Are you too busy to improve #lkse 2014-05-30

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Don’t we all think that we get more done if we stay busy? We feel good and efficient. We get a pat on the back or a nod of approval from the managers when pulling that all-nighter once again. It may feel good and we could even get a raise for being so efficient, but is this good for the company? Is it good for our customers?

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Are you too busy to improve #lkse 2014-05-30

  1. 1. We are too busy No thanks! hakan.forss@avegagroup.se @hakanforss http://hakanforss.wordpress.com/ Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  2. 2. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  3. 3. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  4. 4. I don’t have time; I have a battle to fight! Sir? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  5. 5. Håkan Forss Lean/Agile Coach The Plumber @hakanforss Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  6. 6. Håkan Forss Lean/Agile Coach The Plumber @hakanforss Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  7. 7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  8. 8. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  9. 9. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  10. 10. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  11. 11. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  12. 12. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  13. 13. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  14. 14. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  15. 15. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  16. 16. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  17. 17. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  18. 18. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  19. 19. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  20. 20. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  21. 21. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  22. 22. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  23. 23. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  24. 24. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  25. 25. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  26. 26. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  27. 27. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  28. 28. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  29. 29. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  30. 30. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  31. 31. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  32. 32. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  33. 33. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  34. 34. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  35. 35. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  36. 36. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  37. 37. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  38. 38. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  39. 39. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  40. 40. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  41. 41. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  42. 42. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  43. 43. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  44. 44. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  45. 45. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  46. 46. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Support team responds Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  47. 47. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  48. 48. “A bad system will beat a good person every time.” W. Edwards Deming Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  49. 49. Model from “This is Lean” by Niklas Modig & Pär Åhlström
  50. 50. Model from “This is Lean” by Niklas Modig & Pär Åhlström
  51. 51. Model from “This is Lean” by Niklas Modig & Pär Åhlström
  52. 52. Model from “This is Lean” by Niklas Modig & Pär Åhlström
  53. 53. Model from “This is Lean” by Niklas Modig & Pär Åhlström
  54. 54. Model from “This is Lean” by Niklas Modig & Pär Åhlström
  55. 55. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  56. 56. The three ”Laws” Little’s Law Law of bottlenecks Law of variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  57. 57. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  58. 58. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  59. 59. Little’s Law Work-in-Process Throughput Lead Time = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  60. 60. Little’s Law 12 12 / min 1 min = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  61. 61. Little’s Law 6 12 / min 0.5 min = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  62. 62. Little’s Law 24 12 / min 2 min = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  63. 63. ABC ABC ABC AAA BBB CCC Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  64. 64. The three ”laws” Little’s Law Law of bottlenecks Law of variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  65. 65. Bottlenecks Every process has at least one Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  66. 66. Capacity = 6 Capacity = 4 Capacity = 6 Throughput = 4 You can’t go faster than your bottleneck Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  67. 67. As long as capacity in front of the bottleneck is equal to or grater than the bottleneck you will go as fast as your bottleneck You can’t go faster than your bottleneck Capacity => 4 Capacity = 4 Capacity > 4 Throughput = 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  68. 68. Full use of a higher capacity in front of the bottleneck will make lead time go up You can’t go faster than your bottleneck Capacity = 6 Capacity = 4 Capacity > 4 Throughput = 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  69. 69. As long as capacity is equal to or greater after the bottleneck you will go as fast as your bottleneck Higher capacity after the bottleneck than at the bottleneck will not improve throughput over time You can’t go faster than your bottleneck Capacity => 4 Capacity = 4 Capacity >= 4 Throughput = 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  70. 70. The three ”laws” Little’s Law Law of bottlenecks Law of variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  71. 71. Low variation
  72. 72. High variation
  73. 73. Low variation
  74. 74. High variation
  75. 75. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Derived from the work of Mårten Pehrson
  76. 76. Time Capability 100% Lower planned utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  77. 77. Lead-time Insurance Time Capability 100% Utilization planed at 70% Acts as an insurance policy for shorter lead-time Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  78. 78. Options Time Capability 100% Utilization planed at 70% Creates option to do the important things when you need it Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  79. 79. Time Capability 100% Utilization planed at 70% Reduces unwanted variability Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Derived from the work of Mårten Pehrson
  80. 80. Time Capability 100% Utilization planed at 70% Creates the time for increasing capability Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  81. 81. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Derived from the work of Mårten Pehrson
  82. 82. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  83. 83. Boss, what are you doing? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  84. 84. I’m doing improvement work Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  85. 85. When high priority work arrives I can just close the book. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  86. 86. Actively encourage an experimentation culture Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  87. 87. Improvements are experiments Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  88. 88. Puff Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  89. 89. Oh, I did NOT expect that! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  90. 90. The sound of learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  91. 91. Hypothesis Prediction Experiment Observation Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  92. 92. Prediction Observation Observation Hypothesis Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  93. 93. Expect at least 50% of the experiments will not give the expected result This is when we REALLY learn! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  94. 94. Daily work Delivering value Improving the work Make improvements and changes in small batches Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  95. 95. Plan • Define hypothesis • Make Prediction Do • Run Experiment • Closely observe Check • What did we learn? Act • Update or new hypothesis I told you so! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  96. 96. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  97. 97. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Derived from the work of Mårten Pehrson
  98. 98. Actively encourage an experimentation culture Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  99. 99. Daily work Delivering value Improving the work Make improvements and changes in small batches Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  100. 100. Q & AHåkan Forss Mail: hakan.forss@avegagroup.se Twitter: @hakanforss Blog: http://hakanforss.wordpress.com Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

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