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Process Automation:
Preparing People and Processes for the Digital Era
2
Today’s Presenters
Mary Thengvall
Director of
Developer Relations
Camunda
Robert Emsbach
Head of Consulting
APAC
Camunda
3
Housekeeping
• The webinar is being recorded
• The recording and slides will be made
available after the webinar
• Please submit questions via the
GoToWebinar control panel
4
WE’RE CURIOUS…
Do you still rely on paper? Or manual routing?
2 POLL QUESTIONS
1) How many of your business processes are paper-based?
2) How many of your business processes include manual routing of
tasks?
5
76% of processes
still rely on
some paperwork
6
7
Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
The time to re-engineer your process is NOW!
Software is
eating the world
8
Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
Every company is also turning into a software company
The time to re-engineer your process is NOW!
Software is
eating the world
Photo by Markus Spiske on Unsplash
9
Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
Every company is also turning into a software company
COV-19
- Accelerated the shift to online channels (customer-facing and internal approvals…)
- Exposed needs for remote and distributed workforces
- Requirement to become more agile (IT, people and processes), to react faster
and better to changes
The time to re-engineer your process is NOW!
Software is
eating the world
Photo by Markus Spiske on Unsplash
10
Drastic changes to business environment
- On-demand cloud infrastructure accessibility and savings
- Consumer mindset
- Regulatory pressure and/or natural disasters
Every company is also turning into a software company
COV-19
- Accelerated the shift to online channels (customer-facing and internal approvals…)
- Exposed needs for remote and distributed workforces
- Requirement to become more agile (IT, people and processes), to react faster
and better to changes
The time to re-engineer your process is NOW!
Software is
eating the world
Documents and Processes must be electronic to deal with this efficiently
Photo by Markus Spiske on Unsplash
11
Strategic Goals
Customer Satisfaction, Cost, Competitiveness, Revenue, and Risk
Contributing
Factors
Transparency Agility Skills Quality Sustainability Efficiency
Example Auditable,
measurable, and
manageable tasks
lead to continuous
improvement,
which increases
customer
satisfaction and
decreases
regulatory cost
(information /
violations).
Business
processes that are
specified in
graphical form
become easier to
control and faster
to adjust with less
development,
which lessens the
need for training
and increases
competitiveness.
Lower complexity
and fewer
requirements
means less
training at a lower
cost, which leads
to a more
manageable,
available
workforce. This
flexibility makes it
easier to scale.
Operational
excellence leads
to error reduction,
which has an
impact on the
overall cost, as
well as the
processing time
and effort.
Lower reliance on
paper means a
decrease in
printing supplies,
postal services,
storage facilities,
and branch
offices. This also
reduces commute
and/or travel time,
while increasing
workforce mobility
and decreasing
location
dependence.
Higher automation
leads to faster
processing.
Improvement
through human
workflow [1-5]
ooooo oooo ooo ooo oo oo
Improvement with
increasing
investment in
automation [1-5]
o oo ooo oooo ooo ooooo
12
Considerations for Human Workflow adoption
Supporting the right
processes, variations
and granularity while
striking a suitable
balance between
structure and
flexibility.
SCOPE & FLEXIBILITY WORK ASSIGNMENT
How tasks are
assigned needs to be
reviewed, taking new
system support and
alternatives into
consideration
RE-DESIGN
The introduction of a
system is an
opportunity to
reengineer processes
e.g. approval
requirements,
decision process and
criteria
FEATURE USAGE TASKLIST
How to benefit from
features the workflow
system offers e.g. with
regards to routing and
scheduling, notifications
and escalations,
compensations or rules.
As a central element of
people’s work, task list
design, integration and
capabilities have a
significant impact on
user experience and
productivity.
TRANSPARENCY
The superior monitoring,
reporting and audit
capabilities gained on
business and IT level
require consideration
during design and
adequate tool support.
ALIGNMENT
Involvement of all
relevant
stakeholders,
business and IT, and
adequate
communication of
processes and
changes.
13
Camunda Human Workflow Starter Package
For a distributed workforce (WFH)
• Assign tasks to people as part of a
business process
• Personal / group inboxes, skill-based
assignment, claim / unclaim, delegate, set
due dates or follow-up dates
• Example: Processing applications, orders,
invoices, complaints, …
• Implement and see results within weeks
Special Offer:
• Full Product Stack
• Hands-on Patterns and Best Practices
Human Workflow Automation
• Kickstart trainings for business analysts and
software developers
• Clear guidance for rapid development
*Only available until September 30, 2020
14
About Camunda
Camunda innovates process automation with a developer-friendly approach
that is standards-based, highly scalable and collaborative for business & IT.
Founded
2008
Employees
200+ Worldwide offices:
America, Asia & Europe
5
Countries with people
using Camunda
190+
Community Members
100,000+ Enterprise Customers
300+
15
Camunda is helping
NASA go to Mars!
2020
16
Developer Friendly & Agile
Business/IT Collaboration
Highly Scalable
Open Source & Standards-based
Cost-Effective
Camunda
Camunda Advantage
Traditional
Tough to Install & Extend
Single-point Design
Limited Scalability
Proprietary & Blackbox
Expensive
17
GET STARTED TODAY
1) 30-Day Enterprise Platform Trial
2) Sign-up for a DEMO @ www.camunda.com
Remote Worker Support
Ask about our Human Workflow quick start
package designed to help remote teams
process applications, orders, onboard
customers and produce invoices at home.

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Extending human workflow preparing people and processes for the digital era webinar062020

  • 1. Process Automation: Preparing People and Processes for the Digital Era
  • 2. 2 Today’s Presenters Mary Thengvall Director of Developer Relations Camunda Robert Emsbach Head of Consulting APAC Camunda
  • 3. 3 Housekeeping • The webinar is being recorded • The recording and slides will be made available after the webinar • Please submit questions via the GoToWebinar control panel
  • 4. 4 WE’RE CURIOUS… Do you still rely on paper? Or manual routing? 2 POLL QUESTIONS 1) How many of your business processes are paper-based? 2) How many of your business processes include manual routing of tasks?
  • 5. 5 76% of processes still rely on some paperwork
  • 6. 6
  • 7. 7 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters The time to re-engineer your process is NOW! Software is eating the world
  • 8. 8 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters Every company is also turning into a software company The time to re-engineer your process is NOW! Software is eating the world Photo by Markus Spiske on Unsplash
  • 9. 9 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters Every company is also turning into a software company COV-19 - Accelerated the shift to online channels (customer-facing and internal approvals…) - Exposed needs for remote and distributed workforces - Requirement to become more agile (IT, people and processes), to react faster and better to changes The time to re-engineer your process is NOW! Software is eating the world Photo by Markus Spiske on Unsplash
  • 10. 10 Drastic changes to business environment - On-demand cloud infrastructure accessibility and savings - Consumer mindset - Regulatory pressure and/or natural disasters Every company is also turning into a software company COV-19 - Accelerated the shift to online channels (customer-facing and internal approvals…) - Exposed needs for remote and distributed workforces - Requirement to become more agile (IT, people and processes), to react faster and better to changes The time to re-engineer your process is NOW! Software is eating the world Documents and Processes must be electronic to deal with this efficiently Photo by Markus Spiske on Unsplash
  • 11. 11 Strategic Goals Customer Satisfaction, Cost, Competitiveness, Revenue, and Risk Contributing Factors Transparency Agility Skills Quality Sustainability Efficiency Example Auditable, measurable, and manageable tasks lead to continuous improvement, which increases customer satisfaction and decreases regulatory cost (information / violations). Business processes that are specified in graphical form become easier to control and faster to adjust with less development, which lessens the need for training and increases competitiveness. Lower complexity and fewer requirements means less training at a lower cost, which leads to a more manageable, available workforce. This flexibility makes it easier to scale. Operational excellence leads to error reduction, which has an impact on the overall cost, as well as the processing time and effort. Lower reliance on paper means a decrease in printing supplies, postal services, storage facilities, and branch offices. This also reduces commute and/or travel time, while increasing workforce mobility and decreasing location dependence. Higher automation leads to faster processing. Improvement through human workflow [1-5] ooooo oooo ooo ooo oo oo Improvement with increasing investment in automation [1-5] o oo ooo oooo ooo ooooo
  • 12. 12 Considerations for Human Workflow adoption Supporting the right processes, variations and granularity while striking a suitable balance between structure and flexibility. SCOPE & FLEXIBILITY WORK ASSIGNMENT How tasks are assigned needs to be reviewed, taking new system support and alternatives into consideration RE-DESIGN The introduction of a system is an opportunity to reengineer processes e.g. approval requirements, decision process and criteria FEATURE USAGE TASKLIST How to benefit from features the workflow system offers e.g. with regards to routing and scheduling, notifications and escalations, compensations or rules. As a central element of people’s work, task list design, integration and capabilities have a significant impact on user experience and productivity. TRANSPARENCY The superior monitoring, reporting and audit capabilities gained on business and IT level require consideration during design and adequate tool support. ALIGNMENT Involvement of all relevant stakeholders, business and IT, and adequate communication of processes and changes.
  • 13. 13 Camunda Human Workflow Starter Package For a distributed workforce (WFH) • Assign tasks to people as part of a business process • Personal / group inboxes, skill-based assignment, claim / unclaim, delegate, set due dates or follow-up dates • Example: Processing applications, orders, invoices, complaints, … • Implement and see results within weeks Special Offer: • Full Product Stack • Hands-on Patterns and Best Practices Human Workflow Automation • Kickstart trainings for business analysts and software developers • Clear guidance for rapid development *Only available until September 30, 2020
  • 14. 14 About Camunda Camunda innovates process automation with a developer-friendly approach that is standards-based, highly scalable and collaborative for business & IT. Founded 2008 Employees 200+ Worldwide offices: America, Asia & Europe 5 Countries with people using Camunda 190+ Community Members 100,000+ Enterprise Customers 300+
  • 15. 15 Camunda is helping NASA go to Mars! 2020
  • 16. 16 Developer Friendly & Agile Business/IT Collaboration Highly Scalable Open Source & Standards-based Cost-Effective Camunda Camunda Advantage Traditional Tough to Install & Extend Single-point Design Limited Scalability Proprietary & Blackbox Expensive
  • 17. 17 GET STARTED TODAY 1) 30-Day Enterprise Platform Trial 2) Sign-up for a DEMO @ www.camunda.com Remote Worker Support Ask about our Human Workflow quick start package designed to help remote teams process applications, orders, onboard customers and produce invoices at home.