The document discusses volunteer management strategies for organizations. It provides statistics on Daily Bread Food Bank's volunteers which show over 15,000 total volunteers in 2008-2009, with 72% being new and 28% returning. It then outlines five good ideas for volunteer management: 1) good communications, 2) understanding volunteer needs, 3) clear position descriptions, 4) effective staff training, and 5) a formal recognition process. The document also describes Advising the Community Together (ACT), a group within Deloitte Consulting that provides pro-bono advisory services to non-profits, including developing a maturity model and roadmap to improve Daily Bread Food Bank's volunteer management program.