I-Care International Group of Consultancy provides a variety of business process outsourcing and IT-enabled services. They aim to be a one-stop solution for outsourced services including contact centers, IT services, and data management. I-Care has experienced teams and rapid implementation capabilities. They offer services such as customer care, data entry, and remote support. I-Care is committed to quality, security, and disaster recovery to ensure reliable services for their clients.

1. I-Care International Group of Consultancy

2. CORPORATE PROFILE Executive Summary Mission Portfolio Service Offerings - Deliverables Why I-Care I-Care Blended Contact centers infrastructure Transition Training Quality Our Clientele Disaster Recovery Data Security

3. We hereby introduce ourselves as the one stop Solution for all the BPO, ITES and Data Related work. Helping the Clients to get good quality center at one point of contact. Amidst these changes, its vital to select strategic partners that can adapt to these changes. I-Care took birth in the 21st century with a vision of providing the necessary value added services to the IT Enabled sector. With I-Care you can be relieved of all follow up job works and you would be dealing directly with us instead of signing up with different centers and handling them. Executive Summary

4. Executive Summary (contd…. I-Care aims to - Expand its presence in I.T. enabled services such as Web/ Voice based Call Centers, IT/ Web enabled services, Resource and Management Services. Meticulous execution of quality and performance driven processes is the key factor that gives our strategic partners more than sufficient reasons to depend on us for their growth. This has fostered the growth of I-Care in this competitive business environment.

5. Mission To provide high quality end-to-end solutions to the BPO segment.

6. I-Care - Dedicated and experienced team of experienced practitioners in Enterprise Relationship Management. Rapid project implementation capabilities Wide range of outsourced services. Providing various services, tailored to each client. Portfolio

7. Service Offerings - Deliverables International Outbound International Inbound Order taking Welcome Calls/Thank you Calls Collections Customer Care Web based services Chat / E-mail /SMS Solutions Survey & Entertainment Marketing Contact Center Training Data Entry and Data capture Content Conversion services Form Processing Data Processing Remote desktop support We are expanding our ways to many other sectors in the near future.

8. Why I-Care Our ability to manage complex and integrated business processes, our unrelenting focus on quality combined with an offshore delivery platform; distinguish I-Care from competitors.

9. I-Care Blended Contact centers infrastructure….. Servers: IBM X-Series / HP Desktops: HP / IBM /DELL - (17”/15” TFT), Dialer:Avaya / Touch star / Nortel / Drishti / VICI Dial ( licenses) Connectivity: Lease line / VC-IPLC Telephones: Plantronics (35% NR capability) UPS: APC power supply pack Battery / Diesel Generator for backup power

10. Transition I-Care has a well defined migration methodology based on Six Sigma framework which ensures that client processes are fully understood, defined, mapped and implemented as per the requirements. Methodology – Collaborative Resources from both the sides. Structured reviews

11. Six sigma based approach

12. I-Care realizes training as a vital process. Post recruitment curriculum at contact centers, takes the form of a broad spectrum, that focuses on: Legal, process compliance Culture orientation, voice and accent neutralization Soft skills and Telephone etiquettes Domain Knowledge Additionally, selected managers are sponsored on executive training programs conducted by NASSCOM. Training

13. Quality The quality of reason, why organisations implement quality processes, makes the difference in the end result of quality. Sound’s complicated? Allow us to explain. Most common reason – Mere Client requirements Lesser common reason – Competitive pressure or because its fashionable to do so. Unfortunately the least common reason – Investment in quality, leads to bottom line gain. I-Care proudly states that this is the only reason that we implement and invest in quality improvement processes

14. Our Clientele We are already serving/served major clients in telemarketing as listed below:

15. Our commitment to quality is not restricted to customer processes, it includes all the support functions as well.

16. Disaster Recovery Management The Darwin’s theory explains “the survival of the fittest” taking lessons from the same we plan to survive and lead in today’s business environment by preparing for the unexpected. To get dependable continuity of services always, I-Care has designed a comprehensive disaster recovery plan. The DR plan is devised keeping in mind critical business processes can be recovered within 4 hours of the disaster declaration. The DR site is equipped with the entire necessary communication infrastructure to carry on critical operations during disaster. The internal DR team is drilled more often to confirm team DR awareness. As a standard strategy, data of all the critical servers is backed up on daily basis through automated tools.

17. These are some of the brands used for our software and hardware support

18. Data Security When it comes to offshore outsourcing, corporate data and systems security is of crucial importance and service providers need to ensure the confidentiality and integrity of vital customer information. I-Care is committed to respecting, protecting and safeguarding privacy and confidentiality of data and information entrusted to the BPO firm by its valued clients. We have developed a stringent Information Security Policy to ensure compliance with governing laws and implemented a rigorous set of standard operating procedures designed to provide our clients with the requisite privacy and security necessary to achieve their trust and confidence.

19. At I- Care International Group of Consultancy we would like to listen to our clients and give tailor made programs to suit their needs, wants and goals. With us, success has been a constant and will continue to be…….