This document provides guidance on writing formal letters. It notes that formal letters are used to make complaints, apply for jobs, request information, and enclose CVs. Formal letters must follow certain conventions, including having a standard structure without indented paragraphs and using formal language without abbreviations or contractions. Any formal letter should include the sender's address, date, recipient's name and address, a formal greeting, an opening stating the purpose, the body with details, a conclusion requesting a response, a closing like "yours faithfully" or "yours sincerely", and a signature with the full name. The document provides examples of letters requesting information and of a job application letter to demonstrate the proper format and language to use in