The document contains questions for a focus group discussion about student engagement with instructors at Point Park University. It asks about the usefulness of Blackboard for updates on grades and assignments, the reliability of Point Park email, experiences getting timely responses from instructors, the appropriateness of communication through personal channels like social media, experiences meeting with instructors outside of class, the impact of class size on engagement, and feedback from instructors after a class has ended.

1. Engagement
9/20/2014
BMGT 311
FOCUS GROUP DISCUSSION GUIDE

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1. HOW HELPFUL DO YOU FEEL BLACKBOARD IS WHEN IT COMES TO INSTRUCTORS KEEPING YOU UPDATED ON GRADES AND ASSIGNMENTS?

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2. DO YOU THINK POINT PARK EMAIL IS RELIABLE, WHY OR WHY NOT?

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3. HAS THERE EVER BEEN A TIME WHEN YOU NEEDED TO GET IN CONTACT WITH AN INSTRUCTOR AND WERE UNABLE TO GET A TIMELY RESPONSE?

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4. DO YOU FEEL IT IS APPROPRIATE FOR INSTRUCTORS TO USE MEANS OF COMMUNICATION OUTSIDE OF WHAT POINT PARK PROVIDES TO ENGAGE WITH STUDENTS, LIKE SOCIAL MEDIA OR PERSONAL EMAIL ADDRESSES?

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5. HAVE YOU EVER TRIED TO MEET WITH AN INSTRUCTOR OUTSIDE OF CLASS? HOW DID IT GO? WERE THERE ANY ISSUES?

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6. DO YOU FEEL A SMALLER CLASS SIZE IS BETTER OR WORSE FOR AN INSTRUCTOR TO ENGAGE THE STUDENTS?

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7. WHEN A CLASS HAS COMPLETED, DO YOUR INSTRUCTORS USE THE COMMUNICATION CHANNELS AVAILABLE TO GIVE YOU FEEDBACK ON THE CLASS? IF SO, WAS IT HELPFUL? IF NOT, IS THIS SOMETHING YOU FEEL WOULD BE HELPFUL?