Mobihelp offers an in-app customer support solution that addresses the immediate needs of users who prefer quick interactions over traditional methods. With a built-in knowledge base and direct messaging capabilities, Mobihelp enables faster resolution of issues directly within the app, reducing uninstalls caused by crashes or bugs. The service has been integrated into over 400 apps since June 2014, transforming unhappy users into advocates.

1. Mobihelp
In App Customer Support

2. 84% of users want answers right then, right there*
Don’t really love calling for help
Prefer quicker interactions
Prefer chat or IM over traditional email
Uninstalls common, users are fickle
One crash or bug … and they’re gone!
Challenges
*Source: Nuance Study. Link.

3. How Mobihelp Solves These Challenges
Full fledged in-app support center
Built in knowledge base and conversations
Direct line of engagement with your users
Users can instantly message you when they need help
Resolve issues faster with context
Turn unhappy users into happy advocates

4. Full fledged in-app support center

5. 90% of issues solved right within the
app
Source: Astraware, Mobihelp user

6. How Mobihelp Solves These Challenges
Full fledged in-app support center
Built in knowledge base and conversations
Direct line of engagement with your users
Users can instantly message you when they need help
Resolve issues faster with context
Turn unhappy users into happy advocates

7. Direct line of engagement with users

8. How Mobihelp Solves These Challenges
Full fledged in-app support center
Built in knowledge base and conversations
Direct line of engagement with your users
Users can instantly message you when they need help
Resolve issues faster with context
Turn unhappy users into happy advocates

9. Resolve issues faster with context

10. Resolve issues faster with context

11. Get your happiest users to review

12. Integrated in 400+ apps since June 2014
Highlights
For more information, visit developers.freshdesk.com