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Email to Ticket Conversion
  Configuring Freshdesk to work with your Support Emails




Monday, December 26, 2011
Where is the Email Settings page?




                               Everything
                            you need is under
                             Admin > Email
                                Settings




Monday, December 26, 2011
If you don’t have your own
                      Support email address

                                                    Freshdesk will
                                                   provide you one




                                  Your users can send an email to
                                      this address and it will
                                  automatically be converted as a
                                               ticket
Monday, December 26, 2011
If you already have a
                    support email address

                                      You must enter it
                                  here and forward a copy of
                                    support emails to this
                                     forwarding address




                                     Freshdesk will use your
                                   support email address as the
                                  “From address” when replying
                                            to tickets

Monday, December 26, 2011
If you have multiple
                   Support email addresses
                                                                       No
                                                             Problem! Just add each
                                                          email address and make sure
                                                           you forward these emails to
                                                             the correct forwarding
                                                                    address




                              You can also choose to
                       automatically assign these tickets to         Freshdesk will use the
                         the appropriate support group.             correct “From address”
                                                                    when replying to tickets.

Monday, December 26, 2011
That’s it. You’re Done!


                                      No messing around
                                       with your email
                                           servers

                                       You don’t have to
                                      worry about SMTP,
                                        POP, IMAP port
                                         numbers etc.

                                     Just configure a simple
                                      forwarding rule and
                                         you are all set!



Monday, December 26, 2011

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Email to ticket conversion

  • 1. Email to Ticket Conversion Configuring Freshdesk to work with your Support Emails Monday, December 26, 2011
  • 2. Where is the Email Settings page? Everything you need is under Admin > Email Settings Monday, December 26, 2011
  • 3. If you don’t have your own Support email address Freshdesk will provide you one Your users can send an email to this address and it will automatically be converted as a ticket Monday, December 26, 2011
  • 4. If you already have a support email address You must enter it here and forward a copy of support emails to this forwarding address Freshdesk will use your support email address as the “From address” when replying to tickets Monday, December 26, 2011
  • 5. If you have multiple Support email addresses No Problem! Just add each email address and make sure you forward these emails to the correct forwarding address You can also choose to automatically assign these tickets to Freshdesk will use the the appropriate support group. correct “From address” when replying to tickets. Monday, December 26, 2011
  • 6. That’s it. You’re Done! No messing around with your email servers You don’t have to worry about SMTP, POP, IMAP port numbers etc. Just configure a simple forwarding rule and you are all set! Monday, December 26, 2011