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CISCO Flexible Work / Telework Presentation for RDASI
This document discusses Cisco's flexible work practices as a competitive advantage. It notes that over 50% of Cisco's employees collaborate with colleagues in different time zones and over 52% work in a different location than their manager. Cisco provides flexible work options and virtual tools to over 70,000 global employees. Flexible work practices help attract and retain top talent, drive productivity, and provide work-life balance. Cisco aims to leverage flexible work practices and mobility technologies to enable employees to focus on their work rather than where they work.
CISCO Flexible Work / Telework Presentation for RDASI
- 1. Flexible Work Practicesas a Competitive Advantage @ Cisco © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
- 2. © 2010 Ciscoand/or its affiliates. All rights reserved. Cisco Confidential 2
- 3. Changing the way wework, live, play 50% collaborate with and learn colleagues in a different Workforce time zone Changes 52% work in a different location than their manager Cisco technology Telepresence this journey… Mobility started Cisco Unified Technology Communications 70,000 Global Energy demands Security Employees CO2 emissions Real Estate Environmental 21.5Mft2 Global Footprint © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
- 4. © 2010 Ciscoand/or its affiliates. All rights reserved. Cisco Confidential 4
- 5. PCs & Macs Android & iOS Tablets Smart Phones © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
- 6. 1.3 Billion =Estimated world’s mobile worker population by 2015* *IDS estimate © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
- 7. The urban or Virtual regional Hub Corporate Colleagues Leveraging Virtual technology to give Freelancers virtual workers a Extension of feeling of being in a freedom to shared corporate environment Independent virtual employees – work workers using anywhere, nascent e-mail Leveraging non- anytime… company owned networks shared workspaces © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
- 8. © 2010 Ciscoand/or its affiliates. All rights reserved. Cisco Confidential 8
- 9. 41% of our employees work outside the U.S. 38% work in a different location than their manager 47% collaborate with people in different time zones 89% telecommute at least once a week classified mobile workers, though 43% work 32% that way 6% work in a fully remote manner Source: Cisco Work Profile Survey, 2010 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
- 10. © 2010 Ciscoand/or its affiliates. All rights reserved. Cisco Confidential 10
- 11. Leveraging Cisco innovationthat enables employees to focus on the work they do…not where they do the work… Enabling flexibility in where employees work Enabling flexibility in how employees work Competitive advantage for Cisco © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
- 12. FWP as a Competitive Flexibility for Advantage Employee Well-Being Leverage FWP Common best practices as a means of attracting Experience Leverage workplace and retaining top flexibility and talent, continuing collaboration tools to to drive productivity Consistent manager identify different ways and showcase practices and of working that Cisco industry best employee access to improve employee practice. FWP well being (i.e. work life balance) Collaboration with Partners (Community of Practice) © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
- 13. 3. Remote/Distant 4. Neighborhood 5. Workstation 1. Highly Mobile 2. Campus Mobile Collaborator Collaborator Anchored Highly mobile; Travels Internally mobile; Non-mobile employee Neighborhood-based Desk-bound, non- extensively to Interacts cross- who works frequently employee who is mobile employee who customer and partner functionally in face-to- with remote mobile within the performs highly locations; frequently face scheduled colleagues, and group area; interacts focused individual interacts with meetings; Often in frequently works from with, coordinates and work; some team customers leadership roles home manages teams interaction © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
- 14. Part Time Employee works less than full-time hours Telecommute Work performed outside of a Cisco office Off / On Employees pauses work at Cisco for a 1-2-year period Ramp Flex Time Variation in when work is completed © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
- 15. • Global Consistency • Expectations for Participation Policies • Manager Capability Practices Technology • Cisco Virtual Office • Team Effectiveness (Routing, Mobility, • Performance Mgmt Security, Collaboration) • WebEx Meeting Center © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
- 16. Corporate Practices Workforce Impact • Consistent, global options and • Mobile Workers grew from policies aligned to Cisco’s 16,690 to 22,422 (34% strategy and culture, increase) • Implemented broadly but • Remote Workers grew from customized to reflect country- 881 to 1,060 (20% increase) specific laws and entitlement requirements • Part time workers from 133 to 248 (86% increase) • Support resources & best practice sharing • Increased technology- • Manager and employee training enabled flexibility for all employees © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
- 17. Mobile, Social, Visual,Virtual © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
- 18. Customer Collaboration Employee Collaboration © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
- 19. Cisco Provides: Employee Provides: • Laptop – PC or Mac, carry bag, • BYOD Mobile Phone (Cisco pays bill) – lock, docking station iPhone, Blackberry, Android • Cisco Virtual Office (CVO): • BYOD Tablet – iPad, Blackberry, Android • Router for home extends • BYOA Mobile Internet for Tablet corporate wi-fi to home • Home Internet Connection • IP Video Phone • Home office and utilities • Personal TelePresence end-point (EX60 or EX90) • Precision HD USB Camera © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
- 20. © 2010 Ciscoand/or its affiliates. All rights reserved. Cisco Confidential 20
- 21. © 2010 Ciscoand/or its affiliates. All rights reserved. Cisco Confidential 21
- 22. Incremental productivity gainedby aligning with employee work preferences Average 79 hours/employee each year in commute avoidance, 5.5 million hours/year across Cisco Incremental productivity from using collaboration technology to avoid travel time while at work (i.e. between buildings 4.5 million hours/year, 65 hours/year per employee Real estate reduction over 2.5 years $22,000/year per employee Percent of saved commute time our employees use for work © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
- 23. 70% Important to 80% Very continue Important to working at Employee Cisco Satisfaction 50% 49% No Productivity 2000 management or increases Teleworkers technology barriers working from Surveyed ** to telecommuting home 97% would 49% saves recommend on commute teleworking to time their peers s/week * January, 2012 Survey * Q1FY12 Survey © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
- 24. 4.6 Traditional Mobile Remote 4.4 4.2 4.0 3.8 3.6 3.4 3.2 3.0 Engagement Likely to Stay at Likely to Self-Reported Cisco Recommend Cisco Productivity Source: Pulse Survey, 2010, WPR Work Profile Survey, 2010 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
- 25. • Cisco Mobileand Remote employees have voluntary turnover rates 29% to 34% less than those in Traditional arrangements As a result of flexible work practices, Cisco saves an estimated 560 voluntarily terminations each year $75M+ cost savings Source: Cisco voluntary attrition data – Global Results © 2010 Cisco and/or its affiliates. All rights reserved. 25 Cisco Confidential 25
- 26. Thank you. © 2010Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26