This is Competitive ADDvantage\'s client presentation, based on our services, experience, and solutions. We\'re a business consultancy that works closely with our clients, focused on delivering the results that they need.

1. a consultancy that works
in close partnership with our clients
we help
to deliver the
results you want
in a way that supports your business needs….

2. Our pedigree
Launched Jan 2010.
15 years consultancy + 20 years in L&D.
A team of like minded consultants with you at
the centre of what we do.
A belief in fun, practicality, simple memorable
implementation into the workplace.
Vast experience in FS, retail and other ventures.
Experienced at all levels within organisations.

3. What we bring
A structured approach to all projects.
Close working relationships with your team, you’re the customer!
Consultancy which gets to the heart of the issue
and quickly identifies solutions, which meets
your needs and budget.
A ‘dare to be different‘ attitude and approach.
Practical relevant training solutions for your business and people.
Fun, highly interactive facilitation and training
Embedding techniques that see new skills put into the workplace.
A team specialised in the issues you face and the solutions you need.

4. UK & Ireland
Caribbean Europe
United States
Middle East
global experience
a decade of

5. Our World Class Clients
require our World Class solutions

6. Our consultancy services include
Cultural Transformation
Distribution Consultancy
Leadership Development
Customer Journey and Experience
Management & Sales Management Development
Sales Process and Skills – face to face, call centre
Resource supply
Regulatory support

7. Distribution Consultancy
We provide qualitative and quantative research reports and
recommendations enabling your business to;
Improve and develop sales distribution
Facilitate sales and sales management process design
Competency & behavioural framework design
The outcome is creating a competitive advantage for you
via better business through your people

8. Leadership
Executive Coaching
Top Team Development
Vision and Values
Strategy Planning and Implementation
High Performing Teams enhancement
Leadership Development and Assessment
Real time 360° Behavioural Assessment

9. Management and Sales Management Development
We understand the people and process needed
Enhance your people’s skills in each part of the process
Provide the focus and desire for your people to become
the best in business
Right style and tools to gain biggest impact
Know what to do and how to do it Develop and
Align the
Enhancing performance for all Business Plan
Leading and managing
Monitor and Vision and Organise and
Evaluate Success Values Build the Team
Enhance
Performance of
Team Members

10. Sales Process and Skills
Salespeople who;
focus on the customer
create the right customer experience
can build lifetime relationships
ask questions that relate to the customers situation
listen and understand what customer’s say
understand the customer’s world and what is
important to them
close the interest gap so customers buy from you
and not your competitors
Customers who stay with you as they know what has been
provided relates to their real needs as they understand them.

11. Customer focussed selling

12. Customer Journey and Experience
Customer experience is increasingly important in today’s environment.
The customer has again become ‘King’
We can help provide;
Tools to measure your customer journey & experience effectiveness
Tools to map customer journeys to identify experience gaps
Tools to help your team enhance the experience to your ideal.
Provide leaders and managers with skills to
support the customer
Experience across the whole business

13. Resource Supply
This specialised sector requires an understanding of the client, their
needs and a thorough knowledge of the resources available.
We’ve kept our consultancy supply team to a manageable number.
We know their skills, knowledge and competence levels.
We make a point of discussing any resource request to really
understand our clients needs, providing the right person with the
competence, behaviour and cultural fit for the organisation.
We provide Interim managers, HR professionals and trainers to suit
your needs.

14. Summary
If you want a consultancy;
who can build bespoke programmes and
recommendations for your business.
who quickly understand the business and cultural needs.
who create the right development interventions.
who make a point of understanding your business, your
people and your customers as part of what we do.
We are for you

15. Contact us
Mike Willoughby co‐founder & director
mike@competitiveaddvantage.co.uk
t: +44 [0] 7595 – 496847
Kelvin Smith co‐founder & director
kelvin@competitiveaddvantage.co.uk
t: +44 [0] 7808 ‐ 062009
We are here for you…