Formicidae call center

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About The Company
 Formicidae Call Center was established in May
2015.
 Currently have hundreds of agents working and
thousands in the pool ready to work.
 Scalable to thousands of seats
 Highly Experienced Management in Business
Process Outsourcing (BPO) Industry
 Located in Makati, Ortigas and Marikina, Metro
Manila, Philippines
 Remote Disaster Recovery sites: Cebu and Bataan

3. The People
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 All Employees are Top Quality, Highly Trained Call
Agents
 All Call Agents work on-site
 We maintain high retention. Very low turn-over.
 Our team is like family and receive full benefits:
 Philhealth. SSS. Leave Credits, 13th Month Bonus
 Additional benefits include:
 Health Insurance Cards
 Unlimited sick leaves
 Employee meals and snacks
 Access to employee lounge with freshly cooked foods

4. IT Infrastructure & Tel
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 Inbound/Outbound or blended calling
 Predictive /Progressive Dialer
 Full call recording
 Web-based administration
 Skill based call routing
 Real-time monitoring
 Transfer to closer for sales calls
 Listen-in and Barge-in

5. IT Infrastructure & Tel
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 Custom music on hold per campaign
 Automatic Call Distribution (ACD) system for
inbound
 Customizable call disposition per campaign
 Unified dial-plan across multiple offices

6. Why US?
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 Hiring only English-Fluent / College Graduates with
a minimum 3 years call center experience
 Unified Call Center System (UCCS) using
proprietary system
 Remote Disaster Recovery Sites located outside
Manila
 Redundancies (Internet and Power)

7. Inbound Campaign Pricing
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 Level 1 - $8.50-10.50 per hour/agent
 Simple Inbound Customer Support
 receive/process new applications, account inquiry, activation, cancellation.
Appointment settings.
 No Sales Goal
 Hotels, Credit Card Companies, Medical Offices, or any Membership
applications,
 Level 2 - $9.50-11.50 per hour/agent
 Mid-complex Inbound Customer Support
 billing reversals, balance transfers, technical support for household items
 No Sales Goals
 Credits Card Companies, Insurance companies, Home Depot, Lowes etc.
 Level 3 - $10.50-13.50 per hour/agent
 Process disputes and account consolidation, technical support for big players
such as Dell, Cisco, IBM etc.
 Inbound Customer Service with predefined sales (upsell/cross sell) as secondary
objective

8. Outbound Campaign Pricing
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 $9.00-13 per hour/agent
 For Captured Market such as renewal of subscription of
magazines
 Clients provide leads
 No Cold Calling
 No additional charges for international minutes

9. Pricing Includes:
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 Manpower
 Supervisors/Account Managers
 Team Leaders
 IT Support
 Telephony/Automatic Call Distribution (ACD)
system
 Unified Contact Center System
 Redundant Internet Access and Power Source
 Secured Physical and Network Environment
 Training thru WebEx
 FREE Pilot Testing (2 – 5 days)

10. Billing & Payment Structure
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 One month deposit
 Pre-paid weekly billing
 Dedicated Account Manager
 Minimum of 5 Contact Agents
 Minimum one-time set-up fee per seat for Call Flow
Configuration

11. CRM and Dialer
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 Salesforce.com recommended for CRM platform.
 Default v-Tiger CRM for simple CRM requirements
 Asterisk-based Dialer System
 uContat Dialer System by Integra
 Aeonix Contact Center System by Tadiran Telecoms
 Ability to integrate and customized with existing
systems

12. Process Flow
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 Client provides:
 Dial Plan/Call Flow
 Sample Script
 Sample Recording
 Formicidae submits Proposal
 Formicidae develops Pilot plan
 Formicidae and Client form Agreement
 Go Live

13. Other Non-Voice Services
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 Transcription (Medical, Legal, General, Movie Script
etc.)
 Subtitling, Closed Captioning, HOH, SDH
 Back-office Operations and Shared Services
 Voice to Text Conversion
 Data encoding / Data conversion
 Bookkeeping and Accounting Services (In partnership with Xero)
 HR Services
 Social Media Marketing
 Computer Aided Design CAD (2D/3D)
 By Licensed Engineers and Architects
 Chat and Email Support

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 SDI Media Group – US, EU, Asia 40 branches all over
the world (Subtitling, Closed Captioning, HOH, SDH)
 MetroPCS (Dallas, Texas) – Voice to Text Conversion
and Voice Recording Dictation Transcription
 Point 360 (Los Angeles CA) Subtitling/Closed
Captioning
 Zoo Digital (US and London) Subtitling/Closed
Captioning
 Emory University Hospital (Atlanta, Georgia) Medical
Transcription
 Fallon Clinics (Boston, Mas) Medical Transcription
 Engineering Firms in Singapore, Honolulu, Dallas and
Miami
Our Clients

15. Marikina City Facility
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16. Production (Orange Area)
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19. Executive Room
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20. Production (Blue Area)
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22. Training Rooms
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Training Rooms

24. Mall in the Ground Floor
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25. Generators & AC
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26. Data Center
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27. Makati City Facility (350 Seats)
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28. Makati City Facility
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29. Makati City Facility
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30. Ortigas Pasig City Facility (150 Seats)
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31. Ortigas Pasig City Facility
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34. Contact Us:
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Dani Canubas – FOUNDER & CEO
FORMICIDAE CALL CENTER
Tel. . 301-200-9838
FAX: 240-630-4051
Cell No. 301-661-4489
dani@formicidae.us
WWW.FORMICIDAE,US
11140 ROCKVILLE PIKE,SUITE 400
NORTH BETHESDA, MD 20852