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Mobihelp
In App Customer Support
84% of users want answers right then, right there*
Don’t really love calling for help
Prefer quicker interactions
Prefer chat or IM over traditional email
Uninstalls common, users are fickle
One crash or bug … and they’re gone!
Challenges
*Source: Nuance Study. Link.
How Mobihelp Solves These Challenges
Full fledged in-app support center
Built in knowledge base and conversations
Direct line of engagement with your users
Users can instantly message you when they need help
Resolve issues faster with context
Turn unhappy users into happy advocates
Full fledged in-app support center
90% of issues solved right within the
app
Source: Astraware, Mobihelp user
How Mobihelp Solves These Challenges
Full fledged in-app support center
Built in knowledge base and conversations
Direct line of engagement with your users
Users can instantly message you when they need help
Resolve issues faster with context
Turn unhappy users into happy advocates
Direct line of engagement with users
How Mobihelp Solves These Challenges
Full fledged in-app support center
Built in knowledge base and conversations
Direct line of engagement with your users
Users can instantly message you when they need help
Resolve issues faster with context
Turn unhappy users into happy advocates
Resolve issues faster with context
Resolve issues faster with context
Get your happiest users to review
Integrated in 400+ apps since June 2014
Highlights
For more information, visit developers.freshdesk.com

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Mobihelp Overview

  • 2. 84% of users want answers right then, right there* Don’t really love calling for help Prefer quicker interactions Prefer chat or IM over traditional email Uninstalls common, users are fickle One crash or bug … and they’re gone! Challenges *Source: Nuance Study. Link.
  • 3. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
  • 4. Full fledged in-app support center
  • 5. 90% of issues solved right within the app Source: Astraware, Mobihelp user
  • 6. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
  • 7. Direct line of engagement with users
  • 8. How Mobihelp Solves These Challenges Full fledged in-app support center Built in knowledge base and conversations Direct line of engagement with your users Users can instantly message you when they need help Resolve issues faster with context Turn unhappy users into happy advocates
  • 9. Resolve issues faster with context
  • 10. Resolve issues faster with context
  • 11. Get your happiest users to review
  • 12. Integrated in 400+ apps since June 2014 Highlights For more information, visit developers.freshdesk.com