SlideShare a Scribd company logo
Eng US
Profile Print
About us
• Duni has about 2,400 employees
• Headquarters in Malmö, Sweden
• Started 1949 with the production of wax coated paper cups
and paper napkins
• Dominant market position in Europe
• Net sales: SEK 4,441 m (4,271)
• Operating income 1): SEK 491 m (502)
• Listed on NASDAQ Stockholm
• 80% of Sharp Serviettes, New Zealand, a manufacturer of
napkins, hygiene, and food service products, was acquired in
May 2017 with a turnover of approximately SEK 60 m.
• 75% of Biopac UK Ltd, leading supplier of sustainable
disposable packaging for food and beverages in the UK was
acquired in February 2018 with a turnover of approximately
SEK 55 m.
• 50 MSEK invested in upgrading the airlaid machine at Rexcell
paper mill
2
1) Operating income adjusted for amortization of intangible assets identified in connection with
business acquisitions and for restructuring costs and market valuation of derivatives.
Eng US
3
Duni in the world
Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany*
Hungary
Italy
Netherlands
New Zealand*
Norway
Poland*
Russia
Singapore
Spain
Sweden*
Switzerland
Thailand*
United Kingdom
USA
* Production
4
Vertical integration
Bramsche
Converts and prints paper
rolls into napkins, table
coverings, etc.
Poznan
Converts and prints paper
rolls into napkins, etc.
Production of paper
plates, etc.
Wolkenstein
(Paper+Design)
Converts and prints paper
rolls into napkins, table
coverings, etc.
Bangkok
(Terinex Siam)
Converts and prints paper
rolls into napkins
New Zealand
(Sharp Serviettes)
Converts and prints paper
rolls into napkins
Paper mill, Rexcell Tissue & Airlaid AB, Skåpafors
Producing paper rolls of tissue and airlaid
Eng US
5
Skåpafors, Sweden
Skåpafors, Sweden
Air view of the mill
Production of paper rolls
Eng US
6
Poznan, Poland
Air view of the Poznan plant incl the warehouse
Production of napkins and paper plates
Eng US
7
Bramsche, Germany
Air view of the Bramsche plant incl the warehouse
Production of napkins and table coverings
Customization
Customized solutions for
• concepts
• tailor-made packaging
• embossed food containers with logo or message
• napkins and table cover products with logo or message
9
W e h e l p y o u b u i l d y o u r b r a n d
10.2016
POC
Camunda
Our BPMN journey (so far)
10
2013 introduction
BPMN & first
Camunda contact
02.2017
Repro
Project
05.2017
Go-Live
Repro
09.2017
Start
Profile
Print
03.2018
Go-Live
Profile
Print
Community day
Münster
☺
Eng US
11
Profile Print
Eng US
12
Why did we need a Profile print project?
- Duni grows its Profile print business with ~10% yearly
- The overall market for customized products is growing
- The owner of new restaurants are now more often the
creator of a concept than a host
but…
- Duni was not meeting the offers by our competitors
- Unfortunately only 50% re-order their Profile prints
- Duni has a significantly lower share of profile print sales
than some of our competitors
➢ We are winning new customers but we are also giving
away customers to our competitors
➢Something had to be done!
Eng US
How IT-said it looked
13
Eng US
14
How field sales perceived it
Duni
Eng US
15
How our users felt
How (parts of) the process really looked
16
Eng US
1.Reliable and shorter lead times - 4 weeks from approved
artwork to delivery to customer
2.Transparency - Correct and efficient internal communication
3.Improved sales support through “Web2print” technology
17
Business requirements to the project
Eng US
18
Systems Involved
Sales Administration
Eng US
19
Our process and how it should run
Eng US
20
Our reality today
Eng US
21
Example: Camunda app view
Eng US
The challenges we faced
• Imagining how the future should look alike
− “Paper driven” communication in our heads
− Local procedures and rules
• Project Management challenges
− Learning as we were doing - conflicts waterfall methodology
− Testing and cut over
• IT Challenges
− Finding IT resources (full stack developers)
− Including and adapting Software as a Service solutions
− Our rule of thumb: 1 Day IT = 2 Days business (whole project)
• Expectation management “Camunda can solve
everything”
22
User Feedback
• Programmers love the
environment
• Users love to use it
23
Fritz Ulrich from Duni - Workflow Automation for Custom Print Products - Camunda Day Copenhagen 2018

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Fritz Ulrich from Duni - Workflow Automation for Custom Print Products - Camunda Day Copenhagen 2018

  • 2. About us • Duni has about 2,400 employees • Headquarters in Malmö, Sweden • Started 1949 with the production of wax coated paper cups and paper napkins • Dominant market position in Europe • Net sales: SEK 4,441 m (4,271) • Operating income 1): SEK 491 m (502) • Listed on NASDAQ Stockholm • 80% of Sharp Serviettes, New Zealand, a manufacturer of napkins, hygiene, and food service products, was acquired in May 2017 with a turnover of approximately SEK 60 m. • 75% of Biopac UK Ltd, leading supplier of sustainable disposable packaging for food and beverages in the UK was acquired in February 2018 with a turnover of approximately SEK 55 m. • 50 MSEK invested in upgrading the airlaid machine at Rexcell paper mill 2 1) Operating income adjusted for amortization of intangible assets identified in connection with business acquisitions and for restructuring costs and market valuation of derivatives.
  • 3. Eng US 3 Duni in the world Austria Belgium Czech Republic Denmark Finland France Germany* Hungary Italy Netherlands New Zealand* Norway Poland* Russia Singapore Spain Sweden* Switzerland Thailand* United Kingdom USA * Production
  • 4. 4 Vertical integration Bramsche Converts and prints paper rolls into napkins, table coverings, etc. Poznan Converts and prints paper rolls into napkins, etc. Production of paper plates, etc. Wolkenstein (Paper+Design) Converts and prints paper rolls into napkins, table coverings, etc. Bangkok (Terinex Siam) Converts and prints paper rolls into napkins New Zealand (Sharp Serviettes) Converts and prints paper rolls into napkins Paper mill, Rexcell Tissue & Airlaid AB, Skåpafors Producing paper rolls of tissue and airlaid
  • 5. Eng US 5 Skåpafors, Sweden Skåpafors, Sweden Air view of the mill Production of paper rolls
  • 6. Eng US 6 Poznan, Poland Air view of the Poznan plant incl the warehouse Production of napkins and paper plates
  • 7. Eng US 7 Bramsche, Germany Air view of the Bramsche plant incl the warehouse Production of napkins and table coverings
  • 8. Customization Customized solutions for • concepts • tailor-made packaging • embossed food containers with logo or message • napkins and table cover products with logo or message 9 W e h e l p y o u b u i l d y o u r b r a n d
  • 9. 10.2016 POC Camunda Our BPMN journey (so far) 10 2013 introduction BPMN & first Camunda contact 02.2017 Repro Project 05.2017 Go-Live Repro 09.2017 Start Profile Print 03.2018 Go-Live Profile Print Community day Münster ☺
  • 11. Eng US 12 Why did we need a Profile print project? - Duni grows its Profile print business with ~10% yearly - The overall market for customized products is growing - The owner of new restaurants are now more often the creator of a concept than a host but… - Duni was not meeting the offers by our competitors - Unfortunately only 50% re-order their Profile prints - Duni has a significantly lower share of profile print sales than some of our competitors ➢ We are winning new customers but we are also giving away customers to our competitors ➢Something had to be done!
  • 12. Eng US How IT-said it looked 13
  • 13. Eng US 14 How field sales perceived it Duni
  • 14. Eng US 15 How our users felt
  • 15. How (parts of) the process really looked 16
  • 16. Eng US 1.Reliable and shorter lead times - 4 weeks from approved artwork to delivery to customer 2.Transparency - Correct and efficient internal communication 3.Improved sales support through “Web2print” technology 17 Business requirements to the project
  • 18. Eng US 19 Our process and how it should run
  • 21. Eng US The challenges we faced • Imagining how the future should look alike − “Paper driven” communication in our heads − Local procedures and rules • Project Management challenges − Learning as we were doing - conflicts waterfall methodology − Testing and cut over • IT Challenges − Finding IT resources (full stack developers) − Including and adapting Software as a Service solutions − Our rule of thumb: 1 Day IT = 2 Days business (whole project) • Expectation management “Camunda can solve everything” 22
  • 22. User Feedback • Programmers love the environment • Users love to use it 23