The document discusses Microsoft's experience transitioning to a New World of Work (NWoW). It describes Microsoft's large IT environment supporting over 180,000 employees. It then outlines key aspects of the NWoW, including cloud-gazers who work primarily from their desks, nomads who work anywhere, hermits who work alone, and pack-mules who spend much time meeting others. It discusses enabling the NWoW through technology, leadership, environmental changes, and benefits for employees and customers. Microsoft aims to increase productivity, collaboration, and mobility while reducing costs and environmental impact through its NWoW strategy.

1. The New World of Work
The Microsoft Experience

2. THE MICROSOFT IT Environment
FIRST AND BEST CUSTOMER ENTERPRISE INFRASTRUCTURE HIGH SCALE PROCESSES
 4 production data centers
 180K+ Windows 7 clients  www.microsoft.com
 7K production servers
 700K+ SharePoint Sites on  World’s largest corporate
 100+ countries website
2010
 29K sq ft wireless coverage  1.7B hits per day
 Windows Domains and
Infrastructure Services all  300K System Center managed  750K concurrent
running Windows Server 2008 computers
 300 GB per second
R2  950K devices
 Filter 20M spam per day
 SAP single instance on SQL  180K end users
 2M remote connections
Server 2008 R2 CTP  50+% of users use OCS for their per month
phone
 1000+ applications

3. www.mashable.com

4. The New World of Work
Cloud-Gazers Nomads
Cloud
• People who have roles that keep • People who can work anywhere,
them at their desk most of the day. anytime.
• They have virtual collaboration • These people will have the freedom
options that open the world to to collaborate without boundaries.
them.
• They carry only the device(s) they
• Their stuff is stored in the cloud want, to access their stuff in the
and shared with others. cloud.
Static Mobile
Hermits Pack-Mules
• People who come to work, to work • People who spend much of their work
alone. Doors closed? time on the move.
• These people may consider that • These people spend a lot of their
attending meetings checks the time meeting others and interacting.
collaboration box.
Local
• They carry everything they might
• Their ‘stuff’ is stored in their cave and need to do their job, with them. How
is theirs alone. heavy is your laptop bag?
The Old World of Work 4

5. Technology Leadership For our Employees
• Supporting consumerization of IT • Leaders champion New World of Work • Enable users’ connection to their ‘stuff’
through personalized client experience rather than sponsor all the time from any device
• Evolve IT services by provisioning next • Build cross-workplace services council • Cultivating nomadic work culture by
generation IT technology and among HR, IT, Finance, RE&F & offering nomad readiness pack
infrastructure Procurement
Technology Management Customers
Leadership Employees
Environment
Environment Management For our Customers & Partners
• Actively deploying Social Computing to • Update organization policy to support • Microsoft to anchor broad ‘live
cultivate collaboration & embracing mobility and broadband showcase’ workplaces for customers &
social media in our workplace • Develop new ‘out of sight’ management partners
• Establish Microsoft to be a role model practice and train our managers • Microsoft enable innovation in
for supporting Environmental customers and partners
Sustainability

6. Einstein
Productivity
Overall employee productivity
•Cost New World of Work performance vs legacy sites
improvement
Productivity(US$ 338/mth per employee)
• Employee satisfaction higher overall
Financial
34% improvement in
workplace
satisfaction
has improved by
• NWoW SMSG solution’s enables average P&L
reduction by 14% over 5 year’s
impression on
customers 10%
• Allows portfolio efficiency productivity *
has improved by
Product Alignment
• Enables showcasing of the Microsoft
3% 23%
improvement in
platform & technologies formal
• Schiphol directly attributed increased revenue collaboration
to changes in the workplace
13%
improvement in
15%
Environmental privacy + improvement in
informal collaboration
• Reduces CO2 emissions concentration
• Give’s attention to human factors like
access to daylight and nature
6

7. Employee: Activity- Teaming: Workplace: Remote:
based Work Encourages Transparent, open Secure & seamless
Environment collaborative work and accessible access
Enabling New World of Work thru Microsoft Platform & Technologies
Windows
Network Policy &
Access Services
Client Foundation
Dedicated Cloud
(Laptop with Lync Voice & Headset) Windows Server 2008 R2,
Lync (UC), Sharepoint Portal,
Windows 7, Bitlocker & TPM, Office Identity Management, Self-
Workspace, Office 365 & Web
2010, Windows Phone, Windows Slate Enrolment PKI, Secure Wireless
App, Office Talk, Mingle
with TPM (in progress) LAN

8. Development
Tools
Built to
Change
Built to last Windows

9. Technology
Anywhere & Seamless Access (self provisioning) –
Windows 7, Direct Access & TPM, SCCM
Productivity Tools – Office, Sharepoint, Exchange,
Lync Meeting, Lync Unified Communications
Reducing Cost – Cloud-based Office 365,
Windows Azure
Collaborations
Workplace Strategic Alignment
across HR, IT,
Real Estate &
Procurement Smart IT & Real Estate Portfolio Management
Remote Worker Policy & Benefits
New Broadband & Mobility Solutions
Managers’ Remote Management Training