This document summarizes a field service management integration project between Capgemini and SAP. The project involved integrating IoT devices and data from the PREDIX IIoT cloud platform with SAP's Leonardo IoT and Digital Control Room platforms. Key elements included setting up hardware with sensors to monitor assets and send data to both platforms, developing mobile apps and dashboards for visualization, and addressing technical challenges around data formats, authentication, and coordinating multi-location teams. The integrated solution was successfully demonstrated at several industry events.

1. CW
IN
CAPGEMINI
WEEK OF
INNOVATION
NETWORKS
FSM Integration with SAP
Presenter : Niket Raut
Date : 26th Sept 2018

2. 2
Field Service Management (FSM) is a Technology
demonstration in the Digital Industrial Lab (DIL).
It shows the end to end two way integration between the IoT
devices on the field and the PREDIX IIoT cloud platform.
It consists of the hardware setup that is capable of
connecting to machines, drones and other smart devices. It
can be controlled from cloud platforms. It also has a mobile
application for the Field staff that is integrated with Indoor
Positioning System.
Digital Control Room (DCR) is a framework developed by
our SAP team on top of the SAP Leonardo Platform It
leverages the IoT capabilities of the SAP and provides for UI
development , Analytics as well as other control actions for
the IoT devices
1. To see how two different IoT platforms can complement
each other.
2. Get first hand experience of the practical challenges that
come up during integration
3. Create a demonstration that can be showcased at the
Annual Global event of SAP, i.e. Sapphire where
Capgemini was one of the sponsors.
4. Create a base implementation that can be further
enhanced to make full use of SAP’s various ERP
capabilities apart from IoT
5. Having a setup that can be leveraged by both teams to
showcase integration capabilities to their customers
Overview Motivation behind the Integration
FSM SAP Integration

3. FSM SAP Integration
Setup Description and Events
The setup consists of 2 fans representing 2 assets. One primary and other Backup asset. While primary asset is up, the
data is sent by the PREDIX Machine into the PREDIX cloud. PREDIX Cloud forwards it to the SAP IoT cloud. Onwards to
the DCR Platform
DCR displays and
monitors the sensor
data
Primary Asset
Down
DCR Analytics
detects and informs
PREDIX
PREDIX shuts down
primary and starts
backup
PREDIX creates
incident that shows
up on the mobile
app of field
engineer
Field engineer
locates the asset
using IDA and fix
the issue
He is assisted by
the mobile app for
technical data. He
may also use drone
if needed
Once the incident
resolved, PREDIX
cloud shuts down
backup and starts
primary
DCR continues to
monitor

4. Data Acquisition Data Communication
WiFi
Data Storage
PostgreSQL (PREDIX cloud)
Data Analytics & Visualization
Micro service(hosted on
PREDIX)
Analytics
Analytics
MQTT
Server
Drone with temperature sensor
Raspberry Pi Edge Device
PREDIX Machine
Mobile App
SAP DCR
SAP Time Series (SAP cloud)
Asset with Proximity sensor
REST API
Indoor
Positioning
System
FSM SAP Integration
Technical Architecture
SAP Leonardo IoT
PREDIX IIoT Cloud

5. 5
Technologies Involved
FSM SAP Integration
Cloud Paltforms
• SAP Leonardo IoT Cloud
• PREDIX IIoT Cloud
User Interface
• Angular JS + Cordova
• SAP UI5
Connectivity
• MQTT
• REST API
• Micro Services
Hardware
• Raspberry Pi
• Temperature, Humidity & Proximity sensors
• Wires, connectors and other accessories
Programing / Scripting
• Java , JavaScript, Embedded C
• Python, ABAP
Databases
• Postgres SQL
• SAP Hana

6. 6
FSM SAP Integration
1. Initial Understanding of each others architecture
2. Data format related issues
• PREDIX could handle any custom JSON
incoming while SAP DCR followed a fixed
format
3. Authentication between the systems API’s
• OAuth2 configuration between PREDIX and SAP
4. Multi location team coordination
• Teams spread between Mumbai and Pune
• Support during events in US
5. Cross technology learning
• SAP team learned about the hardware side
• DIL team learning about the SAP Platform
Challenges & Lessons

7. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 7
FSM SAP Integration
Showcased at SAP Sapphire 2018
Annual event of SAP
Showcased at Google NEXT 2018
Annual event of Google
FSM setup won Hackathon at
PREDIX the Future 2016 event by GE
Accolades

8. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved. 8
Questions and Answers

9. Presentation Title | Author | Date © 2018 Capgemini. All rights reserved.
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