Hello I have created a video about how I want to brand myself after high school.

1. Personal Brandy exploration
Abigail Freeman
Entertainment Business Program January 21, 2024

2. Career Category: Starting Career
Short Term Career Goals:
• After graduation, 2024 create a resume.
• I will apply to five entry level customer
service jobs on LinkedIn, apple, Samsung,
Indeed and Glassdoor websites.
• By 2025 land an entry level customer
service job at Apple.
• E-mail 8 managers or supervisors about
getting a job promotion after working at
Apple for one to three years by January
1, 2027.
• Try setting up an appointment with apple
team members about getting a job
promotion.

3. Entrepreneurial Ventures&
Rebranding
• Long-term career
goals Entrepreneur: (2036)
• I would like to open my own
daycare called blessed hands
daycare.
• When parents can drop their
children off and go about their
everyday life without worrying
about the safety of their children
because they will be in good hands
learning and playing.

4. Profession
• Occupation: customer service
• Job Title:
• Call Center Representative
• Client Services Representative,
• Customer Support Rep
Origin: OnetOnline, Apple
Careers

5. Target
Audience
• Origin: Book YourSelf
Sold

6. Competition
Erik Peets
• Work Experience:
• 10 years of customer service experience 4 years as a
Customer Service Specialist at apple
• Education:
• Design lad UX Academy Foundation
• Noteworthy Experience:
• Help resign a Prototyping for the SPLTPAY app
• Skills and Proficiencies:
• Teamwork
• Research Skills ·
• Sales Processes ·
• Active Listening
• Communication
• Creativity
• customer service
• Overall Online Presence
• banner image customized
• clean headshot
• detailed profile summaries
Abigail Freeman
• Work Experience:
• 1 year of Customer Service at a daycare and Maximus
• Education:
• Current student enrolled in Entertainment Business at Full Sail
University
• Noteworthy Experience:
• Closed and armed security system for daycare
• Skills and Proficiencies:
• effective communication
• easy learners catch onto task very quickly
• Leadership
• Teamwork
• customer service
• Attention to detail
• Overall Online Presence
• banner image not customized
• no professional headshot added
• no detailed summaries throughout profile
Origin: Linked in

7. Identity:
I. Core Values:
II. Love
III.Power
IV. Caring
V. Teamwork
VI. Fairness
VII.Creativity
Golden Circle:
Why? Creating a fun-
loving caring atmosphere
for the people I work
with and the customers I
help.
How? Giving testimonies on
why i the best customer
service representative to
help you solve your
problems.
What? Having good
customer service for my
job and positive attitude
Vision:
Providing top notch support
to all my customers and
clients solving their problems
and answering questions they
may have about their services
or products.
Principle:
Having excellent
communication skills
showing empathy and
compassion for other
and listening to what
others have to say.
Passion:
Being able to help
customers solve with the
services or items they
buy.
Superpower:
I can communicate with
people and answer all their
questions comments and
concerns that they may have
and put their mind to ease
knowing i am going to help
them through it,
Core Values Exercise Worksheet &
, Start With Why (Simon Sinek

8. Promise & Position
Promise:
• Building trust with the customer being committed
to providing excellent services showing empathy
and helping find solutions to problems.
Position:
Customer Service Representative

9. Networking:
Industry Events
Customer Contract Week 2024
June 3-6, 2024
CCW Las Vegas
Objects:
• Attending a customer service conference will help me to be up to date on research. The best practice in being a
customer service representative.
• Gladly Connect Live 2024
March 25-27, 2024
Scottsdale AZ and virtual
Objects:
Conferences allow me to improve my Communication skills with customers.
Elevator Pitch
•
• Hello, I am excited about meeting the customers’ expectations. I will do more than just help them solve problems. I will
work on building an excellent relationship weather customer and provide an easygoing experience that creates honesty and
trust. I believe my positive attitude and hardworking abilities will make me a great asset to any customer service
team.
Mentor
Looking for someone who has experience in customer service. The person must be a fun creative person and upholds my
Christian religious belief I would someone to teach me how to be a better agent.
Origin: NRCEC&ECTA

10. Digital Marketing:
• Online ID Calculator Score
• Volume Zero
• Relevance Zero
• Purity Zero
• Diversity Zero
• Validation Zero
• Brand Archetype Creativity
• Description
• A person who is driven by creativity while also creating original and daring brands a person who
is able to think outside the box and then express themselves in a fun way.
focus variables Relevance & Volume
type of content- Blog post
• Blog post called How to be professional on the job as a customer service representative and how to treat customers with respect.
Primary tools I will use Facebook and Snapchat to promote my blog post. I will do a short broadcast
on why people should tune into my tips and tricks blog post I will also post tips and tricks on my
social media platform so people can access it also.
Content Marketing Kaye Putnam, Online
ID Calculator ,Brand yourself

11. Professional Development
Technical
Task: complete Customer
Experience: Service
Blueprinting
Org: LinkedIn Learning
Date April. 2024
Task: complete Apple training
course
Org: Apple.com
Date July. 2024
Transferable Skills
• Task: Take a public speaking class at the
library go twice a week
• Org: Grissom Public Library
• Date: Sep. 2024
• Task: complete Business Writing Principles
• Org: LinkedIn learning
• Date: Sep. 2024
OnetOnline , LinkedIn Learning , Apple

12. References:
• 43-4051.00 - customer service representatives. O*NET OnLine. (n.d.). https://www.onetonline.org/link/summary/43-4051.00
• Wiley. (n.d.). Book yourself solid illustrated: The fastest, easiest, and most reliable system for getting more clients than you can handle even if you hate
marketing and selling. O’Reilly Online Learning. https://learning.oreilly.com/library/view/book-yourself-
solid/9781118611357/9781118611357c2.xhtml#c02_level1_1
• linkedin.com/in/erikpeets
• Customer contact week Las Vegas. Customer Contact Week Las Vegas 2024 - CX Conference. (n.d.).
https://www.customercontactweek.com/page/3561369/educational-lp/
• Gladly connect live 2024. Gladly. (2024, February 20). https://www.gladly.com/gladly-connect-live-2024/
• The Golden Circle. Simon Sinek. (n.d.). https://simonsinek.com/golden-circle/
• YouTube. (2011, July 5). Simon Sinek: How great leaders inspire action. YouTube. https://www.youtube.com/watch?v=7zFeuSagktM
• Brand archetypes: Psychology-driven brand strategy. Kaye Putnam | Psychology Driven Brand Strategist. (2023, May 23).
https://www.kayeputnam.com/brand-archetypes/
• Shtull, O., & Arruda, W. (2023, May 26). Resources. Careerblast.TV. https://careerblast.tv/resources/
• Online reputation management (2020 guide): BrandYourself. BrandYourself.com. (n.d.). https://brandyourself.com/online-reputation-management
• Steiner-Williams, J. (2014, March 2). Becoming an effective business writer - business writing principles video tutorial: Linkedin learning, formerly
Lynda.com. LinkedIn. https://www.linkedin.com/learning/business-writing-principles/becoming-an-effective-business-writer?u=50813145
• Walters, J. (2019, February 25). Planning your customer service inflection points - customer experience: Service blueprinting video tutorial: Linkedin
learning, formerly Lynda.com. LinkedIn. https://www.linkedin.com/learning/customer-experience-service-blueprinting/planning-your-customer-
service-inflection-points?u=50813145
• It training. Apple Training. (n.d.). https://trainingcms.apple.com/it
• US-expert. Careers at Apple. (n.d.). https://jobs.apple.com/en-us/details/114438150/us-expert