1. Theresa L. Lawson
95 White Spruce, Goldendale, WA 98620
Cell: 253-350-3740 - Theresa.lawson2010@yahoo.com
Successful leading remote or on-site multi-functional teams through effective team
management, continuous improvement, project discovery and planning, communication and
accountability. Teams able to successfully meet customer requirements schedule and costs.
Increase productivity through identification, analysis, development and leadership of multi-
function teams through execution of business improvement plans and initiatives. Identify
opportunities for standardization, knowledge transfer, best practices and continuous
improvement.
Areas of Expertise
Business Process Analysis, 5S and Kaizen ~ Lean Manufacturing ~ Cost Reduction and
Avoidance ~ Process Management ~ Process Redesign ~ Value Stream Mapping ~ Project
Management ~ Continuous Improvement ~ Analysis, Reports and Metrics ~ Business
Communication ~ Workshop Facilitation ~ Training ~ Continuous Improvement, Problem-
Solving, Relationship-building skills ~ Contract Administration ~ Effective Communicator ~
Scheduling & Logistics
Computer Applications
MS Excel, MS Access, MS Project, MS Power Point, MS FrontPage, Tableau, SharePoint,
Professional Experience
The Boeing Company – Seattle, Washington
Business Analysis & Analytics - Business Process Analyst
Project Management & Continuous Improvement
Business Communication & Writing
Contacts & Pricing Administration
May 2005 – Oct 2016
Business analysis & analytics
 Performed stakeholder identification, analysis and categorization.
 Determined most feasible business solution approach and obtained team consensus.
Developed project plans and schedules, defined team tasks and implementation plans.
 Developed P140 requirement documents and P100 opportunity evaluation documents. Met
with stakeholders for input, requirements validation. Developed business case and return
on investment (ROI) analysis.
 Addressed and resolved issues using requirements identification, organization, and
analysis. Utilized Boeing Problem Solving Method with stakeholders to define and
understand business impact and identify potential solutions.
 Applied Boeing Opportunity Risk & Issue System (BORIS) for risk management.

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 Performed root cause analysis using process failure effects mode analysis (PFMEA) and
Root Cause Corrective Action (RCCA) methods. Identified opportunities for improvement
and created corrective action plans.
 Employed process management methodology using process creation tools such as SIPOC,
RACI, gap analysis, RIO, and VSM.
 Conducted research for business case studies, audits and litigations.
 Compiled analysis reports from multiple sources to support periodic reviews, leadership
status, audit responses, and improvement activities.
Project: Boeing Defense Systems (BDS). Common Contracts System (CCS) - Analyzed
usage reports & reviewed processes to report improvement to provide recommendations for
reporting improvements to increase visibility and productivity. Developed reports and functional
metrics as required by BDS Home Office & contracts & pricing organization. Conducted
requirements analysis for building regression test tools. Defined and validated test scripts.
Defined and implemented communication strategy for BDS Home Office Contracts & Pricing
utilizing webpages, blogs and InSite. Identified areas for process improvement including
reduction of data duplication through in depth process analysis and time studies.
Project: Boeing Defense Systems (BDS). Global Exchange Electronic Data Interface
(GEX-EDI). Monitored, analyzed and documented usage, success and fail rates of contract and
modification data sent via Electronic Data Interface (EDI) between Department of Defense
(DoD) and Boeing. Communicated results to BDS programs and met with stakeholders to
assess gaps and develop improvement plans. Increased success rate from 40% to 86% within
12 months.
Project: Boeing Defense Systems (BDS). Cognos Reporting Tool. Development of Cognos
reports, metrics and ad-hoc reports for use by BDS contracts & pricing organization across all
defense programs and Boeing sites. Report development and analysis achieved 99% increase
in meeting internal compliance requirements within 12 month period through data collection and
analysis of program issues and problems.
Project. Boeing Defense Systems (BDS). Reduce Training Costs. Identified low risk, high
value areas of cost reduction by implementing plan to eliminate printed training materials by
transition to electronic format. Performed analysis of instructor led courses for contracts &
pricing organization can be transitioned to web-format. Reduced training costs by 86% through
development of alternative plan for printing and reduction of travel costs for instructors. BDS
refocused cost reduction into university level courses for the contract & pricing professional.
Project: Boeing Defense Systems (BDS). Project lead for CCS System Administrators.
Assessed gaps in System Administrator (SA) training and developed plan for improvements.
Project: Boeing Defense Systems (BDS) Data Duplication Reduction. Worked with
contracts & pricing personnel to identify areas where data duplication was occurring.
Developed proposal to reduce or eliminate data duplication utilizing existing systems to auto
feed data. Collaborated with Program Information Management System (PIMS) and system
owners to develop agreement and communication methods to implement proposed changes.
Project: Boeing Defense Systems (BDS). Finance Data Dictionary. Led team to breakdown
the field requirements across finance systems for field characteristics, requirements (mandatory
or non-mandatory) systems that use the field data to enable auto population of data across

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finance systems. Dictionary provided contracts & pricing administrators’ better understanding of
data needed and where to load within system resulting in fewer errors and delays in data feeds
to integrated systems. Improved user productivity and user satisfaction.
Project: Boeing Commercial Airplanes (BCA). Everett DeliveryCenter (EDC). Performed
root cause analysis of reallocation data and identified process gaps. Developed
recommendation to reduce number of reallocations for 787 program.
Project: Boeing Commercial Airplanes (BCA). 787 Program Cognos Report Data
Marking. Assessed approximately 300 PSRM Cognos reports to determine information
marking non-compliance. Built mitigation plan and implemented. Achieved 100% compliance.
Project: Boeing Commercial Airplanes (BCA). Dashboard for Open Work –
Manufacturing San Antonio Refurbishment. Lead analyst for San Antonio 787
manufacturing group. Teamed with IE, ME and QA to understand business needs, processes
and provide solutions for dashboard visibility to open work. Developed reports to reduce flow
time of open work. Developed Cognos 101 & 102 training. Conducted 19 training classes with
~ 100 students for San Antonio CI/R 787 site.
Project: Boeing Commercial Airplanes (BCA). 787 Information Technology(IT) 24/7
support. Developed plan to provide 24/7 support in conjunction with IT for 787 Cognos users
to ensure after-hour/weekend coverage and communication in case of outages. Prepared BI&I
team workload sheet identifying level of effort (LOE), statement of work (SOW) to ensure work
assigned evening among team. Improved coverage by 95%
Project: Boeing Commercial Airplanes (BCA). BCA Process Management Strategy.
Developed strategy for BCA Manufacturing standardization of process management.
Implemented controls for improved oversight and governance of processes to ensure alignment,
requirement traceability, measure and compliance. Enable visibility of opportunities for process
standardization, document consolidation, and targeted process improvement to leverage
resources efficiently. Process management strategy was implemented across Boeing
Commercial Airplanes Manufacturing, Quality, Engineering, and Boeing corporate.
Project Management & Continuous Improvement
 Lead projects related to manufacturing functional excellence, process standardization and
improvements, affordability, product development, and production system strategy
development and implementation.
 Managed concurrent projects across programs, organizations, and manufacturing business
units. Familiar with manufacturing process, policies, and systems;
 Applied analytical skills, business acumen, and project management fundamentals in
leading multi-function teams to improve current and future production across BCA.
 Ability to form successful partnerships with other functions within and outside manufacturing
operations.
 Managed scope and requirements using project management and business analysis to
define and communicate understanding of business opportunities.
 Lead value stream mapping and LEAN workshops to facilitate process improvement
 Communicated project status to stakeholders and leadership using various reporting
methods using A3, 5x15, MS Project, Oobeya, and project review methodology
 Created project plans, schedules, and implemented plans

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Project: Boeing Defense Systems (BDS). Stabilize Contract Data Integrity. Project lead
for team of 19 site focals to standardize and stabilize contract data integrity across all programs
to support delivery, billing, and contract closeout. Assessed processes and defined
requirements for extraction and recording of contractual data into business systems (CCS,
WAWF, CARS). Development of yearly goals and objectives for CCS implementation for 9 BDS
sites ensuring compliance and usage were monitored and addressed.
Project: Boeing Defense Systems (BDS). BDS Business Preparedness Plan. Lead team
to develop executable plan for BDS Contracts & Pricing organization across all sites (U.S.,
United Kingdom, and Australia) and across programs. Assessed capability gaps and
implemented actions to mitigate risk and ensure business continuity in case of natural and man-
made disaster. Ran plan through various tests and successfully implemented on schedule.
Project: Boeing Commercial Airplanes (BCA). Radio Frequency Identification (RFID) for
Composite Material. Led multi-function team through governance process for RFID project to
increase capacity and processing of composite materials across BCAincluding 777x Composite
Wing Center. Successful in obtaining project funding for pre-opportunity evaluation and
Opportunity Evaluation (OE) phases. Project on schedule and below budget.
Project: Boeing Commercial Airplanes (BCA). Aging Help Desk Tickets. Analyzed help
desk tickets using historical cycle time data from 2009-2013 and open tickets to determine
change in flow time. Metric development and tracking identified gaps in ticket assignment and
resolution process. Reduced number of aging tickets by 50% through investigation and analysis.
Project: Boeing Commercial Airplanes (BCA). Manufacturing Supplemental Process
Writing Containment and Cleanup Strategy. Implemented governance strategy for BCA
manufacturing to ensure compliance and governance of supplemental documentation. Lead
team of 30+ to review, validate, and apply governance principles to obtain compliance.
Standardized process controls and business rules for meta data required to enable cost
effective and timely document management. Completed 100% compliance ahead of deadline.
Project: Boeing Commercial Airplanes (BCA). Simplify Command Media. Simplify BCA
manufacturing command media by applying 5S principles and establishing a system for
organization, complexity, anomaly substantiation, and standardization. Ensured all BCA
manufacturing-owned process writings (~1000) were vetted against agreed-upon standards and
developed a plan & schedule to complete improvement process. Developed model for process
complexity and improvement benchmarked by other functions within BCA. Completed model
and process standard ahead of schedule.
Business Communication & Writing
 Effectively practiced nonverbal communication, engaged listening, manage stress in the
moment, the ability to communicate assertively, and the capacity to recognize and
understand emotions to successfully collaborate and build team cohesion.
 Ability to tailor communication style to audience and meeting setting.
 Utilize social media and technology as a cost effective way to promote awareness and
understanding for the organization.
 Connect clearly, concisely, confidently to lead and generate understanding in verbal and
written communication.
 Create and deliver effective presentations to large and small groups and venues.

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 Leverage planning, guiding, and managing skills as meeting or workshop facilitator to
ensure the group's objectives are met effectively with clear thinking, and good participation,
with full buy-in from all involved.
Project: Boeing Defense Systems (BDS). BDS Finance News and Notes Contributor.
Regular contributor of news articles for BDS Finance News & Notes articles and Finance
Management Flow Down.
Project: Boeing Defense Systems (BDS). Editor Common Contracts System (CCS)
Newsletter. Authored and edited quarterly electronic newsletter for BDS contracts & pricing
organization. Compiled news articles, columns, and press releases including writing
assignments from the team, and developed page layout and publication format. Distribution
~4000
Project: Boeing Defense Systems (BDS). BDS Contracts & Pricing (C&P) Dashboard
Developed dashboard for C&P community to bring together common systems, tools, websites,
and communities into an Acquisition Excellence Network (AEN). Deployed website on schedule
and within budget.
Project: Boeing Defense Systems (BDS). Common Contract System (CCS) Site Focal
Team. Lead facilitator for CCS site focals across 11 BDS programs, 9 sites, and 3 countries.
Developed meeting content to address training issues, flow down, and system changes to
improve site focal support. Mentored and guided team of subject matter experts (SME) to
address CCS requirements and system expectations.
Project: Boeing Defense Systems (BDS). Common Contract System (CCS) User Forum.
Facilitator for weekly CCS user forum for contracts & pricing personnel and finance roles across
11 BDS programs, 9 sites and 3 countries. Developed meeting content, ensured BDS contracts
& pricing flow down and system changes and requirements. Focused on improving knowledge
and sharing of best practices across BDS.
Project: Boeing Defense Systems (BDS). Common Contract System (CCS) System
Administrator (SA) Team. Lead facilitator for CCS Systems Administrators. Developed
meeting content to address training issues, flow down, and system changes to improve SA
responses to user requests for help. Assessed needs and requirements of SA and developed
SA manual and training packet. Validated all new SA’s with mentor assigned to reduce errors.
Increased SA participation by 60% within the first year.
Project: Boeing Defense Systems (BDS). Develop New System User Training Packets.
Developed New User Packet for new users to the Common Contract System (CCS). Packet to
improve communication for users to create awareness of the resources available regarding
system. Packet was used across BDS functions and job roles.
Project: Boeing Defense Systems (BDS). Cognos Reporting Training & User Forum.
Facilitator of Cognos user forum. Developed meeting content to address training issues, flow
down, and report changes. Created Cognos reports and collaborated with system developers to
create complex reports from multiple systems. Developed Cognos training and conducted
forum and individual training sessions for all user levels. Developed Cognos reports for site
metrics and program ad-hoc reporting. Achieved 99% increase in CA-28 compliance within 12
month period through data collection and analysis of program issues.

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Project: Boeing Commercial Airplanes (BCA). Poorly Performing Tools Workshop.
Co-facilitator of process definition 4-day workshop with ~9 participants. Led team to define the
opportunity driving improvement, and assumptions, to define initial scope and boundaries along
with process design. Developed SIPOC, process tree, process flow, RACI, and project plans.
Project: Boeing Commercial Airplanes (BCA). PFMEA
Facilitator of Process Failure Mode Effects Analysis (PFMEA) 3-day workshop with ~15
participants. Led team through Six Sigma tools to recognize and evaluate potential failures of a
product or process and to identify actions needed to eliminate or reduce occurrence. PFMEA
identified 39 issues in the reallocation process and resolved 62%.
Project: Boeing Commercial Airplanes (BCA). Cognos Reporting Training.
Developed Cognos 201 training curriculum and instructed 5-day course for ~90 students for 787
manufacturing San Antonio. Trained students on reports available to reduce flow/cycle time for
open repairs and use of Cognos reporting tool. Provided post-training support to students
through knowledge application.
Project: Boeing Commercial Airplanes (BCA). 787 Reallocation Process Improvement
Workshop. Manufacturing team lead of multi-function workshop for ~19 participants.
Workshop conducted for next step in improving unresolved issues from PFMEA using value
stream mapping, process redesign, and project plan development.
Project: Boeing Commercial Airplanes (BCA). Work Area Self-Assessment (WASA).
Manufacturing team lead of multi-function workshop with ~22 participants. Assisted team in
value stream mapping (VSM), process redesign, and creating project plans.
Project: Boeing Commercial Airplanes (BCA). BCA Manufacturing Website Development
Designed layout for centralized hub for manufacturing personnel to communicate, promote, and
assist on process design, architecture mapping, and technical writing. Website benchmarked by
other organizations within manufacturing. Team consulted to support other organizations
website design.
Project: Boeing Commercial Airplanes (BCA). Quality, Engineering, Manufacturing and
Supplier Management, Business Operations (QEMSMBO) Process Management
Standardization. Facilitator for multi-function ~10 person team to support standardization of
process management and processes across BCA. Provided functional leadership
technical/strategic to support data driven decisions.
Project: Boeing Commercial Airplanes (BCA). Manufacturing & Quality Integrated
Change Board (ICB). Co-Facilitator of multi-function change board ~ 25 members to
implement a standardized governance method and promote standardization of processes
across all BCA programs and provide visibility of process changes.
Contracts & Pricing Administrator
 Daily execution, development and maintenance of government and subcontractor contracts.
Also prepare correspondence and performed contract file maintenance in accordance with
ISO 9001 procedures.
 Redlined and reviewed documents consistent with company standards.

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 Worked with all levels of management, government and industry customer personnel in a
discrete and professional manner.
 Edited and distributed contract modifications
 Negotiated contract terms and conditions for bids, contracts, purchase orders and RFP's.
 Initiated documentation to authorize and direct work in accordance with contractual
specifications.
 Conducted proposal preparation and administration of major contracts.
 Monitored company performance for conformance to original proposal and maintained
continual reviews to ensure that all terms and conditions are met and that the contract is in
accordance with legal requirements, customer specifications, and government regulations
(FARS, DFARS etc.).
 Prepared special reports, briefings and analysis as required.
Project: Boeing Defense Systems (BDS). ALCM/CALCM & B2 Program Deliveries.
Identified and implemented improvements to streamline and automate DD250 process flows
resulting in reduced shipment flow-time from 30 days to less than 6 days resulting.
Project: Boeing Defense Systems (BDS). Contracts & Pricing contract management,
deliveryand closeout. Developed method for conducting self-audits for contract management
through sampling of 10% of contracts for each programs and identified areas for corrective
action.
Project: Boeing Defense Systems (BDS). Contract Closeout. Lead project team involving
Puget Sound BDS programs and Defense Contract Management Agency (DCMA) to identify
priority contracts for closure and reduced number of outstanding contracts.
Project: Boeing Defense Systems (BDS). DeliveryDelinquencies Puget Sound. Managed
delivery delinquencies for Boeing Seattle site. Lead delivery project team and successfully
eliminated delinquency rate for over 1 year delinquencies and reduced under 1 year
delinquencies by 39%
Project: Boeing Defense Systems (BDS). DeliveryError Wrap Report. Researched and
analyzed deliveries to identify root cause of errors. Developed plan for reducing recurring errors
by 50% on the delivery error wrap report older than 120 days.
Other Employment Experience
Wells Fargo Bank (Apr 1993-2003)
Lead Phone Bank/Customer Service Representative (Westlake, TX)
 Led team of 10-15 phone bankers and provided guidance on banking policies and
procedures. Provided support on regulatory compliance. Conducted new hire training to
new employees to provide customer service over phone.
 Resolved escalated customer requests and facilitated other departments as needed to
resolve customer issues. Able to resolve all customer issues over phone and e-mail.

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 Maintained knowledge of banking products, services and regulatory compliance
requirements.
 Ability to listen to customer to develop recommendations on applicable products and
services.
 Reviewed phone or on-line account applications including account and credit report reviews
to validate customer identity and mitigate risk to bank. Prevented identity theft and financial
loss through analysis.
 Ability to multi task and prioritize work as per requirement.
Verizon
Confidential Administrative Assistant (Jun 1983-1993)
Regional Sales & Marketing – Business Accounts – Irving, TX
 Provided administrative secretarial support to executive management in a high-pressured
environment.
 Exercised independent judgment, decision-making abilities and high level of confidentiality
 Provide daily administrative assistants to team of 6 sales executives
 Submit and follow up staff on boarding, moves and facilities requests
 Schedule and coordinate meetings, take meeting minutes, prepare and distribute agenda,
and meeting materials
 Coordinate onsite training, special event meetings, visitors, interviews
 Coordinate travel arrangements domestic and international (trains, flights, hotel
arrangements, and rental cars), prepare itineraries, submit expense reports, review monthly
expense reports activity
 Prepare materials needed by Director for meetings and telephone calls
 Review and process expense reports and validate companies expense policies and
procedures followed
 Tracked organization budget and provided monthly reports
 Manage weekly schedules, travel schedules, phones, conference calls, scan emails,
calendars, appointments, conference rooms, events and site visits
 Maintain and updates the Org Chart, distribution lists and seating assignments
 Place facilities requests, ordering office supplies, ordering computers
 Posting announcements, performance posters, receiving/distributing/responding to
department mail
 Resolved and conflicts involving clerical and administrative functions, handles confidential
situations
 Provide backup coverage for other Administrative assistants as needed
Education and Credentials
Bachelor of Arts, Major: Social Sciences, Minor: History (May 2005)
Washington State University
Master’s degree in Intelligence Studies (In Progress)
American Military University

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Professional Development
Certificate in Project Management (2010)
University of Washington
Certificate in Business Communications and Writing (2011)
University of Washington
Certificate in Business Analysis (Jul 2014)
Villanova University
Certificate in Business Process Management (Sept 2014 – Feb 2015)
Villanova University
Military Service
United States Navy 2002 – 2010 ~ Honorable Discharge
Petty Officer 1st Class Petty Officer (IS1)
Intelligence Specialist (IS) for joint intelligence command reserve unit. Lead petty officer
over team of 5 sailors. Responsible for issuing daily work assignments and monitoring
work completion. Assist sailors in duties and help resolve questions and issues.
Developed intelligence reports and briefings and provided daily status to commanding
officer and upper command as needed. Other duties included serving as
Assistant Career Counselor for 30+ personnel, Command Fitness Coordinator 30+
personnel. Security clearances on file.