Fostering a smarter hospitality

SMART HOTEL
Fostering a smarter hospitality: a proposal
Economic convenience and new solutions

Executive Summary
Ianus Consulting and Development Srl - Via Marino Ghetaldi 33 - 00143 Rome, Italy
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• Why Smart ? The “smart” environment
o Smart city, Smart building, Smart
hotel
• Smart Hotel
o Hotel role and ranking
o Layer
o Vertical systems
o Services System
• Setting up the road to design and
market a smart hotel
o The process
o Hotel Classification by typa of
installation
• Problems
o Horizontal problems
• Smart Hotel Network
• Evaluating the proposed solutions
oInternational indexes
oGreen Index
• Verifying feasibily and
profitability
oMulti-criteria analysis (1-2)
oProject costs including
additional operational costs

The Hospitality Business
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Location and
Hotel
Attractiveness
Rate and
occupation
policy
Revenues vs
Costs Balance
Country
Fiscal
Economic
Framework
Success
Communication
policy

More attractive and less costly = smart
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• Smart is a buzzy and trendy word , a real buzzword and much
of people's behavior is influenced by their perceptions of what
is "normal" or "typical" or “fashonable”
• Attractiveness is more and more linked to Green and
Smart and influence rate policy and revenues
• Ceteris paribus , Costs level is more and more linked to
smart solutions so that influences EBT
• Various parameters have different weight for different
Players/Stakeholders (Personnel, Owner, Public Authority,
Clients..)

Smart Environment
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SMART CITY
A new urban model;
a “systems” system:
• Sustainability
• Effectiveness
• Efficiency
• Transparency
• Dynamicity
SMART BUILDING
A new building model:
• Sustainable
• Accessible
• Easy to operate
• Comfortable
• Dynamic and self sufficient
• Flexible and reliable operation
• Minimum environmental and health
impact
• Active component of a smart grid in
an urban setting
SMART HOTEL
A new hospitality model:
• Services level adequate to customers expectations
• Resources deployment: savings and sustainability
• Highest comfort with minimal energy
• Easy to operate with competent and qualified personnel
• Easy access profile (including Internet and media) for customers
SMART BUILDING

Smart hotel Model
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! Within the new urban model, each Hotel
"Represents an important calling card for each business or leisure
visitor;
"Creates a long lasting City imprint on the visiting guest;
"Qualifies, by extension, City desirability.
! With increasing awareness of the global energy crisis and growing
concerns among consumers over climate change and global warming, the
hotel industry needs to implement appropriate energy, water, and waste
management systems by adopting better environmental practices.
! The Smart Hotel is the result of an integrated smart building and an
assorted mix, a cocktail, of guest’s services.
The Smart Hotel building will be a proactive platform for guests services
with a very small environmental impact.

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Guests In house services and
connectivity to external
networks
Operations management including
EMS, security, administration and
others
Building infrastructure system
management and related software.
Automation & control.
Layer
Building
Operational
services
Guest services
Contents
Connectivity
Smart hotel Model

Getting there
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• Services/processes improvement and automation
• Offering qualified services to answer real new customers
needs
• Optimizing investments vs Optimizing expenses
• Protecting the environment offering nicer and more
sophisticated hotel spaces
• Subtly teaching guests to live better through less
consumption
• Achieving hotel compliance with EU regulation
• Image improvement and recognition at company and city
level

Smart hotel: Guest Services
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• Connecting and interfacing with Reception and Concierge
• Connecting and interfacing with hotel restaurants, including reservations
and dish selections
• Connecting and interfacing with the hotel amenities
• Connecting and interfacing with outside restaurants, museums, theaters
and other touristic attractions
• Internet and email connection,
• ecc., ecc.

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•Hotel systems monitoring, control
and operation
•Hotel functions and services
operation management, both local
and remote
•Energy Management System
•Water Management System
•Waste Management System
Reports and
command
panel
Training and continuous updating of personnel aimed at a
continuous improvement of the service offered
Smart hotel: Systems Operations

Smart Hotel: Building Infrastructures
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Vertical Systems
•Electrical
• Power supply and/or self
generation
•ITC System
•Internal mobility systems, elevators
and escalators
• Heating and Air conditioning:HVAC
•Security
•CCTV and hotel monitoring
•Fire systems and alarms
•Energy savings and recovery
•Gas:
•Supply and procurement
•Gas generation (if so
designed)
•Lighting
•Water
•Supply and/or collection
•Distribution System
•Effluent disposal and/or
treatment

An example: Smart Lighting
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• Hotel lighting system must address:
- Outdoors: entrance, access paths, garden, terraces and pools
- Indoors:
- Common spaces: bar, restaurants meeting rooms and other
facilities
- Guests rooms
- Service spaces: offices, kitchen, store rooms and personnel
facilities
• Smart Hotel lighting system must address :
•Clear vision and comfort for guests upon request at any time;
•Avoiding waste making energy available to guests upon request;
Tools:
- Outdoors motion detectors system;
- Guests rooms magnetic keys including room lighting and AC
programmable switching.

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Focusing on hotel systems monitoring and controls:
Status Assessment
• Lights and AC controls
• Rooms occupancy status
• Guests requests
• Key points CCTV and alarms
monitoring
• Water monitoring sensors
• Other alarms
Control Systems
• Monitoring screens
• Remote manual actuators
• Computer & Software enabling
automatic controls to manage
water, power, HVAC and other
functions
Horizontal Systems
Smart Hotel: Building Infrastructures

Smart Hotel Network 1
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Network of building operational systems intended to optimize
resources and building usage including maintenance and
monitoring
Functions
14

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Network of building operational systems intended to optimize
resources and building usage including maintenance and
monitoring
Smart Hotel Network 2
Efficiency/
Performance

How to become smart: the process
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1. Figure out the issues, problems and challenges to be addressed in order to
achieve the Smart hotel status
2. Define solutions independently of the technologies to be deployed
3. Review existing technologies
4. Verify existing technologies flexibility to accomodate additional solutions
5. Choose a set of specific solutions/technologies to address the actual case:

vertically (technologies, automation and hardware systems: lighting, communications
and fire prevention)
horizontally (monitoring and control systems, energy management system, security)
6. Overall solutions evaluation based on international indexes on smartness,
greening and sustainability
7. Assess proposed solutions feasibility and profitability

Solutions to be found
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Building structure
…
Building internal infrastructures, piping and connections:
Power
Water
Fuel distribution and handling (gas etc)
Communications
Goods storing, handling and maneuvering
…
Requested Services:
…
Guests, Expected performances:
Security
Effectiveness
…
Operators, expected performances:
Economic efficiency
…

Fields to be addressed
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ARCHITECTURE
• Constraints
• Architectural and
construction features
• Exposure
• Heat and acoustic
insulation
• Frames and fixtures
• (Green) Roofing
• Regulation compliance
• New building:
structural and system
design must proceed
concurrently
ENERGY
• Infrastructure devices
• Energy requirements
• Technologies deployed
• Renewables contribution
• Energy sources costs
• Power network
• Centralized control
WATER
• Water requirements
• Primary source availability
• Primary source costs
• Water distribution and
quality (existing active or
passive systems)
• Water distribution and
disposal analysis
• Sewage waters disposal
• Ditty water treatment for
reuse
• Rain waters treatment
and recovery
EFFICIENCY
• Architectural solutions
• Lighting solutions
• Support systems solutions
• Domotics solutions
• HVAC solutions
• Efficiencies and redundancies management
EFFICIENCY
ARCHITECTURE ENERGY WATER

Some Systems to be smartly designed
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SYSTEM SERVICE
Access Controls Doors opening, courtesy lights ativation..
Lighting On – off timing and controls, intensity adjustment
controls, room and spaces control logics
Climatization HVAC fan coils controls, temperature adjustent
controls, fan speed controls, shading devices
Monitoring Bathrooms alarms, Open windows annunciators
Rooms management and
energy savings
Physical presence detectors, guest presence
monitoring, comfort temperature adjustment
controls, room system failur monitoring and
annunciators

Integration for a possible Room System
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1. Establishing a wide band data
network connected to Internet and
covering the entire hotel. This
network, including all sensors and
actuating devices, will collect all
the peripheral data and enact the
following:
a. Day to day hotel
management (room
readiness status, guests
arrival and departures log,
equipment or service
failures log, ecc)
b. Utilities management
(lights, water and air
conditioning controls)
c. Critical locations
surveillance through TV
cameras and alarms
Everything mentioned could be monitored
and handled from a different location
remote from the hotel.
2. Connecting each room to the hotel
data network with a tablet that allow
guest to:
a. Communicate from room with
hotel personnel for restaurant
selection and order for hotel bills
checking and payment, wake up
service, problems reporting. It
should be noted that guest hotel
communication is automatically
recorded unless otherwise
agreed;
b. Select reserve and prepay
theaters, museum and
restaurants outside the hotel;
c. Navigate on Internet for email
communications as well as books
and newspaper reading in a
paperless mode;
d. Use dedicated tablet
entertainment applications
e. Receive hotel promotions and
commercials
The above services/features may be free or
require appropriate charges

Water: possible solutions
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1. Rain water recovery systems
Appropriate recovery systems sizing
may be able to match about 50% of
water demand.
2. Dirty waters treatment and recovery
Simple and cheap recovery systems are
adequate to treat and recycle non
sewage dirty waters, also known as
“gray” waters.
• SBR(Sequencing Batch Reactor)
• Phyto purification systems
Rain water recovery systems costs:
Equipment:about 10000-20000 € for
hotels 250-500 rooms
Operations: about 0,75 €/m3
SBR Costs :
Equipment: about 70 000 €
Operations:about 5% of installation
Phyto purification Costs
About 5 €/l
Operations costs:15-20 €/month

IANUS role
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• Problem areas analysis;
• Available solutions analysis;
• Available technologies analysis;
• Solutions design and development with integrated
technologies ;
• Implementation via EPC Contracts - via specific
partnership
• Specific top and middle management empowerment
programs and capacity building

IANUS role
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Defining different set ups and scopes:
TYPE 1_ Hotels to be built
• Modern building
• Normally out of town
DESIGNING FROM
SCRATCH
•Far reaching solutions
•Specific attention to
architectural solution
and detail
REVAMPING
• Present solutions
improvement
• Solution flexibility
• Easy do adapt
CONVERSIONS
• Existing context analysis
• Architectural
harmonization
• Energy efficiency
improvements
TYPE 2_ Hotels to be revamped
• With regulation
constraints
• No regulation constraints
TYPE 3_ existing buildings conversions
• With regulation constraints
(historic or scenic
landmarks)
• No regulation constraints

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Capacity Building – 1
The Smart Hotel needs trained and qualified personnel at different
levels:
- Users level: personnel running the hotel needs systems and
maintenace knowledge
- Middle management: in charge of personnel, systems operations
and controls, responsible of monitoring results needs systems
operation knowledge
- Top management: mission and vision over achieving efficiency
targets and Smart Hotel status
Training and capacity building subjects for the above personnel levels
are:
- energy management
- smartness
- Energy efficiency and renewables deployment
- Systems control and management
- ...
The Claim: By learning you learn
IANUS role

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Capacity Building - 2: Our Proposal
Middle management level:
Master level course in Photovoltaic
Engineering, organized and operated in
in collaboration with the University of
Rome (Tor Vergata);

100 hourse training course to qualify
as “Energy efficiency management and
improvement” Expert
Top management level:
Individually tailored training and
updating sessions covering smart hotel
strategies, smart hotel management,
communication and overall hotel
industry organization
Users level:
One or more days training courses
covering all building systems
IANUS role

Proposed solutions evaluation criteria
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INTERNATIONAL INDEXES
The overall improvement program and the
proposed solutions will count for a
high hotel ranking achieving excellent
international evaluation indexes in the
special “Smartness” and “Greening”
classification.
.

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DESIGN,
CONSTRUCTION,
MATERIALS ARCHITECTURE CONSUMPTIONS POLLUTION
• Form
• Functionality
• Structure
• Constraints
• Normative
adaptation
• Accessibility
• Exposure
• Energy
• Vertical
connections
• Thermal
Comfort
• Electricity
• HVAC
• Lighting
• Water
• Supply
• Recovery
• Air
• Development
• Water and Waste
• Gray and black
water, rain
• Air
• Natural
ventilation
• Conditioning
• Noise and
Vibration
• Lighting
• Outside and
inside
• General Pollution
OPERATIONS,
MAINTENANCE
AND
MANAGEMENT
USAGE AND
ALTERATIONS
MANAGEMENT MAINTENANCE
AND REPAIR
GREEN INDEX
G I
R
N E
D E
E N
X
A useful way to evaluate the
performance of the building
in terms of architectural
design, procurement /
production of energy and
pollution arriving to
produce a replicable model
for the transformation of a
building in to a Smart
building.
Proposed solutions evaluation

Feasibility and Profitability
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Steps:
• Evaluation criteria establishment
• Project solutions analysis
• Weghted solution evaluation
Step 1:
Pertinent criteria in different sectors (energy, economy and others) will be
considered
Step 2:
Analysis evaluates:
• The relative significance of the criteria for each project solution assessing them on
the basis of technical specifications and other project data.
• The relative weight of each criterion according to the judgement of a group of
experts each with s different professional background (engineering, environment
architecture, psicology and R&D) in order to obtain a meaningful mutidisciplinary
evaluation
Step 3:
Final judgment over each proposed solution is expressed multiplyng its merit by
each criteria weight, obtaining eventually a weighted average of the results
MULTI-CRITERIA EVALUATION
This analysis takes into consideration several different factors and criteria on economics,
energy, environment and on social aspects.
The target
Compare on uniform ground the results of several diverse sectorial observations and this, in
turn, will permit to establish a scale of prorities
therefore enabling informed choices among
different options

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Tecnologies to be deployed are the evaluation targets to achieve the Smart
Hotel status. The necessary indicators are:
•Economic indicators;
•Energy indicators;
•Environmental indicators;
•Feasibility indicators;
•Communication indicators.
EVALUATION CRITERIA
Initial investment assessment

Water Erosion protection
Pay back time

Confort level
Energy set up and projected savings

Pollutants releases
Operation and Maintenance costs

Visibility
Fuel savings

Construction/revamping schedule
Noise reduction features

Projected system life
Visual impact

Systems failure prediction model
Service reliability

Operation patterns
Systems flexibility

Costs and Savings
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Case Study Hotel
Rooms:350
Pools,restaurants….
ACS: Oil heating
Air conditioning: Heat pumps
DESIGN DATADESIGN DATADESIGN DATA
350 rooms hotel units
Water: 52.5 Mc/day
ACS: 7.665.000
400 kW
l
Air conditioning: 280 kWt
Power: xxx kWe
Heating Oil: xxx mc
Actual data CostsCosts
Unit costs total
Water: 60.5 Mc/day 5,41 €/l 103.669 €/anno
Power: 6.077.897 kWh 18,9 c€/kWh (a) > 1 Million €/year
Heating Oil: 195.000 l 1050 €/1000 l (b) 204.750 €/anno

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Installation costs

Costs and Savings

Costs and Savings
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Costs and Saving post-installation-1

Costs and Savings
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Costs and Saving post-installation-2
SolutionSolution OperatingOperating Savings
Water SBR 5% inst. 3.500 35% waterWater
Phytoremediation 35% water
Water
Stormwater 0,75 €/mc 10.000 Depends on the site
Water
Flows reduction Depends on the plant
Isolation Thermal break
windows
Based onThermal loadIsolation
Thermal Coating 30% Based onThermal load
Isolation
Green wall 60 €/mq Based onThermal load
air / ventilation quality
Isolation
Green roof 45 €/mq 24% Based onThermal load Air
quality / Rainwater
Isolation
Brise-solaeil Based onThermal load

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BENEFITS
DIRECT:
• Savings in fixed costs and variable costs
• Higher prices
• Increase in the number of customers
INDIRECT
• Visibility and authority of the brand with
customers;
• Acquisition of new customers;
• Good practice to follow for the region / country

www.ianusnet.it
servizi@ianusnet.it
@IANUSCD
Ianus Consulting and Development
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