Slides of presentation by Bas Bergstra about Digital Transformation with Dynamics 365

1. Transformation with Dynamics 365,
beyond the hype
Bas Bergstra, Hoofddorp, 24 May 2018

2. 2
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
Introduction
• Bas Bergstra
• MsC Business
Administration
• Managing Consultant
@Capgemini
• 11 years experience with
Dynamics Customer
Engagement (CRM)
• Play tennis & basketball
• Car- & Netflix enthousiast

3. 3
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
Transformation with Dynamics
365, beyond the hypeOur conversation
Digital Transformation
(‘DT’) with 365:
• eXtreme365
conference
• Microsoft vision
• Implement vision
succesfully

4. 4
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
DT with
Dynamics
365
@eXtreme 365 2018

5. 5
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Key messaging around DT during eXtreme365

6. 6
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Digital Transformation: turning technology into business transformation,
i.e. use technology to transform business.

7. 7
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Microsoft Vision of Digital Transformation

8. 8
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
Digital Transformation Journey enablers
NEW:
• Dynamics 365
Marketing app
• Talent
REALLY NEW:
• Built from scratch on
framework
• Leverage existing
components
• No worries about
integration and
synchronization

9. 9
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Most common DT stories

10. 10
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Inspiring DT case studies
Connected marketing & sales: Adobe Marketing
Cloud and Dynamics Sales
(Connected marketing and sales)
Opportunity escalation: chatbot, sales app, ML
(Intelligent customer service)
Augmented reality: Field Service, IoT & hololens
(Proactive field service)

11. 11
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
DT with
Dynamics
365
Put into perspective

12. 12
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
Dynamics platform technical advancement
Journey began in 2001
with acquisition of
iCommunicate by
Microsoft, resulting in
version 1.2 (2003).

13. 13Presentation Title | Author | Date © 2018 Capgemini. All rights reserved.

14. DT for human resource management: Dynamics 365 for Talent

15. 15
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Still DT challenges across..
Organizational culture
Legacy vs Greenfield
IoT

16. 16
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Artificial Intelligence as #4
Industrial Revolution
Reduce errors, replace repetitive tasks,
scaleability and continuous operation
Derive insights form large data volumes
Challenge to determine quality of information

17. 17
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
DT with
Dynamics
365
Counter the pitfalls

18. 18
Transformation w D365- beyond the hype | Bas
Bergstra | May 2018 © 2018 Capgemini. All rights reserved.
Knowledge of all D365 apps and their features is enough for help clients
effectively and deliver succesful DT projects.

19. 19
Transformation with Dynamics 365 – beyond the
hype| Bas Bergstra | 24 May 2018 © 2018 Capgemini. All rights reserved.
Keep/catch up
Additional viewing/ reading
https://dynamics.microsoft.com/en-
us/release/spring-2018-release/
Including:
• Dynamics 365 Spring ‘18 Launch event &
release notes
• Microsoft Business Forward virtual event
eXtreme 365 2018 event sessions
Including:
• Key Notes
• Microsoft presentations
• Partner contributions

20. With more than 190,000 people, Capgemini is present in over 40 countries and
celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology
and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion.
Together with its clients, Capgemini creates and delivers business, technology and
digital solutions that fit their needs, enabling them to achieve innovation and
competitiveness. A deeply multicultural organization, Capgemini has developed its own
way of working, the Collaborative Business Experience™, and draws on Rightshore®, its
worldwide delivery model.
About Capgemini
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