Organizations around the world have been moving toward the goal of a ‘paperless office’ for years. Fast forward to 2020, with millions of people working from home and mission critical operations are breaking down because they depend on a manual process which in turn requires a person to act. The top priority for enterprises with nonfunctioning processes is restoring operations quickly. The best approach to fix fully or partially manual processes requires some planning to achieve the desired outcome of a digital + human workflow. Join Robert Emsbach, Head of Consulting, APAC, Camunda, and Mary Thengvall, Director of Developer Relations, Camunda, as they discuss best practices when digitizing paper processes. Learn common pitfalls to avoid; which architectural approaches can yield the best return and how to build in flexibility when digitizing manual processes.

1. Process Automation:
Preparing People and Processes for the Digital Era

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Today’s Presenters
Mary Thengvall
Director of
Developer Relations
Camunda
Robert Emsbach
Head of Consulting
APAC
Camunda

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Housekeeping
• The webinar is being recorded
• The recording and slides will be made
available after the webinar
• Please submit questions via the
GoToWebinar control panel

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WE’RE CURIOUS…
Do you still rely on paper? Or manual routing?
2 POLL QUESTIONS
1) How many of your business processes are paper-based?
2) How many of your business processes include manual routing of
tasks?

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76% of processes
still rely on
some paperwork

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Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
The time to re-engineer your process is NOW!
Software is
eating the world

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Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
Every company is also turning into a software company
The time to re-engineer your process is NOW!
Software is
eating the world
Photo by Markus Spiske on Unsplash

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Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
Every company is also turning into a software company
COV-19
- Accelerated the shift to online channels (customer-facing and internal approvals…)
- Exposed needs for remote and distributed workforces
- Requirement to become more agile (IT, people and processes), to react faster
and better to changes
The time to re-engineer your process is NOW!
Software is
eating the world
Photo by Markus Spiske on Unsplash

10. 10
Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
Every company is also turning into a software company
COV-19
- Accelerated the shift to online channels (customer-facing and internal approvals…)
- Exposed needs for remote and distributed workforces
- Requirement to become more agile (IT, people and processes), to react faster
and better to changes
The time to re-engineer your process is NOW!
Software is
eating the world
Documents and Processes must be electronic to deal with this efficiently
Photo by Markus Spiske on Unsplash

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Strategic Goals
Customer Satisfaction, Cost, Competitiveness, Revenue, and Risk
Contributing
Factors
Transparency Agility Skills Quality Sustainability Efficiency
Example Auditable,
measurable, and
manageable tasks
lead to continuous
improvement,
which increases
customer
satisfaction and
decreases
regulatory cost
(information /
violations).
Business
processes that are
specified in
graphical form
become easier to
control and faster
to adjust with less
development,
which lessens the
need for training
and increases
competitiveness.
Lower complexity
and fewer
requirements
means less
training at a lower
cost, which leads
to a more
manageable,
available
workforce. This
flexibility makes it
easier to scale.
Operational
excellence leads
to error reduction,
which has an
impact on the
overall cost, as
well as the
processing time
and effort.
Lower reliance on
paper means a
decrease in
printing supplies,
postal services,
storage facilities,
and branch
offices. This also
reduces commute
and/or travel time,
while increasing
workforce mobility
and decreasing
location
dependence.
Higher automation
leads to faster
processing.
Improvement
through human
workflow [1-5]
ooooo oooo ooo ooo oo oo
Improvement with
increasing
investment in
automation [1-5]
o oo ooo oooo ooo ooooo

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Considerations for Human Workflow adoption
Supporting the right
processes, variations
and granularity while
striking a suitable
balance between
structure and
flexibility.
SCOPE & FLEXIBILITY WORK ASSIGNMENT
How tasks are
assigned needs to be
reviewed, taking new
system support and
alternatives into
consideration
RE-DESIGN
The introduction of a
system is an
opportunity to
reengineer processes
e.g. approval
requirements,
decision process and
criteria
FEATURE USAGE TASKLIST
How to benefit from
features the workflow
system offers e.g. with
regards to routing and
scheduling, notifications
and escalations,
compensations or rules.
As a central element of
people’s work, task list
design, integration and
capabilities have a
significant impact on
user experience and
productivity.
TRANSPARENCY
The superior monitoring,
reporting and audit
capabilities gained on
business and IT level
require consideration
during design and
adequate tool support.
ALIGNMENT
Involvement of all
relevant
stakeholders,
business and IT, and
adequate
communication of
processes and
changes.

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Camunda Human Workflow Starter Package
For a distributed workforce (WFH)
• Assign tasks to people as part of a
business process
• Personal / group inboxes, skill-based
assignment, claim / unclaim, delegate, set
due dates or follow-up dates
• Example: Processing applications, orders,
invoices, complaints, …
• Implement and see results within weeks
Special Offer:
• Full Product Stack
• Hands-on Patterns and Best Practices
Human Workflow Automation
• Kickstart trainings for business analysts and
software developers
• Clear guidance for rapid development
*Only available until September 30, 2020

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About Camunda
Camunda innovates process automation with a developer-friendly approach
that is standards-based, highly scalable and collaborative for business & IT.
Founded
2008
Employees
200+ Worldwide offices:
America, Asia & Europe
5
Countries with people
using Camunda
190+
Community Members
100,000+ Enterprise Customers
300+

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Camunda is helping
NASA go to Mars!
2020

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Developer Friendly & Agile
Business/IT Collaboration
Highly Scalable
Open Source & Standards-based
Cost-Effective
Camunda
Camunda Advantage
Traditional
Tough to Install & Extend
Single-point Design
Limited Scalability
Proprietary & Blackbox
Expensive

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GET STARTED TODAY
1) 30-Day Enterprise Platform Trial
2) Sign-up for a DEMO @ www.camunda.com
Remote Worker Support
Ask about our Human Workflow quick start
package designed to help remote teams
process applications, orders, onboard
customers and produce invoices at home.