Revenue Assurance Industry Update - Webinar by Dr. Gadi Solotorevsky, cVidya'...cVidya Networks
This document provides a summary of a webinar on revenue assurance industry updates from December 2014. It discusses statistics on revenue leakage from surveys, best practices including the Revenue Assurance Maturity Model (RAMM), and trends in areas like mobile billing complexity, charging systems, targeted process improvements, and new business models involving flat rates, family plans, and data sharing. It also outlines the TM Forum's work on a unified Analytics Big Data Repository to improve analytics capabilities.
Tech M White Paper Revenue Assurance D0 9 180612 (1)aprasoon
This document discusses applying business analytics techniques to revenue assurance inventory reconciliation in the telecom sector. It begins with an introduction to revenue assurance and its importance for telecom companies given revenue leakage risks. It then describes inventory reconciliation as a key phase of revenue assurance. The document proposes that business analytics can help effectively execute inventory reconciliation through data integration, extraction, transformation, and analysis capabilities. This allows telecom companies to improve revenue and margins by reducing leakage.
ROC Revenue Assurance is a First-of-its-kind, complete
Revenue Assurance solution, designed to tackle critical
revenue assurance challenges across the entire revenue
chain.
For More Details Explore : http://www.subex.com/revenue-assurance/
This document provides training materials on revenue assurance incident reporting and monthly management reporting. It includes sample templates for incident reports that cover sources of data, findings, recommendations, background and revenue impact. It also outlines key performance indicators and metrics for monthly management reports, such as revenue losses by category, major issues, and revenue and volume by customer type. Finally, it defines and provides methods for quantifying different types of revenue leakages and savings.
Revenue Assurance, Fraud Reduction and Cost Managment in Telecoms ConferenceArena International
Revenue Assurance, Fraud Reduction and Cost Management in Telecoms 2010 offers practical and effective strategies you can implement in your business to optimise revenue assurance and control costs. Building on the feedback from our successful 2009 event, the 2010 conference features more case studies from operators, VMNOs and ISPs than ever before, and a new focus on combating telecoms fraud.
Held on the 11 and 12 May 2010 in London is the biggest and most eagerly anticipated conference in the EMEA, and will bring together key industry experts to provide answers to current topical questions. From coping with the global economic recession and effectively controlling roaming revenues to limiting bad debt, this conference will provide insight on how to solve the critical issues that you face in the industry today.
cVidya is a global leader in revenue intelligence solutions for telecom, media, and entertainment companies. It provides solutions across revenue assurance, fraud management, operational risk management, sales performance management, and pricing analytics. cVidya has over 150 clients including major operators like BT, Telefonica, Vodafone, and AT&T. It supports customers in over 50 countries through regional offices. cVidya's integrated revenue intelligence suite called IRIS includes solutions like ProactiV, MoneyMap, FraudView, and more to help operators maximize revenue.
The document discusses strategies for telecommunications companies to improve their revenue assurance capabilities in the digital and converged space. It recommends conducting a rapid maturity assessment to evaluate the current state of a company's revenue assurance function and benchmark it against industry leaders. This will provide clarity on objectives and a roadmap for strengthening capabilities. Key areas discussed for revenue assurance include analytics-driven approaches, product margin assurance, migration assurance, customer churn assurance, control frameworks, and fraud analytics. Conducting a rapid maturity assessment is presented as the first step to understanding where a company stands and developing a robust revenue assurance strategy.
This document provides an overview of revenue assurance for a telecommunications company. It defines revenue assurance, outlines a methodology including detection, correction and prevention, and discusses organizational considerations. It also covers the scope and domains of revenue assurance work. Risks discussed include changes and human errors. The document concludes that a balanced approach to revenue assurance embedded in operations can drive profitability and minimize risk. It includes case studies on interconnect fraud and margin leakage.
Revenue Assurance Industry Update - Webinar by Dr. Gadi Solotorevsky, cVidya'...cVidya Networks
This document provides a summary of a webinar on revenue assurance industry updates from December 2014. It discusses statistics on revenue leakage from surveys, best practices including the Revenue Assurance Maturity Model (RAMM), and trends in areas like mobile billing complexity, charging systems, targeted process improvements, and new business models involving flat rates, family plans, and data sharing. It also outlines the TM Forum's work on a unified Analytics Big Data Repository to improve analytics capabilities.
Tech M White Paper Revenue Assurance D0 9 180612 (1)aprasoon
This document discusses applying business analytics techniques to revenue assurance inventory reconciliation in the telecom sector. It begins with an introduction to revenue assurance and its importance for telecom companies given revenue leakage risks. It then describes inventory reconciliation as a key phase of revenue assurance. The document proposes that business analytics can help effectively execute inventory reconciliation through data integration, extraction, transformation, and analysis capabilities. This allows telecom companies to improve revenue and margins by reducing leakage.
ROC Revenue Assurance is a First-of-its-kind, complete
Revenue Assurance solution, designed to tackle critical
revenue assurance challenges across the entire revenue
chain.
For More Details Explore : http://www.subex.com/revenue-assurance/
This document provides training materials on revenue assurance incident reporting and monthly management reporting. It includes sample templates for incident reports that cover sources of data, findings, recommendations, background and revenue impact. It also outlines key performance indicators and metrics for monthly management reports, such as revenue losses by category, major issues, and revenue and volume by customer type. Finally, it defines and provides methods for quantifying different types of revenue leakages and savings.
Revenue Assurance, Fraud Reduction and Cost Managment in Telecoms ConferenceArena International
Revenue Assurance, Fraud Reduction and Cost Management in Telecoms 2010 offers practical and effective strategies you can implement in your business to optimise revenue assurance and control costs. Building on the feedback from our successful 2009 event, the 2010 conference features more case studies from operators, VMNOs and ISPs than ever before, and a new focus on combating telecoms fraud.
Held on the 11 and 12 May 2010 in London is the biggest and most eagerly anticipated conference in the EMEA, and will bring together key industry experts to provide answers to current topical questions. From coping with the global economic recession and effectively controlling roaming revenues to limiting bad debt, this conference will provide insight on how to solve the critical issues that you face in the industry today.
cVidya is a global leader in revenue intelligence solutions for telecom, media, and entertainment companies. It provides solutions across revenue assurance, fraud management, operational risk management, sales performance management, and pricing analytics. cVidya has over 150 clients including major operators like BT, Telefonica, Vodafone, and AT&T. It supports customers in over 50 countries through regional offices. cVidya's integrated revenue intelligence suite called IRIS includes solutions like ProactiV, MoneyMap, FraudView, and more to help operators maximize revenue.
The document discusses strategies for telecommunications companies to improve their revenue assurance capabilities in the digital and converged space. It recommends conducting a rapid maturity assessment to evaluate the current state of a company's revenue assurance function and benchmark it against industry leaders. This will provide clarity on objectives and a roadmap for strengthening capabilities. Key areas discussed for revenue assurance include analytics-driven approaches, product margin assurance, migration assurance, customer churn assurance, control frameworks, and fraud analytics. Conducting a rapid maturity assessment is presented as the first step to understanding where a company stands and developing a robust revenue assurance strategy.
This document provides an overview of revenue assurance for a telecommunications company. It defines revenue assurance, outlines a methodology including detection, correction and prevention, and discusses organizational considerations. It also covers the scope and domains of revenue assurance work. Risks discussed include changes and human errors. The document concludes that a balanced approach to revenue assurance embedded in operations can drive profitability and minimize risk. It includes case studies on interconnect fraud and margin leakage.
Revenue assurance (RA) is a niche business activity most commonly undertaken within businesses that provide telecommunication services. The activity is the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand.
cVidya and Atlantic Tele-Network Inc - Revenue Assurance PresentationcVidya Networks
Atlantic Tele-Network Inc presented the following on "End-to-End Revenue Assurance in a Group Company Environment" in April 2011 at the TeleStrategies Revenue Assurance and Management Conference.
This document discusses Revenue Assurance & Improvement (RA&I), a methodology for driving up revenues. It originated in telecommunications to address revenue leakage and has since been applied successfully in banking and insurance. RA&I includes both tactical and transformational recommendations focused on three pillars: growing the customer base, increasing share of wallet, and ensuring full charges. The methodology analyzes 18 components and uses 15 tools to identify opportunities like optimizing pricing formulas, discount management, and ensuring correct product pricing. It has achieved 1-10% revenue increases across over 65 projects in various industries. The methodology has potential for any sector with large, complex transactions and products.
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Ex...cVidya Networks
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Existing Revenue Assurance System can Deliver Big Savings – a presentation by Efrat Nissimov, cVidya’s Director of Product Management at the “Big Data and Analytics for Telecom & Mobile Carriers” event in Atlanta.
How can you increase profits while your money is literally going out the door? We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.
Understanding revenue risk is central to implementing effective RA controls, and to establishing a company-wide revenue and cost risk management framework.
Identifying and closing control gaps should be the highest priority for revenue assurance managers today.
This webinar with Geoff Ibbett, independent consultant and TM Forum Trainer, discussed an approach to risk mitigation that will allow managers to optimise costs at the same time.
Covered in the webinar:
- An introduction to RA maturity
- Basic risk management concepts
- Preventative vs. corrective techniques
- The importance of primary and secondary controls
- Dynamic risk management
The document provides guidance on key areas for review in revenue assurance for prepaid telecom services. It outlines various methodologies for reconciling and analyzing prepaid data from different systems and sources to ensure accurate billing and identification of issues. Specific reconciliation and analysis procedures are described for prepaid voucher usage, rating configurations, roaming charges, subscriber profiles across systems, balance movements, deferred revenue calculation, and traffic trends.
In-Corp was founded in 2002 and has since acquired several software suites, including for revenue assurance, fraud management, banking, e-commerce, and cloud/SDP platforms. It aims to expand revenue assurance and fraud management services beyond the telecom industry to other sectors. The company's software helps provide governance, traceability, and accountability of transactions to address significant fraud threats. It offers staff training on its Revenue assurance, fraud, and risk management software to enable clients to monitor their business around the clock and identify potential leakages and fraud.
Zen Infographic - Revenue Assurance AutomationSubex
Revenue Assurance Automation-The Key to Growth and Profitability
Zen is the industry’s first Virtual RA Analyst, which directly gives root causes of leakages, improving analyst productivity by more than 75%. Not only this, ROC Revenue Assurance is mobile device enabled. Executives can gauge RA health, analyze key metrics and make critical business decisions on the move.
The document discusses changes and challenges facing revenue assurance (RA) with new technologies like 4G/LTE. Key points include:
1. New technologies and services like IoT, mobile payments require new RA approaches as CDR data is replaced by transactions/events and there is huge volumes of "big data".
2. Billing is shifting to flat rates and subscriptions requiring subscription assurance to dominate RA operations.
3. Internal fraud risks increase as new network elements are non-standard, allowing manipulation. Identity theft through device/account manipulation also poses risks.
4. RA systems must integrate diverse data sources across billing, IMS, HSS etc. to assure different revenue streams from subscriptions, pre
Fraud Management Industry Update Webinar by cVidyacVidya Networks
This document summarizes key findings from fraud surveys and industry discussions on fraud trends. It highlights that fraud is increasing globally by 15% based on the CFCA survey. Major fraud methods identified include subscription fraud, international revenue share fraud, and SIM box gateways. The TM Forum proposes a fraud classification model to standardize naming and analysis of fraud types. There is also a shift towards viewing fraud management as a cybersecurity issue given rises in online fraud forums and dark web markets trading in stolen data and fraud guides. Industry groups and companies are responding by bringing fraud teams closer to security functions.
This one-day course provides an overview of revenue assurance for telecom executives. It will cover key topics such as identifying typical problem areas, the revenue assurance lifecycle, domains of revenue assurance including subscription, usage, cost assurance and fraud. Participants will learn how to implement operational controls, recognize risks of new products, and understand the importance of revenue assurance maturity. The course aims to help executives understand revenue assurance and how to protect revenue, turn it into a strategic function, and harness it for growth. It will be held in Harare, Zimbabwe in June 2017 and costs $499 to attend.
A fundamental approach to know about Billing and revenue management and its business significance for companies who are in telecom communication/media business.
The document summarizes a case study and engagement by Balfoort Consulting to conduct a revenue assurance review for a tier 1 mobile operator in Asia. The review had a 14 week scope to assess revenue assurance processes and identify risks. Balfoort utilized a test event generation solution to independently test network integrity, rating and billing accuracy, and end-to-end subscriber processes. Recommendations were provided regarding network and systems assurance, revenue assurance functionality, vendor management, and regulatory compliance. Lessons highlighted the importance of independence, consensus building, timely information sharing, and managing multiple stakeholders.
Use cases of how UniServe™ NXT platform can be used to serve various objectives of enhancing B2B customer experience. Data virtualization can be used to streamline data across multiple lines of business subscribed by B2B customers, different stakeholders can view and analyze customer information and there will be lesser instances of customer disputes and faster payments can be realized.
How to monetize and generate revenues from data services in a competitive marketcVidya Networks
This document discusses how mobile network operators can generate more revenue from data services in competitive markets. It provides examples of using customer data and analytics to improve pricing models, introduce new service offerings, and identify opportunities to increase data usage and upgrade customer data bundles. The document also notes the large number of pricing plans operators maintain and suggests using analytics to reduce costs by streamlining plans, migrating customers to new plans, and removing unprofitable plans. It introduces cVidya as a supplier of revenue analytics solutions and describes its product modules for collecting, enriching, analyzing customer data to provide insights across business objectives like data monetization and price plan optimization.
Build competitive edge through differentiated customer experiencegiridharseorank
This document discusses how organizations can use customer data and new technologies to improve the customer experience and gain a competitive advantage. It recommends breaking down silos between departments involved in customer experience projects. Personalization is key, and service providers should align business processes to customer needs across channels in a seamless manner. Adopting big data technologies can enhance the customer experience but organizations struggle to turn proofs of concept into real business value unless stakeholders have access to the right information at the right time to take quick action. The document promotes a platform called UniServeTM NXT that allows configuration instead of coding to easily deliver personalized customer experiences across channels.
The document discusses how companies have traditionally developed their own separate communication infrastructures, leading to duplication of costs. It notes that open standards like TCP/IP allow for better interoperability between technologies and less vendor lock-in. Companies can now share common infrastructure and interfaces, reducing complexity for partners and customers.
Leveraging Deal Registration to Drive Channel Loyalty Programsdreamforce2006
The document discusses how two companies, Lantronix and Network Physics, leveraged Salesforce solutions to improve their channel partner programs and sales processes. Both companies automated deal registration and lead distribution to provide increased visibility for partners. This resulted in improved partner communications and enablement. For Lantronix, it simplified tracking of deal registrations and opportunities. For Network Physics, it contributed to a 214% increase in year-over-year revenue and improved order-to-cash cycle times.
Revenue assurance (RA) is a niche business activity most commonly undertaken within businesses that provide telecommunication services. The activity is the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand.
cVidya and Atlantic Tele-Network Inc - Revenue Assurance PresentationcVidya Networks
Atlantic Tele-Network Inc presented the following on "End-to-End Revenue Assurance in a Group Company Environment" in April 2011 at the TeleStrategies Revenue Assurance and Management Conference.
This document discusses Revenue Assurance & Improvement (RA&I), a methodology for driving up revenues. It originated in telecommunications to address revenue leakage and has since been applied successfully in banking and insurance. RA&I includes both tactical and transformational recommendations focused on three pillars: growing the customer base, increasing share of wallet, and ensuring full charges. The methodology analyzes 18 components and uses 15 tools to identify opportunities like optimizing pricing formulas, discount management, and ensuring correct product pricing. It has achieved 1-10% revenue increases across over 65 projects in various industries. The methodology has potential for any sector with large, complex transactions and products.
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Ex...cVidya Networks
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Existing Revenue Assurance System can Deliver Big Savings – a presentation by Efrat Nissimov, cVidya’s Director of Product Management at the “Big Data and Analytics for Telecom & Mobile Carriers” event in Atlanta.
How can you increase profits while your money is literally going out the door? We have identified 10 common service problems companies experience and provided some solutions to those problems, which will help you fix your revenue leakage as well as increase efficiencies and drive more revenues.
Understanding revenue risk is central to implementing effective RA controls, and to establishing a company-wide revenue and cost risk management framework.
Identifying and closing control gaps should be the highest priority for revenue assurance managers today.
This webinar with Geoff Ibbett, independent consultant and TM Forum Trainer, discussed an approach to risk mitigation that will allow managers to optimise costs at the same time.
Covered in the webinar:
- An introduction to RA maturity
- Basic risk management concepts
- Preventative vs. corrective techniques
- The importance of primary and secondary controls
- Dynamic risk management
The document provides guidance on key areas for review in revenue assurance for prepaid telecom services. It outlines various methodologies for reconciling and analyzing prepaid data from different systems and sources to ensure accurate billing and identification of issues. Specific reconciliation and analysis procedures are described for prepaid voucher usage, rating configurations, roaming charges, subscriber profiles across systems, balance movements, deferred revenue calculation, and traffic trends.
In-Corp was founded in 2002 and has since acquired several software suites, including for revenue assurance, fraud management, banking, e-commerce, and cloud/SDP platforms. It aims to expand revenue assurance and fraud management services beyond the telecom industry to other sectors. The company's software helps provide governance, traceability, and accountability of transactions to address significant fraud threats. It offers staff training on its Revenue assurance, fraud, and risk management software to enable clients to monitor their business around the clock and identify potential leakages and fraud.
Zen Infographic - Revenue Assurance AutomationSubex
Revenue Assurance Automation-The Key to Growth and Profitability
Zen is the industry’s first Virtual RA Analyst, which directly gives root causes of leakages, improving analyst productivity by more than 75%. Not only this, ROC Revenue Assurance is mobile device enabled. Executives can gauge RA health, analyze key metrics and make critical business decisions on the move.
The document discusses changes and challenges facing revenue assurance (RA) with new technologies like 4G/LTE. Key points include:
1. New technologies and services like IoT, mobile payments require new RA approaches as CDR data is replaced by transactions/events and there is huge volumes of "big data".
2. Billing is shifting to flat rates and subscriptions requiring subscription assurance to dominate RA operations.
3. Internal fraud risks increase as new network elements are non-standard, allowing manipulation. Identity theft through device/account manipulation also poses risks.
4. RA systems must integrate diverse data sources across billing, IMS, HSS etc. to assure different revenue streams from subscriptions, pre
Fraud Management Industry Update Webinar by cVidyacVidya Networks
This document summarizes key findings from fraud surveys and industry discussions on fraud trends. It highlights that fraud is increasing globally by 15% based on the CFCA survey. Major fraud methods identified include subscription fraud, international revenue share fraud, and SIM box gateways. The TM Forum proposes a fraud classification model to standardize naming and analysis of fraud types. There is also a shift towards viewing fraud management as a cybersecurity issue given rises in online fraud forums and dark web markets trading in stolen data and fraud guides. Industry groups and companies are responding by bringing fraud teams closer to security functions.
This one-day course provides an overview of revenue assurance for telecom executives. It will cover key topics such as identifying typical problem areas, the revenue assurance lifecycle, domains of revenue assurance including subscription, usage, cost assurance and fraud. Participants will learn how to implement operational controls, recognize risks of new products, and understand the importance of revenue assurance maturity. The course aims to help executives understand revenue assurance and how to protect revenue, turn it into a strategic function, and harness it for growth. It will be held in Harare, Zimbabwe in June 2017 and costs $499 to attend.
A fundamental approach to know about Billing and revenue management and its business significance for companies who are in telecom communication/media business.
The document summarizes a case study and engagement by Balfoort Consulting to conduct a revenue assurance review for a tier 1 mobile operator in Asia. The review had a 14 week scope to assess revenue assurance processes and identify risks. Balfoort utilized a test event generation solution to independently test network integrity, rating and billing accuracy, and end-to-end subscriber processes. Recommendations were provided regarding network and systems assurance, revenue assurance functionality, vendor management, and regulatory compliance. Lessons highlighted the importance of independence, consensus building, timely information sharing, and managing multiple stakeholders.
Use cases of how UniServe™ NXT platform can be used to serve various objectives of enhancing B2B customer experience. Data virtualization can be used to streamline data across multiple lines of business subscribed by B2B customers, different stakeholders can view and analyze customer information and there will be lesser instances of customer disputes and faster payments can be realized.
How to monetize and generate revenues from data services in a competitive marketcVidya Networks
This document discusses how mobile network operators can generate more revenue from data services in competitive markets. It provides examples of using customer data and analytics to improve pricing models, introduce new service offerings, and identify opportunities to increase data usage and upgrade customer data bundles. The document also notes the large number of pricing plans operators maintain and suggests using analytics to reduce costs by streamlining plans, migrating customers to new plans, and removing unprofitable plans. It introduces cVidya as a supplier of revenue analytics solutions and describes its product modules for collecting, enriching, analyzing customer data to provide insights across business objectives like data monetization and price plan optimization.
Build competitive edge through differentiated customer experiencegiridharseorank
This document discusses how organizations can use customer data and new technologies to improve the customer experience and gain a competitive advantage. It recommends breaking down silos between departments involved in customer experience projects. Personalization is key, and service providers should align business processes to customer needs across channels in a seamless manner. Adopting big data technologies can enhance the customer experience but organizations struggle to turn proofs of concept into real business value unless stakeholders have access to the right information at the right time to take quick action. The document promotes a platform called UniServeTM NXT that allows configuration instead of coding to easily deliver personalized customer experiences across channels.
The document discusses how companies have traditionally developed their own separate communication infrastructures, leading to duplication of costs. It notes that open standards like TCP/IP allow for better interoperability between technologies and less vendor lock-in. Companies can now share common infrastructure and interfaces, reducing complexity for partners and customers.
Leveraging Deal Registration to Drive Channel Loyalty Programsdreamforce2006
The document discusses how two companies, Lantronix and Network Physics, leveraged Salesforce solutions to improve their channel partner programs and sales processes. Both companies automated deal registration and lead distribution to provide increased visibility for partners. This resulted in improved partner communications and enablement. For Lantronix, it simplified tracking of deal registrations and opportunities. For Network Physics, it contributed to a 214% increase in year-over-year revenue and improved order-to-cash cycle times.
Telecom Billing's evolving role in post pc eraEhtisham Rao
With OTT proliferation in the mobile business, telecom operators are struggling to redefine the value of their services for operators. Business models abound, billing remains a key opportunity area for telecoms. this talk covers high level telecom interventions related to billing and their evaluation as source of sustainable competitive advantage.
Airtel developed a customer relationship model based on its global CRM project experiences. The model shows that strengthening customer relationships through relationship-building tactics leads to strong customer loyalty, profitability, and retention over time. Airtel measures these relationship-building tactics and outcomes continuously to ensure its business case requirements are achieved.
Smart Margin Analytics: Why Bolting on a Margin Assurance Capability to an Existing Revenue Assurance System can Deliver Big Savings - Efrat Nissimov, Director of Revenue Assurance Product Management, cVidya, in the Telecom Analytics 2013 Conference in Atlanta, January 30-31, 2013
Telecom Optimization Partners provides auditing and optimization services to review clients' telecom expenses on a contingency basis. They analyze invoices, contracts, rates, and usage to identify billing errors and propose alternative providers and plans to reduce costs. Their analysis is performed off-site using proprietary software. They develop an inventory of clients' telecom services and share cost savings for 24 months before savings are fully realized by the client.
SURE! Subscription Billing & Relationship Management for IaaS providers SURE!
Learn how SURE! end to end Subscription Billing and Relationship Management can become a right solution for IaaS providers to streamline their business models.
SURE! is a Magnaquest product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
The document describes BillCall, a real-time billing and resource management solution for telecom carriers. BillCall provides interconnect mediation, routing, billing, rating, service activation and revenue settlement features. It offers smart rating and routing, revenue assurance capabilities, fraud management, billing and accounting, rates management, routing configuration, and security and scalability features. BillCall supports reconciliation and settlement, multi-currency billing, and integration with third party software.
TADSummit Asia 2019, Richard Im, Apigate. Apigate’s Journey from In-house Ini...Alan Quayle
To remain competitive in the digital transformation context, telcos are leveraging on APIs to increase their agility and the efficiency of their products and services with which they adapt to the technological revolution. Consumers are expecting telco services to be embedded in a range of platforms and by opening up services for reach, engagement and monetisation, telcos are capitalising on this business opportunity to maintain its relevancy.
Richard Im from Apigate will be sharing on Apigate’s transformative journey; as inhouse initiative which is continuously evolving from its primary focus in enhancing the performance of Axiata OpCos to becoming a revolutionary solution that stretches out to the emerging digital markets. With the consolidation of 2 businesses – ApigateMint & ApigateAXP – Apigate has created an integrated platform that provides payment solutions and rich adjacent services to enable MNOs to digitise. We have a suite of educational and enablement programmes – ApigateGO with the main objective to gather early stage companies, developers and students to the API economy to elevate the awareness of APIs alongside its benefits; henceforth increasing adoption.
Is Your ISP Billing Software Keeping Up- 12 Signs You Need An Upgrade! .pptxShakeelAhmed858399
Upgrading your ISP billing software is essential for staying competitive, improving efficiency, and meeting evolving customer expectations in the telecommunications industry. By recognizing these 12 signs that indicate the need for an upgrade and investing in a modern, feature-rich billing solution, businesses can streamline operations, enhance customer satisfaction, and drive growth.
Information technology has had a sweeping impact on reducing costs and increasing efficiency across the insurance industry. It has effectively been utilized to speed document processing, expedite claims, build accurate accounts and statistics, and ensure quality and efficiency. The use of technologies like databases, data warehousing, decision support systems, and mapping allow insurance companies to gain competitive advantages by reducing paperwork, improving service delivery, and identifying high risk areas. Information technology is also applied across key insurance functions to enhance marketing, finance, human resources, research and development, and regulatory compliance.
The document discusses revenue assurance and fraud management in the telecom industry. It outlines various points in the service cycle where revenue leakage and fraud opportunities can occur, including developing and pricing products, network infrastructure, service provisioning, rating and billing, collections, and revenue reporting. Examples of past corporate frauds like Enron and Worldcom are provided as warnings. Prevention techniques for common frauds are also suggested.
Measuring Customer level profitability & Price formation in TelcosPradeep Kandage
This document discusses measuring customer level profitability and price formulation in telecommunication companies. It outlines several key steps in tariff development, including predicting revenue impact, competition analysis, and margin analysis for both sales and costs. The document emphasizes measuring customer level earnings (CEBITDA) instead of just revenues to better understand profitability. Calculating CEBITDA requires inputs from multiple departments and accurately attributing network costs. Challenges include regulatory constraints, margin squeezing by competitors, and lack of comprehensive cost/profitability analysis. The document concludes that digital transformation strategies around technology adaptation, partnerships, AI, IoT can help telcos adapt and generate new revenue streams.
Communications service providers need to create an optimal balance between their network operations center (NOC), service operations center (SOC), and experience operations center (EOC) in order to effectively track customer experience across the network and services. As customer demands increase with new technologies, the responsibilities of the NOC, SOC and EOC are blurring. To differentiate themselves, providers must monitor customer experience holistically across these three centers. Transitioning to also focus on SOC and EOC operations beyond just the NOC will allow providers to close the gap between perceived and actual customer experience.
The Aptitude Revenue Recognition Engine is a software solution that helps companies comply with IFRS 15 and ASC 606 accounting standards for revenue recognition. It addresses the five-step revenue recognition process through rules-driven data preparation, contract and performance obligation modeling, transaction price calculation and allocation, and revenue recognition automation. The product is designed specifically for telecommunications companies to handle their complex revenue streams and contracts.
Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...BluLogix
Public sector shared services groups are increasingly tasked with managing expenditures, reducing costs, standardizing infrastructure and leading digital transformations to drive policies and standards across their organizations.
For any brand, customer experience (CX) is the top priority and in this scenario, accurate & robust billing can help a telecom service provider to earn the respect of their customers. Remember, organizations that invest in CX strategies for the entire customer journey can improve satisfaction levels by up to manifolds.
Managed services take complexity off customers' shoulders while guaranteeing services work properly. They represent an attractive growth opportunity for telecom operators as prices for unmanaged connectivity decline. Operators have the assets to capture value from managed services by opening operating models and prioritizing customer problems, but many shy away from technical complexity or lack sales and delivery abilities for managed services.
The Ipsos - AI - Monitor 2024 Report.pdfSocial Samosa
According to Ipsos AI Monitor's 2024 report, 65% Indians said that products and services using AI have profoundly changed their daily life in the past 3-5 years.
Analysis insight about a Flyball dog competition team's performanceroli9797
Insight of my analysis about a Flyball dog competition team's last year performance. Find more: https://github.com/rolandnagy-ds/flyball_race_analysis/tree/main
Enhanced Enterprise Intelligence with your personal AI Data Copilot.pdfGetInData
Recently we have observed the rise of open-source Large Language Models (LLMs) that are community-driven or developed by the AI market leaders, such as Meta (Llama3), Databricks (DBRX) and Snowflake (Arctic). On the other hand, there is a growth in interest in specialized, carefully fine-tuned yet relatively small models that can efficiently assist programmers in day-to-day tasks. Finally, Retrieval-Augmented Generation (RAG) architectures have gained a lot of traction as the preferred approach for LLMs context and prompt augmentation for building conversational SQL data copilots, code copilots and chatbots.
In this presentation, we will show how we built upon these three concepts a robust Data Copilot that can help to democratize access to company data assets and boost performance of everyone working with data platforms.
Why do we need yet another (open-source ) Copilot?
How can we build one?
Architecture and evaluation
The Building Blocks of QuestDB, a Time Series Databasejavier ramirez
Talk Delivered at Valencia Codes Meetup 2024-06.
Traditionally, databases have treated timestamps just as another data type. However, when performing real-time analytics, timestamps should be first class citizens and we need rich time semantics to get the most out of our data. We also need to deal with ever growing datasets while keeping performant, which is as fun as it sounds.
It is no wonder time-series databases are now more popular than ever before. Join me in this session to learn about the internal architecture and building blocks of QuestDB, an open source time-series database designed for speed. We will also review a history of some of the changes we have gone over the past two years to deal with late and unordered data, non-blocking writes, read-replicas, or faster batch ingestion.
1. By Dr. Eman Kamel
Revenue Assurance General Manager
Telecom Egypt
Jan 2017
5th
annual global revenue assurance & risk management conference 2017
2. What have been changes
Challenges
RA Focus area
Fraud Focus Area
Integration of RA system
RA in Organization
RA cross function
Why RA not BA
8. New Technologies
◦ LTE, 4G, IoT
New services
◦ Live messaging
◦ Enhanced mobile video, music
◦ Mobile gaming
◦ Advertising
◦ M2M
◦ Mobile payment and banking
New data universe
◦ The concept of CDR is changed to event or transaction for a service
◦ Huge amount of data
◦ Big data analytics
New charging Model
◦ Revenue Sharing
◦ Content specific rates
◦ Flat rating for voice/data services
9.
10.
11.
12. The new technologies provided new
services that is implemented by new
network elements.
The new services are mostly flat rate ,
where the billing depends on
subscription for a certain service with
certain limit.
The subscription assurance will
dominate the RA operations.
Subscription data is reconciled across
CRM, HLR, and HSS.
13.
14. Billing keep shifting the emphasis from customers paying for usage to them paying for
access and for blocks of allowances.
Bill controls are needed to prevent bill shock
In the new business model if the customer refuse to pay the bill, Telco may need to
pay to the content provider, which represent extra loss.
15. 1 Key Areas to Address
• Vulnerability increase, because you are counting not only on
the operations of your partners/competitor.
• An error not only represent a lost revenue, it represent a lost
cash since you have to pay the other partner.
2 Complexities to Address
• Customer relation ship is sophisticated, driven by regulator,
interconnect customer can be a competitor.
• Pricing is completely complex “ route dependent, price of
route changes, PRS routes, transient routes ,etc…”
3 Goal to Reach
• Interconnect provisioning audit that validate the events
exchanged between the two partners.
• Monitor the difference between and interconnect charges to
assure you are making profit.
Usage
Generation
Usage
Generation Usage generationUsage generation
Usage
Processing
Usage
Processing Usage processingUsage processing
Usage RatingUsage Rating Usage RatingUsage Rating
Network
Usage
Inter
Connect
Invoice generationInvoice generation Invoice generationInvoice generation
Settlement
process
Settlement
process
16. Manipulating the device or the account will be considered as identity theft.
This can cause financial or reputation loss.
17. Lack of standards for roaming with VoLTE
Real time fraud detection needs NRTRDE applicability for LTE roaming
18. Typically the operator zero-rates the URLs it wants to provide for free.
Attackers may manipulate requests to make it appear as if they are visiting free sites.
This is called Free URL Bypass.
19. The new technologies use new network elements with non standard
implementations.
internal fraud can easily occur by manipulating any OSS/BSS element.
20. Revenue Assurance system will be integrated with different data sources in LTE, billing,
IMS.
Different revenue stream will define the required controls to be integrated with RAS.
Revenue Stream
subscription HSS CRM PCRF Billing
prepiad IN PCRF OCS CRM
interconnect PGW SWG PCRF OFCS
Data Sources
21. Cloud services offered cloud RA solutions, with offered for outsourcing RA controls.
Yet in house RA function still dominates in Telco.
Mostly the RA function reports to CFO
22. RA function mostly report to CFO, so it has higher involvement with finance
switch to bill reconciliation focus on usage cdrs, that is why the RA function is
strongly involved with technical and operation units
in new technologies the focus is moved to product and subscription assurance so
the RA function need to strength relationship with Marketing and customer care units.
23. Will the RA moves from Risk Management to Quality or to Business Assurance?
What is the scope defined for RA department in the organization?
It is usually minimizing leakage or delivering a better customer experience.
What is the scope of business assurance in the organization?
It is usually Revenue Maximization.
Collection assurance, customer and service profitability analysis, and usage-based
cost management, Network policy,….can they move to RA?
Is there other teams doing the business assurance within the organization?
Will there be conflict in org structure/ job description with marketing, quality or collection
teams…