The document describes a collections management solution implemented by Intouch Solutions for ICICI Bank. The solution included a customized CRM to capture all debtor details, comprehensive CTI functionality, custom dispositions to route cases, and flexibility to create/delete campaigns. It integrated the end-to-end collections process, allowed tracking of cases across multiple teams, and recorded 100% of interactions for transparency. Customers agreeing to pay were "bucketed" and assigned for pickups with all relevant details attached.

1. Enterprise and Service ProviderSOHOContact Centerwww.cohtechnologies.com | info@cohtechnologies.com

2. About UsLeading providers of Customer Interaction Management SolutionsPatent Pending Technology

3. Powering over 400 clients globally

4. Billions of calls processed and thousands of active users

5. 100s of Self-Help, Outbound, Inbound & Blended processesIncreasing global channel and customer footprintPresence across India, Philippines, Middle East, Bangladesh, Malaysia, Indonesia

6. Marketing, Engineering, and Award-winning Support unitsRecognized by leading industry bodiesNASSCOM IT Innovation award winner (2008) for Market-facing innovation

7. IP Contact Center Technology Pioneer Award from TMCnet

8. Awarded best ACD, Outbound, Customer Supportin APAC by Contact Center World 2008.

9. Deloitte fastest 500 in Asia-Pac (2008)

10. Red Herring top 100 Finalist

11. NASSCOM Emerge 50 – 2009Productivity |www.cohtechnologies.com | info@cohtechnologies.comwww.cohtechnologies.com | info@cohtechnologies.com

12. About Yadav ConsultancyYadav consultancy are a private limited company undertaking assignments in securitization and restructuring of financial assets for institutionalized creditors.

13. Undertake assignments in credential verification, identification, collection of due amounts, recovery of overdue amounts, repossession of secured assets, seizure of absconding secured assets, enforcement of security interest under securitization (SARFAESI) Act 2002, storage of seized/ repossessed secured assets, security and maintenance of seized /repossessed assets, effectual disposal of seized/repossessed secured assets.