refreshments
  • 3.
    SCADA for PlantOperators and Other Non-Instrument Personnel the program Day ONE INSTRUMENTATION AND PROCESS CONTROL INTRODUCTION • Overview of instrumentation and control • Key building blocks of PLCs and SCADA systems • Outline of the workshop INTRODUCTION TO PROCESS MEASUREMENT • Basic measurement concepts • Definition of terminology • Measuring instruments and control valves as part of the overall control system PRESSURE MEASUREMENT • Principle of pressure measurement • Pressure transducers and elements LEVEL MEASUREMENT • Principles of level measurement • Simple sight glasses • Hydrostatic pressure • Ultrasonic measurement • Electrical measurement • Density measurement TEMPERATURE MEASUREMENT • Principles of temperature measurement • Thermocouples • Resistance Temperature Detectors (RTDs) • Thermistors FLOW MEASUREMENT • Principles of flow measurement • Open channel flow measurement • Oscillatory flow measurement • Magnetic flow measurement • Positive displacement • Ultrasonic flow measurement • Mass flow measurement FUNDAMENTALS OF PROCESS LOOP TUNING • Processes, controllers and tuning • PID controllers • Gain, dead time and time constants • Process noise • General purpose closed loop tuning method INTRODUCTION TO CONTROL VALVES • Introduction • Definition of a control valve • Cavitation • Flashing DIFFERENT TYPES OF CONTROL VALVES • Globe valves • Butterfly • Eccentric disk • Ball • Rotary plug • Diaphragm and pinch Day TWO PLCS, SCADA, AND COMMUNICATIONS FUNDAMENTALS OF PLCs • Introduction to PLCs • Alternative control systems – where do PLCs fit in? • Why PLCs have become so widely accepted FUNDAMENTALS OF PLC HARDWARE • Block diagram of typical PLC • PLC processor module – memory organisation • Input / output section – module types • Power supplies FUNDAMENTALS OF PLC SOFTWARE • Methods of representing Logic • Ladder Logic basics • The basic rules for programming • Simple PLC programs INTRODUCTION TO SCADA SYSTEMS • Fundamentals • Comparison of SCADA, DCS, PLC and smart instruments • Typical SCADA installations • Definition of terms SCADA SYSTEMS HARDWARE • Remote Terminal Unit (RTU) structure • Analog and digital input/output modules • Master site structure SCADA SYSTEMS SOFTWARE • Fundamentals • Components of a SCADA system • Software – design of SCADA packages • Configuration of SCADA systems • Building the user interface BASICS OF DATA COMMUNICATIONS BETWEEN PLC AND SCADA SYSTEMS • Twisted pair cables • Fibre optic cables • Public network provided services • Industrial Ethernet • TCP/IP • Fieldbus • Modbus • LAN connectivity: bridges, routers and switches • SCADA network security DRAWING TYPES AND STANDARDS • Understanding diagram layouts and formats • Cross references • P&IDs fundamentals CONCLUSION • Summing up and revision of key concepts • The future SUMMARY, OPEN FORUM AND CLOSING Practical sessions This is a practical, hands-on workshop enabling you to work through exercises which reinforce the concepts discussed. Sessions include: • Twelve hands-on practical instrumentation, PLC and SCADA labs with real equipment to demonstrate the basics • Twelve simple instrumentation design exercises using software and calculators • Two case studies undertaken in groups of your colleagues in assessing real situations with instrumentation and industrial automation In addition to working with real instruments, we will also make extensive use of video clips, visual effects and simulation software to help you in the understanding of the key concepts. To gain full value from this workshop, please bring your laptop/notebook computer.
  • 4.
    Cardiff - 18& 19 June 2015 Contact us for venue details Contact: Company Name: Company Address: City: County: Post Code: Phone: Fax: Email: Mr/Ms: Job Title: Email: Mr/Ms: Job Title: Email: Mr/Ms: Job Title: Email: Should you have more people interested in attending this workshop, please contact Carol or Alison on (020) 8335 4014 or email: uk@idc-online.com Delegate Details Fundamentals of Instrumentation, Process Control, PLCs and SCADA for Plant Operators and Other Non-Instrument Personnel Please register by 28 May to avoid disappointment Attendees: workshop Details Register three people on a public two-day workshop and receive your fourth registration FREE * discounted and free registration to be used for the same workshop in the same venue. discount offer - save £995 - BUY Three, GET ONE FREE! BOOKING FOR ONE DELEGATE: £995 x ______ delegates = £______________ BOOKING FOR four DELEGATES: £995 x ______ delegates = £______________ The fourth participant is FREE early bird booking offer: (if booking on or before 21 May 2015) YES, I qualify and would like to receive my 4 FREE eBooks PLUS 25% OFF the registration price less 25% = £______________ + VAT = £______________ total = £______________ I wish to pay by Cheque, made payable to IDC Technologies Company Order Number: __________________________________ Please charge my Mastercard Visa Expiry Date: ____/_____ ______________________________________________________________ Cardholder’s Name: Cardholder’s Signature On the reverse of your card, above the signature, is a security number. In order to authorise your card transaction, we require the last 3 digits: If the Cardholder's address is not the same as shown above please tick this box: Please Note: Full payment is required prior to the commencement of the workshop. 1 3 payment Details Note: Prices are EXCLUSIVE of VAT ABN 78 003 263 189Web Site: www.idc-online.com Email: uk@idc-online.com Mail: IDC Technologies, Suite 18, Fitzroy House, Lynwood Drive, Worcester Park, Surrey, KT4 7AT Fax: (020) 8335 4120 register now: enquiries: Phone: (020) 8335 4014 Received a brochure in the mail Received an email from IDC Searched online (Google, Yahoo etc) Recommended by a friend/colleague Other (please specify) ________________________ ______________________________________________ ______________________________________________ ______________________________________________ how did you hear about this workshop? workshop details • Workshops start at 8:30am and finish at 5:00pm daily. • Registration is from 8:00am on the first day. • The workshop fees are per delegate and include a reference manual, handouts, lunches and all refreshments. • Full payment is required prior to the commencement of the workshop. Early Bird BOOKING Offer Please note that the Early Bird Booking Offer is only available to those registrations received by 21 May 2015 and paid prior to the commencement of the workshop. Cancellation A fee of 20% will apply for written cancellations received 7-14 days prior to the commencement of the workshop. Cancellations received less than 7 days prior to the workshop are not refundable however substitutes are welcome. Confirmation Confirmation will be sent upon receipt of registration. Full details and workshop instructions will be sent to you prior to the workshop date. Please Note Venues to be confirmed upon registration. Venues are subject tochange. Instructors may change without notice. IDC Technologies has no affiliation with suppliers or manufacturers and therefore presents a completely unbiased factual view of the industry. 100% MONEY BACK GUARANTEE IDC Technologies’ engineers have put considerable time and experience into ensuring that you derive the maximum value from each workshop. If you feel by lunch time of the first day that the workshop is not appropriate, please let us know so that we can arrange a 100% refund of your fee. Privacy Information If your address details are incorrect, or you wish to remove your name from our mailing list, please contact us by phone, fax or email. At times we make use of lists that cannot be cross-checked against our own database and you may receive a duplicate. If so, please pass this on to an interested colleague. Continuing Professional Development (CPD) This program is designed to meet your continuing professional development requirements. A certificate documenting your attendance will be awarded at the end of the workshop. This serves as important evidence of your continuing professional commitment to your career. www.idc-online.com