SlideShare a Scribd company logo
28/04/2021
Process Driven Customer Interaction
For Camunda Community Summit 2021
SpecialThanks to all my ESP team members
Krishna Kumar Nair
Principal Software Engineer @Walmart GlobalTech India
Table of
contents
1
Problem
Statement
2
Architecture
Evolution
3
Process
Centric + User
Centric
4
User
Interactions
5
Template
Structure
6
Workflow
CICD
Problem Statement
• Business did not had end to end
process visibility
• Code and process tightly coupled
leading to longer releases
• Business process scattered in
multiple layers leading to
cascading updates
1
Evolution - 1
2
User-Centric vs Process Centric
Users need a rich internet application which can offer them a better visual experience and more
interactivity than traditional browser applications – the type typically represented by the single
page application (SPA) pattern of interface design.This we call it a User-Centric (UC) approach
necessitated by a modern user-interface
In Process-Centric (PC) approach having a Business Process Architecture(BPA) is fundamental.
The BPA provides a hierarchical view of the core business process that’s driving the business.
However, choosing these above approaches (PC or UC) independently leaves us duplicating the
flow at multiple places so there arises a need to combine both and leave the flow of the process to
BPM and only the layout rendering to the user-interface.
3
Evolution - 2
4
Evolution - 3
5
Evolution - 4
6
User Interactions
Lifecycles
User Interactions - Lifecycles
7
User Provides
Inputs
UserTakes time to fill
in User Input by
interacting with a
Form
User Submits User Waits For
Response
User Edits User Information
User fills in inputs and
submits
After the inputs are
submitted user waits
for response
User Can edit already
entered values and
resubmit
After certain actions
user may get
information from
server
8
User Interactions - Lifecycles
After completing the required inputs, the
user submits
User Submits
Once the inputs are submitted the user
waits for the response to come back from
the server
UserWaits
There are many elements though which user
inputs are captured
User Inputs
User is informed at various
stages of the progress
User Informed
User can edit already entered inputs and
submit back.
User Edits
User Edits
9
UserWaits
1. There are tasks which are long running and based on a specific business process these can
take varying times to complete.
2. Partners can have varying tasks as long running for various use cases.
3. UI layer should not have fixed polling for every use case. For example, if a task averages 2
minutes, make your GET call at 2 minutes after the submission.
4. The server responds back with a “Poller” task to the UI with details of the poll frequency and
max count of polling and what to display the the user while waiting.
• Category
• Inputs
• Display Inputs
• Endpoints
• Current Steps
• Related Steps
Structure of PageTemplate
Page
Workflow CICD
LowTouch Deployment
CICD Features
Camunda database manages the versions of individual process definition files but it
cannot understand the deployment version. We will be deploying a set of files during
one deployment and the versioning at the group level is important during events of a
rollback
Version Control
Version Management
• Migration info maintained for each
environment and deployment.
• Migration Version Log History
maintained
01;
Migration and Process Validation
• Existing processes definitions not
changeable
• Unit Tests performed to validate
process definitions
02;
AutomatedWorkflow Definition
Rollout and Rollback
• Single Click Deployment and
Rollback.
03;
Backward Compatibility Check
• No Edits allowed on migrated
processes.
• No Duplicate process definition files.
• Previous Migrated files has to pass
the checksum to have a successful
current deployment
04;
Process definitions before migration have to be validated .
Migration and Process Validation
Workflow Process deployment needs to be simplified for the devops management
team just by the click of a button.
Automated Workflow Definition Rollout and Rollback
Preserving the integrity of each deployment is really important and hence backward
compatibility is really important.
Backward Compatibility Check
Workflow Migration Start
Workflow Migration Ends
Questions ?
Thank you!();

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Process Driven Customer Interaction

  • 1. 28/04/2021 Process Driven Customer Interaction For Camunda Community Summit 2021
  • 2. SpecialThanks to all my ESP team members
  • 3. Krishna Kumar Nair Principal Software Engineer @Walmart GlobalTech India
  • 4. Table of contents 1 Problem Statement 2 Architecture Evolution 3 Process Centric + User Centric 4 User Interactions 5 Template Structure 6 Workflow CICD
  • 5. Problem Statement • Business did not had end to end process visibility • Code and process tightly coupled leading to longer releases • Business process scattered in multiple layers leading to cascading updates 1
  • 7. User-Centric vs Process Centric Users need a rich internet application which can offer them a better visual experience and more interactivity than traditional browser applications – the type typically represented by the single page application (SPA) pattern of interface design.This we call it a User-Centric (UC) approach necessitated by a modern user-interface In Process-Centric (PC) approach having a Business Process Architecture(BPA) is fundamental. The BPA provides a hierarchical view of the core business process that’s driving the business. However, choosing these above approaches (PC or UC) independently leaves us duplicating the flow at multiple places so there arises a need to combine both and leave the flow of the process to BPM and only the layout rendering to the user-interface. 3
  • 12. User Interactions - Lifecycles 7 User Provides Inputs UserTakes time to fill in User Input by interacting with a Form User Submits User Waits For Response User Edits User Information User fills in inputs and submits After the inputs are submitted user waits for response User Can edit already entered values and resubmit After certain actions user may get information from server
  • 13. 8 User Interactions - Lifecycles After completing the required inputs, the user submits User Submits Once the inputs are submitted the user waits for the response to come back from the server UserWaits There are many elements though which user inputs are captured User Inputs User is informed at various stages of the progress User Informed User can edit already entered inputs and submit back. User Edits
  • 15. UserWaits 1. There are tasks which are long running and based on a specific business process these can take varying times to complete. 2. Partners can have varying tasks as long running for various use cases. 3. UI layer should not have fixed polling for every use case. For example, if a task averages 2 minutes, make your GET call at 2 minutes after the submission. 4. The server responds back with a “Poller” task to the UI with details of the poll frequency and max count of polling and what to display the the user while waiting.
  • 16. • Category • Inputs • Display Inputs • Endpoints • Current Steps • Related Steps Structure of PageTemplate Page
  • 18. CICD Features Camunda database manages the versions of individual process definition files but it cannot understand the deployment version. We will be deploying a set of files during one deployment and the versioning at the group level is important during events of a rollback Version Control Version Management • Migration info maintained for each environment and deployment. • Migration Version Log History maintained 01; Migration and Process Validation • Existing processes definitions not changeable • Unit Tests performed to validate process definitions 02; AutomatedWorkflow Definition Rollout and Rollback • Single Click Deployment and Rollback. 03; Backward Compatibility Check • No Edits allowed on migrated processes. • No Duplicate process definition files. • Previous Migrated files has to pass the checksum to have a successful current deployment 04; Process definitions before migration have to be validated . Migration and Process Validation Workflow Process deployment needs to be simplified for the devops management team just by the click of a button. Automated Workflow Definition Rollout and Rollback Preserving the integrity of each deployment is really important and hence backward compatibility is really important. Backward Compatibility Check