Lorena Koszarek is an experienced finance and customer service professional with over 30 years of experience in pharmaceutical advertising, manufacturing, and pigment industries. She has a proven track record of reducing expenses, increasing revenue, streamlining financial processes, and providing exceptional customer service. Koszarek is highly skilled in data analysis, problem-solving, training, and leading cross-functional teams.

1. Lorena Koszarek<br />56 Locust Lake Vlg – Pocono Lake, PA 18347 jkcomwz@ptd.net 570-646-1177<br /> <br />Executive Profile & Key Strengths<br />Accomplished Senior Finance and Customer Service Professional with experience in several complex industries, such as, advertising and manufacturing. Results-oriented professional with excellent communication and interpersonal skills who is considered the point person by multiple departments. Exceptional ability to comprehend multifaceted problems and frame effective solutions achieving multiple goals. Proficient in MS Office (Excel-Access-Word-PowerPoint), AS/400, Cognos, Adobe Acrobat, Outlook, Windows, Internet Explorer, Mediabank financial systems.<br /> ▪ Financial Analysis/Management ▪ Policies & Procedures ▪ Continuous Process Improvement <br /> ▪ Customer Service/Client Relations ▪ Revenue Forecasting ▪ Cross-Functional Team Leadership<br /> ▪ Staff Training & Development ▪ Problem Resolution ▪ Analytical and Highly Detail-Oriented <br />Professional Experience & Accomplishments<br />Torre Lazur McCann – Parsippany, New Jersey 2002 – 2010<br />Pharmaceutical Advertising Agency<br />Director, Client Accounting (2006 – 2010)<br />Expertly led 5 person staff responsible for billing revenue $50M+. Proactively developed reports to analyze, identify budget variations; recommended modifications to control expenses. Prepared accurate financial status reports to review scope of work variances with clients such as, GlaxoSmithKline, Novartis, Bristol-Myers Squibb, Genentech, and Johnson & Johnson. Agency resource for both internal and external auditors.<br />Accomplishments:<br />Reduced agency write-offs by $1.5M through training and mentorship of key agency personnel.<br />Increased revenue by 20% each month by working cross functionally with senior management to ensure agency wide time sheet compliance.<br />Selected to be one the finance leads responsible for working with Johnson & Johnson procurement and finance teams to streamline the financial policies/procedures for $50M agency consolidation.<br />Led quarterly reconciliation meetings to review variances between estimated and actual costs incurred with both client and agency team members.<br />Developed, implemented a paper less proposal approval system between the agency and clients resulted in 15% increase in revenue recognition.<br />Considered the “go-to” person to provide financial and procedural guidance cross-functionally across multiple departments.<br />Established billing department guidelines to ensure both revenue recognition, Sarbanes-Oxley compliance.<br />Instrumental in improving the timesheet tracking system to accurately incorporate corrections to ensure transparency to both the agency and our clients.<br />Conducted new employee financial training sessions.<br />Client Accounting Manager (2002 – 2006)<br />Managed a staff of 4. Served as primary contact for clients’ billing, financial inquiries, variance and budget tracking reports. Reviewed client budget with account teams to guarantee achievement of yearly financial goals. Prepared monthly, year-end accrual reports to maintain budgets for all clients, identify variances. Completed clients’ monthly billing, budget reports. Prepared, analyzed month-end works in progress and revenue accrual reports.<br /> (Continued)<br />Lorena Koszarek Page 2<br />56 Locust Lake Vlg – Pocono Lake, PA 18347 jkcomwz@ptd.net 570-646-1177<br />Accomplishments:<br />Trained all levels of agency personnel on the operating system.<br />Mentored new employees on the financial procedures required for the agency.<br />Created job checklists to ensure clients’ expectations and agency compliance.<br />Restructured approval system for client invoices.<br />Adient – A Commonhealth Company - Wayne, New Jersey 2000 – 2002<br />Pharmaceutical Advertising Agency<br />Financial Administration Supervisor<br />Supervised a billing staff of 3. Prepared both client billings and monthly and ad hoc reports. Conducted monthly meetings with agency account teams to review client budgets. Attended client reconciliation meetings to review quarterly results. Prepared client year-end accruals. Reviewed client accounts receivables balances to ensure collectability. Provided operating system assistance to agency employees.<br />Accomplishments:<br />Strong motivator willing to go the extra mile to ensure team objective is met.<br />Worked overtime to guarantee three months of delayed client billing was complete by deadline due to new system implementation.<br />Implemented new process for routing draft invoices for approval.<br />Daicolor-Pope, Inc – Paterson, New Jersey 1984 - 2000<br />Pigment Manufacturing Company<br />International Operations Manager (1990 – 2000)<br />Prepared Letters of Credit for all imports and exports. Expedited international purchases; overseas correspondence. Conducted rate analyses, processed all freight claims. Prepared necessary documentation for all imports and exports, warehouse distribution, inventory control. Established inventory levels for both raw materials and finished goods for customers in US. Streamlined monthly inventory reports for senior management. Scheduled overseas delivery of goods to US warehouses. Reconciled physical inventory. Issued purchase orders for all materials. Supported both internal and external customers.<br />Accomplishments:<br />Decreased inventory levels by 20% and still maintained customer satisfaction.<br />Improved domestic, international traffic deliveries while reducing shipping rates through increased negotiations for both inbound and outbound freight.<br />Negotiated competitive freight rates from Paterson, NJ to Los Angeles, CA and reduced delivery time to three days.<br />Customer Service Manager (1984 – 1990) <br />Supervised a staff of 4. Reviewed order entry, customer-invoicing functions. Supported sales team by preparing monthly reports ensuring all objectives were met. Managed inventory levels to ensure customer orders were fulfilled. Analyzed, reviewed customer requirements with sales department. Worked cross functionally with sales and accounting to meet customer objectives. Interacted with customers on a daily basis. Routed all inbound and outbound transportation.<br />Accomplishments:<br />Improved both customer service procedures and inventory control reports to facilitate order processing.<br />Reduced Accounts Receivable write-offs by 15% by improving communications with customers and closely tracking returned and damaged inventory.<br />Established guidelines to ensure customer needs and expectations were met with desired results.<br />Education - Bachelor of Science, Accounting - Fairleigh Dickinson University – Rutherford, NJ - 1984<br />