From Lean IT to Lean Digital, Marie-Pia Ignace

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What does Lean have to with the digital transformation? Lean management is about solving the right problems, this is why it will help you take your IT and your organization to the next level. Find out how in Marie-Pia Ignace's presentation at the Lean Digital Summit 2018. Discover more Lean digital stories on www.lean-digital-summit.com

Technology

Lean Digital Summit 18 & 19 October 2018
Copyright © Institut Lean France 2017
From Lean IT To Lean Digital
Marie-Pia Ignace MPIgnace

Lean Digital Summit 18 & 19 October 2018 2
User friendly

Lean Digital Summit 18 & 19 October 2018 3
User friendly
Real time

Lean Digital Summit 18 & 19 October 2018 4
User friendly
Real time
Cyber secured

Lean Digital Summit 18 & 19 October 2018 5
User friendly
Real time
Cyber secured
Data based

Lean Digital Summit 18 & 19 October 2018
How to prepare
your IT people
in order to support
your digital transformation ?

Lean Digital Summit 18 & 19 October 2018
LEAN
is about
solving the right problem.

Lean Digital Summit 18 & 19 October 2018

Lean Digital Summit 18 & 19 October 2018
Problem n°1
Increase IT department’s
capacity

Lean Digital Summit 18 & 19 October 2018
Problem n°1.1
Reduce the cost of RUN
Incidents and
support requests
are not a fate!
Before After
Run Build
Overall budget
Lean

Lean Digital Summit 18 & 19 October 2018
Problem n°1.2
100% Right First Time
Build your quality
in during the
creation process.

Lean Digital Summit 18 & 19 October 2018
Problem n°2
Increase confidence
in your IT department

Lean Digital Summit 18 & 19 October 2018
Pre-requisite
Build indicators to
get a clear vision
of the situation

Lean Digital Summit 18 & 19 October 2018
Problem n°2.1
Increase availability
Relentlessly fight
again downtimes5:15

Lean Digital Summit 18 & 19 October 2018
Problem n°2.2
Do it!
Anytime it’s faster
to do it than to…
… say « no »
… planify
do it

Lean Digital Summit 18 & 19 October 2018
Problem n°2.3
Be on time
If you said you will
deliver on Monday,
deliver on Monday.

Lean Digital Summit 18 & 19 October 2018
Problem n°3
IT department
as valuable partner
for the digital transition

Lean Digital Summit 18 & 19 October 2018
Value
Pace
Collaboration
Velocity

Lean Digital Summit 18 & 19 October 2018
LEAN
is about
solving the right problems.
Free up
capacity
Restore
confidence
Become a
valuable partner

Lean Digital Summit 18 & 19 October 2018
Copyright © Institut Lean France 2017
Marie-Pia Ignace mp.ignace@leanfrance.fr
Institut Lean France +33 618 88 32 99 MPIgnace
From Lean IT
to Lean Digital

The document discusses a presentation about incident response and being an incident commander. It provides tips for skills needed for an incident commander including process, communication, time management, and listening. It also discusses training for inclusive incident response such as defining the incident commander role, having office hours for questions, shadowing other incident commanders, being a scribe to take notes, conducting failure exercises, having experienced commanders shadow new ones, and celebrating successes. Later, the document discusses the InfluxData and PagerDuty platforms and products for ingesting, storing, and analyzing various types of data and enabling collaboration and response to incidents.

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Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/ The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this! We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model. Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward. These topics will be covered - Reducing license cost by finding and fixing misconfigurations and superfluous accounts - How do CCB and CCX licenses really work? - Understanding the DLAU tool and how to best utilize it - Tips for common problem areas, like team mailboxes, functional/test users, etc - Practical examples and best practices to implement right away

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2. Lean Digital Summit 18 & 19 October 2018 2 User friendly

3. Lean Digital Summit 18 & 19 October 2018 3 User friendly Real time

4. Lean Digital Summit 18 & 19 October 2018 4 User friendly Real time Cyber secured

5. Lean Digital Summit 18 & 19 October 2018 5 User friendly Real time Cyber secured Data based

6. Lean Digital Summit 18 & 19 October 2018 How to prepare your IT people in order to support your digital transformation ?

7. Lean Digital Summit 18 & 19 October 2018 LEAN is about solving the right problem.

8. Lean Digital Summit 18 & 19 October 2018

9. Lean Digital Summit 18 & 19 October 2018 Problem n°1 Increase IT department’s capacity

10. Lean Digital Summit 18 & 19 October 2018 Problem n°1.1 Reduce the cost of RUN Incidents and support requests are not a fate! Before After Run Build Overall budget Lean

11. Lean Digital Summit 18 & 19 October 2018 Problem n°1.2 100% Right First Time Build your quality in during the creation process.

12. Lean Digital Summit 18 & 19 October 2018 Problem n°2 Increase confidence in your IT department

13. Lean Digital Summit 18 & 19 October 2018 Pre-requisite Build indicators to get a clear vision of the situation

14. Lean Digital Summit 18 & 19 October 2018 Problem n°2.1 Increase availability Relentlessly fight again downtimes5:15

15. Lean Digital Summit 18 & 19 October 2018 Problem n°2.2 Do it! Anytime it’s faster to do it than to… … say « no » … planify do it

16. Lean Digital Summit 18 & 19 October 2018 Problem n°2.3 Be on time If you said you will deliver on Monday, deliver on Monday.

17. Lean Digital Summit 18 & 19 October 2018 Problem n°3 IT department as valuable partner for the digital transition

18. Lean Digital Summit 18 & 19 October 2018 Value Pace Collaboration Velocity

19. Lean Digital Summit 18 & 19 October 2018 LEAN is about solving the right problems. Free up capacity Restore confidence Become a valuable partner

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